Q&A Hero

Q: The opposite of coercive power is which of the following? a. Reward power b. Legitimate power c. Status power d. Expert power

Q: Which of the following is a characteristic of a group with low cohesiveness? a. They stress individual accomplishment more than group accomplishment. b. Everyone in the group is encouraged to participate. c. They maintain and establish group traditions. d. They set goals and establish guidelines.

Q: Gretchen decides to join a study group. She attends the group for the first time and arrives about 10 minutes early for the meeting. She is surprised to see that no other group members have arrived. In fact, no one showed up until ten minutes past the posted start time. Gretchen realizes that arriving late is deemed appropriate behavior by the group. This would be an example of a group _____. a. norm b. role c. status d. power

Q: Which of the following describes the concern of a bona fide perspective of groups? a. Why only the boundaries of groups move. b. Why only the contexts of groups change. c. How people can only be effective in one group at a time. d. How groups actually operate in real-world situations.

Q: Sarah observes that she usually keeps her theater group happy and that her friend Maureen offers the group encouragement. The patterns of communication observed by Sarah would be described as _____ roles. a. task b. social c. individual d. flexible

Q: Mikala often takes the minutes of the meetings; Gary often asks others to contribute new ideas; Keri offers pros and cons about the suggested solutions. All of these would be examples of _____ roles. a. individual b. procedural c. social d. task

Q: Clara thinks Carlos idea for organizational outreach is impractical and cannot be implemented effectively. The discussion becomes heated and things seem to be getting out of control, so Chad suggests that the group take a break to rethink the issue. Chad is fulfilling which type of group role? a. Individual role b. Task role c. Social role d. Procedural role

Q: A campus organization planning group is brainstorming possible themes for their homecoming float. The ideas are flowing freely, when Katie enters the group late. Without regard for the groups brainstorming session, she begins discussing her recent breakup with her boyfriend. Katie is playing which type of group role? a. Individual role b. Task role c. Social role d. Procedural role

Q: When working in a group, Alicia tends to manage conflicts between other group members, and she mediates disputes among group members. Alicia is filling the role of _____. a. coordinator b. orienter c. initiator d. harmonizer

Q: Zorita is an excellent group member. At meetings, she always shares her research with other group members. Which task-oriented role does Zorita play, from this description? a. The initiator role b. The information-seeker role c. The information-giver role d. The opinion-giver role

Q: Which of the following is an individual role found in some groups? a. Gatekeeper b. Harmonizer c. Recorder d. Aggressor

Q: Team _____ provide(s) a way to talk about the behaviors that are expected of group members. For example, at the first day of cheerleading practice, the coach told the girls they were expected to be on time to every practice, to rehearse the routines at home, and to have fun. a. ground rules b. deviates c. status d. process conflict

Q: Which of the following is a characteristic of a primary group? a. It exists to fulfill an agenda or goal. b. Members have specifically assigned duties. c. It is designed to solve a clearly defined problem. d. It meets basic human needs.

Q: Natalie and her friends enjoy trying new foods, so they get together once a month to eat at a new restaurant. This group is an example of a _____ group. a. study b. social c. focus d. therapy

Q: Jubair, Jeremiah, Cindy, Sean, and Russ meet once a week to prepare for their communication class. This is an example of a _____ group. a. primary b. study c. therapy d. focus

Q: Which of the following is an example of a primary group? a. a focus group b. a study group c. a social group d. a therapy group

Q: Carlos has been asked to participate in a study on the quality of food in the dorm cafeteria. He will be in the study with 20 other students and they will all be able to offer their opinions on the food. This is an example of a _____ group. a. primary b. study c. problem-solving d. focus

Q: The admissions office on campus was concerned about the high percentage of freshmen who were opting to move out of the residence halls at the end of the fall semester. They decided to bring together random groups of students, and have each group discuss the residence halls. In what type of groups are the students participating? a. Study groups b. Problem-solving groups c. Therapy groups d. Focus groups

Q: Which of the following lists contains elements of the definition of a small group given in your book? a. Shares a common purpose, consists of 2 to 15 people, interacts face-to-face b. Members exert influence on others in the group, consists of 4 to 8 people with a formal leader c. Shares a common purpose, consists of 3 to 15 people, members feel a sense of belonging, and they exert influence on each other d. Has a formal leader, consists of 3 to 15 people, members feel a sense of belonging

Q: Which of the following describes the difference between a team and a group? a. Teams are structured deliberately to achieve a goal; not every group is highly organized. b. Teams usually are created by an outside organization; groups are not. c. Teams have a designated leader; groups do not. d. Teams are only found in sports; while groups are found only in business.

Q: The fourth phase of group interaction, in which group members express positive feelings toward one another and toward the group is the _____ phase.

Q: Discuss leadership roles.

Q: What does the text suggest as a way to balance group roles?

Q: What are norms? What purpose do they serve for group members? How can you recognize norms when you enter a group?

Q: Explain the difference between status and power. Give an example to illustrate.

Q: Your book discusses five bases of power. Name and explain each of the five, and give examples of how a supervisor in a professional setting might make use of each type of power.

Q: Explain the differences between task conflict, process conflict, and relational conflict.

Q: Describe Fishers model of group interaction phases. List each of the stages, and discuss what types of behaviors are common in each. Illustrate with specific examples taken from one of your group experiences.

Q: Test Bank Chapter 9: Understanding Group and Team Performance

Q: _____ refers to an individuals importance and prestige.

Q: When people receive messages from one person at a time, they are utilizing the _____ communication interaction pattern.

Q: As developed by Aubrey Fisher, the first stage of group and team development is called _____.

Q: As group members become more comfortable about expressing their opinions, they may begin to experience disagreements over leadership or task issues. This conflict is called _____.

Q: Shelly and Jared are not liked by their work group because these two always act superior and dont give others in the group credit for their work. This demonstrates a form of _____ conflict.

Q: Joannas mother has decided that Joanna may drive the family car only after she has cleaned the upstairs part of the house. Joannas mother is using _____ power.

Q: The degree of attraction that members of a group feel toward one another and the group is _____.

Q: What are individual roles?

Q: Explain the difference between a rule and a norm.

Q: Explain the difference between monochronic and polychronic time perspectives.

Q: Briefly describe primary and secondary tension.

Q: Briefly explain two assumptions about groups that would be different between individualistic cultures and collectivistic cultures.

Q: _____ is a type of group that exists to resolve an issue or overcome an unsatisfactory situation.

Q: Examples of _____ roles are giving and seeking information in order to help a group move toward its goal.

Q: A harmonizer, compromiser, and gatekeeper are all examples of _____ roles.

Q: If Carlos has power because people like him, he has _____ power.

Q: The phase in which a group is aware it is making progress is the reinforcement phase.

Q: What are the characteristics of a small group?

Q: What is the primary difference between a team and a group?

Q: What are task roles?

Q: Explain the need for ground rules.

Q: The phase in which the group begins to solidify a common point of view is the emergence phase.

Q: One example of secondary tension is when conflict occurs as a result of a struggle for leadership.

Q: Process conflict refers to disagreements about who does what.

Q: Tiffany looks up to her older sister and often asks her advice on personal matters. This is an example of referent power.

Q: An attorney is an example of an individual who possesses expert power.

Q: Punishment is usually associated with legitimate power.

Q: Members have a strong degree of loyalty to one another in a highly cohesive group.

Q: The communication network that features a central individual who receives and sends most messages is the all-channel network.

Q: The chain pattern of group interaction is when a person receives most of their communication from a central person.

Q: Rules indicate what behavior is expected or preferred.

Q: Noticing when someone breaks a norm can help you spot a norm.

Q: People who approach time from a monochronic perspective are more likely to do many things at a time and dont worry about deadlines or schedules.

Q: A group member with high status generally talks more than a low status member.

Q: According to your book, status and power are essentially the same thing.

Q: While Kelly knows she cant let everyone go at three oclock, her boss can because he is an officer at the company. Her bosss ability to influence behavior is an example of power.

Q: A teacher or a supervisor is an example of a person who has legitimate power.

Q: Individual roles are evident when someone focuses on the group rather than himself or herself.

Q: Explain each of the five stages of relational de-escalation. Give specific examples to illustrate each of the stages using Belinda and Matt who have been married for five years, but their relationship has begun to crumble.

Q: Briefly explain the function of grave dressing.

Q: Explain the openness versus closedness dialectic.

Q: What is meant by a cooperative style of conflict management? Explain the four techniques discussed in your book as for using a cooperative style.

Q: Explain how you might use the conflict management skills of managing emotions, information, goals, and problems in the following situation: You and your roommate agreed on a schedule and responsibilities for chores. At first, all went well. Then gradually, week after week, one excuse after another, your roommate began to fail to follow through. At first it was no big deal; a dish here, a sock there. But now your roommate has left dishes in the sink for three days and hasnt taken out the trash in a week. The bathroom is a mess, the shower especially. The last straw was the large blueberry stain in the middle of the living room floor. You cant take it anymore; you are furious. Youve let it slide long enough and decide to let her know how you feel.

Q: Study groups exist to help group members learn new information and ideas.

Q: A focus group is a group that meets to resolve an issue or overcome an unsatisfactory situation.

Q: Roles are standards that determine what are appropriate and inappropriate behaviors in a group.

Q: The role you assume in a group may depend on who else is in the group.

Q: The dialectic that focuses on stability and change is called predictability versus _____.

Q: Heather often insults others and uses profanity in order to get what she wants. She uses _____ communication.

Q: A conflict management style that involves backing off, avoiding conflict, or giving in to the other person is called a(n) _____ style.

Q: During a recent conflict between Bill and Bob, Bill tried to blame Bert, using Bert as a scapegoat so that Bill could avoid taking responsibility for the conflict. Bill was using a _____ style.