Q&A Hero

Q: In a small group, _____________ messages signal that the speaker has all the answers while _____________ messages signal that speaker is willing to experiment and change. a. Superiority, equality b. Neutrality, empathetic c. Control, problem orientation d. Certainty, provisionalism

Q: In groupthink, certain members take it upon themselves to protect the leader from dissenting opinions. This symptom is called? a. Illusion of unanimity b. Self-censorship c. Self-appointed mindguards d. Collective rationalization

Q: Who is MOST likely to engage in social loafing? a. Men b. Women c. Those of Eastern background d. Conscientious people

Q: Which factor is MOST likely to encourage group members to publicly go along with decisions they disagree with in private? a. Action anxiety b. Negative fantasies c. Real risk d. Fear of separation

Q: Explain the three categories of ethical issues in negotiation.

Q: All of the following are true statements about minority opinionEXCEPT: a. Minority opinion has little influence over group decision-making b. Minority opinion encourages problem exploration c. Minority influence is often slow and indirect d. Minority opinion often leads to better solutions

Q: Identify factors that contribute to sexual harassment.

Q: ____________________ is an important outcome of open, supportive communication in a group. a. Instrumentality b. Future orientation c. Psychological safety d. None of the above

Q: Explain the social causes of aggression.

Q: Which of the following is a superiority statement? a. "When do you think the project will be done? b. "I have more experience than you with this type of problem." c. "That's a really bad idea." d. "I think we should meet again next week, what do you think?"

Q: What are the elements of a sexually hostile work environment?

Q: Which of the following is a descriptive statement? a. "I am sorry that you feel that way." b. "Let's work on this together." c. "We are behind schedule." d. "You are being naïve."

Q: Why can we expect more conflicts in the future?

Q: Mobbing is bullying carried out by a group.a. Trueb. False

Q: An integrative approach to bargaining encourages unethical behavior. a. True b. False

Q: In "quid pro quo" sexual harassment, victims claim that they have to work in hostile working conditions. a. True b. False

Q: Sexual harassment is a form of aggression generally directed at women. a. True b. False

Q: Those who display a high level of moral reasoning are more likely use a compromise conflict style. a. True b. False

Q: A negotiator's interest is his or her public stance. a. True b. False

Q: Task oriented conflicts can become dysfunctional if they last too long. a. True b. False

Q: The rate of sexual harassment experienced by female college students is roughly the same as that encountered by female workers. a. True b. False

Q: Unproductive conflicts are marked by escalation and avoidance. a. True b. False

Q: Gender harassment consists of unwanted sexual comments and sexual behaviors. a. True b. False

Q: Any effective apology begins with _______________.

Q: ______________ consists of rude, discourteous actions.

Q: ____________________ aggression involves destructive words and deeds.

Q: Which is a social cause of aggression? a. Inflated self-esteem b. Job stressors c. Perceived unfairness d. Direct provocation

Q: ________________ negotiators employ a win-lose conflict management style.

Q: All of the following are part of unproductive conflicts EXCEPT: a. Conflict spirals b. Focus on solving the problem c. Center on personalities d. Conflict avoidance

Q: In a _____________________ work environment, women believe that working conditions interfere with their job performance.

Q: Referring to a used car price guide to agree on the price during a sales negotiation is an example of which component of Principled Negotiation? a. Invent options for mutual gain b. Insist on objective criteria c. Focus on interests, not positions d. Separate the people from the problem

Q: In _________________ sexual harassment, individuals are coerced into providing sexual favors in return for getting jobs and promotions.

Q: A farmer concerned about the impact that selling his land will have on his neighbors is addressing which ethical negotiation concern? a. Deception b. Distribution of outcomes c. Impact on outside groups d. None of the above

Q: A ___________ conflict style focuses on meeting personal needs at the expense of others.

Q: The negotiator who reopens a previous agreement in hopes of gaining more concessions is using which dirty negotiation trick? a. Good guy/bad guy b. Lack of authority c. Bad-faith negotiating d. Many for one

Q: Any ethical apology begins with a. Expression of regret for the harm caused b. An explanation for the problematic behavior c. An effort to repair the damage d. Acknowledgement that an offense has occurred

Q: Which of the following is a source of organizational conflict? a. Procedures b. Values c. Roles d. All of the above

Q: Which of the following is a part of the definition of conflict? a. Hidden struggle b. Compatible goals c. Dependence on one another d. All of the above

Q: Recognizing hot buttons is key to which phase of managing negative emotions during a conflict? a. Slowing down b. Cooling down c. Engaging constructively d. Reorienting

Q: Which is a true statement about aggressive behavior? a. Aggressive behavior can have many forms. b. Aggressive behavior can be more indirect and more passive. c. Aggressive behaviors are conscious actions that hurt or injure. d. All of the above

Q: Dirk admits that he overreacted during the meeting. He is engaged in which conciliatory conflict management tactic? a. Concession b. Supportive remark c. Acceptance of responsibility d. None of the above

Q: Graham knew he failed his staff and he wanted to regain their trust after the conflict. What is a simple positive step Graham could do? a. Avoid talking with his staff for at least a week to avoid any awkward moments. b. Keep on as usual and never acknowledge that the conflict happened. c. Present a strategic vision to help people buy-in to his leadership. d. Offer a genuine apology and acknowledge his personal commitment to growth.

Q: MaryJo tells Fredrico, "I didn't mean to disrupt your meeting." She is engaged in which analytic conflict management tactic? a. Disclosing statement b. Descriptive statement c. Qualifying statement d. Solicitation of criticism

Q: If Heather likes to produce rapid results and prod her co-workers in the process, her conflict style might be considered: a. Accommodating b. Compromising c. Competing d. Collaboration

Q: All of the following are signs of a dysfunctional conflict EXCEPT: a. Problem focus b. Conflict spirals c. Negative emotions d. Conflict avoidance

Q: Which conflict style reflects a low concern for self and a high concern for others? a. Accommodating b. Compromising c. Competing d. Collaboration

Q: Which conflict style usually produces the best opportunity for agreement and usually proves to have successful results? a. Avoidance b. Compromise c. Competition d. Collaboration

Q: Carmelita noticed her supervisor was micromanaging the project, which felt very controlling. In efforts to be a contributing team member, Carmelita might find it BEST to choose to: a. Meet with the supervisor one-on-one to ask questions about the supervisor's perspective on the project. b. Meet with the whole team and talk about the supervisor's micromanagement issues. c. Make sarcastic remarks every time the supervisor is around hoping that he will get a hint. d. Quit the project and let the supervisor finish.

Q: Amy believes she can carry out the task assigned by her supervisor. This is which element of psychological empowerment? a. Impact b. Meaning c. Competence d. Self-determination

Q: Terry's boss just made a degrading remark on his presentation report. What would be a positive FIRST step for Terry? a. Reply back with a degrading comment to the boss. b. Take a few seconds to cool down and think through what's best to say. c. Blame a co-worker for the work done. d. Ignore the comment and move forward with the plan.

Q: All of the following are forms of hard power EXCEPT: a. Coercive b. Reward c. Referent d. Legitimate

Q: Which is a TRUE statement about dysfunctional conflict? a. Avoidance may be a tactic with dysfunctional conflict b. The conflict usually centers around the personalities of those involved c. Strong negative emotions like sarcasm may be used d. All of the above

Q: This type of power is based on the characteristics of the individual. a. Expert b. Coercive c. Reward d. Legitimate

Q: Which is a true statement? a. Conflict should be avoided at all costs b. Conflict makes relationships worse c. Conflict can promote personal and relational growth d. Conflict always resolves itself

Q: After her colleague was fired for poor performance, Maria asserts that she had very little contact with him. She is using which type of impression management technique? a. Disclaimer b. Account c. Self-handicapping d. Blaring

Q: Explain the Principle of Veracity.

Q: ____________is designed to make the employee appear more likeable. a. Exemplification b. Self-promotion c. Ingratiation d. Acclaiming

Q: Eduardo tries to look competent by talking about his internship experience during an interview for an accounting job. He is using which type of impression management technique? a. Acquisitive/indirect b. Protective/direct c. Protective/indirect d. Acquisitive/direct

Q: All of the following are reasons for the abuse of power EXCEPT: a. Powerful people devote little time to finding out how others think or feel b. Powerful people protect their positions by attacking those perceived as threats c. Powerful people are more likely to rely on personal power bases d. Powerful people ignore the needs of others

Q: _________ is the glue that holds organizations together.

Q: Which channel communicates self-fulfilling prophecies through giving high performers more opportunity to speak, to offer their opinions and to disagree? a. Output b. Feedback c. Input d. Climate

Q: ___________ is self-centered (I-It) communication.

Q: The two most important causes of organizational lying are: a. Self-interest and role conflict b. Friendship and compassion c. Time pressures and personal benefit d. None of the above

Q: All of the following are elements of discourse ethics EXCEPT:a. Equal power among participantsb. Freedom from coercionc. Involve all affected by the decisiond. Unjustified claims

Q: According to the principle of veracity, lying would be justified in which situation? a. During a poker game b. To trick a criminal suspect into a confession c. To save a life d. All of the above

Q: Jue is a concerned listener who is skilled at building relationships. Unfortunately, he has a tendency to overlook the faults of others. He reflects which listening style? a. Time-oriented b. People-oriented c. Content oriented d. Action oriented

Q: Communicating negative expectations of others is referred to as the ____________ Effect. a. Galatea b. Venus c. Golem d. None of the above

Q: Discussants in dialogue continually test their understanding of the perspectives of other group members. This is which characteristic of interpersonal dialogue? a. Vulnerability b. Mutual implication c. Recognition of "strange otherness" d. Temporal flow

Q: A boss lying to a large group of employees about the true condition of the company is an example of a. Major/intentional trust betrayal b. Major/unintentional trust betrayal c. Minor/intentional trust betrayal d. Minor/unintentional trust betrayal

Q: When arguing for the importance of establishing Individual Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She has violated which standard of strong evidence? a. Reliability b. Recentness c. Consistency d. High in expertise

Q: When it comes to helping to develop character, the best stories are both vivid and vexing. a. True b. False

Q: In this stage, the listener assigns meaning to the message: a. Evaluating b. Interpreting c. Remembering d. Responding

Q: Spiritual values have been linked to improved organizational performance. a. True b. False

Q: Which of the following individuals is associated with the theory of dialogue? a. Arelene Hochschild b. Lord Acton c. Martin Buber d. Judi Brownell

Q: Person-organization fit describes the degree of compatibility and his or her work environment. a. True b. False

Q: All of the following are elements of mindfulness EXCEPT: a. Creation of new categories b. Data Analysis c. Openness to different points of view d. Welcoming new information

Q: Leaders can use spirituality to manipulate employees. a. True b. False

Q: Elisabet knows that she must control her anger if she is going to change her boss's mind about supplying more money for her project. To succeed she must demonstrate which emotional skill? a. Understanding emotions b. Using emotions c. Managing emotions d. Identifying emotions

Q: Extraversion is a moral virtue. a. True b. False

Q: Only those in high status occupations feel a sense of calling. a. True b. False