Q&A Hero

Q: The morality of a power source depends on the ends or goals that it serves. a. True b. False

Q: Utilitarianism is the best known example of a consequential theory.

Q: In __________________, influencers offer explanations, evidence and logical arguments to convince others to go along with their requests.

Q: Most business managers rely on a deontological approach.

Q: It is good advice to go with your gut.

Q: ________________ is impression management done for pay.

Q: According to the ____________________, lying is only justified in certain situations.

Q: If you are asked to make hastily a decision that you believe raises potential ethical issues you should be a good team player and proceed with the decision.

Q: An appearance of a conflict of interest can be as damaging as an actual conflict.

Q: Having high expectations of the self is called the _____________ Effect.

Q: The two most common causes of organizational lying are _________________ and _____________.

Q: Creativity and thinking out of the box are just a scoundrel's way of saying that coming up with alternatives in solving how you handle ethical issues are valuable skills to keep you from getting caught.

Q: ___________________ describes how people try to control the images others have of them through their behaviors.

Q: Despite the disclosure rule, making decisions in private to avoid negative reaction is generally best for a business as it safeguards your firm's reputation and keeps competitive information away from your competitors.

Q: ___________ power rests on the admiration one individual has for another.

Q: In business, concerning yourself with how your decision making affects stakeholders is useless given the number of stakeholders and their different interests.

Q: Coercive, reward and legitimate power are all based on organizational _____________.

Q: According to Lawrence Kohlberg, developer of a key theory of moral reasoning, role taking is useless as nothing is gained by putting yourself in the shoes of others.

Q: In ______________ acting, emotional laborers embrace their roles.

Q: Ethical dilemmas represent conflicts in values.

Q: Kara believed she could finish her degree early even though her advisor told her she wouldn't succeed. This is an example of: a. Galatea Effect b. Pygmalion Effect c. Golem Effect d. Deception

Q: A virtue ethics perspective requires a moral actor to look to the community that will hold the moral actor to the highest ethical standard and support the moral actor's intention to be a virtuous person.

Q: As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of: a. Emotional labor b. A proactive influence tactic c. Organizational politics d. Golem Effect

Q: A virtue ethics perspective considers the actor's character, motivations, and intentions.

Q: Which is a true statement? a. Impression management can be abused if not used properly. b. Impression management can turn into manipulation. c. Careerists will use self-promotion to advance themselves at the expense of others. d. All the above

Q: A major challenge of deontological approaches is deciding which duty, obligation, right, or principle takes precedence because ethical dilemma often pit these against each other.

Q: Caroline liked to invite her employees into the decision-making process for company protocols. This is an example of: a. Pygmalion Effect b. Impression management c. Psychological empowerment d .Galatea Effect

Q: Business managers generally rely on the consequentialist approach.

Q: Positive politics is referred to as: a. When power is meant to serve others and not be self-centered b. Happy and energetic politics c. Political power to wield over people d. Power used to accrue an abundance of resources for political gain

Q: The consequentialist approach protects the rights of the minority.

Q: Nico sees that his former boss led the company by coercing employees into completing their tasks early. Nico would like to take a different approach by empowering his employees. What would be a positive FIRST step? a. Call a company meeting and tell everyone how he plans to lead. b. Bribe his team of leaders to act like a friendly and open leadership staff. c. Begin immediately modeling the type of open leader he wants his employees to be. d. Write a company policy that penalized anyone for coercive behavior.

Q: A challenge involved in using a strictly consequentialist approach is that it is often difficult to obtain the information required to evaluate all of the consequences for all stakeholders who may be directly or indirectly affected by an action or decision.

Q: What might be a behavior of a person who holds too much power? a. They may quickly dismiss proper "checks and balances" for their position. b. The person may attack another position who poses a threat to their position. c. Subordinates needs are ignored and subordinates are only seen as a means to an end. d. All of the above

Q: An ethical dilemma is defined as a situation where two or more "right" values are in conflict.

Q: Your boss seemingly always has time to talk to you and, when she does, she makes eye contact and smiles and nods. She excels at which channel of communicating expectations? a. Output b. Climate c. Input d. Feedback

Q: Parties who are affected by the business and its actions and who have an interest in what the business does and how it performs are called _______. a) stakeholders b) large customers c) community committees d) government parties

Q: All of the following are true statements about impression management EXCEPT: a. Generally reflects an accurate picture of the person b. Would be impossible to eliminate c. Places ethical burdens on both impression managers and targets d. Most often serves unethical objectives

Q: The U.S. Chamber of Commerce estimates that workplace theft costs U.S. businesses between $20 billion and $40 billion each year, and ______ are thought to be responsible for much of it. a) employees b) customers c) community members d) government agencies

Q: All of the following increase the damage done by emotional labor EXCEPT: a. Being well suited for service roles b. Interacting with aggressive clients c. High levels of interaction with customers d. Suppressing negative emotions

Q: According to a national opinion survey, identify the goal that employees did not rank in the top five? a) Honest company communications b) Good pay c) Respectful treatment d) Ethical corporate behavior

Q: According to the Principle of Veracity, a. Lies are never justified b. Most lies are justified c. Liars must justify their lies d. None of the above

Q: In this book, the authors focus on _____________ factors because ____________: a) individual; these factors are the main determinant of unethical behavior b) organization; these factors can be directly controlled by managers c) individual; a few "bad apples" spoil it for the rest of us d) organization; these factors are particularly important in unambiguous situations

Q: Stating: "According to the company code of ethics, you must not accept a gift over $25" is an example of which type of influence tactic a. Legitimating b. Ingratiation c. Pressure d. Rational persuasion

Q: According to the authors, ethical behavior is defined as: a) a set of moral principles or values that guide an individual b) rules of behavior set by the Federal government c) principles, norms, and standards agreed upon by society d) none of the above

Q: Which of the following would be considered a "hard power" influence tactic? a. Exchange b. Rational persuasion c. Apprising d. Pressure

Q: Definition of ethics–"the principles, norms, and standards of conduct governing an individual or group"–focuses on _______. a) organization b) society c) business d) conduct

Q: "Accumulating and using informal power to achieve personal and/or organizational objectives" is the definition of a. Impression management b. Deception c. Organizational politics d. None of the above

Q: _________ students may need more ethics training because research has found that they rank lower in moral reasoning than other students. a) Philosophy b) Political science c) Business d) Medicine

Q: Which is a criticism of empowerment? a. Just a management fad b. Misunderstanding of the term c. Can exploit workers d. All of the above

Q: Which of the following statements is true? a) "Bad apples" are just a few individuals who spoil it for the rest of us. b) Employees' good behavior can be spoiled by a "bad barrel." c) Ethics cannot be taught because individuals come into an organization already as a "bad apple." d) "Bad barrels" are caused by "bad apples" in an organization.

Q: Amy believes she can carry out the task assigned by her supervisor. This is which element of psychological empowerment? a. Impact b. Meaning c. Competence d. Self-determination

Q: Ethical behavior can be influenced by: a) an individual's religion b) an organization's culture c) ethical training d) an individual's personality e) all of the above

Q: All of the following are forms of hard power EXCEPT: a. Coercive b. Reward c. Referent d. Legitimate

Q: The Ethics Resource Center's 2011 National Business Ethics Survey found that only _____ percent of employees of for-profit enterprises report feeling pressured to compromise their ethical standards. a) 7 b) 13 c) 19 d) 23

Q: This type of power is based on the characteristics of the individual. a. Expert b. Coercive c. Reward d. Legitimate

Q: After her colleague was fired for poor performance, Maria asserts that she had very little contact with him. She is using which type of impression management technique? a. Disclaimer b. Account c. Self-handicapping d. Blaring

Q: According to the 2012 Edelman Trust Barometer, only _____ percent of Americans surveyed trust banks to be ethical–a _____-point drop since 2008 a) 60; 20 b) 20; 40 c) 35; 34 d) 15; 28

Q: ____________is designed to make the employee appear more likeable. a. Exemplification b. Self-promotion c. Ingratiation d. Acclaiming

Q: According to the authors, all of these are factors that laid the groundwork for the disaster in the United States in 2008 EXCEPT: a) borrowing was expensive b) real estate became the investment of choice c) mortgage originators peddled "Liar Loans" d) banks securitized the poison and spread it around

Q: The implosion of the financial markets in 2008 was largely the result of: a) illegal behavior b) the Federal government intervention c) government regulation d) unethical activities in that they ultimately produced great harm

Q: Eduardo tries to look competent by talking about his internship experience during an interview for an accounting job. He is using which type of impression management technique? a. Acquisitive/indirect b. Protective/direct c. Protective/indirect d. Acquisitive/direct

Q: Which of these is Adam Smith's first book? a) Wealth of Nations b) The Theory of Moral Sentiments c) The Corporation d) The Moral Dimension

Q: All of the following are reasons for the abuse of power EXCEPT: a. Powerful people devote little time to finding out how others think or feel b. Powerful people protect their positions by attacking those perceived as threats c. Powerful people are more likely to rely on personal power bases d. Powerful people ignore the needs of others

Q: For individuals, values can be defined as "one's core beliefs about what is important, what is valued, and how one should behave across a wide variety of situations.".

Q: Which channel communicates self-fulfilling prophecies through giving high performers more opportunity to speak, to offer their opinions and to disagree? a. Output b. Feedback c. Input d. Climate

Q: It is unethical for managers to "control" employees' ethical behavior through direct management and the organization's formal and informal cultural systems.

Q: The two most important causes of organizational lying are: a. Self-interest and role conflict b. Friendship and compassion c. Time pressures and personal benefit d. None of the above

Q: By ignoring the topic of ethical behavior, an organization may actually be encouraging unethical behavior through benign neglect.

Q: According to the principle of veracity, lying would be justified in which situation? a. During a poker game b. To trick a criminal suspect into a confession c. To save a life d. All of the above

Q: According to the authors, most people are guided by a strict internal moral compass and will not be swayed by organization factors.

Q: Communicating negative expectations of others is referred to as the ____________ Effect. a. Galatea b. Venus c. Golem d. None of the above

Q: When employees come to an organization, they have already developed into "good" or "bad" apples. Therefore, there is little a manager can do to impact an employee's ethical behavior.

Q: All of the following differentiate emotional labor from other forms of impression management EXCEPT: a. Done for pay b. Interact with those inside the organization c. Carefully scripted by the organization d. Interact with those outside the organization

Q: Both characteristics of the environment and the individual contribute to unethical behavior.

Q: What is the most important resource for empowerment? a. Information b. Money c. Time d. Space

Q: Federal laws define what is ethical. Therefore, all unethical behavior is considered unlawful.

Q: Which type of proactive influence tactic enlists the help and support of others? a. Rational persuasion b. Pressure c. Apprising d. Coalition

Q: Which type of listener is good at evaluating complex messages but can get bogged down in the details? a. People-oriented b. Action-oriented c. Content-oriented d. Time-oriented

Q: Good character is the main factor determining whether an individual acts ethically within an organization.

Q: Discarding the few "bad apples" will usually solve all of the ethical problems within an organization.