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Q:
The richest biodiversity appears in rain forests, the number of which has been increasing because people are turning farms back into forests.
(A) True
(B) False
Q:
Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.
a. True
b. False
Q:
All of the industrialized nations have signed, ratified, and currently abide by the Kyoto Protocol to reduce greenhouse gases.
(A) True
(B) False
Q:
True
(B) False
Answer: (A) True
Q:
The issues development process refers to the transformation of issues from a low-key and flexible stage to the regulation and litigation stage.
a. True
b. False
Q:
The formulation stage of the issues management process involves designing the firm's response to the issues facing it.
a. True
b. False
Q:
Startups and small companies are not using IT to run their businesses using e-commerce and m-commerce because of the start-up costs and security threats.
(A) True
(B) False
Q:
Jobs tend to change with the level of technology.
(A) True
(B) False
Q:
An efficient issues management process will analyze issues before ranking them.
a. True
b. False
Q:
Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.
a. True
b. False
Q:
Online business creates opportunities and market strategies that are different from traditional business operations in that technology provides the company a way to recap its initial cost to produce a product
(A) True
(B) False
Q:
Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.
a. True
b. False
Q:
MS Office was so popular that Apple had Microsoft work with it to develop its office software to ensure compatibility between PC and Mac users.
(A) True
(B) False
Q:
The stages of the issues management process are easily separable; thus each can be assigned to a specialist with the public affairs office.
a. True
b. False
Q:
Companies do not collect, save, swap, and sell personal information through e-commerce.
(A) True
(B) False
Q:
The best privacy policies include "opt-in" policy that requires the firm to notify the customer of how the information is being used.
(A) True
(B) False
Q:
An issue is a gap between what stakeholders expect and what the firm is doing.
a. True
b. False
Q:
The new industry of biotechnology has created great entrepreneurial business opportunities for health care, pharmaceutical, and agriculture firms to profitably increase our natural lifespan.
(A) True
(B) False
Q:
Risk, issue, and crisis management are the natural by products of a firms development of enterprise-level strategy.
a. True
b. False
Q:
The GE Food Alert Campaign Center encourages the production and consumption of more GM food.
(A) True
(B) False
Q:
Risk management is divided into preventable risk, strategic risk, and external risk.
a. True
b. False
Q:
The Comprehensive Environmental Response, Compensation, and Liability Act of 1980 (CERCLA), better known as the _________, is another toxic waste initiative to clean up more than 2,000 hazardous waste dumps and spills around America.
(A) Megahazard
(B) Big Chill
(C) Superfund
(D) Large Tank
(E) Financial Relief
Q:
Differentiating between risk, issue, and crisis management is easy.
a. True
b. False
Q:
________ is meeting the needs of today without sacrificing future generations' ability to meet their needs.
(A) Degradation
(B) Environmental Scrutiny
(C) Long-range viability
(D) Sustainability
(E) Technology development
Q:
Issues management is a process by which a firm deals with its most important stakeholders' demands.
a. True
b. False
Q:
One of the factors that has helped make issues management and crisis management more important to business is instant global communication.
a. True
b. False
Q:
Which statements about ozone depletion, global warming, and the endangerment of biological diversity are true?
(A) Biodiversity is the need to have alternative sources of energy, as we are too dependent upon oil.
(B) All three of these problems are similar because they are natural environmental issues that have been caused primarily by pollution.
(C) Ozone is an oxygen-related gas that floats in a thin layer in the stratosphere between 8 to 25 miles about the earth.
(D) Ozone is not very vital to living things on earth.
(E) The atmosphere of the earth is heating up, causing potential danger through the greenhouse effect.
Q:
Explain why having a prepared plan for dealing with crises is so important.
Q:
Which statements about major environmental laws and regulations are true?
(A) The Clean Air Act requires the (EPA) to set national standards that limit pollution harmful to people and the environment.
(B) The Clean Water Act sets narrow quality goals for state governments only.
(C) The National Pollutant Reduction System (NPRS) was created to specify maximum permissible discharge levels and timetables for installing state-of-the art pollution control equipment.
(D) The Solid Waste Disposal Act gives regional, state, and local governments the main responsibility for nontoxic waste management, with the EPA assisting them with research and other help.
(E) The Acid Rain Act gives Canada the right to bring American companies to court, suing them for pollution that drifts north and damages flora and fauna in Canada.
Q:
Evaluate the actions taken by Schwan Sales Enterprises, Inc. that allowed it to successfully manage its crisis with the ice cream it produced.
Q:
Which statements about sustainability are true?
(A) Sustainability is about repairing and maintaining our natural environment.
(B) Society expects sustainability and for managers to use resources wisely and responsibly.
(C) Sustainable development has become one of the foremost issues facing the world.
(D) Sustainability, or multifaceted long-term quality of life, may be the most complex yet vital phenomenon of our time.
(E) Growth in business shouldn't happen at the expense of the environment.
Q:
Compare and evaluate the four crisis management stages and Business Week's five-step model.
Q:
Which statements about biotechnology and bioethics are correct?
(A) Cloning research does not generally raise ethical or moral concerns over whether a human embryo is actually a human being.
(B) There is not much controversy over the safety, ethics, and labeling of GMFs.
(C) Companies like Abbott Labs, Eli Lilly, and Johnson & Johnson are afraid to conduct research using regenerative adult stem cells.
(D) Issues of biotechnology include genetic engineering and genetically modified foods (GMFs).
(E) Two major issues of genetic engineering include stem cell research and cloning.
Q:
Describe and give examples of each of the seven types of crises.
Q:
Which of the issues of managing technology are true?
(A) Issues of managing technology include protecting the privacy of consumers, employees, and other stakeholders and providing security to prevent information from being misused.
(B) Companies use chief financial officers to develop and implement privacy policies and to ensure privacy and information security.
(C) Managers also need to balance employee privacy with the need to use technology to monitor employees and ensure their performance meets the company's standard.
(D) Business has been reluctant to develop codes of computer ethics.
Answer: (A) Issues of managing technology include protecting the privacy of consumers, employees, and other stakeholders and providing security to prevent information from being misused.
Q:
Using an enterprise-level strategy perspective, evaluate Johnson & Johnson's actions in response to the Tylenol crisis.
Q:
Which of the elements explains how the winner takes most of the market share?
(A) Technology provides the company a way to recap its initial cost to produce a product, because as production increases, the cost of producing each additional unit increases.
(B) Economies of scale create winner-take-most market situations.
(C) Creating the industry standard and being the first-mover are important market strategies that go hand in hand to dominate a market.
(D) Being the first to develop the standard creates a first-mover advantage to become the strong winner-take-most of the market share leader.
(E) Businesses like Amazon. com, e-Bay, and Intel all have first-mover advantage.
Q:
Why is it so important to tell the truth in crisis situations?
Q:
________ is often referred to as the application of science to business.
(A) Marketing
(B) Genetic engineering
(C) Technology
(D) Productivity
(E) Information sharing
Q:
Discuss some of the relevant considerations when forming a crisis team.
Q:
________ is a performance measure relating product and service outputs to resource inputs. In simple terms, productivity is producing more with less.
(A) E-commerce
(B) Globalization
(C) Marketing
(D) Technology
(E) Productivity
Q:
What differentiates a crisis from a problem?
Q:
Which of the following is not considered by many to be a side effect of technology?
(A) environmental pollution
(B) increased productivity
(C) depletion of our natural resources
(D) loss of jobs
(E) creation of simple, boring jobs
Q:
Describe some of the major differences between issues management and crisis management.
Q:
Describe what "stakeholder integration techniques" are.
Q:
Being the first to develop the technological standard creates a(n) ________ to become the strong winner-take-most of the market share leader.
(A) market share
(B) first-mover advantage
(C) initial reality
(D) unfair advantage
(E) initial adopter advantage
Q:
The ________ leads and supports self-regulatory initiatives that created an environment of trust and that foster the protection of individuals' privacy online and in electronic commerce.
(A) CardSystems Solution
(B) National Consumers League
(C) Internet Fraud Watch
(D) Online Privacy Alliance
(E) Upfront Privacy Act
Q:
Describe the issues development process.
Q:
The company's ________ is responsible for ensuring privacy and information security.
(A) Internet police
(B) main IT administrator
(C) chief executive officer
(D) chief financial officer
(E) chief information officer
Q:
Explain how the ranking and prioritization of issues would occur.
Q:
________ combines biology and technology to develop and produce business products.
(A) Biotechnology
(B) Biomass
(C) Biohazard
(D) First-mover technology
(E) Productivity
Q:
Explain how issues management is related to corporate public policy and enterprise-level strategy.
Q:
Which statements about the relationship between technology, production, and productivity are true?
(A) Technology is the process of transforming resources into products, and technology is used to increase productivity.
(B) Production is a performance measure of how many products were produced; whereas, productivity is a performance measure relating outputs to inputs.
(C) The goal is to increase productivity; however, a firm can increase production while decreasing productivity.
(D) Productivity is a performance measure relating outputs to inputs.
(E) Technology has not changed the way in which we do business in the past several decades.
Q:
Discuss what personal stakes managers might have in issues definition.
Q:
Which of the following is true of the business-government connection?
(A) Democracies are generally open to capitalism with free enterprise.
(B) North America, Japan, EU countries, and India have little free enterprise.
(C) Most of the Scandinavian countries' governments and businesses do not tend to intermingle.
(D) The governments of Japan and China, the government has no ownership in business.
(E) Fannie Mae and Freddie Mac are mixed government and private ownership.
Q:
Distinguish between issues management and crisis management.
Q:
Which of the following is not true of a democracy?
(A) Powers of legislative, executive, and judicial branches of government are combined within one office.
(B) Fair elections with multiple party candidates
(C) Independent media with freedom of political speech without fear of censorship or punishment
(D) Separation of powers among the legislative, executive, and judicial government branches
(E) Open society with independent organizations pursuing social, religious, and cultural goals
Q:
Business continuity plans must be expanded to include all, except:
a. technology
b. environment
c. business continuity
d. communications
Q:
Three primary political systems include democracy, single-party, and ______.
(A) republican
(B) non-partisan
(C) laisser-faire
(D) military dictatorship
(E) up-front party
Q:
All of the following are part of the Ten Steps of Crisis Communication except:
a. Identify crisis communication team
b. Train spokesperson
c. Keep arm's length from your audience
d. Be prepared to ride out the storm
Q:
A ________ company conducts business in one country.
(A) homegrown
(B) international
(C) domestic
(D) multinational
(E) semi-private
Q:
Transparency International has a vision of a world in which government, politics, business, civil society, and the daily lives of people are free of corruption.
(A) True
(B) False
Q:
The crisis resolution stage is
a. the first stage of managing a crisis
b. cannot overlap other stages
c. defined in duration
d. the goal of crisis management
Q:
Bribes are commonly given to high-level officials to buy products, but they are also given to avoid taxes, to stop unfavorable government intervention, and to gain favorable treatment.
(A) True
(B) False
Q:
Which of the following is not one of the four stages of a crisis?
a. prodromal stage
b. acute crisis stage
c. chronic crisis stage
d. crisis regulation stage
Q:
NAFTA is a trade agreement between the United States, and countries of Central and South America that links millions of people producing trillions of dollars worth of goods and services.
(A) True
(B) False
Q:
When Tiger Woods crashed his Cadillac Escalade into a fire hydrant and a tree, he made several errors in managing that crisis. Which of the following is not one of his mistakes?
a. waiting too long to issue a statement
b. running from the truth
c. hiding away
d. issuing a statement
Q:
Europe has changed over the years to become more like the United States by having independent state/countries join together as one market, which is similar to the U.S. system of free trade between its states.
(A) True
(B) False
Q:
The case that is generally agreed to have "made" crisis management is the
a. Ford/Firestone tire tread separation case.
b. Johnson & Johnson/Tylenol case.
c. Enron scandal.
d. Exxon Valdez oil spill.
Q:
Which is not a key question to help with issue analysis?
a. How did it start?
b. Who started the ball rolling?
c. Who is now involved?
d. Who will get involved?
Q:
Piracy in China, and other developing countries, has been a big problem for U.S. business.
(A) True
(B) False
Q:
The International Monetary Fund (IMF) keeps track of the global economy and the economies of member countries but does not lend to countries with balance of payments difficulties nor give economic and financial policy advice.
(A) True
(B) False
Q:
Companies that adopt issues management processes typically develop
a. better reputations.
b. more expertise in identifying issues.
c. better relationships with internal stakeholders.
d. more ethical behavior among their employees.
Q:
The Trade Adjustment Assistance Act provides help for those injured by imports by providing retraining programs to find new jobs, but it is not awarded very often.
(A) True
(B) False
Q:
Issues management today can be considered a subset of the activities of
a. public affairs departments.
b. strategic planning staffs.
c. public relations departments.
d. various ad hoc committees.
Q:
The International Trade Administration of the Department of Commerce and the International Trade Commission administer certain aspects of trade law.
(A) True
(B) False
Q:
Which of the following is not a stage in the issues development process?
a. felt need
b. resolution
c. media coverage
d. regulation
Q:
Protectionism works in the long-run.
(A) True
(B) False
Q:
In what do value-based companies believe?
Q:
Supporters of tariffs claim they help save jobs at home; however, others disagree.
(A) True
(B) False