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Communication
Q:
Organizational networks are composed of all the following characteristics EXCEPT
A. the physical space of the office
B. network density
C. nature of information
D. media or channels
E. frequency of connections
Q:
Conflict is inevitable in relationships and sometimes cannot be resolved.
A) True
B) False
Q:
At Brea's new job, she dressed formally to match her coworkers. However, on Fridays her peers dressed casually. What component of organizational culture does this switch reflect?
A. norms governing interpersonal communication
B. norms governing personal relationships
C. workplace artifacts
D. workplace values
E. all of the options are correct
Q:
Provide a brief example of a conflict you have managed through compromise.
Q:
Sexual harassment can include
A. sexual advances
B. sexual favors
C. verbal statements
D. physical conduct
E. all of the options are correct
Q:
Which of the following is true of sexual harassment?
A. nonverbal harassment does not count
B. it must involve actual physical contact
C. the definition includes harmful communication
D. it is usually done by subordinates to their supervisors
E. it is less damaging than workplace bullying
Q:
In a single sentence, explain why compromise isn't considered a win-win approach to conflict management.
Q:
What is the difference between probing and playing devil's advocate?
Q:
Which of the following is NOT a strategy that can be used to foster a supportive workplace climate?
A. encouraging open, honest, spontaneous communication
B. maintaining professional detachment with other workers
C. adopting a flexible mind-set
D. collaborating and seeking input and ideas
E. describing and talking about issues in neutral terms
Q:
List two cooperative strategies that can be used to effectively manage conflict.
Q:
Which of the following is NOT a dimension of a workplace relationship?
A. status
B. intimacy
C. choice
D. disclosure
E. none of the options are correct
Q:
A significant problem with curtailing workplace bullying is that coworkers often do not believe victims.
Q:
What is the difference between flaming and trolling in the context of online conflict?
Q:
Research suggests that negative outcomes associated with workplace romances are more likely to affect men than women.
Q:
Contrast an uncertain versus a defensive communication climate.
Q:
Describe the destructive tendency called taking conflict personally (TCP).
Q:
The primary interpersonal dynamic present in mixed-status relationships is power.
Q:
Workplace bullying may include verbal or physical behavior that is unfavorable and is directed at a person within an organization.
Q:
Provide a brief example (real or hypothetical) to illustrate identity management as a form of provocation.
Q:
The three dimensions of workplace relationships are status, intimacy, and choice.
Q:
List three of the five forms of provocation identified in your textbook.
Q:
From your own experiences, provide an example of a conflict that was triggered by unbalanced costs and rewards.
Q:
Virtual peers can easily develop into virtual friends.
Q:
What are the three benefits of engaging in productive conflict?
Q:
Collegial peers are described as "blended" because our relationships with them incorporate elements of both professional and personal relationships.
Q:
Collegial peers are coworkers whom we consider friends and with whom we can disclose both work and personal matters.
Q:
What is the difference between conflict and conflict management?
Q:
If you sit down and talk to your significant other about the way the two of you fight, you are engaging in which communication strategy?
A) playing devil's advocate
B) apology
C) metacommunication
D) disclosure
Q:
Information peers are those who have a similar status to us but with whom we communicate only about work-related content.
Q:
Professional peers are coworkers who hold positions of higher power than we do.
Q:
Emphasizing equality and treating others with respect is characteristic of a supportive climate.
Q:
The conflict style that leads to a win-win resolution of the conflict is the
A) indirect fighting style.
B) direct fighting style.
C) compromising style.
D) collaborating style.
Q:
An individual who would rather lose an argument than hurt the other person's feelings might yield his or her position to accommodate the other person. What is this escapist style called?
A) avoiding
B) obliging
C) distancing
D) silence
Q:
In a workplace climate characterized by detachment, supervisors treat employees with respect, understanding, and empathy.
Q:
After Marissa became frustrated with an insensitive comment Kevin made toward her, she excused herself and worked independently for the rest of the day. After work, she asked to switch shifts for the next few days so that she could have a bit of distance from him. What escapist style did Marissa use?
A) avoiding
B) obliging
C) distancing
D) silence
Q:
Supervisors who assign blame and point fingers foster a supportive workplace climate.
Q:
The posting of deliberately hostile or insulting online messages that are usually intended to provoke anger is referred to as
A) slamming.
B) flaming.
C) cyberbullying.
D) cyberstalking.
Q:
Workplace relationships vary across three dimensions: status, intimacy, and choice.
Q:
When Christiana brings home a low math grade on her report card, she is greeted at the door with a disapproving look from her mother. At the dinner table, both of her parents are silent as they eat and neither responds to her comments about her day, until she finally says, "I'm sorry I didn't do well in math this term!" Her father replies, "Why aren't you earning better grades?" Based on this information, within what type of culture(s) would we infer that Christiana lives?
A) masculine
B) feminine
C) individualist and low-context
D) collectivist and high-context
Q:
In a(n) ___________ culture, people approach conflict with an emphasis on each person's needs, rights, and identity over a focus on those of the larger group.
A) high-context
B) low-context
C) individualist
D) collectivist
Q:
In a supportive climate, workers communicate honestly and empathically, treating each other with respect despite any imbalances in power.
Q:
An atmosphere of mistrust, suspicion, and apprehension characterize which kind of communication climate?
A) uncertain
B) defensive
C) stormy
D) supportive
Q:
In a defensive climate, supervisors may use communication to strategically control others and reinforce company hierarchy.
Q:
A supportive climate is characterized by a warm, open, and supportive workplace.
Q:
A defensive climate is characterized by an unfriendly, unstructured, and unsupportive workplace.
Q:
Experts say that once a relationship reaches the declining stage, it has deteriorated beyond the point where there are effective strategies for repairing it.
A) True
B) False
Q:
An organization's climate is primarily composed of its interpersonal communication, including the amount of trust, openness, and support among organizational members.
Q:
A relationship could be doomed from the moment we meet the other person if our expectations are unrealistic.
A) True
B) False
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
WEAF
Q:
Money is one of the most common reasons why couples fight, and differences in perception about money can present a significant challenge to both romantic relationships as well as friendships.
A) True
B) False
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
Google
Q:
Workplace cliques are formally defined networks of coworkers who share similar life values and attitudes.
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
IM
Q:
Virtual networks are a type of organizational network in which workers communicate through e-mail, social networking, Skype, and other Internet-based technologies.
Q:
Bonding is an early sign that a relationship is headed toward intimacy.
A) True
B) False
Q:
The use of "we" talk is a sign that a relationship has entered the stable stage.
A) True
B) False
Q:
Cultural norms contribute to our choices about what information to talk about versus what we choose to keep private on a first date.
A) True
B) False
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
Mosaic
Q:
The rumor mill is a component of an organizational network through which workers pass on personal information about each other's personal and professional lives.
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
AOL
Q:
Choosing to disclose deeply personal information, such as past sexual experiences, too early in a relationship can have a negative impact on the relationship's development.
A) True
B) False
Q:
Organizational networks are characterized by the nature of the information that flows through them, the channels through which information flows, and network density.
Q:
Although it is natural for people to desire to keep some information about themselves private, the refusal to disclose personal information prevents a relationship from moving to a more intimate level.
A) True
B) False
Q:
Network density refers to the frequency and number of connections between people in a network.
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
January 31, 1954
Q:
Norms, artifacts, and values are examples of an organization's culture.
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
Fifteenth century
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
October 30, 1938
Q:
Intimate romantic relationships can only be achieved once the partners give up their desire to keep deeply personal information about themselves private.
A) True
B) False
Q:
It is normal for the partners in a romantic relationship to feel the need to be close and connected to each other while also feeling the need to be independent and have some time away from the relationship.
A) True
B) False
Q:
As with friendships, workplace relationships are based on equality.
Q:
E-mail is the primary communication medium in many corporate workplaces.
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
FM radio band
Q:
Match the concept, term, or theory with its correct response or definition.advocacysexual harassmentcyberslackingsupportive climatedefensive climateupward communicationdownward communicationvirtual networksmixed-status relationshipsvirtual peersorganizational climateworkplace bullyingorganizational cultureworkplace cliquesorganizational networksworkplace relationshipprofessional peersAn affiliation you have with a professional peer, supervisor, subordinate, or mentor.
Q:
Dialectical tensions are a sign of an unhealthy relationship that is transitioning into the declining stage.
A) True
B) False
Q:
The only effective way for us to gain predictability and reduce uncertainty in our relationships is to be upfront and ask our partners for the information we want.
A) True
B) False
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
AM radio band
Q:
We tend to be more comfortable interacting with others when we perceive their behavior as predictable.
A) True
B) False
Q:
For each number under General Questions, fill in a letter.
A. Longer electromagnetic wavelengths
B. Satellites
C. Shorter electromagnetic wavelengths
D. Armstrong commits suicide
E. Real-time computer messages
F. War of the Worlds
G. Now WNBC
H. Government-sanctioned monopoly
I. CBS
J. Algorithmic search engine
K. Online audio files
L. Web browser
M. Printing press
N. ISP
Arthur C. Clarke
Q:
Match the concept, term, or theory with its correct response or definition.advocacysexual harassmentcyberslackingsupportive climatedefensive climateupward communicationdownward communicationvirtual networksmixed-status relationshipsvirtual peersorganizational climateworkplace bullyingorganizational cultureworkplace cliquesorganizational networksworkplace relationshipprofessional peersA workplace environment that is warm, open, and encourages honest communication.