Communication

Q: Which of the following exemplifies the concept of polarization? a. Kevin told his brother, Youre either with me or against me. b. Natalie believes that all men are created equal. c. Taylor gets mad every time her mother says, Are you wearing THAT? d. Jack resents being called a blue collar worker.

Q: Which of the following would be considered a supportive response? a. Evaluation b. Description c. Rigidity d. Detachment

Q: When she is angry with Robert, Alice tends to call him a jerk, as she storms out of the room. She knows thisterm gets a response from Robert every time she uses it. The term jerk is an example of _____. a. supportive communication b. a trigger word c. empathetic communication d. polarization

Q: Rachel urged her Aunt Sandy to donate a large sum of money toa local club where Rachel was a member, by saying, The club would be able to help more people in the community. Rachel knew that if she could bring in the most donations she would win an all-expenses-paidtrip to California. Rachels communication was _____. a. rigid b. superior c. evaluating d. manipulative

Q: Greg has just started his new job and is feeling overwhelmed with projects that are coming due in a short time. He is talking with Julia, his friend and coworker. Julia responds by relating the frustration and confusion she felt when she started the job and offers to help Greg get back on track with his projects. Julias understanding of how he felt is an example of _____. a. neutrality b. empathy c. manipulation d. apathy

Q: Samuel calls elderly people, old geezers. This term demonstrates biased language based on ___. a. gender b. age c. class d. ability

Q: Thomass mother told him he was either going to love high school or he was going to hate it. The extremes in her language are an example of _____. a. polarization b. allness c. code switching d. empathy

Q: Maddie told Hattie during their discussion on spirituality that Hattie just didnt get it, which made Hattie feel disrespected and she became a bit hostile. Maddies comment is an example of _____. a. polarization b. code switching c. empathy d. trigger words

Q: Whenever Mason wanted to talk about something serious with his girlfriend, she refused and told him to relax. This made him angry as he felt like she was telling him his thoughts werent worthy. In this instance, relax is a _____ word. a. denotative b. trigger c. concrete d. sexist

Q: At the beginning of the presentation, Trevor said, Ladies, do you have problems getting your boyfriend to watch something other than football? What type of language is Trevor using? a. sexist b. heterosexist c. homophobic d. generic

Q: Fred tells inappropriate jokes that make fun of people who are gay or lesbian. What type of language is Fred using? a. Heterosexist language b. Homophobic language c. Sexist language d. Generic language

Q: Kevin uses words like councilman and mailman even though he knows not everyone in these jobs is a man. Kevin is using _____ language. a. generic b. homophobic c. concrete d. denotative

Q: Which of the following demonstrates the use of a gender-neutral term? a. The instructor told the class, Everyone should take out his pencil to start the test. b. The mailman usually delivers the mail around one oclock in the afternoon. c. Hillary wondered if every chairman in the world acted like the one at her company. d. Six new firefighters were hired by the village after more funding was provided.

Q: Using the terms husband and wife rather than partner demonstrates _____. a. heterosexist bias b. homophobic language c. abstract language d. sexist language

Q: Gregory thought the women who moved in next door probably wore the pants in the family. This was his subtle way of saying he thought they were lesbians. His use of words is an example of _____ language. a. heterosexist b. homophobic c. denotative d. neologism

Q: By using _____ language, a speaker becomes more other oriented, which will have a positive effect on his or her relationships. a. exclusive b. generic c. inclusive d. sexist

Q: In the textbook, an example of the use, then disappearance of Ayds, an edible weight-loss product, based on its name is an example of which of the five attributes of words? a. The Power to Create and Label Experience. b. The Power to Affect Thoughts and Actions. c. The Power to Shape and Reflect Culture. d. The Power to Make and Break Relationships.

Q: When words reflect unqualified, often untrue generalizations that deny individual differences among people, they become the language barrier of _____. a. bypassing b. polarization c. allness d. denotation

Q: The most common form of sexism in language is the use of _____ language. a. generic b. empathetic c. heterosexist d. exclusive

Q: I cant believe Paul took his iPod back. Hes such an Indian giver. This statement illustrates _____. a. polarization b. bypassing c. allness d. trigger words

Q: While Marcus has no idea who is in charge of the company, he is sure that the chairman will be fair and he will also see Marcus as a possible candidate for the job. Marcuss thinking demonstrates the idea of _____ language. a. homophobic b. generic c. ageist d. concrete

Q: A learned system of knowledge, behavior, attitudes, beliefs, values, rules, and norms that is shared by a group of people and shaped from one generation to the next is called a_____. a. culture b. race c. class d. nationality

Q: Arman wants to be sure that Josh understands his message, so he uses the dictionary meaning of a particular word. In this case, Arman is using which meaning? a. Connotative b. Abstract c. Empathic d. Denotative

Q: Words that are _____ refer to things that we can see, touch, smell, taste, or hear. a. denotative b. connotative c. concrete d. abstract

Q: Which of the following would be less likely to be considered a co-culture in the United States? a. People with disabilities b. Asian Americans c. Gays and lesbians d. U.S. citizens

Q: While unheard of just a few years ago, the word google is now commonly used in conversations. New words that are introduced into a language are called _____. a. trigger words b. neologisms c. a bypass d. signposts

Q: Stephanie knows she can say oh my gosh and BFF when talking with her friends, but wont use phrases like these when speaking to her professor. When she talks to him, she tends to use more formal language. Stephanie is demonstrating the concept of _____. a. code switching b. abstract language c. concrete language d. polarization

Q: _____ is defined as the patterns in the arrangement of words in a language. a. Allness b. Syntax c. Grammar d. Bypassing

Q: The Sapir-Whorf Hypothesis suggests which of the following? a. Language and thought are exclusive of one another. b. Thought is rooted in and controlled by language. c. Language is rooted in and controlled by thought. d. Language does not impact our worldview.

Q: The word restaurant makes people think of a building where you go to eat. Like all words, restaurant is an example of a _____. a. symbol b. transition c. metaphor d. syntax

Q: _____ refers to a persons interpretation of a symbol. a. Behavior b. Action c. Meaning d. Emotion

Q: Judonna and Candice were shopping at the mall. Judonna needed to go to the other end of the mall to get something. She said to Candice, Meet me at 2:00 in front of Sears. Candice thought that in front meant outside in front of the parking lot entrance. Judonna thought that in front meant in front of the entrance on the inside of the mall. Judonna and Candice spent two hours waiting for each other. What language problem is reflected in this situation? a. Allness b. Polarization c. Bypassing d. Denotative meaning

Q: You would find the _____ meaning of a word in the dictionary. a. connotative b. denotative c. abstract d. symbolic

Q: Which of the following words is the most concrete? a. Animal b. Dogs c. Puppies d. Golden Retriever

Q: Bill was visiting his friend Carols parents in Chicago. They offered him some tea; he was very thirsty, so he said he would love some. He was very surprised when they brought him a cup of hot tea. In Arkansas where he was from, the word tea always meant iced tea. If you wanted a cup of hot tea, you asked for hot tea. Which of the following characteristics of language best describes this situation? a. Words have denotative and connotative meanings. b. Words reflect abstract and concrete meanings. c. Words are culture-bound. d. Words are powerful.

Q: Tara was confused when her husband said his office felt like a zoo and everyone was running around like crazy trying to get things done. Tara remembered going to the zoo as a child with her parents and enjoying the animals in a peaceful setting. This situation demonstrates the _____ meaning of words. a. denotative b. concrete c. abstract d. connotative

Q: Language is given structure through the use of _____. a. symbols b. syntax c. grammar d. alliteration

Q: _____ is the tendency to describe things in extremes or opposites without any middle ground.

Q: Language that creates a climate of trust is called _____ language.

Q: _____ communication creates a climate of hostility and mistrust.

Q: When you try to put yourself in another persons shoes and experience what he or she is feeling, you are using _____.

Q: Select three of the following characteristics of language. In a well-supported answer, address (1) what it means, and (2) why it is important for an effective communicator to understand that concept. A superior answer will contain illustrations that are original and not in the textbook. Characteristics: (discuss 3) (1) Words are symbols with meanings. (2) Words have denotative and connotative meanings. (3) Words reflect concrete and abstract meanings. (4) Words are culture bound. (5) Words are context bound.

Q: Explain why the meanings of words are context bound. Provide an example of this.

Q: List three ways in which language can reflect bias. Describe how to avoid using these types of bias in your language.

Q: Explain the concept of generic language. Provide examples of this commonly used language.

Q: Andrea was trying to tell her roommate Chris about the difficulty she has been having in her geography class. Chris interrupted, Believe me Ive seen it before, and if you go on whining the way you are instead of working harder, you are never going to pass this class! Rewrite this statement using supportive language and explain the language that makes it be supportive.

Q: Define and discuss self-concept. Explain the four basic means through which we develop our self-concept.

Q: Identify the basis for self-fulfilling prophecy and discuss how it can affect a persons self-esteem.

Q: Explain how self-concept and self-image differ.

Q: Identify and discuss the four characteristics of the self-concept, or ones identity.

Q: Mallory has accepted a new job as a marketing coordinator at a Fortune 500 company. She wants to make a good impression and hopes to fit in quickly with the culture of the company. Discuss ways Mallory can use the perception process to achieve her goals.

Q: When people learn a system of knowledge, behavior, attitudes, beliefs, values, rules, and norms that are shared and shaped from one generation to the next, they are learning a _____.

Q: Language using general terms that stand for all persons or things within a given category is called _____.

Q: If you notice that your roommate doesnt make eye contact when he answers your questions and turns his back to you when you enter the room, you have gained information about him through _____ perception checking.

Q: _____ are components of self-concept that are expressed in the ways in which you structure your understanding of realitywhat is true and what is false.

Q: According to William Jamess model of the self, the_____self is the part of yourself that is defined through the process of your introspections about your values and moral standards.

Q: Your_____identity is one that others assign to you and you may not agree with.

Q: An evaluation of ones worth or value that can fluctuate is known as_____.

Q: A social construction that encompasses biological sex, psychological characteristics, attitudes about the sexes, and sexual orientation is known as_____.

Q: A method for reducing anxiety or boosting your sense of self-esteem by mentally imagining you are performing a particular task in a certain way is_____.

Q: The activity involved inperception when we convert information into convenient, understandable, and efficient patterns that allow us to make sense of what we have observed is called _____.

Q: A generalization that we apply to persons because we perceive them to have attributes common to a particular group is called a _____.

Q: Define self-talk and visualization. How are they different from each other?

Q: Briefly explain why surrounding yourself with positive people can help to enhance your self-esteem.

Q: Explain the concept of losing your baggage and its effect on self-esteem.

Q: Detail the three stages of the perception process.

Q: Jillian effectively uses public speaking skills without having to concentrate heavily on what she is doing. Jillian is functioning at a level of_____on Maslows framework.

Q: _____ are components of self-concept that are expressed as enduring concepts of good and bad or right and wrong.

Q: Your interior identity is one way to describe your _____.

Q: Explain how our communication with others relates to the development of our self-concept.

Q: Explain the difference between the terms sex and gender as described in the book.

Q: Identify self-expectations and describe how they relate to self-esteem.

Q: Some scholars refer to self-talk as outside influences.

Q: Closure is the process of filling in missing information by imposing a pattern or structure.

Q: The selection stage of perception refers to the act of perceiving all of the stimuli in your environment.

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