Q&A Hero

Q: Albert Mehrabians research shows that your face tends to reveal as much as 55% of the emotion you are feeling.

Q: Verbal communication is more believable than nonverbal communication.

Q: Nonverbal cues that complement are those that take the place of a verbal message.

Q: Sharon pointed to the Student Union as she was explaining to Tim where it was. Sharon was pointing to regulate the conversation.

Q: When Allen entered the classroom, he saw that he had a few minutes to spare, so he set his bag down on his favorite seat and went to the foyer to get a soft drink. Allen was using his bag as a(n) _____. a. initializer b. affect display c. territorial marker d. status symbol

Q: Nonverbal behavior that communicates liking and engenders feelings of pleasure demonstrates _____. a. territorial marker b. immediacy c. emblems d. affect displays

Q: Nonverbal cues of _____ communicate feelings of interest and excitement. a. arousal b. affect displays c. dominators d. proxemics

Q: Which dimension of Mehrabians framework for interpreting nonverbal cues focuses on cues that indicate status, position, and importance? a. Immediacy b. Dominance c. Arousal d. Reverence

Q: Communicating your thoughts and emotions with your voice (aside from the words that you use) is referred to as _____. a. paralanguage b. gesturing c. kinesics d. affect displays

Q: While on a trip to the Mediterranean, Carl notes that men tend to stand very close to each otheractually touchingwhen talking to one another on the street. This closeness would tend to invade which of the following for Carl? a. Intimate space b. Personal space c. Social space d. Public space

Q: The 412 foot distance between ourselves and others is known as _____ space. a. intimate b. personal c. social d. public

Q: Leah moves closer to George and begins to converse with him from about two feet away. At this distance, in which of Georges spatial zones is Leah? a. Intimate b. Personal c. Social d. Public

Q: Janet discussed her performance review with her new supervisor, Mrs. Abrams. As they were talking, Janet sat in a chair about eight feet away from her supervisor, who was behind her desk. Which spatial zone was Janet using? a. Intimate space b. Personal space c. Social space d. Public space

Q: Since Eric is on a stage well away from his audience during his presentation, the space between him and the audience is _____. a. intimate b. personal to invitation c. social d. public

Q: _____ is the study of how close or far away from people and objects we position ourselves. a. Haptics b. Kinesics c. Vocalics d. Proxemics

Q: Benito enters a coffeehouse and places his book, his laptop and his coffee in an arrangement around the table where he plans to work on this paper for his intercultural communication class. These items are being used to serve as which of the following? a. Territorial markers b. Emblems c. Illustrators d. Repeaters

Q: _____ is another term for paralanguage. a. Haptics b. Vocalics c. Kinesics d. Illustrator

Q: As her student places his hand on her shoulder, Professor Wilson feels that the touch is inappropriate and violates her _____. a. readiness for friendship b. touch ethic c. territorial marker d. public space

Q: The study of touch is called _____. a. proxemics b. artifact c. haptics d. kinesics

Q: Our personal guidelines and standards for appropriate touch are called our _____. a. haptic guidelines b. back channel cues c. territory d. touch ethic

Q: It has been found that Americans, in particular, make all types of judgments about others based on that persons _____. a. smile b. wealth c. eyes d. religion

Q: While our bodies reveal how much emotion a person is feeling, their face tends to express _____. a. why they are emotional b. what emotions they are avoiding c. which kind of emotion they are feeling d. who caused them to feel emotional

Q: When Billie uses a couple of ums to signal that she has something to say in the conversations, she is using those sounds as _____. a. adaptors b. regulators c. dominators d. territorial markers

Q: Which of the following is NOT one of the six primary emotions of the human face identified by Ekman and Friesen? a. Grief b. Surprise c. Fear d. Disgust

Q: _____ communication tends to have a continuous flow. a. Verbal b. Nonverbal c. Parallel d. Linear

Q: During a recent conversation, Alexisobserved Patricia making anonverbal gesture that she could not interpret.Later that day, sheasked Roberta, who had been a part of the conversation, to help her to understand the gesture. Which strategy was Alexis using to get the information? a. The expectancy violation model b. Accenting c. Immediacy d. Perception-checking

Q: The statement, Nonverbal communication is nonlinguistic means that _____. a. nonverbal messages flow from one situation to the next, unlike verbal messages b. nonverbal messages vary widely across cultural groups c. nonverbal messages may be interpreted in a variety of ways d. nonverbal messages do not conform to the patterns of a language

Q: Kinesics is a general term for _____. a. human movement, gestures, and the use of space b. gestures, the use of space, and posture c. human movement, gestures, and posture d. gestures, posture, and adaptors

Q: Displays of culture such as clothing, jewelry, and makeup, are called _____. a. artifacts b. gestures c. illustrators d. vocalics

Q: Which of the following is an example of an artifact? a. Money b. Jewelry c. Education d. Friends

Q: Kinesics is demonstrated through a persons _____. a. use of space b. voice c. use of time d. body

Q: Akansha is having a bad day. She is walking around with her shoulders slumped and doesnt hold her head up. Which of the following is Akansha demonstrating? a. Kinesics b. Chronemics c. Proxemics d. Haptics

Q: In terms of nonverbal communication and culture, what warning do the authors of the text continue to repeat? a. Watch and learn. b. Dont assume. c. Think quickly. d. Listen and repeat.

Q: The librarian whispered to the students that only talking quietly was allowed. By whispering her message to emphasize her point, the librarian was using a nonverbal cue to ___ her message. a. repeat b. accent c. substitute d. regulate

Q: The expectancy violations theory was developed by which researcher(s)? a. Ekman ad Friesen b. Hall c. Mehrabain d. Burgoon

Q: Stephanie was surprised when Danielle asked a total stranger for directions. Stephanies mother had always told her never to talk to strangers and now Stephanie is wondering what else she doesnt know about Danielle. This scenario demonstrates the _____ theory. a. expectancy violations b. emotional expression c. perception checking d. subconscious

Q: Which of the following statements accurately describes the use of nonverbal communication in relationships? a. Nonverbal communication becomes less important the longer a couple is together. b. People are more likely to express dislike using verbal cues than nonverbal cues. c. Nonverbal cues often signal changes in the level of satisfaction with a relationship. d. As intimacy increases, the use of nonverbal cues decreases.

Q: Kevin wanted his grandmother to know how much he appreciated the money she gave him for his birthday. He gave her a big hug, and said with enthusiasm, Thanks Gram; I really can use this! Kevins voice and hug are examples of which function of nonverbal behavior? a. Repeat b. Complement c. Substitute d. Regulate

Q: With tears of sadness running down her face, Kelsey told her boyfriend he should go to the dinner without her because it was important for his business. This exemplifies which function of nonverbal behavior? a. Repeating b. Complementing c. Substituting d. Contradicting

Q: During her lecture, the professor told the class there would be four major points covered on the test. She counted these points on her fingers for the class to see as she discussed what would be covered. The professors actions are an example of _____. a. substituting b. complementing c. regulating d. repeating

Q: As Libby entered the library, her friend saw her and raised her finger perpendicular to her lips to indicate to Libby that she needed to remain quiet. What function was this behavior serving? a. Reinforcing b. Complementing c. Substituting d. Contradicting

Q: When Keri wanted Ben to stop talking, she averted her eyes and turned her back. The function of this behavior was to _____. a. display emotion b. regulate interaction c. adapt d. Illustrate

Q: The rules and standards that structure language are known as _____.

Q: A word, sound, gesture, or visual image that represents a thought, concept, object, or experience is called a _____.

Q: One person describes arriving early as 15 minutes before class and another describes early as 5 minutes before class. The discrepancy in the understanding of the word early is known as _____.

Q: The _____ meaning of a word is the level that conveys feelings, and is personal and subjective rather than literal.

Q: When the realtor tells Kim the countertops are granite, Kim runs her hand over the smooth, speckled surface. Kim knew the word granite because she could touch it and see it. This demonstrates the idea of a _____ word.

Q: Nonverbal communication may best be defined as _____. a. communication that is spoken b. communication other than written or spoken language c. communication with another person d. communication that does not involve silence

Q: According to Mehrabians research, the most significant source of emotional meaning in our communication is our _____. a. voice b. words c. face d. our posture

Q: According to Mehrabian, nonverbal communication conveys _____ of the emotional meaning of our messages. a. 55% b. 38% c. 93% d. 14%

Q: The reason we say that nonverbal communication is more believable than verbal communication is that _____. a. verbal communication is a conscious activity, much of our nonverbal is not b. nonverbal communication is mostly under our conscious control c. verbal communication is more ambiguous than nonverbal communication d. nonverbal communication is less obvious than verbal communication

Q: Which of the following did William Chaplin find to be an aspect of the most positive type of handshake? a. Partial (as in only part of the hands touching) b. Brief c. Weak d. Vigorous

Q: Give an explanation and an example of a neologism.

Q: Identify and discuss the five primary ways in which words have power.

Q: What is exclusive language, and why is it considered a problem?

Q: Define trigger words and discusshow they can be problematic.

Q: Discuss how empathy can help establish a supportive relationship.

Q: Discuss why it is better to solve problems than to control others.

Q: Explain the concept of gunny-sacking.

Q: The _____ Hypothesis suggests that our language and thought are so interrelated that how we think is based in and controlled by the language we speak.

Q: Heterosexist language assumes that homosexuality and bisexuality do not exist.

Q: Allness is the tendency to describe individuals in terms of their unique traits rather than their similarities to others in their groups.

Q: According to your book, using words such as fireman and postman to represent all people in those professions makes women seem invisible.

Q: Using masculine language to describe all people is known as generic language.

Q: Polarization is the tendency to describe something in terms of the middle ground.

Q: The ability to understand and feel what another person is feeling is the definition of sympathy.

Q: Briefly explain the importance of studying language.

Q: Explain the differences between concrete and abstract language.

Q: Bypassing rarely occurs between two people who are fluent in English.

Q: The denotative meaning of the word home can be found in the dictionary.

Q: When Jen hears the word comfortable, she thinks of her grandmothers house at Thanksgiving. Her thoughts demonstrate the connotative meaning of the word.

Q: Your book recommends minimizing the use of abstract words when you are trying to clarify a message.

Q: According to the textbook, meanings are context bound but not culture bound.

Q: Abstract meanings of words require people to use their senses.

Q: Abstract language is easier to understand than concrete language.

Q: The context for communication is NOT important in determining the meaning.

Q: Neologisms refer to new terms introduced into the language.

Q: Kendra works in a high-technology field and when talking to friends outside of work, she often throws in acronyms from her job that no one else understands. These acronyms are an example of _____. a. generic language b. signposting c. gunny-sacking d. bafflegab

Q: Pam and Terry were discussing their current relationship. Pam digressed from the current situation and began to talk about what Terry had done in the past to hurt her feelings. This behavior is referred to as _____. a. bafflegab b. bypassing c. allness d. gunny-sacking

Q: Code switching refers to shifting from first person to third person when communicating a message.