Q&A Hero

Q: Which of the following disconfirming responses fails to acknowledge the messages of the other person? a. Impersonal b. Interrupting c. Tangential d. Impervious

Q: The interest in business ethics is just a fad that has only recently been created by popular scandals (i.e., Enron, WorldCom, etc.) reported in the news.

Q: Judging the truth of a message comes at which stage of the HURIER listening model? a. Hearing b. Remembering c. Interpreting d. Evaluating

Q: Refusing to lump people into categories reflects which psychological process of a mindful state? a. Creation of new categories b. Welcoming new information c. Openness to different points of view d. Looking to future interaction

Q: Which of the following is NOT a characteristic of interpersonal dialogue? a. Unscripted and unrehearsed responses b. Openness to risk c. Focus on a specific outcome d. Tentativeness about the feelings of the other party

Q: You can expect to spend most of your time in an organization sending which type of messages? a. Dialogue b. Technical dialogue c. Monologue d. None of the above

Q: What is a true statement about dialogue? a. Can't be used during conflict b. Focuses on the gathering and processing of information c. Product of an I-Thou relationship d. All of the above

Q: Why is confirmation at the "heart of dialogue?

Q: How do you know if your organization encourages trusting relationships?

Q: Outline the guidelines for discourse ethics.

Q: Outline the steps for restoring trust that has been broken.

Q: Explain the four skills sets of emotional intelligence.

Q: Identify your listening style and how your style has helped or hurt your relationships.

Q: Name the benefits of being mindful.

Q: Name and explain the three characteristics of mindfulness.

Q: Name and explain the ethical commitments we must make to engage in dialogue.

Q: Interpersonal trust imposes an ethical obligation on the person being trusted.a. Trueb. False

Q: In discourse ethics, parties should have different levels of power and standing. a. True b. False

Q: Trust repair requires the active involvement of both the violator and violated. a. True b. False

Q: Emotions should be kept separate from reasoning. a. True b. False

Q: Action-oriented listeners focus on the task at hand. a. True b. False

Q: Becoming more mindful is extremely difficult if not impossible. a. True b. False

Q: Dialogue involves venting emotions. a. True b. False

Q: ____________ sets up ground rules for ethical argument.

Q: ___________ listeners put a priority on maintaining relationships.

Q: _______________ reasoning draws comparisons between two objects or cases.

Q: ________________ describes the ability to identify and influence feelings in ourselves and others.

Q: A(n) ________________ confirming response accepts the feelings of the other party as legitimate.

Q: A(n) _______________ disconfirming response is overly intellectual.

Q: In the _____________ stage of listening, the receiver judges the accuracy and truthfulness of the message.

Q: _________ is the glue that holds organizations together.

Q: ___________ is self-centered (I-It) communication.

Q: All of the following are elements of discourse ethics EXCEPT:a. Equal power among participantsb. Freedom from coercionc. Involve all affected by the decisiond. Unjustified claims

Q: Jue is a concerned listener who is skilled at building relationships. Unfortunately, he has a tendency to overlook the faults of others. He reflects which listening style? a. Time-oriented b. People-oriented c. Content oriented d. Action oriented

Q: Discussants in dialogue continually test their understanding of the perspectives of other group members. This is which characteristic of interpersonal dialogue? a. Vulnerability b. Mutual implication c. Recognition of "strange otherness" d. Temporal flow

Q: A boss lying to a large group of employees about the true condition of the company is an example of a. Major/intentional trust betrayal b. Major/unintentional trust betrayal c. Minor/intentional trust betrayal d. Minor/unintentional trust betrayal

Q: When arguing for the importance of establishing Individual Retirement Accounts (IRAs) for employees, Krystal cites a popular singer to support her argument. She has violated which standard of strong evidence? a. Reliability b. Recentness c. Consistency d. High in expertise

Q: In this stage, the listener assigns meaning to the message: a. Evaluating b. Interpreting c. Remembering d. Responding

Q: Which of the following individuals is associated with the theory of dialogue? a. Arelene Hochschild b. Lord Acton c. Martin Buber d. Judi Brownell

Q: All of the following are elements of mindfulness EXCEPT: a. Creation of new categories b. Data Analysis c. Openness to different points of view d. Welcoming new information

Q: Elisabet knows that she must control her anger if she is going to change her boss's mind about supplying more money for her project. To succeed she must demonstrate which emotional skill? a. Understanding emotions b. Using emotions c. Managing emotions d. Identifying emotions

Q: Treating the other person with respect is which type of confirming response? a. Recognition b. Acknowledgement c. Endorsement d. Friendliness

Q: Which is a true statement about organizational trust? a. Makes an organization more productive b. Those who trust put themselves in a vulnerable position c. Imposes an obligation to protect the rights and interests of others d. All of the above

Q: A(n) _______________ disconfirming response involves sending messages with multiple or unclear messages. a. Tangential b. Endorsement c. Ambiguous d. Impervious

Q: Which of the following emotional skill sets is most difficult to use? a. Understanding emotions b. Using emotions c. Managing emotions d. Identifying emotions

Q: In this type of confirming response, one communicator accepts the feelings of the other as legitimate. a. Endorsement b. Acknowledgement c. Recognition d. Helpfulness

Q: Kim always sought to foster a work environment of openness and collaboration. This type of leadership had a positive effect on the team because they saw that Kim sought to build a. Honesty b. Trust c. Confidence d. Compromise

Q: Bob was struggling to make a decision. He had a ton of information that he had compiled from the team and he was feeling bogged down in the details. Which category of listener was he expressing? a. People-oriented listener b. Action-oriented listener c. Content-oriented listener d. Time-oriented listener

Q: What does the "H" stand for in the HURIER model? a. Helping b. Hindering c. Hearing d. Hoping

Q: Which is considered a neutral stance of interaction between self and others? a. Dialogue b. Monologue c. Technical dialogue d. Default dialogue index

Q: Which is considered an equal conversation of understanding and a product of an I-Thou relationship? a. Dialogue b. Monologue c. Technical dialogue d. Default dialogue index

Q: Alan's team has trouble staying on task. What listening style should he employ with his group? a. People-oriented b. Action-oriented c. Content-oriented d. Time-oriented

Q: Explain why time pressures undermine moral reasoning.

Q: What is moral hypocrisy?

Q: Outline the Five "I" model of decision-making.

Q: Name and explain the four lenses of the Moral Compass.

Q: Name and explain TWO of the components of moral intensity and how they increase the visibility of a moral issue.

Q: Define moral intensity.

Q: What is moral imagination and how can it be developed?

Q: Moral judgment is the most studied stage in the Four-Component Model of ethical decision-making and behavior. a. True b. False

Q: Most people tend to overestimate how ethical they are. a. True b. False

Q: Externally oriented individuals are more likely to persist in ethical tasks than internally oriented people. a. True b. False

Q: Time pressures increase the likelihood of poor moral decisions. a. True b. False

Q: Once set, it is impossible to change our moral intuitions. a. True b. False

Q: Research suggests that the moral reasoning of men differs from the moral reasoning of women. a. True b. False

Q: According to results of studies using the Defining Issues Test, when education stops, moral development plateaus. a. True b. False

Q: Individuals at the pre-conventional level of moral thinking decide on the basis of direct consequences. a. True b. False

Q: ___________ are general patterns or structures in our memories that are used to solve ethical issues.

Q: ___________________ describes times when people have strong moral opinions but can't explain their reasoning.

Q: In moral ______________, individuals and organizations want to appear ethical but don't want to pay the cost of behaving ethically.

Q: _______________ are those factors that help us give voice to our values.

Q: The greater the _____________ of an issue, the more likely we are to notice it.

Q: Implementing a moral choice requires both persistence and _________________.

Q: _____________ and ________________ play an important role in determining whether or not we follow though on our moral choices.

Q: Reluctance to using ethical terminology in organizations is referred to as ________________________.

Q: Name the stage of moral decision-making and action. Choosing between possible courses of action ___________________.

Q: Name the stage of moral decision-making and action. Greatly influenced by rewards and emotional states _______________.

Q: Name the stage of moral decision-making and action. The first stage or step of moral action _________________________.

Q: Name the stage of moral decision-making and action. Executing the plan of action _________________________.

Q: Which of the following is an example of right vs. right ethical choice? a. Choosing between being compassionate or being just b. Making a decision that will hurt one of two groups c. Choosing between obeying or disobeying the law d. None of the above