Q&A Hero

Q: According to the textbook, the businesses most likely to succeed in todays rapidly evolving global environment will be those best able to ______. A. meet shareholders quarterly growth expectations B. build the best senior management team C. balance the conflicting interests of multiple stakeholders D. state and meet specific CSR objectives

Q: ______ stakeholders are external to the firm. A. Organizational and economic B. Economic and personal C. Economic and societal D. Personal and organizational

Q: A(n) ______ in an organization is (by definition) any group or individual who can affect or is affected by the achievement of the organizations objectives. A. employee B. customer C. supplier D. stakeholder

Q: Which of the following is NOT one of the five stages of learning organizations go through when developing a sense of corporate responsibility? A. defensive B. compliance C. managerial D. offensive

Q: What holds organizations together and allows them to focus on efficiency, productivity, and profits? A. respect B. diversity C. trust D. competence

Q: When prioritizing stakeholders, firms may consider which of the following factors? A. employee happiness B. community desires C. supplier demands D. all of these

Q: The firms most likely to succeed in todays rapidly evolving global environment will be those best able to ______ by balancing the conflicting interests of multiple stakeholders. A. adapt to their environment B. change their environment C. regulate their environment D. ignore their environment

Q: ______ stakeholders include consumers, shareholders, and competitors. A. Organizational B. Economic C. Societal D. Personal

Q: ______ stakeholders are internal to the firm. A. Organizational B. Economic C. Societal D. Personal

Q: Why do young children not meet the textbook authors definition of stakeholder? A. They are not of legal age. B. They do not have capacity to affect the firms operations. C. They are not interested in stakeholder issues. D. They are not consumers.

Q: Who is usually credited with contemporary stakeholder theory? A. Frank Pierce B. Eric Rhenman C. Ed Freeman D. Frank Abrams

Q: ______ in an organization are the individuals and groups who depend on the firm in order to achieve their personal goals and on whom the firm depends for its existence. A. Stakeholders B. Shareholders C. Directors D. Consumers

Q: Why are brands more important today than they were in the past?

Q: Discrimination based on gender is generally prohibited in developed societies. Cultural relativism, however, may require companies to take different approaches to gender equality in countries where women are segregated from male workers. How should a company be practicing CSR deal with such situations?

Q: What are the two different types of social technologies and why are they important to businesses?

Q: Briefly define each of the five driving forces of corporate social responsibility and make an argument regarding which of the forces is most important.

Q: How have new communication technologies impacted the need for corporate social responsibility?

Q: Adam Smith argued that all business is local. Explain what this means, including the evolution of the concept.

Q: The earths resources continue to replenish themselves as the human population grows.

Q: Regardless of whether a firm believes in global warming, it should take steps to increase sustainability because it is safer to act than to not act.

Q: It may not be possible for corporations in developing countries to progress at the same rate as those in developed countries.

Q: The Internet and globalization are bridging the wealth gap between affluent and nonaffluent people because poor people now have more access to information.

Q: Branding is not as important for large companies such as Starbucks, Apple, and Nike as it is for small companies.

Q: Social media is irrelevant to companies because they share information through other means.

Q: Because of globalization, firms must meet varying cultural standards of what is acceptable.

Q: If a company has its headquarters in the United States but has offices in other countries, it only needs to follow the U.S. law.

Q: In developing countries, corporate transgressions do not matter.

Q: Corporate social responsibility only influences some aspects of a companys operations.

Q: Corporate social responsibility is applicable ______. A. only where there is a high level of affluence B. only where there is a high level of poverty C. only where there is a high level of globalization D. in all areas

Q: Which company with its campaign using football player Colin Kaepernick showed it to be a brand with attitude? A. Walmart B. Under Armour C. Nike D. McDonalds

Q: The worlds population is becoming not only larger but also ______. A. more prone to communicable diseases B. more dispersed throughout rural areas C. more dependent on global sources of freshwater D. more concentrated in urban areas

Q: IKEA faced negative publicity in its home country when it ______. A. included religious leaders in the catalog it distributed throughout Europe B. airbrushed women out of photos in the Saudi version of its catalog C. included women in photos in catalogs it distributed throughout the Middle East D. created a website highlighting the importance of sustainability practices

Q: In the Internet Age, the problem is no longer an individual lacking access to sufficient information, but in having access to ______. A. too much disinformation B. sufficient overall information C. international information D. enough useful information

Q: New communication technologies have ______. A. enhanced the power of media conglomerates B. increased consumer buying power C. decreased the power of media conglomerates D. enhanced the ability to hide unfair business practices

Q: The Twitter Revolution played an important part in which of the following? A. Tiananmen Square protests in China B. Tunisias Jasmine Revolution C. bus boycotts in the American South D. Russian Revolution

Q: According to the text, brands are ______. A. a focal point of corporate success B. less important today than in the past C. not as important in BRIC countries D. becoming less important due to globalization

Q: Social media is allowing consumers to ______. A. completely understand the CSR of companies B. interact with firms in real time in ways that shape their purchase decisions C. select the most environmentally friendly products D. try more products virtually before purchasing

Q: CSR serves as brand insurance by ______. A. enabling the firm to develop credibility among stakeholders B. creating a great public relations campaign to extol the firms CSR efforts C. enabling the firm to grow internationally D. expanding current products and services to reach the poor

Q: Lifestyle brands are brands that ______. A. base more of their appeal to consumers on aspirational values B. base more of their appeal to consumers on physical properties of the product C. base more of their appeal to consumers based on geographic location D. primarily target young consumers (age 1835)

Q: A companys brand is ______. A. less important now due to globalization B. very easy to develop, but very difficult to damage C. more important today than it was in the past D. equally important now as it was in the past

Q: The best way for a company to protect its brand is ______. A. to hire the best public relations firm it can afford B. to integrate a CSR perspective throughout operations C. to limit its advertising budget D. nonexistent; there is really no way a company can protect its brand

Q: Which of the following is NOT considered one of the BRIC economies? A. Belgium B. Russia C. India D. China

Q: Which of the following companies is powered by 100% renewable energy? A. Purdue Pharma B. Apple C. General Food D. Amazon

Q: According to the textbook, what is the relationship between globalization and communication? A. Globalization demonstrates that the pace at which social innovations spread is increased by communication technologies. B. Communication allows businesses to establish offices in many different parts of the world, thus increasing globalization. C. Globalization creates more communication mechanisms. D. There is very little relationship between globalization and communication.

Q: According to the textbook, how does globalization affect the flow of information? A. Because of globalization, information is communicated more effectively. B. Globalization allows companies to operate in many countries. C. Globalization provides more people access to newspapers. D. Globalization does not affect the flow of information.

Q: What is the significance of the BRIC and CIVETS economies? A. These economies will have the most opportunity for profitability in 5 years. B. These economies have the most lax regulations and, therefore, are the easiest markets for firms to enter. C. These economies will allow more and more consumers to join the middle class. D. These economies are not significant for firms.

Q: According to the textbook, which driving force of corporate social responsibility is most important? A. affluence, because without money and care about social issues, CSR initiatives are moot B. communication, because companies must successfully communicate with their stakeholders to remain profitable C. sustainability, because addressing environmental issues is critical to the continuing success of businesses D. The forces are all equally important and work together.

Q: How does strategic CSR seek evolution of the current economic model? A. It seeks to reform the current system so that value is created broadly by integrating a CSR perspective into firm strategy and throughout operations. B. It seeks to create a new economic system that does not have the flaws of the current model. C. It seeks a piecemeal fix of the current economic model by addressing small issues over a longer period of time. D. It seeks to develop the current system through government regulation of firm practices.

Q: Which of the following does the textbook NOT provide as an example of a corporations sustainability efforts? A. Sea Worlds program to nurse sick animals back to health B. General Electrics Ecoimagination program C. Unilevers firm-wide sustainable living program D. Toyotas hybrid car

Q: The Green New Deal is an example of activists call for a ______ in dealing with resource utilization. A. evolution B. revolution C. devolution D. aspirational goal

Q: How does our economic model encourage waste? A. Our economic model does not encourage waste. B. It encourages constant consumption, such as buying a car every 3 years instead of every 10 years. C. Consumers are encouraged to purchase more reusable products than they need. D. Many corporations accumulate a lot of garbage as a result of their work, and many do not recycle.

Q: Sustainability efforts of a firm deal with ______. A. labor issues B. environmental issues C. long-term profitability D. legal compliance

Q: How does affluence lead to more rapidly shifting public attention on issues of concern? A. It leads to a more engaged civil society. B. It leads to consumers having more money to spend. C. It leads to society having more access to social media. D. Affluence does not lead to more rapidly shifting public attention on issues of concern.

Q: How might stakeholders living in affluent societies impose their values on firms overseas operations? A. The U.S. government passes a Transparency in Supply Chains Act to ensure firms are using fair labor practices throughout the world. B. A group of consumers protest the environmental affects of an oil companys operations in South America. C. U.S.-based employees of a coffee company strike because of poor labor conditions in the companys overseas coffee fields. D. all of these

Q: According to the textbook, why do corporate social responsibility initiatives tend to gain more traction in affluent societies? A. Consumers in developing countries do not care about CSR issues. B. Consumers in developed societies expect more from the companies whose products they buy. C. Corporations in affluent societies can spend more money on CSR initiatives. D. Businesses in developing countries do not have competition and, thus, do not need to have CSR initiatives.

Q: According to the textbook, why is corporate social responsibility increasingly crucial to business success? A. CSR is not crucial to business success; it is just a recommendation for companies. B. CSR initiatives ensure consumers spend more money at the business. C. Businesses cannot be profitable without CSR initiatives. D. It provides a mission and strategy around which a firms multiple stakeholders can rally.

Q: What are the five driving forces of corporate social responsibility? A. brands, communication, affluence, domestic credibility, and profitability B. sustainability, globalization, consumer engagement, profitability, and brands C. affluence, sustainability, globalization, communication, and brands D. stakeholder engagement, profitability, communication, sustainability, and brands

Q: What is the CNN test? A. Will this be better for CNN or a print newspaper? B. Should the corporation tell CNN about this or ignore it? C. Will CNN find this newsworthy? D. How will this be viewed by watchers of CNN when broadcast around the world?

Q: What service would be known as a digital philanthropy? A. PayPal B. Wikipedia C. Philanthropy.com D. GoFundMe

Q: What are the four phases of stakeholder access to information? A. industrialization, internationalization, globalization, and digitization B. industrialization, domestic production, and international trade C. international trade, use of internet technology, and globalization D. growth, globalization, and job creation

Q: Which of the following is an example of Adam Smiths view of the business world? A. A small local store treats its workers well to preserve the goodwill of the community. B. A U.S.-based manufacturing company opens a plant in a developing country to save labor costs. C. A multinational corporation ignores its environmental issues in Asia because its consumers are in Europe. D. A business fails to pay its workers adequately because, despite complaints from the workers, lower pay is more profitable.

Q: Which of the following is NOT an example of a companys sustainability efforts? A. implementing recycling programs in its offices B. encouraging employees to carpool to work C. ensuring products come from fair labor areas D. installing timers lights to save electricity

Q: In examining how affluence drives CSR, it is important to know that the concept of being better off is ______. A. cultural universal B. rationally determined C. relative D. objective

Q: According to the text, corporate social responsibility issues tend to gain a foothold in societies that are more ______. A. impoverished B. affluent C. unstable D. democratized

Q: The textbook states that corporate social responsibility is both a process and an outcome. What does this mean?

Q: The book argues that the strongest of the four (ethical, moral, rational, and economic) arguments supporting CSR is the economic one. Why does it argue that to be true?

Q: The textbook states that corporate social responsibility is a fluid concept. What does this mean?

Q: Define and discuss briefly the ethical, moral, rational, and economic arguments for corporate social responsibility. Of the four components, which one is more relevant to you and why?

Q: Describe the famous example of the Malden Mills fire and discuss Aaron Feuersteins response to the fire. Was his response an example of corporate social responsibility? Why or why not? What are some other approaches the company could have taken?

Q: Define corporate social responsibility. What arguments in favor of CSR seem most important to you? How is CSR different from strategic CSR?

Q: The moral argument for corporate social responsibility focuses on adopting the path of least resistance with regard to issues of concern that make common and business sense.

Q: By adopting a rational argument for corporate social responsibility, firms seek to interpret evolving societal values and stakeholder expectations, and they act to avoid future sanctions.

Q: One definition of corporate social responsibility is a responsibility among firms to meet the needs of their stakeholders and a responsibility among stakeholders to hold firms to account for their actions.

Q: There is widespread agreement among corporate executives about the necessity of corporate social responsibility.

Q: Since the early 19th century, managers have consistently paid attention to the interests of all stakeholders.

Q: Which of the following is NOT a characteristic of corporate social responsibility? A. It is a static target that does not change. B. It is an evolving concept. C. It varies across countries and cultures. D. It is both critical and controversial.

Q: For a hair care salon shop that is a privately owned business, which of the following is NOT likely to be a stakeholder? A. tax authorities B. customers C. suppliers of hair dryers D. the New York Stock Exchange (NYSE)

Q: According to the textbook, corporate social responsibility is strongest when ______. A. business leaders view their role as stewards of resources owned by others B. lower-level employees take the lead in developing socially responsible practices in the workplace C. consumers demand higher levels of social responsibility D. government requires specific business practices

Q: The call for social responsibility among businesses is generally recognized as a concept that began in which time period? A. the early late 20th century, after the impact of the Industrial Revolution B. the late 20th century and early 21st century, after numerous widespread financial scandals C. ancient times, as early as the writings of Socrates D. the 17th century, after concerns about the excesses of the East India Company were publicized

Q: From a corporate social responsibility perspective, a firms success is primarily related to its ability to ______. A. incorporate stakeholder concerns into its business model B. maximize the use of all its internal and external resources C. minimize its tax liabilities D. create more energy-efficient manufacturing processes