Q&A Hero

Q: Discuss three of the five assumptions about intercultural communication and provide examples.

Q: Define ethnocentrism and how it affects intercultural communication.

Q: Explain a situation in which one of the five approaches to determining ethical behaviors could be used. Explain the behavior and the approach and why you selected it for this particular behavior.

Q: Which of the following types of cultures emphasize individual goals over group goals? a. individualistic b. large power distance c. small power distance d. high-context

Q: Symbols are naturally connected to their referents.

Q: Cultures can be defined in terms of the number of people in the population.

Q: Intercultural communication involves a minimum of three people from different cultures.

Q: Intercultural communication is primarily a nonverbal act between people.

Q: Intercultural communication is primarily a verbal act between people.

Q: In the United States, the Amish are considered a microculture.

Q: About 20%, or 1 in 5 U.S. adults, experience communication apprehension when interacting with someone from their own culture.

Q: During intercultural communication, the message sent is usually not the message received.

Q: Briefly list and define the four benefits of intercultural communication.

Q: Defend the basic theme of Chapter 1 that intercultural communication is a necessity.

Q: Ethics involve judgments about what is right and wrong in the course of human conduct. They set a standard by which judgments of right and wrong are decided. In addition, when we study ethics in the intercultural communication context, we also assume that ethics are linked to ______. a. religious rites and rituals b. legal laws c. popularity d. conscious, voluntary acts that influence others

Q: Ethical actions that provide the greatest balance of good over evil is the basis of the ______ Approach. a. Utilitarian b. Rights c. Fairness or Social Justice d. Common Goods

Q: The Western approaches to ethics stress free choice and equality. ______ prescribes a set of rituals and conventional social habits to guide humans to appropriate and ethical acts. a. Hinduism b. Monolicism c. Confucianism d. Conventionalism

Q: In order to be a competent intercultural communicator, you need ______. a. knowledge, motivation, and verbal/nonverbal communication skills b. understanding, empathy, and skills c. motivation, perception, and patience d. conversation skills, appropriateness, and intelligence

Q: SELECT ALL THAT APPLY. Arasaratnam and Marya Doerfel discovered that competent intercultural communicators possessed five qualities in common. Which of the following are included in their findings? a. Empathy b. Approach tendencies c. Sympathy d. Global attitude

Q: Ren is working hard to move ahead in their career. They work hard; take on extra responsibilities; and look out for themselves. This behavior illustrates the U.S. value that a ______. a. sense of groupness and harmony is valued b. belief in the collective is important c. belief that self-interest takes precedence over group interests d. sense that homogeneity is valued

Q: If you feel free to disagree with a professor in class, you are probably studying in a ______ cultural environment. a. collectivist b. individualist c. independent d. homogeneous

Q: The Amish of Lancaster County, Pennsylvania have unique values and communication systems that make them different from mainstream American life. This group could be considered ______. a. macroculture b. interdependent culture c. transactional culture d. microculture

Q: The professor said to Qi and Bridget You both look tired! They both understood the words; however, Qi was offended by the message and Bridget was comforted by the message. This misunderstanding could be based which assumption about intercultural communication? a. During intercultural communication the message sent is usually not the message received. b. Intercultural communication is primarily a nonverbal act between people. c. Intercultural communication necessarily involves a clash of communicator style. d. Intercultural communication is a cycle of stress adaptation, and growth.

Q: Culture can be defined as an accumulated pattern of ______. a. contexts, situations, and environments b. processes, dynamics, and intentions c. languages, schools, and laws d. values, beliefs, and behaviors

Q: The verbal and nonverbal symbols with which members of a culture communicate are ______. a. taught informally b. shared universally c. culture bound d. universally expressed

Q: The environmental context in the model of intercultural communication includes the ______. a. intrinsic and extrinsic cultural context b. the intimate socio-relationships that people develop in the culture c. the physical geography, architecture, landscape and climate of the culture d. the landmark institutions of a culture (e.g., schools, malls, ballparks)

Q: Increased uncertainty during intercultural communication is typically associated with ______. a. increased use of verbal symbols b. increased use of nonverbal symbols c. decreased volume of voice d. increased anxiety

Q: Competently interacting with someone from a different culture requires a certain amount of knowledge, motivation, and ______. a. perception b. skill c. sensitivity d. culture

Q: An interculturally competent communicator is ______. a. usually a person from two or more cultures b. a person who speaks more than one language c. sensitive to the expectations of the context d. in a novel and unusual situation

Q: According to recent studies by Radford and Budman, which of the following statements reflect the changing trends in immigration in the U.S.? a. An increasing number of groups are revitalizing their ethnic traditions through language. b. Immigrant growth rate has begun to decline and the number of immigrants in the U.S. is projected to continue to decline. c. The countries of origin among immigrant populations has remained fairly consistent. d. The number of immigrants who are proficient in English has significantly increased since 1980.

Q: Pat finds communication difficult. They get nervous before presentations, social interactions, and parties. Pat has which type of communication apprehension? a. Content-based b. Audience-based c. Trait-like d. Situational

Q: Culture has a profound effect on humans. It is ______. a. random and rare b. overt and obvious c. invisible yet pervasive d. intermittent and occasional

Q: Intentional communication occurs when two or more people ______. a. perceive each other b. consciously engage in interaction with each other c. create nonverbal symbols representing something else d. use language to create symbols

Q: There are at least five different contexts that influence intercultural communication, including the cultural context, the microcultural context, the environmental context, the sociorelational context, and the ______ context. a. perceptual b. historical c. personal d. situational

Q: Communicating and establishing relationships with people from different cultures can lead to a number of benefits, including healthier communities, increased commerce, reduced conflict, and ______. a. personal growth through tolerance b. reduced illegal immigration c. increased legal immigration d. increased agenda setting opportunities

Q: Who is generally recognized as the founder of the academic discipline we call intercultural communication? a. Edward T. Hall b. James W. Neuliep c. James C. McCroskey d. Arthur M. Schlesinger

Q: Communication is considered a process because it ______. a. is contextual b. is always developing c. frequently stops and starts d. is verbal and nonverbal

Q: Communication is considered interactive and transactive because it ______. a. occurs between people b. is multidimensional c. is intrapersonal d. is flexible and adaptive

Q: A symbol can be defined as a(n) ______. a. natural part of that which it represents b. decoded message presenting something else c. arbitrarily selected and learned stimulus representing something else d. encoded message representing something else

Q: Is it possible that public outcry can disable an organizations ability to communicate? Explain.

Q: Discuss the elements of the Cincinnati ZooHarambe incident that likely made the event become viral.

Q: The Cincinnati Zoo director in the Harambe killing case defended the zoos safety saying it regularly meets federal safety standards. This later was found to be untrue. It was discovered that a USDA investigation revealed that the zoo hadn't updated the barrier since it was erected in 1978. Why is this a potential problem for the PR practitioner/counselor?

Q: State who the Teens 4 Pink relied upon to generate local coverage in media about is campaign.

Q: Explain how the conversations of engaged participants seen in the Teens 4 Pink campaign exemplify the two-way symmetrical model of communication.

Q: Describe the ways in which WashU used its website to serve distinct interests of its audiences.

Q: How did the WashU library support the Ferguson crisis communication campaign?

Q: What indicated that WashU would apply systems theory in its approach to the Ferguson crisis communication campaign?

Q: Describe at least two challenges that were identified during the implementation of the HP Global Wellness Challenge.

Q: Situational Theory of Public was central to the Worlds Toughest job campaign. Explain what situation was represented in the campaign.

Q: Describe how did the Worlds Toughest Job campaign followed McGuires Communication and Persuasion Matrix.

Q: Describe how the Caribou campaign reflected a two-step flow approach to public communication.

Q: Explain how the Caribou campaign reflected the two-way symmetrical communication model.

Q: How was Framing Theory used in the Mississippi Flag campaign?

Q: Contingency theory was part of the Mississippi Flag campaign. Explain what the contingency position was?

Q: Explain how the decision to use two-way asymmetrical communication in the Mississippi Flag campaign may have limited the campaigns overall success.

Q: Explain how the Director of Operations video engaged the audience to deliver its message.

Q: The Worlds Toughest Job campaign was shared by individuals from all walks of life. What made this possible?

Q: The implementation phase of the Cincinnati Zoo: Harambe crisis situation had the Zoos director to defend its actions which were being decried publicly.

Q: The Cincinnati Zoo attempted to convince the public that the life of the child was more important than that of an animal in defense of its actions during the crisis. This was an example of Symmetrical communication.

Q: Teens 4 Pink Ambassadors website indicates that it works to educate local and state health agencies about the health needs of young African American women.

Q: The reporting data used to measure the Teens 4 Pink programs impact on behavior was through a survey.

Q: The Teens 4 Pink campaign used Framing theory to make the issue of breast cancer among African American women a top-of-mind issue.

Q: The strategic approach for the HP wellness initiative served two key audiences: employees and HP leadership.

Q: Describe what Exponent did to involve Caribou fans in its brand.

Q: Describe how the Caribou campaign leveraged a seasonal topic and showcased the playful nature of the brand.

Q: When a communications crisis occurs, planning a response must be placed as a top priority.

Q: The Mississippi Flag campaign relied on television news coverage to raise awareness.

Q: The Mississippi Flag campaign used Facebook to keep interested parties up to date about the campaign.

Q: The Mississippi Flag campaign used Facebook to maintain two-way communication to keep interested parties engaged in the campaign.

Q: The Flag for All Mississippians Coalition enlisted the help of clergy in the campaign.

Q: In the end, the Mississippi Flag campaign was successful in that legislation was proposed to change the Flag.

Q: The use of events in the formal practice of public relations came into prominence in the 1940s.

Q: The success of the Worlds Toughest Job campaign enabled America Greetings to meet sales goals for the entire year during the Mothers Day season.

Q: As successful as the Worlds Toughest Job campaign was online, competing news events at that time kept the campaign from achieving significant earned media coverage.

Q: The Cincinnati Zoos use of its Facebook and Twitter platforms to address comments about the killing of Harambe was considered a success after addressing initial negative audience reactions.

Q: To showcase itself as forward thinking, the Caribou Coffee brand told fans it had developed a new coffeemaker that never needed cleaning.

Q: Caribou extended seasonal outreach beyond Black Friday by engaging prominent bloggers who created cookie recipes using coffee and ginger.

Q: Exponent capitalized on interest in its Black Friday weekend promotion by introducing limited-time-only drinks

Q: 2016 was the best year to-date for Caribou Coffee in terms of social media engagement and media relations results.

Q: The text states that Caribou experienced a 19 percent year-over-year increase in social media engagement across channels as a result of its campaign.