Communication

Q: Your sister, Monica, is telling you about her three roommates. It seems none of them will follow the schedule they agreed on for cleaning the kitchen and the bathrooms. Monica has just about had enoughshe returned from a weekend away only to find the living room full of empty pizza boxes and beer cans. I just dont think I can live like this anymore. I cant afford to find another place, but Im so upset I cant focus on the research paper thats due next week, she complains. Using the skills of empathetic listening, discuss the four techniques and give an example of each that would be an appropriate response to Monica. In addition, explain the expected consequences from using this type of listening with your sister.

Q: In a low-context culture, language and the meaning of words is not as important as subtle contextual cues such as facial expressions and voice.

Q: A collectivistic culture recognizes the importance of the individual.

Q: Cultures that tend to have equal distribution of authority and control have a decentralized approach to power.

Q: A masculine-based culture is typically less assertive than a feminine-based culture.

Q: Feminine cultures value such things as being sensitive toward each other and enhancing the overall quality of life.

Q: Stereotyping is the judgment of others based on the assumption that we already know all we need to know.

Q: Stereotyping helps us to consider the uniqueness of others.

Q: A meta-message is defined as the message about the _____.

Q: When you check the accuracy of your understanding of your partners message by offering a summary in your own words, you are _____.

Q: Use the five steps of the listening process to describe how you listen to a lecture.

Q: Explain and give an example of each of the three self-barriers to listening.

Q: Briefly explain emotional noise.

Q: Identify and explain the three steps of the process for improving your listening.

Q: Briefly explain meta-messages and provide an example of one.

Q: How does a meta-message (or meta-communication) help us to understand?

Q: Your book discusses a simple listening model with three steps. The first,_____, means to focus on others rather than yourself. The second,_____, means to pay attention to the nonverbal messages of the other person. The third,_____, means to understand both the details and the major ideas of the speaker.

Q: Social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of another.

Q: The first of the five activities of listening is_____,in which we focus on one sound as we sort through various sounds competing for our attention.

Q: In the listening process, after a listener selects a sound, he or she will_____ to it.

Q: The third of the five activities of listening is_____,in which we interpret information by relating it to our past experiences.

Q: In the _____ aspect of the listening process, the listener recalls information.

Q: The last of the five activities of listening is_____,in which we give verbal or nonverbal feedback to the speaker.

Q: _____ listeners prefer to focus on emotions and feelings.

Q: Questioning the assumptions underlying a message describes_____.

Q: Ben is afraid that he will misunderstand what others say to him. He experiences_____.

Q: Discuss how the barrier of time can impact effective listening.

Q: Briefly discuss social decentering.

Q: What are the four categories of listening goals? Give an example of each.

Q: Summarize three differences between the masculine andfeminine listening styles discussed in your book.

Q: Describe three strategies to improve the effectiveness and appropriateness of your responses.

Q: What is the purpose of responding by paraphrasing?

Q: Discussthe three antidotes for self-focus suggested in your book.

Q: Discuss some strategies for dealing with emotional noise.

Q: Briefly explain the concept of anticipatory communication.

Q: When we listen actively, we not only focus on what is being said, we maintain a good deal of direct eye contact.

Q: According to the textbook, it is up to the speaker to tell the listener what his or her listening goals should be.

Q: One of the four primary listening goals is to listen to enjoy.

Q: Listening skills can be improved by linking the message details with the major idea of the message.

Q: Asking appropriate questions is one of the methods given for listening with empathy.

Q: Paraphrasing means repeating back to the other person exactly what they said word for word.

Q: Briefly describe some differences between listening and hearing.

Q: List and briefly define the five activities of listening as discussed in your book.

Q: Receiver apprehension is being fearful of the misinterpretations that your listener will make when they decode your message.

Q: Multitasking can be a barrier to effective listening.

Q: Observing nonverbal behaviors is an important part of listening.

Q: You should put your own thoughts aside during the preinteraction phase of listening.

Q: Listening to evaluate includes assessing the validity and reliability of the information one hears.

Q: Analytical listeners like to hear the facts before reaching a conclusion.

Q: Second guessing is typically associated with relational listeners.

Q: Studies show that most people have the capacity toprocess informationfour to ten times faster than the rate at which most people speak.

Q: Communication triage is the process of determining what information we are receiving is urgent and what information is not urgent.

Q: Restating in your own words what you think the other person is saying is called_____. a. communication triage b. receiver apprehension c. a meta-message d. paraphrasing

Q: You provide _____ support to someone when you listen with sensitivity and empathy and then follow up with messages of comfort or confirmation. This lets a person know that he or she is valued. a. paralingual b. nonverbal c. physiological d. social

Q: People spend more time speaking than listening.

Q: Listening is the physiological process of decoding sounds.

Q: The selecting activity in the listening process is a matter of sorting through all the sounds that reach your ears.

Q: Attending to a message means to focus briefly on a part of a particular message.

Q: Attending occurs when we relate what we hear or see to our knowledge.

Q: When we assign meaning to a message, we are in a stage of the listening process called understanding.

Q: In the listening process, remembering and understanding are essentially the same process.

Q: Responding to messages is considered to be part of the listening process.

Q: Roberto comes running into the house visibly agitated. Between Robertos sobs, his dad picks out bike, sledgehammer, Miguel, and hate. After some coaxing, Roberto tells his dad that Miguel was kicked out of the game because he wasnt playing fair and later came back with a sledgehammer and hit his bike. His dad says, You must have really been mad when he broke the rules and a little bit afraid when he hit your bike with the sledgehammer. Roberto replies, Uh-huh. Which skill for responding with empathy is Robertos father using? a. Ask questions about the situation b. Reflect content and feelings by paraphrasing c. Select content that is important d. Evaluate the emotions of the message

Q: David sees Joe and says, Hey, Joe. I just dont know what to do. Ive got a term paper in Johnsons class, a group project in marketing, my boss wants me to work overtime this week, and now Mary is after me to go visit her parents over the weekend. Which of the following would be an appropriate paraphrase of content to Davids statement? a. Well, obviously, youve got to decide on your priorities. b. So, what are you going to do? c. Mary wants you to meet her parents? d. You sound like you have a lot of demands on your time, Dave.

Q: One of the listening goals is to listen with empathy. The word empathy comes from a Greek word for _____. a. agreement b. dislike c. quiet d. passion

Q: A masculine listening style includes which of the following? a. More likely to listen to new information to solve a problem b. More likely to listen to new information to gain new understanding and new insights c. Tends to use information to develop relationships with listening partners d. Tends to identify individual facts and other isolated pieces of information

Q: Which type of communication occurs during the listening process when the listener guesses the speakers needs and accommodates them so that the speaker does not have to say what he or she wants? a. Meta b. Anticipatory c. Written d. Verbal

Q: As Karen sat in the classroom, she could barely hear the professor over the hum of the huge ceiling fans. Which barrier to listening does this describe? a. Self-focus b. Feedback c. Channel d. Noise

Q: Which of the following statements is true of active listeners? a. They are engaged in listening with their minds and their hearts. b. They are constantly thinking of an appropriate response. c. They do most of the talking. d. They offer nonverbal feedback.

Q: When asked what she thought of the speaker, Trina said, He was fine. I liked the speech. What suggestions for improving her responding skills should Trina try next time? a. Be descriptive b. Be brief c. Be kind d. Be ready

Q: Your roommate has just returned from giving her speech. She is visibly upset and begins to criticize the instructor as an incompetent old fuddy-duddy. You sit patiently while she continues her tirade against the instructors criticism of her performance. When she is done, you say, It must be really frustrating to have something you worked so hard on evaluated so harshly. This response indicates you are listening for what purpose? a. Enjoyment b. Learning c. Evaluation d. Empathy

Q: Karen expresses to her husband that she is frustrated by his lack of help with household chores. However, he does not seem to be listening because he has just returned home from work and is exhausted. This is an example of what type of barrier? a. Selection barrier b. Information-processing barrier c. Context barrier d. Attention barrier

Q: In their model for improving listening, your book authors suggest Stop, Look, and Listen. The step, Stop refers to _____. a. stop talking b. stop being self-focused c. stop moving around d. stop processing

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