Q&A Hero

Q: In their model for improving listening, your book authors suggest Stop, Look, and Listen. The step, Stop refers to _____. a. stop talking b. stop being self-focused c. stop moving around d. stop processing

Q: The process of social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of others. a. listening b. orientation c. paraphrasing d. decentering

Q: The text suggests two strategies for focusing on nonverbal messages: (1) nonverbally communicate your interest in the other person and (2) attend to the ____. a. context b. noise c. meta-message d. emotions

Q: Which listening skill involves paying attention to nonverbal messages such as the persons posture and body movement? a. Stop b. Look c. Listen d. Respond

Q: Meta-communication is communication about _____. a. paraphrasing b. communication c. empathy d. triage

Q: When a person replies in a sarcastic tone, it modifies the meaning of the verbal message and is illustrating which of the following? a. Received apprehension b. Meta-communication c. Empathy d. Social decentering

Q: Linda listens to her friend intently as he gives her directions to his house so she can attend a surprise party for a friend. She writes down every detail of what he says. Once she arrives at his house, she no longer employs such detailed listening. She can sit back and enjoy the conversation. Linda was able to change her way of listening because she was able to do which of the following? a. Mentally summarize the message b. Identify her listening goal c. Link message details with the major idea of the message d. Practice by listening to difficult material

Q: Joshua called his uncle to get instructions for driving to the airport. It was important to him to know which highways to take, which terminal to go to, and where to park. Joshuas listening goal was to _____. a. enjoy b. learn c. evaluate d. empathize

Q: Our ability to process information is at _____ words per minute while the rate at which information is spoken is 125 words per minute. a. 200-400 b. 600-800 c. 40-90 d. 10-30

Q: The fear of misunderstanding or misrepresenting messages spoken by other people is part of _____. a. communication triage b. emotional noise c. receiver apprehension d. social decentering

Q: Rather than listen to what her mother was saying, Carson was more interested in thinking about the new video game his friend had told him about at school. This is an example of which of the following barriers to listening? a. Self-focus b. Emotional noise c. Criticism d. Processing rate

Q: Which of the following is a useful strategy for combating self-focus? a. Attend only to messages that you will find interesting. b. Focus on your agenda in the listening situation. c. Concentrate and stay focused on the message. d. Listen intently without giving feedback.

Q: On his way to class, Isaac overheard his professor in the hallway discussing those radical Bible thumpers with a fellow professor. Isaac felt a personal sting and just couldnt get the sound of that phrase out of his mind. Later, while in the professors class, he found that he was taking poor notes and really didnt understand the lecture for that day. Which of the following best describes the cause of Isaacs failure to listen in class? a. Self-focus b. Emotional noise c. Information overload d. Environmental noise

Q: Which of the following is a recommended strategy for dealing with emotional noise? a. Focus primarily on the speakers emotions. b. Avoid expressing your emotions. c. Use self-talk to manage your emotions. d. Immediately respond to the listener with your own emotional response.

Q: Information processing rate can be a barrier to listening because a. people are normally capable of processing information faster than most speakers speak. b. people are hardly ever capable of processing information as fast as most speakers speak. c. there is such a wide variety of processing abilities among people that no matter how fast or slow you speak, it will not be appropriate. d. recent research shows that there is little connection between speaker rate and listening effectiveness.

Q: Which of the following is NOT one of the listening barriers associated with information-processing? a. Positive silence b. Processing rate c. Information overload d. Receiver apprehension

Q: What is a recommendation found in the text for dealing with information overload? a. Determine what information is urgent or not and attend to what is most urgent. b. Become actively involved by asking questions. c. Focus on the speakers visual aids, usually vital information is summarized in the visual aids. d. Write down everything the speaker is saying, so you can review it later.

Q: Even though the room was very noisy, Collette focused on what the teacher was saying. Which stage of listening is Collette demonstrating? a. Selecting b. Attending c. Understanding d. Responding

Q: The stage of listening in which we maintain a sustained focus on a particular sound or message is _____. a. selecting b. recalling c. decoding d. attending

Q: As Juan sat in his biology lab, the lab instructor was droning on about the techniques of vivisection. Rather than listen to the instructor, Juan kept thinking about the concert he was going to on the weekend. Which of the following stages of listening is Juan having the most trouble with? a. Selecting b. Attending c. Remembering d. Responding

Q: Karl felt lost in his astrophysics class. Although he wrote down everything his instructor said, the terminology was totally new to him. None of the concepts related to anything he had ever experienced before. In addition, much of the instruction was based on equations and symbols that he didnt recognize. Which listening stage is Karl having trouble with? a. Selecting b. Attending c. Understanding d. Responding

Q: Which stage of listening involves making sense out of what you hear by relating it to your past experiences and knowledge? a. Selecting b. Attending c. Understanding d. Responding

Q: Brian told Pete that he could not recall the date of the upcoming exam. Brian is not using the last part of the listening process, which is called _____. a. remembering b. selecting c. attending d. understanding

Q: Timothy was watching a news program on the television when Emily entered the room and announced that dinner was ready. Timothy continued to watch the program, saying nothing to Emily. In this case, Timothy failed to_____. a. respond b. recall c. understand d. attend

Q: Keri really enjoys talking with people, learning how they feel about a topic, and sharing personal information. How would you describe Keris listening style? a. Critical listening b. Task-oriented c. Relational listening d. Analytical listening

Q: Don was working on his new job. When asking his boss for information, he noticed his bosss answers tended to ramble on and this made Don second guess what his boss was saying. This frustrated Don when all he wanted was information. Dons listening style would be described as _____. a. Critical listening b. Task-oriented c. Relational listening d. Analytical listening

Q: Listening involves the processes of: a. being aware, rejecting, decoding, remembering, reacting. b. selecting, attending, understanding, remembering, responding. c. selecting, acknowledging, comprehending. d. attending, sorting, interpreting, filtering, rehearsing.

Q: Which of the following most accurately depicts the relationship between hearing and listening? a. Hearing and listening are the same thing. b. Listening is a physiological process; hearing is a conceptual activity. c. Hearing is a physiological process; listening is the process to make sense of what we hear. d. Listening and hearing are both passive activities.

Q: Describe the multiple functions of nonverbal messages.

Q: Discuss how haptics can be affected by culture.

Q: Ekman and Friesen suggest that there are six primary emotions that are universally exhibited by the face. Name these six emotions.

Q: What do each of the four zones of personal space identified by Hall communicate about interpersonal relationships?

Q: How might your professor use immediacy cues to improve the perception students have of him or her?

Q: Americans spend approximately 90% of their day communicating, and of that 90% what percent of the time do they spend listening? a. 15% b. 25% c. 45% d. 55%

Q: Hearing is a ____ process. a. sociophysical b. psychological c. psychosocial d. physiological

Q: _____ or vocalics are the pitch, rate, and volume of ones speech and the use of silence, which are all part of the nonverbal behavior.

Q: Proxemics is the study of _____.

Q: The zone that Hall defined as public space begins at _____ feet.

Q: _____ are the things and actions that show that you have claimed occupancy or ownership of a space.

Q: The dimension of Mehrabians framework of nonverbal communication that communicates the balance of power in a relationship is _____.

Q: List and discuss the four reasons for studying nonverbal communication.

Q: Marcela started working for a new company. At her previous workplace, people were formal and distant in their communication. Therefore, Marcela was surprised to find that her new boss, whom Marcela thought to be a competent individual, often pulled up a chair close to her desk when she was explaining company procedures. Although this violated Marcelas idea of how people communicate in the workplace, it did not seem to bother her and in fact she began to use a closer distance when communicating with her boss. Explain what Marcela experienced using Burgoons expectancy violations model.

Q: We say that nonverbal communication is _____, because our actions may have more than one interpretation, and because the exact meaning of a nonverbal message may only be known by the person displaying it.

Q: Burgoons model that suggests we develop rules or expectations for appropriate nonverbal behavior, whether we know it or not, and react when those expectations are broken is called the _____ theory.

Q: Making the ok sign with the thumb and first finger is interpreted one way in the United States and a very different way in other countries. This demonstrates how nonverbal communicated is _____-bound.

Q: The skill of asking others if your interpretation of an event is accurate is an example of _____.

Q: _____ is a general term for human movements, gestures, and posture.

Q: What is involved in the study of haptics?

Q: Explain the concept of touch ethic.

Q: Explain two ways the physical environment is important to the study of nonverbal behavior.

Q: Differentiate between intimate and personal space.

Q: Explain how humans convey territoriality and their use of territorial markers.

Q: Explain and give examples of the three dimensions that Mehrabian found we use to accurately interpret nonverbal behaviors.

Q: Saying ah....um is a way to _____ a conversation.

Q: Explain why nonverbal messages are more believable than verbal.

Q: Describe at least three of the six functions of nonverbal messages.

Q: Explain the expectancy violations theory.

Q: Explain what your book means by the nonlinguistic nature of nonverbal communication.

Q: According to Mehrabian, dominance cues indicate status, position, and importance.

Q: Mutual eye contact, smiling, and leaning forward are all examples of immediacy behaviors.

Q: Mehrabians model of nonverbal behavior includes the areas of immediacy, attraction, and inclusion.

Q: Your book explains four reasons why studying nonverbal communication is important. What are they?

Q: Kinesics is a general term for human movements and gestures but not posture.

Q: Talias shirt says recycle it on the back and reminds everyone of her stance on the environment. Her shirt is an example of an artifact.

Q: Kinesics includes the effect of time on the body.

Q: The study by Lamberg and Muratori showed that texting while walking does not affect how straight a person walks.

Q: Positive silence occurs when you dont have anything nice to say.

Q: Our nonverbal behavior is altered by the physical environments in which we find ourselves.

Q: The study of how people use space and objects to communicate ownership is called kinesics.

Q: Territorial markers are sometimes used to show where our own space ends and anothers begins.

Q: Nonverbal communication is continuous.

Q: Appearance is one of the seven nonverbal communication codes.

Q: Ekman and Friesen are sometimes referred to as the great classifiers of listening behavior.

Q: A tattoo would be an example of an artifact.

Q: Using ones voice to add intensity to a particular word is an example of using a nonverbal accent cue.

Q: Unlike verbal communication, nonverbal communication is not governed by rules.

Q: Perception checking is a tool that can help us interpret other peoples behavior more correctly.

Q: Nonverbal behaviors usually are discrete, with a definite beginning and end.

Q: When Allen entered the classroom, he saw that he had a few minutes to spare, so he set his bag down on his favorite seat and went to the foyer to get a soft drink. Allen was using his bag as a(n) _____. a. initializer b. affect display c. territorial marker d. status symbol

Q: Nonverbal behavior that communicates liking and engenders feelings of pleasure demonstrates _____. a. territorial marker b. immediacy c. emblems d. affect displays