Q&A Hero

Q: Affiliations you have with professional peers, supervisors, subordinates, or mentors are a. friendships. b. workplace relationships. c. romantic relationships. d. family relationships.

Q: What suggests those we perceive as physically attractive are seen as offering other valued resources? a. Birds-of-a-feather effect b. Beautiful-is-good effect c. Mere exposure effect d. Social exchange theory

Q: In what stage of relationship development do partners formalize or make public their commitment to one another? a. Intensifying b. Integrating c. Experimenting d. Bonding

Q: Jorge's parents have been married 25 years and call each other best friends. What type of love do they have? a. Companionate b. Passionate c. Attachment d. Affection

Q: Amelia asks her father, Felix, to tell the story of how he and her mother, Lucinda, met. Her father tells her that in the seventh grade he saw Lucinda at a soccer game and asked his sister to talk with Lucina to see if she wanted to be his girlfriend. Lucinda said yes, and they have been together ever since. What does this illustrate? a. An I-It relationship b. Reciprocal liking c. Impersonal communication d. Social exchange theory

Q: In what relationship stage do partners exchange demographic information with one another? a. Initiating b. Intensifying c. Integrating d. Experimenting

Q: An intense form of liking characterized by emotional investment and intertwined lives is called a. companionate love. b. family. c. passionate love. d. friendship.

Q: In what stage of relational development does the depth of self-disclosure increase? a. Experimenting b. Intensifying c. Integrating d. Bonding

Q: Which of the following is NOT a characteristic of passionate love? a. It is more intense than companionate love. b. Men and women from all cultures experience it. c. It is positively related to relationship duration. d. It is linked with sexuality and sexual desire.

Q: In The Descendants, Matt King's relationship with Joanie can be characterized as a. changing from companionate to passionate love. b. changing from passionate to companionate love. c. an impersonal relationship. d. a liking relationship.

Q: Friendships are less stable than familial or romantic relationships. a. True b. False

Q: In what type of relationship do you regard people as "objects which we observe, that are there for our use and exploitation"? a. Companionate b. Workplace c. I-It d. I-Thou

Q: Social exchange theory involves all of the following EXCEPT a. benefits. b. costs. c. uncertainty. d. resources.

Q: What is the term for communication involving pairs of people? a. Dyadic b. Relational c. Liking d. Dynamic

Q: David is a son, brother, and uncle within his family. What characteristic of family is he experiencing? a. shared identity b. multiple roles c. emotional complexity d. bonding

Q: Intense emotional connection is called a. liking. b. loving. c. friendship. d. family.

Q: Carmen has been involved in a relationship with Winnie for two years. Winnie is attractive, fun, and loyal. She is also jealous and messy and has a bad temper. What best explains how Carmen will decide whether to continue in this relationship? a. Beautiful-is-good effect b. Mere exposure effect c. Birds-of-a-feather effect d. Social exchange theory

Q: What are the emotional, mental, and physical involvements forged with others through communication? a. Interpersonal relationships b. Romantic relationships c. Friendships d. Workplace relationships

Q: From an interpersonal perspective, the valued qualities people possess are called a. resources. b. shared identity. c. similarity. d. attractiveness.

Q: Which stage is included in Mark Knapp's stages of coming apart? a. Circumscribing b. Experimenting c. Integrating d. Intensifying

Q: According to social exchange theory, we are most likely to initiate relationships with people who can offer us substantial benefits and few costs. a. True b. False

Q: In what stage of coming apart do partners physically distance themselves from each other? a. Avoiding b. Circumscribing c. Stagnating d. Differentiating

Q: The feelings of affection and respect we have for our friends are called a. liking. b. loving. c. shared identity. d. emotional complexity.

Q: Marcie tells James about her recent trip to Canada. In response, James makes fun of Marcie's trip and says that his trip to Europe was much better. What form of ineffective listening is James displaying? What should he do differently?

Q: What are the four qualities of good feedback?

Q: What should you avoid and what should you do when listening to someone who needs a sympathetic ear?

Q: Identify two ways aggressive listening can impact those who engage in it.

Q: Collectivistic cultures tend to value a. action- and time-oriented listening. b. time- and people-oriented listening. c. people- and action-oriented listening. d. people- and content-oriented listening.

Q: Which of the following is a type of ineffective listening? a. Active listening b. Selective listening c. Evaluating d. Analyzing

Q: In an individualistic culture such as the United States, listeners often have quicker, blunter reactions. a. True b. False

Q: Which type of listener prefers to be intellectually challenged and seeks to evaluate messages? a. Time-oriented listener b. Content-oriented listener c. Action-oriented listener d. People-oriented listener

Q: What would you recommend to your friend who is doing poorly in her chemistry class because she checks social media regularly in class? a. Provide more feedback. b. Use pseudo-listening. c. Listen to everything. d. Avoid multitasking.

Q: Pretending to listen when you are not actually paying attention is known as a. pseudo-listening. b. selective listening. c. aggressive listening. d. active listening.

Q: Selective listening is a useful way to overcome the barriers to listening. a. True b. False

Q: If Ben is having relationship problems, what listening function and style would you recommend his friend Stefan use with him?

Q: What two styles of listening are typical of a person from a collectivistic culture?

Q: Which type of listener prefers clear, focused messages? a. Content-oriented listener b. People-oriented listener c. Time-oriented listener d. Action-oriented listener

Q: Active listening involves a. managing your feedback. b. adapting your listening to different speakers and situations. c. recognizing the value of silence. d. All of the options are correct.

Q: In collectivistic cultures, people-oriented and content-oriented listening styles are prevalent. a. True b. False

Q: What is the process of identifying connotative meanings called? a. Interpreting b. Evaluating c. Discerning d. Listening

Q: What listening function would be most appropriate if your sister, who is very shy, decided to sing a song at your local karaoke bar? a. Listening to discern b. Listening to analyze c. Listening to comprehend d. Listening to provide support

Q: Abbreviations, words, simple phrases, ideas, or images that aid memory are called a. mnemonics. b. positive feedback. c. listening functions. d. multitasking.

Q: When Mark's boyfriend is upset, Mark carefully listens to not only the words his boyfriend is saying but also how they are said. Mark is listening to a. provide support. b. appreciate. c. comprehend. d. analyze.

Q: The process of recognizing denotative meanings is a. hearing. b. interpreting. c. understanding. d. listening.

Q: Which is the process of reviewing information for accuracy and validity? a. Understanding b. Evaluating c. Discerning d. Analyzing

Q: Desiree actively evaluates and mentally critiques the information in her communication professor's lecture. Desiree is listening to a. discern. b. support. c. analyze. d. comprehend.

Q: What communicates attention and comprehension to a speaker? a. Understanding b. Responding c. Interpreting d. Remembering

Q: Backchannel cues are an effective method for offering positive feedback to a speaker. a. True b. False

Q: Men are more likely to use content-oriented listening. a. True b. False

Q: If your friend tells you about his bad day, you are likely to listen to provide support. a. True b. False

Q: In individualistic cultures, time- and action-oriented listening is prevalent. a. True b. False

Q: Women tend to favor people-oriented listening. a. True b. False

Q: Which process involves hearing, understanding, responding to, interpreting, evaluating, and remembering information? a. Feedback b. Listening c. Discerning d. Analyzing

Q: The reason or purpose for listening is (the) a. listening style. b. mnemonics. c. backchannel cues. d. listening function.

Q: Remembering is not a necessary part of the listening process. a. True b. False

Q: Effective listening first requires understanding denotative meanings. a. True b. False

Q: Women's preference for people-oriented listening is stronger than men's preference for action-oriented listening. a. True b. False

Q: Using the phrase "Roy G. Biv" to recall the colors of the rainbow is an example of a. mental-bracketing. b. mnemonics. c. paraphrasing. d. backchannel cues.

Q: Listeners who are able to multitask demonstrate more effective listening. a. True b. False

Q: What is the ability to recall information? a. Comprehending b. Feedback c. Mnemonics d. Remembering

Q: The shifting of attention between many different things at once is a. mnemonics. b. pseudo-listening. c. multitasking. d. selective listening.

Q: Which listening styles are generally preferred by people in individualistic cultures? a. Action- and time-oriented listening b. Time- and people-oriented listening c. People- and action-oriented listening d. People- and content-oriented listening

Q: Loni's boyfriend, Rick, often asks what she predicts will happen in one of their favorite TV shows, but when she does, he laughs and calls her ideas ridiculous. Rick is engaging in a. pseudo-listening. b. aggressive listening. c. active listening. d. selective listening.

Q: Your habitual patterns of listening behaviors are your a. listening style. b. listening functions. c. listening barriers. d. listening process.

Q: Men tend to use a. action-oriented listening. b. people-oriented listening. c. listening to discern. d. listening to provide support.

Q: Which is a barrier to effective listening? a. Providing timely, immediate feedback b. Adapting your listening to different situations c. Failing to manage distractions d. Being aware of your listening style

Q: A person demonstrating active and effective listening does NOT a. maintain eye contact. b. delay feedback. c. listen for specific details. d. empathize with the speaker.

Q: Listening involves only a single act. a. True b. False

Q: Cheryl tells her mother about her plans for her upcoming wedding, her recent promotion at work, and her difficulties with a coworker. Her mother pays close attention when Cheryl talks about the wedding and offers detailed advice, but tunes out when Cheryl talks about her work. Cheryl's mother is engaging in a. selective listening. b. mental bracketing. c. passive listening. d. narcissistic listening.

Q: Which type of listener listens to establish bonds with and empathy for others? a. Content-oriented listener b. Action-oriented listener c. People-oriented listener d. Time-oriented listener

Q: Active, effective listeners tend to a. use content- and people-oriented listening. b. use action- and time-oriented listening. c. use all four listening styles, as needed. d. choose one listening style and stick to it.

Q: In which form of listening does the listener take in only bits and pieces of information? a. Pseudo-listening b. Aggressive listening c. Selective listening d. Active listening

Q: Effective listeners switch between the four listening styles depending on the context. a. True b. False

Q: Which type of listener prefers brief messages? a. People-oriented listener b. Time-oriented listener c. Action-oriented listener d. Content-oriented listener

Q: Effective feedback is a. appropriate. b. positive. c. immediate. d. All of the options are correct.

Q: While listening to a grieving friend, it is wise to avoid a. being silent. b. letting the griever vent. c. using people-oriented listening. d. engaging in pseudo-listening.

Q: What is the first step in the listening process? a. Understanding b. Interpreting c. Responding d. Hearing

Q: Which statement about remembering is TRUE? a. Remembering is an important measure of listening effectiveness. b. We cannot increase our ability to remember. c. Remembering plays a minimal role in the listening process. d. Mnemonics decrease our ability to remember.

Q: If Bri posts on Facebook while you are talking to her, she is a. multitasking. b. action-oriented listening. c. pseudo-listening. d. selective listening.

Q: Pseudo-listening is a. effective. b. appropriate. c. active. d. unethical.