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Business Ethics
Q:
The Courage to Serve involves helping the leader change his/her destructive behaviors.
a. True
b. False
Q:
The three reasons that corporations should care about social responsibility are ______, ______ and ________.
Q:
Colluding followers feel forced to engage in unethical activities by their leaders.
a. True
b. False
Q:
CalPERS, the California Public Employees' Retirement System pressures the companies it invests in to engage in good corporate governance and socially responsible practices in areas such as ______ and ______.
Q:
Dependency encourages us to follow toxic leaders.
a. True
b. False
Q:
Organizations are finding that in the area of Corporate Social Responsibility (CSR), it is becoming increasingly difficult to separate _______ organizational ethics from ______ social responsibility.
Q:
Managing up means exceeding expectations and bring added value to the organization.
a. True
b. False
Q:
How does culture get "baked in" to an organization?
Q:
Activist followers may either support or oppose their leaders.
a. True
b. False
Q:
List the four drivers of engagement and briefly describe each one.
Q:
Being engaged makes someone a good follower.
a. True
b. False
Q:
Because of a family emergency, John was unable to complete a report for his boss. Instead, he asks a coworker to finish it for him and in the morning, John tells his boss that he did the report. Is there anything wrong with John's action?
a) No, because John's coworker only finished what John had started.
b) No, because John had a family emergency and his boss don't need the details. The report is done.
c) Yes, because John told a lie to his boss and put his reputation on the line.
d) Yes, because John is indebted to his coworker now.
Q:
Toxic followers make toxic leadership possible.
a. True
b. False
Q:
Modern information technology has increased the power of followers.
a. True
b. False
Q:
One of the higher performing employees in your group has recently had family troubles. These personal issues caused him to be less flexible with his work schedule. For example, he has come in late some mornings and missed several late afternoon meetings. However, he continues to be productive when he is at work. As his manager, what should you do?
a) Reprimand the employee and put him on notice immediately.
b) Ignore the situation because he is generally a high performer and the situation is temporary.
c) Institute flexible work hours for all employees in your group and arrange meetings when everyone can be available.
d) At the next group meeting, make an example out of him and his unethical behavior to deter other employees' misbehavior.
Q:
You are a manager forced to layoff certain employees. What is the primary objective that should guide your treatment of these individuals?
a) To make the process as quick and painless to the company as possible.
b) To ensure the grapevine is passing truthful information.
c) To ensure layoff survivors understand why they were not chosen.
d) To allow the terminated employee to maintain personal dignity.
Q:
______________ bring about change while remaining in the organization.
Q:
Which of the following is not an effective way to discipline employees?
a) Discipline must be constructive and done in a professional manner.
b) Discipline should be done privately.
c) Employees should be encouraged to explain their side of the story.
d) Discipline should be consistent with what other employees at the same level or position received.
Q:
______________ describes the feeling that followers "own their process, product and performance."
Q:
Continuous performance evaluation is categorized under which of the four drivers of employee engagement?
a) Line of sight
b) Involvement
c) Information sharing
d) Rewards and recognition
Q:
____________ are followers don't engage with their leaders at all.
Q:
As a manager of ABC Corporation, you are in a tough situation. You must send an employee to work with your new client in Europe and Sam is clearly the most qualified candidate. However, ABC Corporation is located in an area where several people of Sam's race have been violently attacked. You must choose to send Sam or Tonya. What should you do?
a) Automatically send Tonya to Europe without telling Sam he was considered.
b) Automatically send Sam to Europe because he is clearly the most qualified.
c) Ask Sam if he wants to go to Europe and discuss the situation.
d) Assign Sam to a new task and send the Tonya to Europe.
Q:
_______________ describes working well with bosses to get daily tasks done.
Q:
Federal law prohibits discrimination against individuals with specific characteristics. Which of the following characteristics is not on that list (i.e. not protected under Federal law)?
a) Religion
b) Gender
c) Pregnancy
d) Mental ability
Q:
________________ is defined as accepting a higher level of risk.
Q:
This driver of engagement, __________, refers to the fact that employees should understand the company's strategic direction and how their individual efforts play a role in the company's revenue-generating enterprise.
a) line of sight
b) involvement
c) information sharing
d) rewards and recognition
Q:
__________________ are those who remain in an organization but take their concerns about unethical behaviors to outsiders.
Q:
According to James Shaffer, an expert in communication and employee engagement, all of these are drivers of engagement EXCEPT:
a) mission statement.
b) involvement.
c) information sharing.
d) rewards and recognition.
Q:
____________ followers think for themselves and take initiative.
Q:
Which of the following is false about employee engagement?
a) Employee engagement is how committed employees are to their work.
b) Actively disengaged employees have lower turnover and absenteeism.
c) Actively disengaged employees cost the US economy billions each year.
d) Engaged employees are more productive.
Q:
The best followers score high in two dimensions: ___________________ and ______________.
Q:
Sleewalking represents characteristic of which of these groups?
a) Actively engaged employees
b) Actively disengaged employees
c) Not engaged employees
d) Partially engaged employees
Q:
All of the following are components of psychological ownership EXCEPT:
a. A sense of accountability
b. A sense of belonging
c. A sense of trust
d. A sense of efficacy
Q:
Employee with an attitude of "it's not my job" fits into which of these groups?
a) Actively engaged employees
b) Actively disengaged employees
c) Not engaged employees
d) Partially engaged employees
Q:
_____________ is meeting expectations; __________ is exceeding expectations.
a. Managing up; leading up
b. Following up; managing up
c. Leading up; managing up
d. Managing up; striving up
Q:
Reference: Types of Employee Engagement
a) Actively engaged
b) Not engaged
c) Actively disengaged
Jane frequently refuses to do work that "is not her job."
Q:
To avoid becoming dependent on a toxic leader,
a. Adopt a protective position
b. Learn to be reactive
c. Let individuals self-select for leadership positions
d. Demand leaders who tell the truth
Q:
Reference: Types of Employee Engagement
a) Actively engaged
b) Not engaged
c) Actively disengaged
Don is sometime willing to go the "extra mile," but generally comes to work to do what needs to be done and to go home.
Q:
Which type of follower is made up of "true believers" who share the values and goals of their toxic leaders?
a. Opportunist
b. Acolytes
c. Bystanders
d. Lost souls
Q:
Reference: Types of Employee Engagement
a) Actively engaged
b) Not engaged
c) Actively disengaged
Lucy is passionate and enthusiastic about her work. She is eager to go the extra mile.
Q:
Before blowing the whistle, followers should consider if they are being fair. This is which ethical element of the whistle-blowing process?
a. Dissent
b. Accusation
c. Loyalty
d. Sensitivity
Q:
Reference: Types of Employee Engagement
a) Actively engaged
b) Not engaged
c) Actively disengaged
David is willing to put in his time at work, but he exhibits no passion or no energy for what he does.
Q:
Which dissent strategy is rated as LEAST effective?
a. Repetition
b. Solution presentations
c. Threatening resignation
d. Circumvention
Q:
The best way to ensure that you are not going to be asked to compromise your values is to clearly communicate what people can expect from you.
Q:
Ivan is dissatisfied with the direction his organization is taking and responds by spending less time at work and withdrawing from relationships. He has chosen which response?
a. Exit
b. Loyalty
c. Voice
d. Neglect
Q:
If your manager asks you to betray your ethical standards, you should respond politely but firmly that you will not compromise your standards.
Q:
Obedience makes this type of follower susceptible to destructive leaders.
a. Conformer
b. Colluder
c. Cooperator
d. Concerned
Q:
Framing business decisions in ethical terms goes a long way toward increasing moral awareness, communicating your standards, and emphasizing the importance of ethical behavior.
Q:
Which type of follower exerts the LEAST amount of influence over leaders?
a. Bystander
b. Participant
c. Ignorant
d. Isolate
Q:
According to management experts, "Management by walking around" is passé in the Internet age where managers can easily communicate with employees using technology.
Q:
Which type of followers is enthusiastic but has to be told what to do?
a. Passive
b. Conformist
c. Alienated
d. Pragmatic
Q:
Courageous followers work behind the scenes to support their leaders. This is the
a. Courage to assume responsibility
b. Courage to challenge
c. Courage to serve
d. Courage to participate in transformation
Q:
Managers earn their subordinates' credibility and respect by setting clear standards, deliberately communicating those standards, and insisting that all adhere to the standards.
Q:
Compliments are just that, compliments, and employees too sensitive to accept them should receive sensitivity training.
Q:
Which is an effective strategy for avoiding toxic followership?
a. Don't let a few people choose themselves for leadership positions
b. Spread leadership duties to several people
c. Acknowledge that change is scary
d. All of the above
Q:
Exercising courageous followership requires both challenge and _____________.
a. friendship
b. vision
c. support
d. None of the above
Q:
Research finds that the intention of most dress codes is to restrict individuality and project the company image.
Q:
Which group of followers is MOST engaged with their leaders?
a. Activists
b. Diehards
c. Participants
d. Bystanders
Q:
Employees who perceive that they have been unfairly treated are less satisfied, less likely to go the extra mile, and more likely to steal from the organization.
Q:
Research suggests that _____________ is the least effective way to express dissent.
a. Circumvention
b. Repetition
c. Direct-factual appeal
d. Threatening resignation
Q:
The Equal Employment Opportunity Commission (EEOC) received more than 93,000 workplace discrimination complaints in 2011, and monetary relief for victims totaled more than $376 million.
Q:
Unfortunately, people do not want to believe that the world operates on the principles of fairness.
Q:
Which of the following is good advice for encouraging employees to blow the whistle internally?
a. Investigate all reports
b. Create anti-retaliation policies
c. Concentrate on the wrongdoing, not the whistleblower
d. All of the above
Q:
Adele has to decide whether or not to protest a new work policy she thinks is unfair. She is facing which challenge of followership?
a. Challenge of Cynicism
b. Challenge of Obligation
c. Challenge of Dissent
d. Challenge of Obedience
Q:
Fortunately, those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).
Q:
All of the following are elements of authentic followership EXCEPT:
a. Personal strength
b. Trust
c. Transparency
d. Psychological ownership
Q:
To make it easy to terminate a subordinate, ensure that you are being fair, that you deliver the news in a way that is aligned with your organization's values, and allow the employee to maintain his personal dignity.
Q:
Donna decides to blow the whistle on corruption in her organization, believing that doing so will benefit the public. Donna is addressing which component of whistle-blowing?
a. Accusation
b. Dissent
c. Loyalty
d. Timeliness
Q:
Discipline is important to ensure worker productivity, set standards of acceptable behaviors, and meet the requirements of the U. S. Sentencing Guidelines.
Q:
Turkey farming is the fine art of placing poor performers alongside strong performers so that the organization benefits.
Q:
"Whistle-blowers" are referred to as:
a. People who like to look for problems and report them as much as possible
b. Employees who express their concerns within the organization
c. People who take valid organizational concerns to outsiders in hopes the problem will be corrected
d. People who see a problem within the organization and rely on others to report the issue
Q:
Which is NOT a characteristic of Managing Up/Leading Up?
a. Understand yourself, understand your boss, understand your organization
b. Blend your work styles with your boss and co-workers as best as possible
c. Clarify any expectations with your supervisor and colleagues
d. Always be sure your opinion is what matters most
Q:
Given that performance evaluations have little effect on employee performance, evaluating employee performance once every 18 months is sufficient.
Q:
Ruth has observed the teacher's aide frequently demeaning some of the students in the class. The lead teacher is not aware of the teacher aide's behavior. What would be the next best way for Ruth to exercise courageous followership?a. Unite all the students to retaliate against the teacher's aideb. Go by herself or with another student to talk to the lead teacher and mention the poor behavior she has seen in the teacher's aidec. Talk immediately with the administrator over the lead teacher and recommend that the lead teacher and teacher's aide be dismissedd. Let the situation work itself out over time
Q:
Interestingly, according to a survey of executives, most respondents would rather lie to employees about performance than confront them about performance problems.
Q:
One of a manager's most important responsibilities is to bring good people into the organization.
Q:
Carlos knew the restaurant kitchen was violating state codes. If Carlos reported the conditions to the health department, there is a chance the restaurant would have to close or that he could receive backlash from co-workers. What type of challenge was Carlos facing as a follower?
a. Challenge of Bad News
b. Challenge of Obligation
c. Challenge of Obedience
d. Challenge of Dissent
Q:
The non-profit relied heavily on its volunteers. Amanda had volunteered with them for 10 years and found the responsibilities to be increasingly time consuming which affected her regular commitments to family and work. Which of the challenges does Amanda face as a follower?
a. Challenge of Bad News
b. Challenge of Obligation
c. Challenge of Obedience
d. Challenge of Cynicism
Q:
Unfortunately, given diverse activities that managers are responsible for, they play a limited role in increasing employee engagement and building an ethical culture.
Q:
The staff felt very skeptical of their boss. Frequently, they would complain and critique new policies as though they were tabloid magazines. A new employee, Jessica, found that the staff struggled with the:
a. Challenge of Bad News
b. Challenge of Obligation
c. Challenge of Obedience
d. Challenge of Cynicism