Communication

Q: Emma and Aaron argued about money a few weeks ago and then they began arguing about Aaron drinking too much on weekdays. This is an example of a serial argument.

Q: Simple conflict occurs when conflict gets personal, such that people attack each others self-esteem.

Q: A basic lack of understanding can lead to pseudoconflict.

Q: One of the six hallmarks of constructive conflict identified by Wilmot and Hocker is that people change.

Q: An assertive message takes your listeners feelings and rights into account as well as your own.

Q: According to your book, aggressive messages frequently accomplish what the speaker intended.

Q: People who exhibit a nonconfrontational style in responding to conflict during problem-solving discussions are perceived to be incompetent.

Q: The importance of the post-interaction stage is in the lasting impact the relationship has on ones self.

Q: Grave dressing describes the story we offer to others as to why a relationship ended.

Q: Friendships are extremely important in old age.

Q: The common family today is composed of two parents with the father as the breadwinner and the mother as the stay-at-home homemaker.

Q: According to Virginia Satir, one of the characteristics of a healthy family is that the familys links to society are open.

Q: When partners define their lives less as a couple and more as individuals, they are in the stagnation stage of relational de-escalation.

Q: The individualization stage is a part of relational escalation.

Q: Rather than get mad at her roommate for spending too much time in the bathroom, Anita decided to come up with some ideas she could talk with her about, so each of them could get into the bathroom when they needed to. Anitas conflict management style would be described as _____. a. nonconfrontational b. parallel c. cooperative d. confrontational

Q: Kevin had a problem with his roommates late night habit of watching TV when Kevin was trying to sleep. In discussing the problem, Kevin told his roommate that he could either stop watching TV late at night or he could move out. How would you describe Justins conflict management style? a. Nonconfrontational b. Confrontational c. Passive d. Cooperative

Q: Karl wants to make sure he knows exactly why Rob is upset with him. During their discussion, Kevin gave his full attention to Rob and then he responded after he heard everything Rob had to say. What aspect of managing information is Karl demonstrating? a. Use effective listening skills b. Use self-talk c. Identify everyones goals d. Define the problem

Q: In order to manage your emotions in a conflict situation, it would be helpful to do which of the following? a. Immediately confront the other person so the anger doesnt fester. b. Dont prepare what you will say so your message will be genuine. c. Use self-talk to calm your emotions. d. Stand over the other person to communicate that youre in control.

Q: Which of the following is an appropriate example of owning your feelings by using an I message? a. You make me so angry when you assume I dont understand anything! b. I feel unappreciated when you do not respond to my questions. c. Youre a jerk! Everyone says so. d. This discussion is giving me a headache!

Q: Olga is discussing her work schedule with her supervisor. She is not happy with her assignment and tells her supervisor, You assign the best training dates to the people in your work group. Based on Olgas comment, what doesyour bookrecommend so she could be more effective at managing this conflict? a. Check her understanding of the supervisors message b. Own her statements by using descriptive language c. Use self-talk d. Discuss the pros and cons of the solution.

Q: The first step a person should take when managing the problem is to _____. a. discuss the pros and cons of each possible solution b. identify where goals overlap c. define the problem before trying to solve it d. clearly describe the conflict-producing events

Q: Lara has just started a new job and is feeling somewhat anxious. She can reduce her uncertainty by which passive method? a. Perception checking with her colleagues b. Observing her surroundings and how people interact on the job c. Asking her coworkers for information d. Asking her supervisor for information

Q: When neither person feels like the issue has been addressed but merely postponed, it demonstrates the _____ conflict style. a. nonconfrontational b. confrontational c. cooperative d. constructive

Q: Which style of managing conflict is associated with a lose-lose mindset? a. Cooperative b. Nonconfrontational c. Relational d. Confrontational

Q: People who use blame as a strategy for winning a conflict are using which conflict style? a. Nonconfrontational b. Constructive c. Cooperative d. Confrontational

Q: Argumentative episodes focused on a given issue that occur at least twice are called _____. a. serial arguments b. irresolvable conflict c. pseudoconflict d. ego conflict

Q: The ability to influence another in the direction we desire is _____. a. interpersonal conflict b. emotional expression c. self-disclosure d. interpersonal power

Q: Haylie felt she would never be able to resolve her issue with Michael but rather than attempting to resolve the problem, she agreed to just get along with him since he would be joining Haylie and a few of her friends at the anniversary dinner. This demonstrates _____ conflict. a. ego b. intractable c. simple d. serial

Q: Renata knows it is important to remember that everyone has feelings and rights and they should always be taken into account. Renata uses _____ communication. a. assertive b. retracted c. aggressive d. unilateral

Q: Karla and David are having a conflict over who should wash the dishes. Karla says to David, Youre just like your brother. Youre lazy and dont care about anyone except for yourself. Your entire family is worthless! This is an example of which of the following? a. Assertive communication b. Aggressive communication c. Passive communication d. Argumentative communication

Q: When a relationship forms between dating partners after their romance terminates, it is called which of the following? a. Stagnation stage b. Initiation stage c. Postdissolution relationship d. Post-interaction stage

Q: The dialectical perspective is a way to help us understand the ____ people face in relationships. a. commonalities b. tensions c. indecisiveness d. desires

Q: Which dialectic focuses on revealing information and maintaining privacy? a. Autonomy vs. connection b. Predictability vs. novelty c. Openness vs. closedness d. Awareness vs. avoidance

Q: A lack of _____ is said to be the primary characteristic of destructive conflict. a. verbal communication skills b. similar values c. flexibility d. money

Q: Which of the following is one of Wilmot and Hockers hallmarks of a constructive conflict? a. Hold your position on an issue firmly. b. Try to protect yourself against conflict. c. Be willing to lose if it means making the other person happy. d. Focus on the relationship rather than the individual.

Q: What type of conflict stems from differences in ideas, definitions, perceptions, or goals? a. Nonconfrontational conflict b. Simple conflict c. Serial argument d. Pseudoconflict

Q: This type of conflict occurs when conflict gets personal such that people attack each others self-esteem. a. Ego conflict b. Pseudoconflict c. Simple conflict d. Serial conflict

Q: Jenna felt bad that she hadnt shown up for the meeting, but she thought Harris had said it was next week and now Harris has taken her off the project. Which category of conflict does this demonstrate? a. Nonconfrontational conflict b. Irresolvable conflict c. Serial conflict d. Pseudoconflict

Q: A couple experiences significantly less interaction and begins to no longer depend as much on one another for support. They also begin to question whether their relationship has a future. This illustrates which stage in relational de-escalation? a. Individualization stage b. De-intensification stage c. Separation stage d. Turmoil stage

Q: A perspective that revolves around how relational partners manage tensions is called _____. a. Intensification. b. relational de-escalation. c. relational de-intensification. d. relational dialectics.

Q: The tension between personal freedom and shared activities is the _____ dialectic. a. autonomy vs. connection b. predictability vs. novelty c. openness vs. closedness d. none of these

Q: The relationship stage in which you begin to spend more time together, begin depending upon each other for self-confirmation, and increase the variety of activities you participate in together is the _____ stage. a. initiation b. intensification c. exploration d. intimacy

Q: Leslie and Pat have reached a stage in their relationship in which they understand one another to the point that they can almost finish one anothers sentences, openly discuss any issue, and are recognized among friends and family members as a committed couple. This would be an example of what stage in relational escalation? a. Exploration b. Intensification c. Initiation d. Intimacy

Q: When partners begin to find fault with each other, they are in the _____ stage of the de-escalation process. a. turmoil b. intensification c. individualization d. stagnation

Q: Jos cringed as he thought about going home after work. Lately, he and Cassandra spend every minute together fighting. He used to think the way she played with her food was cute; now he finds it annoying. What stage of relational de-escalation are Jose and Cassandra facing? a. Individualization stage b. Stagnation stage c. Turmoil stage d. Separation stage

Q: While they used to have weekly date nights and make time to be together, lately Sam and Ella take each other for granted and just seem to go through the motions. What stage of relational de-escalation does this example illustrate? a. Turmoil stage b. Stagnation stage c. Individualization stage d. De-intensification stage

Q: Test Bank Chapter 8: Enhancing Relationships

Q: According to your book, at which stage in life do relationships with our peers become the most important social influence in our lives? a. Childhood b. Adolescence c. Adulthood d. Senior adults

Q: Research has found that most adults tend to have on average _____ best friends. a. 10 to 20 b. 4 to 6 c. 1 to 2 d. 3 to 4

Q: Aristotle is attributed with providing one of the best definitions of a friend when he said it is a _____ that resides in two bodies. a. soul b. heart c. mind d. belief

Q: According to Satir, which of the following is an element of a healthy family? a. They keep feelings of anger to themselves. b. They treat people differently according to their age. c. They are careful not to violate one anothers personal space. d. They establish flexible rules that can be changed.

Q: The most common profile of the American family in the21st century is the _____ family. a. extended b. single-parent c. step d. traditional

Q: Samir notices Anna in his public speaking class and asks a mutual friend about her. This example would characterize which stage in relational escalation? a. Pre-interaction awareness stage b. Intimacy stage c. Initiation stage d. Exploration stage

Q: Dan and Donna begin self-disclosing information about their dreams for the future, values, and religious beliefs, but they still spend a limited amount of time with one another. They are moving into which stage of relational escalation? a. Initiation b. Exploration c. Intensification d. Interaction awareness

Q: Kaylee and Raoul are getting to know each other by asking questions, Where did you go to college? Where do you work? In which stage of relational escalation are they most likely to be? a. Individualization b. Intensification c. Exploration d. Initiation

Q: Explain the properties of self-disclosure.

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