Q&A Hero

Q: The most constructive approach to managing conflict is a. accommodation. b. compromise. c. collaboration. d. competition.

Q: Which of the following is NOT a true statement about conflict? a. Most people blame themselves for conflict. b. Most conflict occurs between those who know each other well. c. Most conflict proceeds through several stages. d. Most conflict occurs between family members and romantic partners.

Q: In which approach to conflict do people ignore or communicate indirectly about a situation? a. Avoidance b. Competition c. Separation d. Accommodation

Q: What conclusion to conflict occurs when people change their goals and actions to make them compatible? a. Compromise b. Collaboration c. Accommodation d. Structural improvements

Q: Accommodation does not necessarily damage a relationship as long as a. the person accommodating the other does not mind it. b. the parties both accommodate one another from time to time. c. the more powerful person is accommodating the less powerful person. d. the power balance is equal between the parties involved.

Q: Someone who suddenly declares that your relationship is over during a conflict is delivering a sudden-death statement. a. True b. False

Q: Conflicts are often just one event. a. True b. False

Q: Making accusations that have little to do with a disagreement is called a. escalation. b. domination. c. kitchen sinking. d. pseudo-conflict.

Q: An accumulation of grievances we have against our partner is called a. cumulative annoyance. b. kitchen sinking. c. escalation. d. dirty secrets.

Q: Which of the following does NOT result from destructive messages? a. Sniping b. Sudden-death statements c. Dirty secrets d. Pseudo-conflict

Q: Structural improvements occur a. when two people reconcile after a conflict. b. when one person gets his or her way. c. when one party withdraws from the conflict encounter. d. when people change relationship rules to prevent conflict.

Q: When you change relationship rules to prevent further disputes, you are a. issuing sudden-death statements. b. creating integrative agreements. c. making structural improvements. d. engaging in compromise.

Q: Gavin tries to manage a conflict with his girlfriend, Lara, using instant messaging. She writes nasty comments about him and then signs off before he can reply. What conflict approach is Lara using? a. Sniping b. Competition c. Avoidance d. Withdrawal

Q: Power resides within individuals. a. True b. False

Q: Escalation is a key risk of engaging in competition as a strategy for managing conflict. a. True b. False

Q: Which statement is true about using a collaborative approach to managing conflict? a. It results in high satisfaction of relationships. b. Participants experience fewer disputes. c. Participants experience better long-term outcomes. d. All of the options are correct.

Q: Which would you NOT recommend to an individualist trying to manage a conflict with a collectivist? a. Use a third-party mediator. b. Help them save face. c. Use indirect communication. d. Manage conflicts when they arise.

Q: In which type of avoidance do people communicate in a negative manner and then abandon the encounter? a. Separation b. Pseudo-conflict c. Sniping d. Accommodation

Q: While newly married couple Tobias and Jason are having a terrible argument, Tobias exclaims, "I don't know why we even got married. We are too different! I'm moving out!" Tobias is demonstrating a. a dirty secret. b. sniping. c. a sudden-death statement. d. pseudo-conflict.

Q: A spouse who says "I have never really loved you" is revealing a dirty secret. a. True b. False

Q: Which of the following suggestions would a collectivist be wise to remember when attempting to resolve a conflict with an individualist? a. Use direct language. b. Focus on conflict, not personalities. c. Be assertive. d. All of the options are correct.

Q: Which statement is TRUE about cumulative annoyance? a. It is a possible consequence of avoidance. b. It occurs when people fail to communicate. c. It occurs when one abandons a conflict encounter. d. All of the options are correct.

Q: Conflict happens only in troubled relationships and should be avoided. a. True b. False

Q: Which conflict conclusion occurs when one person gets his or her way by causing others to accommodate? a. Domination b. Separation c. Compromise d. Power

Q: Explain two strategies for practicing attending skills.

Q: Identify two types of video interviews and explain three ways to use them competently.

Q: What type of question reveals what an interviewee thinks about a topic? a. Neutral question b. Leading question c. Open question d. Primary question

Q: What type of rsum focuses on how your skills and experiences relate to the specific job you're applying for? a. Functional rsum b. Chronological rsum c. Cover letter d. Objective statement

Q: An exchange of messages that creates a bond and sets the tone for an interview is called a. rapport building. b. paraphrasing. c. attending. d. leave-taking.

Q: A written summary of education, experience, and skills is a(n) a. rsum. b. cover letter. c. bona fide occupational qualification. d. interview protocol.

Q: What type of. interview generates knowledge or understanding about a topic? a. Employment interview b. Information interview c. Selection interview d. Exit interview

Q: Demonstrating a readiness to listen to an interviewee shows you possess a. paraphrasing skills. b. leave-taking skills. c. attending skills. d. rapport-building skills.

Q: An interviewee should take all of these steps to effectively manage an employment selection interview EXCEPT a. dress appropriately. b. deal with unlawful questions. c. demonstrate positivity. d. develop a cover letter.

Q: A planned conversation that uses questions and answers to meet a specific purpose is a. interview protocol. b. an interview. c. a focus group. d. rapport building.

Q: Questions that provide freedom of response are a. leading questions. b. primary questions. c. neutral questions. d. open questions.

Q: What type of question points an interviewee to a preferred answer? a. Neutral question b. Leading question c. Closed question d. Primary question

Q: The participant in an interview who plans and manages the questions and answers is the a. interviewer. b. interviewee. c. employer. d. applicant.

Q: The person answering the questions in an interview is the a. employer. b. applicant. c. interviewee. d. interviewer.

Q: What type of interview typically occurs once a year? a. Performance interview b. Focus group interview c. Selection interview d. Information interview

Q: What type of interview helps manage an organization's personnel? a. Selection interview b. Exit interview c. Information interview d. Employment interview

Q: What introduces a candidate for a job and highlights the candidate's qualifications for the job in question? a. Bona fide occupational qualifications b. Functional rsum c. Chronological rsum d. Cover letter

Q: What is one reason an interviewer would use paraphrasing? a. To rephrase a long question b. To apply the cooperative principle c. To check understanding of an interviewee's answer d. To build rapport with the interviewee

Q: What type of interview determines whether applicants have the education, experience, and proper attitude required for a job? a. Performance or appraisal interview b. Exit interview c. Selection interview d. Information interview

Q: The process of ending an interview is called a. concluding. b. leave-taking. c. summarizing. d. thanking.

Q: What type of interview is used to help an employee by providing feedback and setting new goals? a. Appraisal interview b. Exit interview c. Selection interview d. Employment interview

Q: What type of question limits an interviewee's response? a. Secondary questions b. Leading questions c. Neutral questions d. Closed questions

Q: A listing of questions that guides the interview is called a. primary questions. b. interview protocol. c. open questions. d. a selection interview.

Q: What type of interview identifies why an employee is leaving a job? a. Performance or appraisal interview b. Employment interview c. Information interview d. Exit interviews

Q: What type of rsum details the history of your education and work experience, starting with the most recent. a. Functional rsum b. Cover letter c. Chronological rsum d. Objective statement

Q: A restatement in your own words of what a person said is a. rapport building. b. paraphrasing. c. attending. d. leave-taking.

Q: Colby has been asked to record video of himself answering interview questions and then upload the video to an employer's secure website. This is an example of a(n) a. synchronous video interview. b. asynchronous video interview. c. Skype interview. d. information interview.

Q: What is the term for a characteristic essential to operating the business? a. Physical strength b. Bona fide occupational qualification c. Interview protocol d. Rapport building

Q: What type of interview evaluates work and helps set new goals? a. Performance or appraisal interviews b. Exit interview c. Information interview d. Employment interview

Q: Effective management of an information interview includes all of these strategies EXCEPT a. build rapport. b. develop an interview protocol. c. be engaged. d. end on a positive note.

Q: Effective interviewers demonstrate a. attending skills. b. paraphrasing. c. rapport building. d. All of the options are correct.

Q: Asking, "When do you plan to make a decision?" is an example of what step of managing an information interview? a. Being engaged b. Rapport building c. Leave-taking d. Using attending skills

Q: What type of question introduces a new topic? a. Primary question b. Open question c. Leading question d. Neutral question

Q: Which of these is NOT an accurate statement regarding interviews? a. Effective interviews follow an interview protocol. b. Interviews are planned and structured. c. Interviews occur only in dyads. d. Interviews can occur between two or more persons.

Q: When interviewing a job candidate, Lorenz used jargon. What tenet of Grice's cooperative principle did Lorenz violate? a. Be informative b. Be honest c. Be clear d. Be relevant

Q: Ari is interviewing his economics professor to gather information for his speech about inflation. His first question is, "How does inflation affect the middle and lower classes?" This is a a. secondary question. b. closed question. c. primary question. d. leading question.

Q: If Lindsay focuses her skills and experiences to a specific job while preparing for an employment selection interview, what step is she taking? a. Writing a functional rsum b. Developing a cover letter c. Developing questions for the interview d. Preparing responses for the interview

Q: An interviewer who wants to find out what an interviewee really thinks about a topic would begin with a a. neutral question. b. leading question. c. closed question. d. secondary question.

Q: Paraphrasing requires that a. a speaker restate what he or she said. b. a listener restate what a person said. c. a listener avoid the use of attending skills. d. a speaker avoid immediacy.

Q: All of these statements are true EXCEPT a. an interview can be face-to-face. b. an interview can be mediated. c. an interview can be conducted within a small group. d. an interview is by definition dyadic.

Q: Describe and provide an example of three relational maintenance strategies.

Q: Briefly describe at least three strategies by which we can ensure that we provide competent, effective, supportive communication for our relational partners.

Q: What are three guidelines for competent supportive communication?

Q: Why is the relational dialectic of autonomy versus connection most challenging in family relationships?

Q: Identify three ways in which self-disclosure, when not done competently, can undermine relational maintenance.

Q: A follow-up question in an interview is called a(n) a. primary question. b. open question. c. secondary question. d. neutral question.

Q: Identify the three layers of social penetration theory.

Q: What are the three relational dialectics, and why are they important in relationships?

Q: What relational dialectic is most closely related to communication privacy management theory?

Q: What relational dialectic is most challenging in romantic relationships?

Q: List two examples of communication rules.

Q: What steps must relationship partners take in order to ensure that self-disclosure leads to intimacy?

Q: Explain social penetration theory and how it relates to self-disclosure.

Q: Communication rules are a. likely to result in conflict. b. negotiated between lovers or friends. c. relational dialectics that may be difficult to navigate. d. unnecessary in healthy relationships.

Q: Revealing private information about yourself to others is called a. intimacy. b. connection. c. self-disclosure. d. protection.

Q: Information boundaries allow us to carefully choose the kind of private information we reveal to others. a. True b. False