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Communication
Q:
What is upward communication?
Possible
Q:
Synthesizing what you have learned throughout the chapter, how do you think that an increase in group size and the type of network a group uses affect cohesion and climate?
Q:
Define two types of sexual harassment found in the workplace.
Q:
Explain what a virtual peer is.
Q:
Explain the ways in which an increase in group size affects communication among group members.
Q:
Use a group that you have belonged to, either in the past or currently, to illustrate how a group moves through each of the five stages of Tuckman's model of group development. Describe specific examples to illustrate how the group functioned at each stage.
Q:
Who is an information peer?
Q:
Who are collegial peers?
Q:
List and explain the characteristics that all groups share. Analyzing a group that you belong to, explain how each of these characteristics plays out in that group.
Q:
What do we call the atmosphere surrounding how we feel about our communication in different relationships?
A) mood
B) power dynamics
C) identity management
D) communication climate
Q:
Define professional peers.
Q:
Danny and his roommate Matt have very different definitions of "clean," and this leads to a lot of frustration for Danny, who likes to keep their apartment spotless. However, every time Danny tries to talk to Matt about his frustration, Matt becomes upset and he lashes out at Danny saying things like, "Are you calling me a pig? Why do you always assume that the mess is mine? I feel like I'm constantly being judged." What would we call Matt's response?
A) unproductive conflict
B) aggression
C) conflict avoidance
D) taking conflict personally
Q:
Identify two requirements for maintaining mixed-status relationships.
Q:
Which of the following is not identified as a form of provocation?
A) passivity
B) incompetence
C) aggression
D) relationship threats
Q:
What are the key characteristics of a defensive climate?
Q:
What are the key characteristics of a supportive organizational climate?
Q:
George is diligent about his studies and always works hard to earn good grades. He's become increasingly frustrated because he feels like it doesn't matter how hard he works in his anthropology classhe just cannot earn anything better than a B. Which of the following appears to be the trigger for George's conflict?
A) unbalanced costs and rewards
B) inaccurate perceptions
C) incompatible goals
D) provocation
Q:
Which of the following is not one of the ways in which productive conflict may benefit the parties involved?
A) fostering healthy debate
B) gaining influence or control over others
C) spurring relationship growth
D) improving decision making
Q:
What does an organization's climate comprise?
Q:
Conflict that is managed effectively is referred to as
A) resolution.
B) productive conflict.
C) pseudoconflict.
D) managed conflict.
Q:
Identify the three dimensions of a workplace relationship.
Q:
What are the three defining characteristics of organizational networks?
Q:
______________ is an interaction between two or more interdependent people who perceive that they have contradictory goals or scarce resources.
A) Unproductive conflict
B) Productive conflict
C) Conflict
D) Conflict management
Q:
Synthesizing what you have learned in this chapter and others in this text, discuss the role of ethics in conflict management. Describe verbal/nonverbal behaviors, listening behaviors, and other communication behaviors you would label as unethical and explain why these behaviors are unethical and not merely ineffective.
Q:
Identify the three components of organizational culture.
Q:
Which of the following forms of sexual harassment occurs most frequently in the workplace?
A. verbal harassment
B. quid pro quo harassment
C. hostile climate harassment
D. nonverbal harassment
E. none of the options are correct
Q:
Describe a recent conflict you had with a roommate, friend, or romantic partner that did not end in a satisfying resolution of the problem. Analyze and describe the way you and your partner managed the conflict. How could you rewrite the conflict using more effective and appropriate conflict management strategies to produce a more satisfying result?
Q:
A defensive climate has all of the following characteristics EXCEPT
A. unfriendly
B. unsupportive
C. controlling
D. flexible
E. none of the options are correct
Q:
Consider the following scenario: Stephanie and Derek have been dating for a couple of years. Stephanie wants to marry Derek, but he is unsure. Derek's parents were divorced when he was young, and both his mother and father have remarried and divorced again. Derek says he loves Stephanie but that he doesn't "believe in marriage." Stephanie isn't sure if she is willing to commit to a relationship with Derek if he isn't willing to consider marriage.
Briefly contrast the ways this conflict might end if the couple uses each of the following conflict management styles: avoiding, obliging, direct fighting, indirect fighting, compromising, and collaborating
Q:
List and describe the two communication strategies that foster reconciliation after a conflict. Which one do you believe is more important and which is less important, and why? In your opinion, which one is easier and which one is harder to do, and why?
Q:
Your officemate has become your best friend. You feel that you can tell him anything, whether or not it is work-related, and he reciprocates. You see him both inside and outside the office. What type of peer relationship do you have with him?
A. collegial
B. information
C. special
D. blended
E. virtual
Q:
Which of the following is true of workplace romances?
A. they can improve worker productivity
B. they can create positive work climates
C. married couples who work in the same location have a 50 percent lower divorce rate
D. negative outcomes of workplace romances are more pronounced for women
E. all of the options are correct
Q:
Compare and contrast the different conflict management styles. Which styles are most effective and which are least effective? Why?
Q:
You work in the internal public relations department at a large manufacturing facility. However, you have a working relationship with peers who handle external relations, with whom you only discuss business. What type of peer relationship do you have with them?
A. collegial
B. information
C. special
D. blended
E. virtual
Q:
How does culture influence the ways in which people approach conflict management? Using a brief narrative example, illustrate how your culture has shaped the way conflict is managed within your family.
Q:
An organization's culture is composed of
A. workplace values
B. workplace norms
C. workplace artifacts
D. workplace beliefs
E. all of the options are correct
Q:
Advocacy is based on
A. planning your pitch
B. tailoring your message
C. knowing your supervisor's knowledge
D. creating coalitions
E. all of the options are correct
Q:
Define communication climate. What factors determine the type of communication climate we will have in a relationship? How can we move from an uncertain or defensive climate to one that is supportive?
Q:
Briefly explain the influences that affect the way conflict is managed in a relationship.
Q:
A supportive climate includes all of the following EXCEPT
A. honesty
B. hierarchy
C. collaboration
D. empathy
E. flexibility
Q:
List and describe the common triggers that lead to conflict, and provide a brief example to illustrate each trigger.
Q:
Karla works at a large law firm with offices scattered across the United States. Her husband David just received a job offer in another state. She has appealed to her boss for a job transfer to that state. What form of communication is she using?
A. organizational communication
B. horizontal communication
C. downward communication
D. upward communication
E. none of the options are correct
Q:
Why is conflict described as inevitable and unavoidable in relationships?
Q:
An apologist does not actually have to acknowledge that he or she was wrong in order to apologize.
A) True
B) False
Q:
Mixed-status relationships in the workplace
A. consist of relationships between coworkers of similar status
B. consist of relationships between women and men
C. consist of relationships between coworkers of different status
D. consist of relationships between coworkers of different races
E. none of the options are correct
Q:
Organizational culture is influenced by
A. norms governing interpersonal communication
B. norms governing personal relationships
C. workplace artifacts
D. workplace values
E. all of the options are correct
Q:
Reliance on compromise as a way of managing conflict can lead to lower relationship satisfaction.
A) True
B) False
Q:
The Miller family can't decide where to have dinner, so they have everyone write down their choice on a piece of paper and put it in a bowl. When Dad draws Pagliai's Pizza out of the bowl, their choice has been made through a form of compromise.
A) True
B) False
Q:
Today, Chris works for a technology company. Previously, he had a government job that had a formal organizational culture. When he started working for the tech company, he used written memos and e-mails for all of his workplace communication, but he was met with resistance from coworkers who prefer face-to-face communication. What component of organizational culture does Chris find challenging?
A. norms governing interpersonal communication
B. workplace cliques
C. workplace artifacts
D. workplace values
E. all of the options are correct
Q:
Playing devil's advocate is a challenging conflict management behavior.
A) True
B) False
Q:
Which of the following is NOT recommended as an effective method for maintaining a workplace romance?
A. limiting personal communication to e-mail
B. leaving your love at home
C. communicating in a professional fashion with your romantic partner
D. using e-mail judiciously
E. avoiding overly intimate or controversial topics
Q:
We can help maintain peer relationships through
A. positivity
B. assurances
C. openness
D. relating to coworkers as whole human beings
E. all of the options are correct
Q:
Communication scholars consider competing styles of conflict to be a form of aggression.
A) True
B) False
Q:
Escapist styles of conflict are harmful to a relationship and should be avoided in favor of more direct and effective conflict management strategies.
A) True
B) False
Q:
If you prefer workplace relationships with people who are equally comfortable talking about both work and personal issues, what type of peer relationship is your preference?
A. information
B. virtual
C. collegial or blended
D. special
E. none of the options are correct
Q:
April is your supervisor. Although she is very demanding, you appreciate the fact that she is open to your suggestions or questions about work policies. In fact, she readily seeks input, applies it, and acknowledges the source of the idea. April is demonstrating what characteristic of a supportive climate?
A. spontaneity
B. flexibility
C. description
D. empathy
E. none of the options are correct
Q:
Although communicating on the phone or through Facebook may be more convenient, most people consider face-to-face conflict to be more sensitive.
A) True
B) False
Q:
In your office are several copyeditors who are not only your professional peers but also your friends. You share both professional and personal information with them, and sometimes you eat lunch with them. What type of peer relationship do you have with them?
A. collegial
B. information
C. special
D. long-distance
E. virtual
Q:
It is common for people to use channels that provide limited or delayed interaction (for example, using e-mail rather than the phone) to initiate or engage in conflict with people who intimidate them.
A) True
B) False
Q:
Choosing an inappropriate channel through which to communicate one's message can lead to conflict in a relationship.
A) True
B) False
Q:
Professional peers are those
A. in the organization who have higher status
B. in the organization who hold similar status
C. in the organization who have lower status
D. with whom you share the workplace
E. none of the options are correct
Q:
Some high-tech companies have adopted an informal climate in which power and status differences are minimized and in which all layers of the organization have equal access to one another. What characteristic are these organizations demonstrating?
A. spontaneity
B. flexibility
C. collaboration
D. empathy
E. equality
Q:
John Gottman's research has found that women tend to criticize their partners more than men do.
A) True
B) False
Q:
Which of the following is NOT a principle of competent downward communication?
A. listening empathically
B. framing messages as polite requests
C. sharing personal information irrelevant to the workplace
D. being sensitive to subordinates' feelings
E. emphasizing the importance of communication
Q:
Research by John Gottman has found that women tend to stonewall their partners more than men do.
A) True
B) False
Q:
Workers learn their organization's culture through
A. communication norms
B. artifacts
C. values
D. interaction with networks
E. all of the options are correct
Q:
People from high-context and collectivist cultures engage in indirect conflict management behaviors.
A) True
B) False
Q:
In individualist cultures, conflict is viewed as negatively affecting relational harmony.
A) True
B) False
Q:
Victims of sexual harassment are more likely than others to
A. feel angry and afraid
B. feel depressed
C. develop substance abuse problems
D. experience professional problems
E. all of the options are correct
Q:
Uncertain climates sometimes occur because we are simply unfamiliar with the other person and how he or she manages conflict.
A) True
B) False
Q:
Identity management is a form of provocation that occurs when the partners in a relationship grow apart as they discover new parts of themselves.
A) True
B) False
Q:
In your annual evaluation, your supervisor acknowledged that you avoid using absolutes in the workplace. What element of creating a supportive climate has she recognized?
A. collaboration
B. flexibility
C. empathy
D. spontaneity
E. description
Q:
Your supervisor is known for seeking input from her subordinates and putting such suggestions to use. She often asks you, "How do you think we should handle this problem?" What element of a supportive climate is your supervisor demonstrating?
A. spontaneity
B. flexibility
C. collaboration
D. empathy
E. description
Q:
Which of the following is NOT true of cyberslacking?
A. your employer cannot track your keystrokes if you sign into your personal e-mail
B. workers spend almost two hours a day cyberslacking
C. younger males higher in organizational status are most likely to cyberslack
D. anything done on a company computer is considered company property
E. companies have the right to access employee private accounts
Q:
Incompetence can be categorized as a form of provocation leading to conflict.
A) True
B) False
Q:
All conflict results from misunderstanding.
A) True
B) False
Q:
Ron is the chair of the English department at your local college. He is well liked by administrators, faculty, and students. He really seems to listen and understand when approached about academic or personal concerns. What element of a supportive workplace climate is Ron exhibiting?
A. spontaneity
B. flexibility
C. collaboration
D. empathy
E. description
Q:
Conflict is a sign of an unhealthy relationship.
A) True
B) False
Q:
You work for an IT company whose primary client is a very large bank. You provide technical support, but most of your work is done over the Internet and through telephone conferences. What type of peer relationship do you have with bank employees?
A. collegial
B. information
C. special
D. blended
E. virtual
Q:
Poorly managed relational conflict can result in poor health.
A) True
B) False