Q&A Hero

Q: Showing up right on time, or even a few minutes late, for an interview communicates confidence and can give an interviewee an edge over other candidates who appear less sure. A) True B) False

Q: Quantitative approaches to research A. involve careful observation and a description of events B. start with observation, followed by a hypothesis C. reveal the details and nuances of communication patterns D. involve a controlled test or experiment E. all of the options are correct

Q: Even well-qualified candidates should prepare to be rejected during the interview process. A) True B) False

Q: "One cannot not communicate" means that A. communication can be unintentional B. others may attach meaning to anything you say C. others may attach meaning to anything you do (or don"t do) D. all of the options are correct E. none of the options are correct

Q: Which need in Maslow's hierarchy involves forming satisfying and healthy emotional bonds with others? A. self-actualization B. self-esteem C. safety D. physical E. social

Q: While most employers do require a cover letter to be submitted along with a rsum, they have little impact on whether a candidate gets an interview. A) True B) False

Q: You should avoid listing special skills on your rsum that are not directly related to the job you are applying for because they may suggest to the employer that you did not carefully read the job posting. A) True B) False

Q: Content information is primarily communicated through A. verbal messages B. body language C. facial expressions D. nonverbal cues E. posture

Q: Relationship information is primarily communicated through A. verbal messages B. online messages C. nonverbal cues D. both "verbal messages" and "online messages" are correct E. both "online messages" and "nonverbal cues" are correct

Q: The employment objective stated in a rsum should be general, so that potential employers will consider the candidate for a wide range of positions. A) True B) False

Q: Successful job searches often require networking in addition to searching online job postings. A) True B) False

Q: Interpersonal communication is characterized by all of the following EXCEPT: A. interpersonal communication is reversible B. interpersonal communication can be intentional C. interpersonal communication conveys content information D. interpersonal communication conveys relationship information E. interpersonal communication can be unintentional

Q: Chris meets up with his partner in order to discuss ending their relationship. What type of interpersonal goal is he seeking? A. self-presentation B. relationship C. instrumental D. personal E. none of the options are correct

Q: Interviewees should adapt their communication behavior to fit the level of formality in an interview. A) True B) False

Q: You are meeting your partner's parents for the first time and you want to be perceived as trustworthy, caring, and credible. What type of interpersonal goal are you hoping to accomplish? A. self-presentation B. relationship C. instrumental D. personal E. none of the options are correct

Q: Cultural background can have a profound influence on the way an interviewee answers questions. A) True B) False

Q: It is the interviewee's responsibility to ensure that all questions being asked are ethical and appropriate. A) True B) False

Q: Which need in Maslow's hierarchy involves job stability and protection from violence? A. self-actualization B. self-esteem C. safety D. physical E. social

Q: You and your roommate are discussing which one of you will get the larger bedroom in your new apartment. Despite saying he doesn"t want the room, you realize he does by how he keeps looking at it and the tone of his voice. You decide to let him have it. This is an example of what type of communication? A. impersonal B. online C. I-It D. intrapersonal E. transactional

Q: The interviewer is responsible for helping the interviewee feel comfortable. A) True B) False

Q: According to Maslow's hierarchy of needs, which basic need must be met before higher-level ones can be satisfied? A. self-actualization B. self-esteem C. safety D. physical E. social

Q: During the closing of an interview, it is important for the interviewer to explain to the interviewee what will happen next. A) True B) False

Q: Culture is learned from A. mass media B. teachers C. parents D. peers E. all of the options are correct

Q: The tunnel sequence begins with broad, open-ended questions and then moves to narrower, specific questions. A) True B) False

Q: While having a serious conversation about your relationship, your romantic partner stops midsentence and exclaims, "We are out of milk." Your partner's comment is an example of A. interpersonal communication B. intrapersonal communication C. impersonal communication D. interactive communication E. none of the options are correct

Q: Meta-communication involves A. communicating with yourself B. communicating with others C. impersonal communication D. communicating about communication E. none of the options are correct

Q: The inverted funnel sequence starts with narrow, specific questions, and then moves to more open-ended, broad questions. A) True B) False

Q: Competent interviewers should strive to ask directed questions so that there is no ambiguity about what answer they are looking for. A) True B) False

Q: "Would you be willing to work every other weekend?" This question is an example of a bipolar interview question. A) True B) False

Q: Intrapersonal communication involves A. one person B. two people C. a small group D. a large group E. none of the options are correct

Q: Communicating via text message, Facebook, instant message, and e-mail is referred to as A. meta-communication B. online communication C. mediated communication D. intrapersonal communication E. impersonal communication

Q: "What college did you attend?" This question is an example of an open interview question. A) True B) False

Q: Ethics involves all of the following EXCEPT A. it is based upon moral codes B. it means not intentionally hurting others C. it means treating others with respect D. it includes treating others as valuable, worthy individuals E. all of the options are correct

Q: Effective interviewers keep their motivation for the interview a mystery until after they have finished asking questions. This way, they are able to get more honest responses. A) True B) False

Q: A common goal in the opening of an interview is to build a friendly rapport between the participants so that there is a feeling of mutual trust. A) True B) False

Q: Dyadic communication involves A. one person B. two people C. a small group D. a large group E. none of the options are correct

Q: A job interview is a form of persuasive interview. A) True B) False

Q: As an employee for a cell-phone company, Zach sells many phones by misleading customers about their monthly fees. What component of competent interpersonal communication is Zach lacking? A. effectiveness B. appropriateness C. flexibility D. instrumental goals E. ethics

Q: Your year-end performance appraisal at your job would be considered a form of interview. A) True B) False

Q: Although Mark goes to the same coffee shop every morning, he hasn"t learned the barista's name and sometimes fails to notice when someone else is working her shift. Mark's relationship with the barista can best be described as A. I-Thou B. I-It C. interactional D. intrapersonal E. linear

Q: The goal of an information-gathering interview is to gather the information needed to resolve a problem, tension, or conflict. A) True B) False

Q: If Aidan generally ignores social norms in favor of "acting like himself," he is A. a high self-monitor B. demonstrating intrapersonal communication C. a low self-monitor D. demonstrating meta-communication E. a flamer

Q: Which of the following is NOT an element found in the linear communication model? A. sender B. noise C. feedback D. receiver E. channel

Q: We say that interviews are dyadic because they involve a maximum of two individuals. A) True B) False

Q: Suppose you had been looking forward all month to seeing a show with your girlfriend; however, she is having a very bad week and wants to stay home. Despite this, you go see the show without her. What goal of effectiveness are you prioritizing? A. instrumental B. social C. self-presentation D. relationship E. emotional

Q: What are two things the authors of your textbook suggest that you should send to an interviewer following the interview?

Q: Which human need in Maslow's hierarchy has to do with the desire for recognition and admiration? A. self-actualization B. self-esteem C. safety D. physical E. social

Q: Effectiveness aims to accomplish all of the following EXCEPT A. self-presentational goals B. social goals C. instrumental goals D. relationship goals E. none of the options are correct

Q: When it has no bearing on job performance and is not a legitimate criterion for ethical decision making, it is unethical to ask questions about certain kinds of information. What are three of the criteria it would be discriminatory to base a hiring decision upon in the United States?

Q: In your textbook, which of the following issues is NOT important to understanding the complexities of interpersonal communication? A. culture B. sexual orientation C. online communication D. biological sex E. gender

Q: Interviewers will often ask questions related to the interviewee's personality and character. How would you describe the difference between these two types of information?

Q: If Aaron is very sensitive to and aware of the communication context and the appropriateness of his communication, he is A. using meta-communication B. using impersonal communication C. a flamer D. a low self-monitor E. a high self-monitor

Q: List five types of information typically included in a rsum.

Q: List and briefly describe two of the responsibilities of an interviewer.

Q: Describe a tunnel sequence interview.

Q: Text messaging and e-mail demonstrate which type of communication model? A. transactional B. interactive C. multidimensional D. linear E. none of the options are correct

Q: Melinda is overly concerned about the thoughts and feelings of others, often leaving her own needs unmet. What component of communication competence is she lacking? A. appropriateness B. effectiveness C. ethics D. behavioral flexibility E. common sense

Q: Which of the following communication models is considered collaborative and multidirectional? A. transactional communication model B. action communication model C. linear communication model D. interactive communication model E. field of experience model

Q: Imagine you find yourself frustrated by your roommate, who has a markedly lower standard of cleanliness than you do. You're frustrated lately that the kitchen and bathroom are disgustingly dirty, and you have decided to sit down for a problem-solving interview with your roommate. Provide an example of a loaded question you would not want to ask during this interview.

Q: Josh is very assertive and goal-oriented; however, he forgets to consider the impact of his communication on other people who are often offended by his communication. What component of interpersonal communication competence is he lacking? A. appropriateness B. effectiveness C. ethics D. behavioral flexibility E. common sense

Q: How do closed questions differ from bipolar questions?

Q: Provide an example of an open question that would be typical in an employment selection interview.

Q: Qualitative research normally includes A. first formulating hypotheses B. making careful observations C. determining the principles underlying observations D. both "making careful observations" and "determining the principles underlying observations" are correct E. both "first formulating hypotheses" and "making careful observations" are correct

Q: Which of the following should be done when communicating online? A. create "draft" messages before sending B. presume that your posts are public C. remember that online posts are permanent D. choose the appropriate medium E. all of the options are correct

Q: What are the three issues that should be addressed in the opening of any interview?

Q: What is self-monitoring? A. observing your own communication and the norms of the situation B. making sure you don"t flame while communicating online C. understanding how gender impacts your communication decisions D. all of the options are correct E. none of the options are correct

Q: Provide an example from your experience or a fictitious example of a problem-solving interview.

Q: According to the textbook, all of the following could be considered examples of ethical behavior EXCEPT A. withholding important feelings and information in an interpersonal relationship B. communicating in an honest, accurate, and thoughtful way C. trying to both understand and respect others before evaluating or responding to their messages D. condemning communication that degrades people through intolerance, distortion, or intimidation E. sharing information, opinions, and feelings when dealing with significant relationship choices

Q: What is the difference between an information-gathering interview and a selection interview?

Q: Interpersonal communication involves all of the following characteristics EXCEPT A. dynamic B. transactional C. dyadic D. impactful E. impersonal

Q: Employment interviewers will usually ask questions to explore all of the following areas of information, except for A) ability. B) age. C) character. D) personality.

Q: A printed summary of your education, work experiences, and accomplishments is referred to as a A) cover letter. B) rsum. C) portfolio. D) transcript.

Q: Interpersonal communication can be considered A. intentional B. unintentional C. irreversible D. dynamic E. all of the above options are correct

Q: During Dana's job interview, the interviewer first asked Dana several open questions to get a sense of her skills and background but then proceeded to closed questions to determine which software Dana had used and to determine whether she had specific training relevant to the job. What format did Dana's interviewer use? A) funnel sequence B) inverted funnel sequence C) tunnel sequence D) standard format

Q: An I-Thou relationship is characterized by all of the following EXCEPT A. embracing similarities between yourself and others B. focusing on the differences between yourself and others C. striving to see things from others' point of view D. communicating honestly with others E. affording others respect and attention

Q: Which of the following is NOT an example of media? A. texting B. e-mail C. Facebook D. meta-communication E. Skype

Q: When an interviewer begins with closed questions and then moves on to broad, open-ended questions, he or she is using which organizational format? A) funnel sequence B) inverted funnel sequence C) tunnel sequence D) standard format

Q: According to Maslow, which need do we fulfill after all other needs are met? A. self-actualization B. self-esteem C. safety D. physical E. social

Q: A question that provides the interviewee with no hint concerning the expected response is called a A) directed question. B) leading question. C) loaded question. D) neutral question.

Q: Questions that seek clarification or elaboration of responses to previously asked questions are referred to as A) leading questions. B) primary questions. C) secondary questions. D) directed questions.