Q&A Hero

Q: Which of the following factors has increased the prevalence of telework?a. Reduced levels of traffic congestionb. Lack of broadband connections in homes and retaillocationsc. Reduced need for employees to take time off d. Highly trained workers demanding flexible work arrangements

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. What are the seven habits of highly moral leaders?

Q: __________ is a work arrangement in which an employee works away from the office. a. Telehealth b. Telecommuting c. Outsourcing d. Flextime work

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. What are the differences among "immoral," "moral," and "amoral?"

Q: It is difficult to quantify how much the use of IT has contributed to worker productivity because__________ . a. many other factors influence worker productivity rates besides IT b. organizational efficiency tends to decrease despite increased investments in IT c. all IT investments produce intangible benefits that cannot be analyzed d. workers merely use the time provided by IT implementationto do some small tasks

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Describe and evaluate the "what is?" ethics question.

Q: It can take__________ for IT investment to result in a significant increase in productivity. a. less than three years b. more than 10 years c. five to seven years d. only a few months

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Describe how a Venn diagram can help a manager evaluate moral dilemmas and come to decisions about those situations.

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Distinguish between descriptive and normative ethics.

Q: __________ enable patients to use the Internet to compare the quality, safety, and cost information on hospitals nationwide. a. Electronic health records b. Inpatient codes c. Medical information Web sites d. Remote monitoring telemedicine systems

Q: The contents of__________ are for informational purposes only and not intended to be substitutes for professional medical advice, diagnosis, or treatment. a. store-and-forward telemedicine b. electronic health records c. live telemedicine d. medical information Web sites

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. What is the distinction that the textbook draws between ethics and morality?

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. If business ethics have, in reality, declined over the past decades, what are the primary reasons for this movement?

Q: __________ requires the presence of patients and healthcare providers at different sites at the same time and often involves a videoconference link between the two sites. a. Store-and-forward telemedicine b. Live telemedicine c. Electronic consultation d. Remote monitoring

Q: __________ involves acquiring data, sound, images, and video from a patient and then transmitting everything to a medical specialist for later evaluation. a. Live telemedicine b. Remote monitoring c. Store-and-forward telemedicine d. Inpatient consultation

Q: Provide a short answer to each of these questions. Be sure to fully explain your answer. Discuss how Bernie Madoff and ashleymadison.com are illustrations of immoral management.

Q: An element of moral judgment is all the following except A.moral imagination B.managerial competence C.moral identification and ordering D.sense of moral obligation

Q: An electronic health record includes__________ . a. a patient's Medicare reimbursements b. inpatient codes c. audit trails of patient health information d. a patient's immunization records

Q: An ethical principle based on the idea that an individual should maximize their own self-interests is called A.unethical egoism. B.ethical egoism. C.conscience egoism. D.conventional egoism.

Q: The__________ is a low-cost computer that runs a Linux-based operating system and comes with a suite of 300 or so learning applications called Sugar. a. Raspberry Pi b. OLPC XO-4 c. Simputer d. Classmate+

Q: The sense that concern for fairness, justice, and due process to people, groups, and communities should be woven into managerial decision-making is called A.integration of managerial and moral competence. B.moral obligation. C.moral sensitivity. D.moral evaluation.

Q: Some industry observers identify the increasing use of__________ as an important first step in bridging the digital divide in many countries. a. electronic health records b. cell phones c. personal digital assistants d. laptop computers

Q: The__________ is a low-cost laptop introduced by Intel and Lenovo designed for use in kindergarten through high school classrooms in developing countries. a. Raspberry Pi b. OLPC XO c. Classmate+ d. Simputer

Q: Which of the following is not a source of a manager's values that is external to the firm? A.religion B.philosophy C.scientific D.legal

Q: An advantage of teleworking is that__________ . a. it ensures the security of organizational data b. it is easier to monitor the quantity and quality of the work performed by teleworkers c. planning required by managers is significantly reduced d. business operations can be continued even in the event of disaster

Q: Lawrence Kohlberg's model of moral development includes all of the following levels except A.the preconventional level. B.the conventional level. C.the postconventional level. D.law and order morality.

Q: The__________ is a term used to describe the gulf between those who do and those who don't have access to modern information and communications technology. a. communication rift b. digital divide c. achievement gap d. glass ceiling

Q: The individual hypothesis regarding ethical management models is A.the three models approximate a normal, bell-shaped curve. B.that individuals managers utilize all three of the models at different times and situations. C.that individual managers emphasize one of the three models over the others. D.that individual managers attempt to match the model they use to the particular situation.

Q: The Bureau of Labor Statistics tracks U.S. productivity on a(n)__________ basis. a. monthly b. annual c. semiannual d. quarterly

Q: The population hypothesis regarding ethical management models is A.the three models approximate a normal, bell-shaped curve. B.that the moral management model is the largest segment of the normal curve. C.that the immoral management model is the largest segment of the normal curve. D.the three models exhibit a skewed curve, weighted toward either moral or immoral management models, depending on the society being studied.

Q: Doctors were among the first large groups to start using personal digital assistants (PDAs) on the job. a. True b. False

Q: Which of the following is not a structural aspect of unconscious accounting bias? A.ambiguity B.attachment C.approval D.ambivalence

Q: Patient involvement with remote doctors may have a positive effect on the local doctors' relationships with their patients.a. Trueb. False

Q: Managers who simply fail to consider moral questions when making business decisions use the A.immoral management model. B.moral management model. C.intentional amoral management model. D.unintentional amoral management model.

Q: Online tools offered by medical insurers enable patients to compare the quality, safety, and cost information on hospitals nationwide. a. True b. False

Q: Managers who believe that business decisions are not subject to moral constraints tend to utilize the A.immoral management model. B.moral management model. C.intentional amoral management model. D.unintentional amoral management model.

Q: Medical information Web sites are intended to be substitutes for professional medical advice. a. True b. False

Q: The "integrity strategy" espoused by Lynn Sharp Paine is similar to the A.immoral management model. B.moral management model. C.semi-moral management model. D.amoral management model.

Q: A disadvantage of the E-Rate program is that it is vulnerable to fraud. a. True b. False

Q: The key operating question of amoral management is A.can we make money with this action, regardless of what it takes? B.will this action be fair to all stakeholders? C.what effects will this action have on our stakeholders? D.can we make money with this action?

Q: The key operating question of moral management is A.can we make money with this action, regardless of what it takes? B.will this action be fair to all stakeholders? C.what effects will this action have on our stakeholders? D.can we make money with this action?

Q: Health, crime, and other emergencies could be resolved more quickly if a person in trouble had easy access to a communications network. a. True b. False

Q: The key operating question of immoral management is A.can we make money with this action, regardless of what it takes? B.will this action be fair to all stakeholders? C.what effects will this action have on our major stakeholders? D.can we make money with this action?

Q: Telework increases the potential for lost or stolen equipment. a. True b. False

Q: The model of ethical management in which managers fail to take morality into account when making decisions is A.immoral management. B.moral management. C.semi-moral management. D.amoral management.

Q: Informal, spontaneous meetings become easier to handle with telework. a. True b. False

Q: The ethical management model that conforms to high standards of behavior or professional standards of conduct is A.immoral management. B.semi-moral management. C.moral management. D.amoral management.

Q: Allowing employees to telework can improve morale and reduce turnover. a. True b. False

Q: The model of ethical management that implies a positive and active opposition to what is right is called A.immoral management. B.moral management. C.semi-moral management. D.amoral management.

Q: The cost of the necessary equipment and communication services for telework is usually negligible. a. True b. False

Q: Bank of America, Best Buy, and Yahoo! are some of the organizations that encourage telework. a. True b. False

Q: Which of the following is not a model of ethical management provided in the textbook? A.immoral management B.semi-moral management C.moral management D.amoral management

Q: It is difficult to quantify how much the use of IT has contributed to worker productivity due to the fact that many other factors influence worker productivity. a. True b. False

Q: The challenge in all managerial situations is take what can be done and what should be done and find A.a balance. B.the more practical solution. C.the least costly approach. D.the most effective action.

Q: Cell phones come in a wide range of capabilities and costs. a. True b. False

Q: The ethics question "how do we get from what is to what ought to be?" is A.descriptive. B.normative. C.practical. D.motivational.

Q: The normative question of ethics is A.what is? B.what ought to be? C.how do we get from what is to what ought to be? D.what is our motivation?

Q: It is relatively easy to pull together the paper trail created by a patient's interactions with various healthcare entities to create a clear, meaningful, consolidated view of that person's health history. a. True b. False

Q: Questions about business ethics can be asked at any of the following levels except A.individual. B.organizational. C.economic. D.global.

Q: Some industry observers identify personal computers as an important first step in bridging the digital divide in many countries. a. True b. False

Q: A University of Chicago study found no evidence that the E­Rate program had any effect on students' performance on any of the six subjects covered in the Stanford Achievement Test. a. True b. False

Q: All of the following are questions that capture the central meaning of ethics except A.what is? B.what happened? C.what ought to be? D.what is our motivation?

Q: The most serious danger of using the conventional approach to business ethics is A.reliance on normative ethics without regard to descriptive ethics. B.lapsing into ethical relativism. C.lack of innovation in ethical judgments. D.stunting one's moral development.

Q: A Sensis Consumer Report found that the majority of teleworkers reported a negative impact of teleworking on their lives. a. True b. False

Q: Which of the following is not an element of making ethical judgments? A.observation of the decision or action B.comparison of the decision or action to prevailing norms of acceptability C.recognition that value judgments are made regarding the decision or action and the prevailing norms of acceptability D.awareness of the moral implications of a situation

Q: A disadvantage of teleworking is that the contributions of teleworkers may not be fully recognized and credited. a. True b. False

Q: The minimum standard of ethical behavior can be thought of as A.following the Golden Rule. B.adhering to the law. C.living according to religious principles. D.avoiding punishment.

Q: A patient who doesn't have to pay for a medical test or procedure is probably more likely to consider its cost­to­benefit ratio. a. True b. False

Q: The approach to business ethics in which we compare a decision or practice to prevailing norms of acceptability is the A.virtue approach. B.principles approach. C.conventional approach. D.ethical tests approach.

Q: The healthcare industry was slow to implement IT solutions to improve productivity and efficiency. a. True b. False

Q: The most widely used measurement of the material standard of living is__________ .

Q: Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Explain why having a prepared plan for dealing with crises is so important.

Q: Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Evaluate the actions taken by Schwan Sales Enterprises, Inc. that allowed it to successfully manage its crisis with the ice cream it produced.

Q: There are roughly 2.4 billion Internet users worldwide. a. True b. False

Q: The medical information Web sites are intended to be__________ .a. substitutes for paper documentation of a patient's medical historyb. sources of professional medical advice for illnessesc. substitutes for professional diagnosis and treatmentsd. sources of reliable and objective information on medical-related topics

Q: Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Compare and evaluate the four crisis management stages and Business Week's five-step model.

Q: Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Describe and give examples of each of the seven types of crises.

Q: The OLPC XO-4 runs a Windows-based operating system. a. True b. False

Q: __________ helps physicians keep tabs on patients prone to life-threatening health crises.a. Inpatient codesb. Medical information Web sitesc. Remote monitoringd. SMS texts

Q: Utilize the knowledge you have gained to respond to the following essay questions. Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Using an enterprise-level strategy perspective, evaluate Johnson & Johnson's actions in response to the Tylenol crisis.