Q&A Hero

Q: Your friend Sheila is a very animated communicator and active listener. When she listens to you talk about your day, she often responds with nonverbal and verbal cues including "ah-ha," "yes," and "okay." What listening strategy is Sheila using? a. Mnemonics b. Empathizing c. Backchannel cues d. Multitasking

Q: Briefly explain at least two strategies that you can use to effectively use nonverbal communication skills.

Q: Name the four physical distance zones.

Q: How does culture affect nonverbal communication?

Q: Briefly explain the key differences between verbal with and nonverbal communication.

Q: Identify and explain the difference between fixed and semi-fixed environmental features. Provide an example of each.

Q: Define and explain proxemics and the four physical distance zones.

Q: Why are nonverbal messages believed more than verbal messages?

Q: Which type of touch is most appropriate when you are hoping to acknowledge another person according to the norms or rules of a society? a. Social-polite touch b. Love-intimacy touch c. Functional-professional touch d. Friendship-warmth touch

Q: Women typically gaze more at others during interaction than do men. a. True b. False

Q: When Kim's boyfriend tells her that he loves her while staring aimlessly at the TV instead of at her, she is more likely to a. ignore his behavior. b. believe his nonverbal communication. c. believe his verbal communication. d. believe neither his verbal nor nonverbal communication.

Q: Your friend tells you about a phone call she had with her mother. As she does so, she holds her hand up to her ear as to demonstrate a telephone. What type of gesture is she using? a. Illustrator b. Regulator c. Adaptor d. Emblem

Q: One can communicate dominance or submissiveness nonverbally. a. True b. False

Q: Research suggests that men tend to use more physical space than do women. a. True b. False

Q: Which is true about women's use of nonverbal communication? a. Women smile more. b. Women gaze more. c. Women are more facially expressive. d. All of the options are correct.

Q: Joachin is telling his parents about a funny cat video he saw online. When he describes the video, he imitates the cat's actions. How is Joachin's nonverbal communication functioning in this situation? a. Replacing the verbal message b. Enhancing the verbal message c. Repeating the verbal message d. Spotlighting the verbal message

Q: What type of culture prefers frequent touching, shared gaze, close physical proximity, and direct body orientation? a. Low-contact culture b. High-contact culture c. Proxemic culture d. Haptic culture

Q: Guidelines that govern the appropriate use and expression of emotion are called a. nonverbal inhibition. b. affect displays. c. display rules. d. congruent messages.

Q: Which type of gesture satisfies a psychological or physical need? a. Emblem b. Adaptor c. Illustrator d. Regulator

Q: When Miranda's athletic trainer wrapped her ankle with an elastic bandage after she twisted her ankle, what type of touch was the trainer using? a. Functional-professional touch b. Social-polite touch c. Friendship-warmth touch d. Love-intimacy touch

Q: If a friend becomes impatient as you tell your story and points to his watch, what type of nonverbal communication is he using? a. Illustrator b. Regulator c. Adaptor d. Emblem

Q: Nonverbal communication tends to be more trusted than verbal communication. a. True b. False

Q: What physical distance zone is appropriate for use in a workplace? a. Intimate space b. Personal space c. Social space d. Public space

Q: Men smile more often than women. a. True b. False

Q: Which type of gesture substitutes for verbal messages? a. Illustrators b. Regulators c. Adaptors d. Emblems

Q: Which behavior communicates submissiveness? a. Making eye contact b. Smiling c. Taking up as much space as possible d. Not allowing others to invade your space

Q: Tone, pitch, loudness, and rate are all components of a. haptics. b. vocalics. c. proxemics. d. kinesics.

Q: Trey asks his partner, Mario, if he is angry. Mario replies by shouting, "I'm not angry! What are you talking about?" How is Mario's nonverbal communication functioning in this situation? a. Repeating the verbal message b. Contradicting the verbal message c. Enhancing the verbal message d. Replacing the verbal message

Q: Which of these is NOT a physical distance zone? a. Personal space b. Public space c. Intimate space d. Individual space

Q: The physical distance we use when communicating is called a. proxemics. b. kinesics. c. haptics. d. vocalics.

Q: What is the study of body movement, gestures, and facial expressions called? a. Kinesics b. Haptics c. Proxemics d. Vocalics

Q: Business partners Arnetta and Xavier are designing their new office space and furnishings. They want to communicate success and impress visiting clients, so they choose high-quality hardwood flooring and elegant furniture. Which aspect of nonverbal communication does this illustrate? a. Fixed environmental features b. Semi-fixed environmental features c. Both fixed and semi-fixed environmental features d. Neither fixed nor semi-fixed environmental features

Q: Transmission of meaning through nonspoken physical and behavioral cues is a. nonverbal communication. b. affect displays. c. haptics. d. proxemics.

Q: When you practice nonverbal inhibition, you a. attempt to show dominance. b. attempt to be more nonverbally expressive. c. increase your affect displays. d. limit or control your nonverbal behavior.

Q: If Raul's girlfriend reports she is not scared, yet she grips his hand tightly and her eyes are glued wide open, he will believe her actions more than her words. a. True b. False

Q: Intentional or unintentional nonverbal behaviors that depict actual or feigned emotion are called a. illustrators. b. adaptors. c. vocalics. d. affect displays.

Q: Research suggests that men are better than women at using and understanding nonverbal communication. a. True b. False

Q: Verbal and nonverbal behaviors that have contradictory meanings are called a. affect displays. b. artifacts. c. incongruent messages. d. kinesics.

Q: Nonverbal communication involves multiple channels. a. True b. False

Q: Nonverbal communication can be ambiguous because it is governed by rules that vary across cultures. a. True b. False

Q: Which type of gesture accents verbal messages? a. Emblems b. Adaptors c. Illustrators d. Regulators

Q: Nonverbal communication can be used to a. express emotion. b. present your self. c. manage interaction. d. All of the options are correct.

Q: When communicating with someone from a low-contact culture, it is wise to a. maintain a direct body orientation. b. maintain an erect posture. c. relax your posture. d. avoid physical contact.

Q: The willingness to allow others to exert power over you is a. personal space. b. submissiveness. c. dominance. d. intimacy.

Q: Behaviors used to exert power and influence over others communicate a. dominance. b. deception. c. aggression. d. anger.

Q: Submissiveness is characterized by all of the following EXCEPT a. taking up less space. b. looking down or away. c. allowing others to invade your space. d. direct gaze.

Q: Dominance can be demonstrated by all of the following EXCEPT a. claiming more personal space. b. avoiding eye contact. c. orienting the body away from another person. d. frowning.

Q: Before Mark departs for service in Iraq, he tells his girlfriend her loves her and hugs her. How is his nonverbal communication functioning in this situation? a. Replacing the verbal message b. Contradicting the verbal message c. Spotlighting the verbal message d. Enhancing the verbal message

Q: During a game, Coach Baker forms a "T" with his hand, directing it to the umpire to indicate a time-out. What type of gesture is he displaying? a. Emblem b. Illustrator c. Regulator d. Adaptor

Q: Verbal and nonverbal behaviors that are consistent with one another are called a. high-contact. b. congruent messages. c. illustrators. d. emblems.

Q: During Steve's presentation to the class, he constantly scratches his head and adjusts his tie. What type of gestures is he using? a. Illustrators b. Regulators c. Adaptors d. Emblems

Q: What type of culture prefers infrequent touching, little shared gaze, larger physical distance, and indirect body orientation? a. Haptic culture b. Proxemic culture c. High-contact culture d. Low-contact culture

Q: Marya notices her manager hunched over her workstation holding her head up with her hands and asks her, "Are you okay? You look upset." Her manager replies, "I'm fine." The manager is illustrating a. affect displays. b. an incongruent message. c. a congruent message. d. a congruent message. e. vocalics.

Q: Eye contact can communicate interest, affect, hatred, or aggression. a. True b. False

Q: Nonverbal communication through touch is called a. haptics. b. proxemics. c. kinesics. d. vocalics.

Q: Which physical distance zone would you maintain when talking with one of your close yet platonic friends? a. Intimate space b. Personal space c. Social space d. Public space

Q: Compared to verbal communication, nonverbal communication is a. more clear. b. single-channeled. c. more intentional. d. more trusted.

Q: To increase your ability to interpret and understand nonverbal communication, you should a. consider the context. b. consider the other person's culture. c. practice perception-checking. d. All of the options are correct.

Q: When Amy's friend finishes giving his presentation, Amy tells him "You did great" and gives him a thumbs up. How is Amy's nonverbal communication functioning in this situation? a. Replacing the verbal message b. Contradicting the verbal message c. Repeating the verbal message d. Spotlighting the verbal message

Q: Which of these illustrates the importance of facial expressions in nonverbal communication? a. Adaptors b. Emblems c. Emoticons d. Illustrators

Q: When communicating online, typing in all capital letters is the nonverbal equivalent of a. rich tone. b. fast rate. c. high pitch. d. loud volume.

Q: When Maria consoled her boyfriend after his grandmother passed away by holding his hand and giving him a hug, what physical distance zone was she using? a. Intimate space b. Personal space c. Social space d. Public space

Q: Affect displays are primarily displayed through (the) a. hands. b. eyes. c. face. d. touch.

Q: When Lyle and his girlfriend engage in public displays of affection such as holding hands, hugging, and kissing, what type of touch are they using? a. Sexual-arousal touch b. Social-polite touch c. Friendship-warmth touch d. Love-intimacy touch

Q: Which type of gesture controls turn-taking in conversation? a. Illustrators b. Adaptors c. Regulators d. Emblems

Q: While communicating with someone from a high-contact culture, it would be wise to remember to a. avoid gazing. b. avoid touch. c. maintain close physical proximity. d. maintain social distance.

Q: When nonverbal messages contradict verbal messages, people tend to believe the verbal messages more. a. True b. False

Q: Which of the following statements about nonverbal communication is TRUE? a. Gender does not influence nonverbal communication. b. Nonverbal communication uses a single channel. c. Nonverbal communication is usually clearer than verbal communication. d. Nonverbal communication conveys more meaning than verbal communication.

Q: Objects you possess that help express your identity to others are a. adaptors. b. emblems. c. artifacts. d. illustrators.

Q: The feeling of emotional bonding or union between ourselves and others is a. affect. b. intimacy. c. haptics. d. proxemics.

Q: Verbal aggression typically involves attacking someone's group affiliation. a. True b. False

Q: Languages are collections of symbols. a. True b. False

Q: Hugging a friend you haven't seen for a long time is an example of a. Functional-professional touch b. Social-polite touch c. Friendship-warmth touch d. Love-intimacy touch

Q: Beth raises her voice and increases her volume on the word stop when she tells her two-year-old daughter, "Please STOP throwing your bottle." How is Beth's nonverbal communication functioning in this situation? a. Repeating the verbal message b. Contradicting the verbal message c. Spotlighting the verbal message d. Enhancing the verbal message

Q: Which of the following is NOT a type of deception? a. Concealment. b. Lying. c. Avoidance. d. Prejudice.

Q: The exchange of spoken or written language is a. the cooperative principle. b. verbal communication. c. constitutive rules. d. denotative meaning.

Q: Which is NOT a competent way to manage verbal online aggression? a. Create a draft message, and then save and revisit it. b. Remember to use "you" language. c. Review and revise before finally sending the message. d. Make sure your message is honest, informative, and clear.

Q: Regulative rules apply only to spoken conversation. a. True b. False

Q: There are significant differences in verbal communication between men and women. a. True b. False

Q: Intentionally false communication that harms a person's reputation is known as a. defamation. b. deception. c. verbal aggression. d. prejudiced language.