Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Communication
Q:
The human resources approach to management considers the organization from the individual's perspective and emphasizes the individual's goals and motivations for success.
A) True
B) False
Q:
Differentiate between an online description that has low warranting value and one that has high warranting value.
Q:
Human relations and human resources are two labels for the same approach to organizational management.
A) True
B) False
Q:
The classical management approach emphasizes open communication among the divisions of labor.
A) True
B) False
Q:
Describe the Johari Window. Then identify and give an example of each quadrant.
Q:
Explain the social penetration theory, and provide an example of how it impacts self-disclosure in interpersonal relationships.
Q:
Discuss the overall value of self-disclosure in personal relationships. Compare and contrast both the benefits and risks of engaging in self-disclosure.
Q:
Your family is an example of an organization.
A) True
B) False
Q:
In your own words, define sexual harassment.
Q:
Explain "post-cyber-disclosure panic."
Q:
How can "the interview test" help protect one's online persona?
Q:
Provide an example of a work-life balance program offered through your own employer or another employer you have read or heard about.
Q:
How can warranting value enhance one's online persona?
Q:
Cite one benefit and one challenge created by globalization.
Q:
Why would an organization engage in surveillance activities, as it is defined in your textbook?
Q:
Explain how low self-esteem can spawn a vicious cycle.
Q:
What are some ways to improve your self-esteem?
Q:
What does the term media richness mean?
Q:
When communicating with another person about a conflict, it is best to focus on the ______ and try to find a ___________.
Q:
Explain how self-fulfilling prophecies work, and give an example of how they might impact your academic performance.
Q:
Why do communication researchers believe peer relationships and peer communication are important in organizations?
Q:
What is gender?
Q:
List three ways to disclose your self competently.
Q:
In your own words, define the terms mentor and protg.
Q:
Identify the two primary components of the social penetration theory.
Q:
What term does your textbook use to refer to someone who has achieved great things for an organization through persistence and commitment, often in the face of great risk?
Q:
The systems approach suggests that to be successful, an organization must maintain ____________, which is an awareness of its own imbalances and problems, and it must remain ___________, allowing for change and growth.
Q:
Our self-esteem is composed of what two mental standards?
Q:
What are the three components of self?
Q:
In a single sentence, explain the difference between the human relations approach to organizational management and the human resources approach.
Q:
Identify the risks of self-disclosure.
Q:
Classical management relies on what two central ideas?
Q:
Which approach to organizational management is described as treating people like they are a part in a machine?
Q:
Identify the benefits of self-disclosure.
Q:
Explain the difference between self-esteem and self-concept.
Q:
Provide an example of an organization of which you are a member.
Q:
How does self-esteem impact interpersonal communication?
Q:
In your own words, define organizational communication.
Q:
Evan chose to leave his job after it became too uncomfortable and frustrating for him. Evan is Jewish, and he reached the breaking point when some of his coworkers replaced the menorah he had on his desk with a nativity scene. This was just one example of the ____________ he experienced that made him feel like an unwelcome outsider in the organization.
A) sexual harassment
B) racist language
C) harassment
D) channel discrepancy
Q:
How might interactions with others impact your self-concept?
Q:
If your friend declares that "dishonoring and disrespecting your mother is just plain wrong," his statement is an example of
A. an attitude
B. a belief
C. a value
D. a personal construct
E. the looking-glass self
Q:
When Tammy was ready to return to work after her maternity leave, she sat down with her supervisor. Tammy had been working a fifty-hour per week schedule and traveling two weekends per month for business meetings, but her supervisor offered her the chance to work from home two days per week and to conduct most of her meetings with out-of-town clients over conference calls. This is an example of a program that would provide employees with ___________ to help them achieve success.
A) burnout
B) work-life balance
C) organizational assimilation
D) human relations
Q:
If you have a secure attachment style, you are more likely
A. to develop stable relationships
B. to be comfortable with intimacy
C. to have more confidence in your ability to communicate
D. to have high self-esteem
E. all of the options are correct
Q:
The unethical practice of shipping in cheap labor from neighboring countries is referred to as
A) outsourcing.
B) insourcing.
C) human trafficking.
D) globalization.
Q:
Which statement about self-disclosure is true?
A. Self-disclosure varies across cultures.
B. Self-disclosure varies among individuals.
C. People self-disclose more frequently online than face-to-face.
D. Men and women disclose similarly.
E. all of the options are correct
Q:
Many organizations now engage in ____________, or the monitoring of employees to see how they're using technologies such as e-mail, the Internet, and instant messaging.
A) surveillance
B) spying
C) scanning
D) entrapping
Q:
Which of the following forms of communication would be considered to have the greatest media richness?
A) a text message conversation
B) a televised speech
C) a telephone conversation
D) a face-to-face conversation
Q:
Which of the following is true about self-concept?
A. it is difficult to change
B. it is composed of attitudes
C. it is composed of beliefs
D. it is composed of values
E. all of the options are correct
Q:
The degree to which a particular channel is communicative is referred to as
A) channel richness.
B) communication richness.
C) media richness.
D) transactional richness.
Q:
If Chloe and her partner Sam work together to competently confront any problems in their relationship, it is likely that they have what type of attachment style?
A. secure
B. fearful
C. dismissive
D. preoccupied
E. all of the options are correct
Q:
Which of the following is NOT true of self-disclosure?
A. people tend to disclose more quickly online than face-to-face
B. self-disclosure increases mental health and relieves stress
C. Euro-Americans tend to disclose less than Hispanics
D. women disclose more than men
E. keeping problems to yourself can cause problems
Q:
__________ is negative communication that may include sarcasm, name-calling, ridicule, and insults.
A) Contempt
B) Criticism
C) Defensiveness
D) Stonewalling
Q:
A(n) __________ is a seasoned, respected member of an organization who serves as a role model for a less experienced individual, which we call his or her ________.
A) observer; actor
B) mentor; protg
C) leader; follower
D) supervisor; supervisee
Q:
Which of the following does NOT influence the self?
A. face
B. culture
C. family
D. gender
E. none of the options are correct
Q:
Which of the following statements suggests that your self-concept is influenced by the labels others put on you?
A. My father always said I was the black sheep of the family.
B. I see myself as a student, worker, and son.
C. I am happy with myself.
D. I am an extroverted person.
E. none of the options are correct
Q:
On his first day on the job, Calvin was assigned a mentor. His mentor's job was to introduce him to the other members of the office, and meet him for lunch once a week for the first three months that he was on the job to ensure Calvin was learning what to do and how to do it in their organizational culture. The mentor's job was to help Calvin through which process?
A) organizational hero worship
B) organizational storytelling
C) organizational acculturation
D) organizational assimilation
Q:
People with large hidden areas as depicted in the Johari Window typically
A. fear rejection
B. do not want to learn about the people they interact with
C. expect acceptance
D. do not withhold aspects of themselves
E. none of the options are correct
Q:
When he walked into the real estate agent's office, Phillip saw a wall of photographs. In the first, he saw his agent as a child with her parents on the day they bought their first home and, in another, he saw her with her children on the day they bought their first home. Moving on, he saw photograph after photograph of his agent with other families standing outside the homes she helped them to purchase. The last frame on the wall had no photo, but instead a message inside the glass that said, "I look forward to the day you and I can be photographed outside your first home." These photographs are a form of _______ that told Phillip what his agent's office was all abouta lifetime commitment to helping people accomplish their dreams.
A) organizational assimilation
B) organizational storytelling
C) organizational fictionalizing
D) organizational metaphor
Q:
An organization's unique set of beliefs, values, norms, and ways of doing things is referred to as its
A) organizational hierarchy.
B) organizational structure.
C) organizational culture.
D) organizational context.
Q:
A self-fulfilling prophecy occurs when
A. thinking and believing decrease the likelihood of an event
B. predictions lead you to behave in ways that ensure the predictions come true
C. you fail to live up to the labels others place on you
D. you fail to act as others expect
E. none of the options are correct
Q:
Which of the following is a common practice on social networking and dating sites?
A. selective self-presentation
B. using a mask
C. accentuating positive characteristics
D. gender swapping
E. all of the options are correct
Q:
In the systems approach to organizational management, ______ refers to an organization's ability to be aware of its own imbalances and problems.
A) openness
B) adaptability
C) awareness
D) regulation
Q:
What are some ways you can improve your self-disclosure?
A. know your self
B. know others
C. be sensitive to cultural differences
D. gradually disclose intermediate and central aspects of your self
E. all of the options are correct
Q:
The approach to managing an organization, which considers the unique needs of the individual members of the organization as well as the organization as a whole, is referred to as the
A) human resources approach.
B) classical management approach.
C) human relations approach.
D) systems approach.
Q:
The experiment done at Western Electric's Hawthorne plant in Cicero, Illinois, which found that workers were more productive when they received attention from the management, illustrates the power of which approach to managing an organization?
A) human resources approach
B) classical management approach
C) human relations approach
D) systems approach
Q:
What is "post-cyber-disclosure panic"?
A. the tendency to disclose more online
B. the tendency to disclose too little online
C. the belief that adolescents don"t disclose enough to their parents
D. the fear that someone will discover that your online persona is fake
E. the realization that your personal e-mails and texts may be read by others
Q:
Which of the following is NOT a usual characteristic of online masks?
A. men are more likely to present themselves as expert
B. women are more likely to present themselves as expert
C. women are more likely to offer supportive messages
D. men are more likely to answer questions
E. women are more likely to make others feel welcome
Q:
An approach to managing organizations that likens organizations to machines, with a focus on maximizing efficiency, is called the
A) human resources approach.
B) classical management approach.
C) human relations approach.
D) systems approach.
Q:
According to the social penetration theory, a person's age, sex, race, or ethnicity is represented by the
A. peripheral layer
B. intermediate layer
C. central layer
D. outer layer
E. innermost layer
Q:
A(n) _______________ is a group with a formal governance and structure.
A) institution
B) organization
C) network
D) problem-solving group
Q:
Synthesizing what you have learned in this chapter and others, discuss the problem of harassment in the workplace. How would you define harassment? How important is the notion of "intent" when determining whether a behavior constitutes harassment? Why would you characterize harassment as a problem not only for the victim but also for the organization as a whole? What steps should you take to document and resolve matters of harassment if you are the victim or if you observe someone else being victimized?
Q:
While at the park with friends, Mia boasts about what a good gymnast she was when growing up. When she attempts to show off her cartwheel, she fails and falls to the ground. What is Mia likely to experience as a result?
A. individualism
B. losing face
C. embarrassment
D. both "losing face" and "embarrassment" are correct
E. none of the options are correct
Q:
Explain the concept of work-life balance. Why is it important to employees, and why are employers creating programs to support their employees' work-life balance? Use a real or fictional narrative example to show how an organization with a progressive work-life balance program might create a win-win situation for employees and the organization itself.
Q:
Our self-esteem is likely to
A. increase as we decrease differences between our ought and ideal selves
B. decrease as we increase differences between our ought and ideal selves
C. stay the same as long as we align our ought and ideal selves
D. increase once we find our ideal self
E. increase only if we live in an appearance-obsessed culture
Q:
The chapter's opening anecdote about Eric Staib illustrates what component of self-concept?
A. looking-glass self
B. social comparison
C. ideal self
D. ought self
E. none of the options are correct
Q:
How have new communication technologies and globalization changed the nature of organizations in today's world?
Q:
Carl has always tried to keep his work life and his personal life separated, but he has confided in you that he feels like something is missing when he goes to work. What would you say to him to help him understand the importance of having strong peer relationships at work? How would developing these relationships benefit Carl? What should he be careful of if he chooses to form stronger bonds with some of his coworkers? What steps could Carl take to form healthy friendships with people at work?
Q:
Which of the following may increase your self-esteem?
A. establishing consistency between your ought and ideal selves
B. living in an appearance-obsessed culture
C. revising and redefining unrealistic standards you"ve set for your self
D. engaging in social comparison
E. both "establishing consistency between your ought and ideal selves" and "revising and redefining unrealistic standards you"ve set for your self" are correct
Q:
How do mentor-protg relationships benefit mentors, protgs, and organizations? What can we do to take advantage of these relationships if our organization doesn't offer a formal mentor-protg program?
Q:
Which of the following statements is true about the self?
A. the self is composed of attitudes, values, and beliefs
B. the self is influenced by life experiences
C. the self is composed of self-awareness
D. the self is composed of self-esteem
E. all of the options are correct