Q&A Hero

Q: _____________ involve soliciting answers to a question or series of questions related to your topic from a broad range of individuals.

Q: Chris's friend Beth had a miscarriage, so he rushes over to her apartment to offer her comfort and consolation. Chris is displaying A. empathy B. supportiveness C. self-serving bias D. selflessness E. none of the options are correct

Q: Saying "I hope you are doing okay" and "I feel terrible you are going through this" are effective ways of demonstrating empathic concern.

Q: Facts and statistics can be boring, so effective speakers use ____________ to breathe life into their speeches by personalizing them and giving a "face" to the facts and statistics they have used.

Q: Empathy consists of perspective-taking and empathic concern.

Q: A person who believes that empathy is an uncontrollable, automatic response is less likely to experience empathy toward outgroupers.

Q: Contrast lay testimony and expert testimony.

Q: Using "I know" messages is an effective way to demonstrate empathy toward our relational partners.

Q: "My audience will know more about how the Internet has changed the way we communicate, learn, and do business" is an example of what type of statement developed in the preparation process for an informative speech?

Q: According to researchers, gender's impact on nonverbal communication accounts for only one percent of behavioral differences between women and men.

Q: Briefly describe the process of clustering, as it is explained in your textbook.

Q: According to Uncertainty Reduction Theory, people have a basic need to reduce uncertainty in initial interactions and to increase their ability to explain and predict the behavior of others.

Q: Speakers can capitalize on the commonalities among their audience members to create a sense of common ground. We refer to this sameness as _____________.

Q: Based on your observation and research, provide an example of one salient demographic characteristic of your classroom audience.

Q: The human tendency to credit ourselves, not the environment or external causes, for our successful behavior is called a self-serving bias.

Q: Give an example of a special-occasion speech one might have to deliver.

Q: How does a persuasive speech differ from an informative speech?

Q: The actor-observer effect results from the innate human tendency to make internal or dispositional attributions concerning one's own behavior.

Q: How would you define an informative speech?

Q: An attribution is our way of explaining other people's responses and behaviors toward us.

Q: The fundamental attribution error results from attributing others' behaviors to social or environmental, rather than internal or personal, causes.

Q: Punctuation occurs in the organization stage of perception and refers to structuring information and events in chronological order.

Q: Provide an example of a situation where you might have to deliver a public speech in your career.

Q: Briefly describe the characteristics that distinguish public speaking from other types of communication.

Q: Presenting an audience with opposing views so that they are able to make an informed decision is most closely related to which principle of ethical speaking? A) trustworthiness B) respectfulness C) responsibility D) fairness

Q: Salience relates to the importance you place on the attributes you perceive in others.

Q: We engage in the selection process of perception by focusing our attention on specific stimuli while ignoring others because of human limitations on processing information.

Q: Perception is a sense-making process in which individuals actively manage information and stimuli by selecting, organizing, and interpreting information from their environment.

Q: According to the textbook, ethical speaking is usually characterized by all but one of the following principles. Which one does not belong? A) trustworthiness B) respectfulness C) enjoyment D) responsibility

Q: Incorruptibility, the ability to avoid compromise for the sake of personal gain, is most closely associated with which of the following terms? A) dignity B) credibility C) ethics D) integrity

Q: Gestalts are formed as the result of a specific positive or negative observation we have of another person.

Q: We form algebraic impressions as a result of forming quick first impressions of others.

Q: ______________ is defined as "the crime of presenting someone else's words, ideas, or intellectual property as your ownintentionally or unintentionally." A) Intellectual theft B) Cheating C) Plagiarism D) Slander

Q: Google Scholar would best be categorized as what kind of research tool? A) research search engine B) database C) search engine D) library gateway

Q: People who share fundamentally similar attitudes, values, and beliefs with you are considered ingroupers.

Q: Research suggests that gay, lesbian, bisexual, and transgendered (LGBT) students may be at greater risk for sexual harassment on college campuses. A) True B) False

Q: Displaying sexually suggestive materials in the workplace, although unprofessional, is no longer considered sexual harassment. A) True B) False

Q: Stereotyping automatically leads to negative generalizations about other people, cultures, and genders.

Q: One cause of burnout is that people feel less secure in their jobs today than they did in the past, and this may lead to them neglecting their own needs in order to support the organization. A) True B) False

Q: We tend to pay more attention to positive than to negative characteristics of others.

Q: Work-life balance programs often include onsite child care and paid vacations. A) True B) False

Q: Culture, gender, and personality are three examples of filters that influence the way we perceive people and events in our lives.

Q: Burnout is considered a problem for individuals as well as for the organizations they work for. A) True B) False

Q: If you ignore the positive or good in someone that you do not like, you are demonstrating the horn effect.

Q: Because of the predominance of the systems approach to organizational management, globalization has been able to flourish with very few ethical problemssomething that couldn't have happened during the Industrial Revolution. A) True B) False

Q: A halo effect may occur when we attribute positive motives to someone's actions without having actually observed those particular qualities.

Q: The Gestalts we form of other people may be either positive or negative impressions.

Q: Organizations today are concerned with how individuals use their communication technologies for non-work purposes because it costs them a significant amount of money due to lost productivity. A) True B) False

Q: Implicit personality theories operate similarly to stereotyping.

Q: When we pay attention to specific stimuli or information in our environments while simultaneously ignoring other stimuli, we are engaging in the selection process of perception.

Q: During the organization phase of perception, we engage in punctuation, where we tend to make internal attributions, crediting ourselves for our own behavior.

Q: The three stages of the interpersonal perception process are salience, organization, and interpretation.

Q: If Joanna attributes negative outcomes to external sources while simultaneously attributing positive outcomes to her own internal or personal characteristics, she is demonstrating a self-serving bias.

Q: Text message interactions are an example of a channel that is usually low in media richness. A) True B) False

Q: If a person is able to view something from another's perspective, he or she is offering empathy.

Q: Media richness refers to the number of communication technologies an organization has available for its members to use in the process of communication. A) True B) False

Q: The act of stonewalling may include giving others the silent treatment and disconnecting from the organization in a social manner. A) True B) False

Q: As we perceive others, we are more influenced by negative characteristics than positive characteristics.

Q: Workplace relationships are often strained because the role of friend often comes into conflict with professional roles, obligations, and conflicts with loyalty. A) True B) False

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectThe belief that empathy can be developed or controlled.

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectMental pictures of who people are and how we feel about them.

Q: Research indicates that people usually become less productive when they form close relationships with others in their organizations. A) True B) False

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectThe process of trying to feel and understand the thoughts and emotions of others.

Q: It is usually possible to find a mentor and benefit from the mentor-protg relationship even if an organization doesn't offer a formal mentorship program. A) True B) False

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectA process of structuring information into a chronological sequence.

Q: A protg is a seasoned, respected member of an organization who serves as a role model for a less experienced individual. A) True B) False

Q: Mentorship programs are beneficial to protgs but are usually very costly to organizations and to the mentors they utilize. A) True B) False

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectAn individual's characteristic way of thinking, feeling, and acting, based on his or her traits.

Q: In supervisor-supervisee interactions, the person with greater power (the supervisor) is the one who carries responsibility for effective communication. A) True B) False

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectThe tendency to form negative Gestalts.

Q: Supervisor-supervisee relations are only relevant to workplace organizations. A) True B) False

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectThe degree to which particular people attract our attention.

Q: The orientation most college students go through before taking classes is an example of what college, as an organization, has done to encourage organizational assimilation. A) True B) False

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectA general sense of a person that is either positive or negative.

Q: Match the concept, term, or theory with its correct response or definition.algebraic impressionsorganizationattributionsperceptionempathypersonalityempathy mind-setpositivity biasfundamental attribution errorpunctuationGestaltsaliencehalo effectschematahorn effectselectionimplicit personality theoriesself-serving biasinterpersonal impressionsstereotypinginterpretationUncertainty Reduction Theorynegativity effectThe process in which humans categorize others as a social group based upon mental schemata.

Q: Organizational storytelling is too vague to be of use in helping newcomers assimilate to the culture of an organization but can answer key questions for people outside the group. A) True B) False

Q: Each organization can be said to have its own unique culture. A) True B) False

Q: Describe the ways in which you can increase your self-disclosure competency.

Q: Explain attachment theory. Be sure to identify and give examples of the four different attachment styles.

Q: The systems approach likens organizations to machines, emphasizing efficiency. A) True B) False