Q&A Hero

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Why is it so important to tell the truth in crisis situations?

Q: The standard of living varies greatly among groups within a country as well as from nation to nation. a. True b. False

Q: One common use of wireless technology in the healthcare field is to__________.a. provide the public access to a patient's medical historyb. provide access to Medicare and Medicaid reimbursementsc. provide a means to access and update EHRsd. increase chances of duplicate care

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Discuss some of the relevant considerations when forming a crisis team.

Q: Remote monitoring is also known as __________.a. real-time telehealthb. home monitoringc. telenursingd. live telemedicine

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. What delineates a crisis from a problem?

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Describe some of the major differences between issues management and crisis management.

Q: Oil companies are increasingly relying on__________ to connect a nurse or EMT on an oil platform to emergency physicians at a major medical center.a. electronic consultationb. remote monitoringc. store-and-forward telemedicined. live telemedicine

Q: The PricewaterhouseCoopers LLP Health Research Institute estimated that a 500-bed hospital could receive __________ in HITECH incentives to purchase, deploy, and maintain an EHR system.a. $6.1 millionb. $296,000c. $3.2 milliond. $800 billion

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Describe what "stakeholder integration techniques" are.

Q: One of the fundamental ways in which companies can try directly to increase productivity is by__________ . a. increasing the amount of input required to produce a given outputb. selling smaller quantities of goods to decrease capacityc. decreasing the value of the output produced by a given amount of inputd. consolidating operations to better leverage economies of scale

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Describe the issues development process.

Q: The Health Information Technology for Economic and Clinical Health Act is intended to increase the use of health information technology by __________ .a. requiring the government to develop individual standards for records in each medical organizationb. providing incentives to encourage doctors and hospitals to pull together the paper trail of a person's medical history and immunization recordsc. saving the government $10 billion through improvements in the quality of care, care coordination,reductions in medical errors, and duplicate cared. allowing everyone free access to a patient's medical history and identifiable health information

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Explain how the ranking and prioritization of issues would occur.

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Explain how issues management is related to corporate public policy and enterprise-level strategy.

Q: The country with the lowest Internet penetration in Asia is__________ .a. Myanmarb. Indiac. Chinad. South Korea

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Discuss what personal stakes that managers might have in issues definition.

Q: Mastering the use of cell phones has a significant learning curve.a. Trueb. False

Q: The digital divide cannot exist within countries.a. Trueb. False

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Distinguish between issues management and crisis management.

Q: Telework increases ad hoc work requests and disruptions from fellow workers.a. Trueb. False

Q: All of the following are part of the Ten Steps of Crisis Communication except: A.Identify crisis communication team B.Train spokesperson C.Keep arm's length from your audience D.Be prepared to ride out the storm

Q: It usually takes less than two years for IT investment to result in a significant increase in productivity in large firms.a. Trueb. False

Q: What is the final stage in Business Week's five-step process in managing crises? A.identifying areas of vulnerability B.developing a plan for dealing with threats C.forming crisis teams D.learning from experience

Q: Since businesses implemented automated payroll systems, fewer accounting employees are needed.a. Trueb. False

Q: The crisis resolution stage is A.the first stage of managing a crisis B.cannot overlap other stages C.defined in duration D.the goal of crisis management

Q: According to the U.S. Small Business Administration, in 2002, small businesses represented approximately what percent of all employers? A. Over 99% B. 75% C. 50% D. Less than 25%

Q: In the early days of IT in the 1960s, productivity improvements were difficult to measure.a. Trueb. False

Q: Which of the following is not one of the four stages of a crisis? A.prodromal stage B.acute crisis stage C.chronic crisis stage D.crisis regulation stage

Q: Which of the following has made it more possible for more people to work from home or wherever they happen to be? A. Outsourcing of Labor B. Corporate Democracy C. Division of Labor D. Technology

Q: Productivity in a factory is measured by the annual revenue an employee generates divided by the employee's annual salary.a. Trueb. False

Q: When Tiger Woods crashed his Cadillac Escalade into a fire hydrant and a tree, he made several errors in managing that crisis. Which of the following is not one of his mistakes? A.waiting too long to issue a statement B.running from the truth C.hiding away D.issuing a statement

Q: Which of the following aspects of the quality of work life has to do with the involvement workers have with their work, particularly with regard to worker autonomy, worker responsibility, and greater worker interaction with management? A. Conditions of Labor B. The Attitude of the Worker toward Work C. Organization of the Work Performed D. Relations of the Workers among Themselves

Q: Define reliability.

Q: The case that is generally agreed to have "made" crisis management is the A.Ford/Firestone tire tread separation case. B.Johnson & Johnson/Tylenol case. C.Enron scandal. D.Exxon Valdez oil spill.

Q: Which of the following aspects of the quality of work life has to do with the virtues of cooperation and support and with hierarchical or collegial organization of workers? A. Conditions of Labor B. The Attitude of the Worker toward Work C. Organization of the Work Performed D. Relations of the Workers among Themselves

Q: Discuss the failure of safety-critical software systems through an example.

Q: Which of the following aspects of the quality of work life has to do with the greater and greater repetition of tasks? A. The Attitude of the Worker toward Work B. Relations of the Workers among Themselves C. Organization of the Work Performed D. Conditions of Labor

Q: Issues often keep A.their own resolutions. B.crisis plans living. C.ethical dilemmas that affect just the company. D.positive financial impacts.

Q: Discuss intentional misrepresentation.

Q: Which of the following aspects of the quality of work life has to do with the amount of pay received, the number of days of vacation and sick leave provided, and the level of seniority accruing to length of service? A. Organization of the Work Performed B. Relations of the Workers among Themselves C. The Attitude of the Worker toward Work D. Conditions of Labor

Q: Companies that adopt issues management processes typically develop A.better reputations. B.more expertise in identifying issues. C.better relationships with internal stakeholders. D.more ethical behavior among their employees.

Q: Define the five maturity levels of CMMI.

Q: Which of the following explains why the general public has labeled business as self-seeking, narrowly self-interested, and socially blind? A. The proposal of legislation by business that would increase profits and reduce protections of workers. B. The negative response of business to legislation that has expressed social demands. C. The positive embrace of legislation by business that has expressed social concerns. D. The lobbying of Congress to enact strict regulatory laws governing private property

Q: Issues management today can be considered a subset of the activities of A.public affairs departments. B.strategic planning staffs. C.public relations departments. D.various ad hoc committees.

Q: What are the standards that the warranty of merchantability requires to be met?

Q: What has made the rise of the power of the American consumer possible? A. The development of technology B. The rise in spending power of the consumer C. The development of a class consciousness D. The inspirational stories of Horatio Alger and others

Q: Which of the following is not a stage in the issues development process? A.felt need B.resolution C.media coverage D.regulation

Q: Poor__________ design between systems and humans can greatly increase risk, sometimes with tragic consequences.

Q: Which of the following components has been the one long ignored in the understanding of the forces shaping American business? A. Big Business B. The Market C. The Consumer D. Big Labor

Q: The evaluation, monitoring, and control of issues involves A.continual control of responses to ensure that they remain on track. B.extensive cost/benefit analyses. C.deciding what to do about the issues the firm faces. D.appointing a separate team within the public affairs office to perform the control function.

Q: After an organization determines all pertinent__________ to a system, it must decide its acceptable level.

Q: Which of the following is not been part of the changing mandate of American business? A. The mandate of American business has been changed through legislation. B. The mandate of American business has been changed through collective bargaining. C. The mandate of American business has been changed by the American people have operating with a plan. D. The mandate of American business has been changed by consumerism.

Q: The next stage of formalization beyond having a single person managing issues is A.hiring outside consultants to handle the process. B.organizing a new and independent department specifically to manage issues. C.appointing an assistant to help with the administrative details of categorizing issues and publishing the in-house newsletter. D.assigning the issues management function to a team, usually within the public affairs department.

Q: A key element of safety-critical systems is__________ , the provision of multiple interchangeable components to perform a single function in order to cope with failures and errors.

Q: Questions and dimensions can be used to rank or prioritize issues. Which of the following is not included? A.likelihood of occurrence B.impact on the organization C.how much impact will it have D.knowledge of the business

Q: In 2004, the United States had approximately 5 percent of the world's population, but used approximately how much of the world's refined oil? A. 10% B. 25% C. 40% D. 50%

Q: A(n) __________ is one whose failure may cause human injury or death.

Q: Key questions proposed to use in analyzing issues includes all of the following except A.who is affected by the issue? B.who is in a position to exert influence on the issue? C.who can best afford to resolve the issue? D.who ought to care about the issue?

Q: The view that while the resources of the world have been divided, the division is not necessarily morally justifiable, and that all have a universal right to the resources of the earth. A. The Status Quo view B. The Universal-Ownership view C. The Right to Universal Access view D. The Imperialistic view

Q: In the awarding of software contracts, particularly by the federal government, organizations that bid on a contract may be required to have adopted__________ and to be performing at a certain level.

Q: The view that suggests that while the resources of the world have been already divided up, those resources by right belong to all people, however they were originally divided up. A. The Status Quo view B. The Universal-Ownership view C. The Right to Universal Access view D. The Imperialistic view

Q: The most important thing in issue identification is A.selection of the proper sources to scan. B.assigning the right person to scan the environment. C.identification of stakeholders with power, legitimacy, and urgency. D.getting the people who are confronted with new issues in touch with top managers.

Q: The notion that the resources of the world have already been divided up, and that corporations, governments, and individuals own them is consistent with which of the following views? A. The Status Quo view B. The Universal-Ownership view C. The Right to Universal Access view D. The Imperialistic view

Q: __________ defines five levels of software development maturity and identifies the issues that are most critical to software quality and process improvement.

Q: Which of the following is not one of Molitor's leading forces? A.leading events B.leading literature C.leading economic indicators D.leading political jurisdictions

Q: Which of the following categories would knowledge, technology, organization, talents, and skills fall under? A. Developed resources B. Natural resources C. Manufactured goods D. Non-manufactured goods

Q: __________ treats the software unit as a device that has expected input and output behaviors but whose internal workings are known.

Q: The Yankelovich approach to issues identification is A.well suited to spotting short-term trends. B.based on spotting and interpreting fads as they become popular. C.based on extensive interviews and surveys. D.made available to non-profit organizations free of charge.

Q: Black-box testing and white-box testing are two forms of__________ .

Q: Which of the following categories would cultivated fruits and vegetables, and domesticated animals fall under? A. Developed resources B. Natural resources C. Manufactured goods D. Non-manufactured goods

Q: John Naisbitt's approach to issues identification is A.based on the belief that trends start with isolated local events. B.dependent on what people are saying is important to them. C.recognized as the most accurate of all forecasting services. D.based on widely accepted methodologies.

Q: Which of the following categories would air, water, minerals, land, and trees fall under? A. Developed resources B. Natural resources C. Manufactured goods D. Non-manufactured goods

Q: If an organization follows widely accepted development methods, __________ on its part is hard to prove.

Q: The immediate result of environmental scanning is often A.identification of emerging issues. B.publication of an in-house newsletter that is distributed throughout the company. C.publication of a list of emerging issues for internal and external stakeholders. D.resolution of some issues.

Q: An airline's online ticket­reservation system and an electronic funds transfer system that moves money among banks, are examples of__________.

Q: The most rudimentary form of issue identification entails A.subscribing to a news clipping service. B.subscribing to a forecasting service. C.assigning a member of the organization to continuously scan a variety of publications. D.relying on the staff of the public affairs office to scan the environment.

Q: Which of the following is generally described in terms of income? A. Malnutrition B. Health and Safety C. Famine D. Poverty

Q: A country suffering from an unusual and devastating drought would be said to be suffering from which of the following? A. chronic malnutrition B. poverty C. famine D. inadequate health and safety

Q: The plaintiff must have a valid contract that the supplier did not fulfill in order to win a(n)__________ claim.