Q&A Hero

Q: Contrast the doctrine of employment at will with the just cause doctrine.

Q: In its Bribe Payers Index (BPI) of 2008, Transparency International (TI) cited Russia, China, Mexico, and India for having particularly high levels of perceived bribery.

Q: Identify the three components of the American Marketing Association Statement of Ethics.

Q: The additional cost of corruption to international projects is less than 5% on average making it practical to include corruption as a cost of doing business.

Q: Identify the ethical issues related to product in marketing. Name and explain three of the ABCs of marketing.

Q: How does acting justly impact organizational behavior?

Q: Although bribes are an accepted part of commercial transactions in many Asian, African, Latin American, and Middle Eastern countries, it is usually against the law in these very same countries.

Q: Name and explain the four "Ps" of marketing.

Q: If a company official is abducted by Somali pirates and held for ransom, the Foreign Corrupt Practices act (FCPA) calls for the company to forego negotiating for the employee's release and to not pay a ransom.

Q: Employees should be viewed as one of an organization's resources like raw materials and money. a. True b. False

Q: Research finds that successful international business persons are inflexible when it comes to cultural aspects with little or no tolerance for ambiguity.

Q: In the United States, employers are generally allowed to fire individuals without providing specific reasons. a. True b. False

Q: Behavior is difficult to predict because people adapt their behaviors to what they believe others expect of them.

Q: Name and explain the types of ethical climates.

Q: Research suggests that if we understand how people think and behave in their native environment, we will understand how a particular group will behave in relation to cultural outsiders.

Q: Outline suggestions for dealing with stories that encourage unethical behavior.

Q: Visitors to another culture will notice things that are important at home but that may not be important in the target culture.

Q: List six areas typically addressed by codes of ethics.

Q: Given the larger distance, workers in a culture of high power distance are more willing to question the boss's authority or even blow the whistle on an unethical manager.

Q: Why are empowered employees more likely to make ethical decisions?

Q: Because of the cultural differences in Asia and Latin America, "help lines" are more effective when they are oriented more toward reporting misconduct.

Q: Unfortunately, fluency in a foreign language assists with verbal communication, but helps little in understanding the culture.

Q: Why is it important to take a systematic approach to changing ethical culture?

Q: Spouses of high level expatriate managers generally serve in a corporate "ambassador" role.

Q: Explain the negative impacts of anomie.

Q: What advice would you give a new organizational board member?

Q: The term emotional intelligence (EQ) has been used to describe an individual's ability to be effective in cross-cultural situations.

Q: Explain how organizational structure can encourage unethical behavior.

Q: Because of the expatriate manager's and the manager's family's inability to adjust to the foreign work environment, many overseas assignments end early and unsuccessfully.

Q: Reebok Corporation has made human rights a hallmark of its corporate strategy, culture, and identity. Briefly describe at least two of the ways in which the company addresses international human rights issues.

Q: Organizational commitment is greatest in caring ethical climates. a. True b. False

Q: When changing ethical culture, choose one component to focus on. a. True b. False

Q: Of the following statements about the Organization for Economic Cooperation and Development (OECD) Anti-Bribery Convention (the "Convention") which are untrue. a. Participating countries include countries in Western Europe and North America b. The Convention requires signatories to make it a crime to bribe foreign public officials c. The Convention includes the application of criminal penalties d. The Convention bans gifts to political parties e. The Convention outlaws tax deductibility for bribes f. All are statements are true g. Statements d and e are untrue

Q: A CEO should also serve as the chairperson of the company's board of directors. a. True b. False

Q: Social Accountability International developed a standard called Social Accountability 8000 (SA 8000) to help organizations in workplace conditions including but not limited to a. Child labor b. Forced labor c. Health and safety d. Discrimination e. All of the above

Q: Norms generally exert more influence over behavior than formal rules and policies. a. True b. False

Q: ____________ assumes absolute truths that would require exactly the same standard and behavior in every culture. a) Ethical imperialism b) Ethical relativism c) Cultural imperialism d) Cultural relativism

Q: How employees talk informally can inhibit ethical behavior. a. True b. False

Q: "When in Rome, do as Romans do" is an example of: a) Ethical imperialism b) Ethical relativism c) Cultural imperialism d) Corporate relativism

Q: Ethically transformed organizations focus primarily on complying to legal requirements. a. True b. False

Q: According to the 2012 Corruption Perception Index (CPI), which country would be the least corrupt? a) United States b) Haiti c) Bangladesh d) New Zealand

Q: When an ethical code acts like a mirror, it confirms whether or not a behavior is acceptable. a. True b. False

Q: Which of the following is legal according to the Foreign Corrupt Practices Act (FCPA) passed in 1977? a) Payments to high ranking government officials b) Grease payments to lower-level government officials c) Bribes to political parties d) Kickbacks to win overseas contracts

Q: Which of the following is true about collectivists? Collectivists tend to a) prefer mediation because it involves compromise. b) prefer adjudication because it is perceived to be fairer. c) prefer direct manifestations of conflict. d) avoid psychological warfare.

Q: According to the ______________ Act, CEOS must personally attest to accuracy of financial statements.

Q: ___________ are repeated organizational dramas.

Q: Companies face a myriad of stakeholders that often have conflicting interests. Briefly describe a company or an incident that demonstrates how stakeholders' conflicting interests can lead to unethical behavior.

Q: The due care theory involves at least the elements set out below. a. products and services meet all government regulations and specifications b. ability to return the product if dissatisfied for any reason c. products should be inspected regularly for quality d. manufacturers should institute a system to recall products that prove dangerous after distribution e. a & b f. a, c, & d g. all of the above

Q: In ethically ________________ organizations, ethical considerations are disconnected from most organizational decisions.

Q: For the public, the top three factors in corporate reputation are : a. transparent and honest practices, trustworthiness, and high-quality products and services b. transparent and honest practices, community philanthropy, and high quality products and services c. trustworthiness, high-quality products, and a no-layoff policy d. trustworthiness, high-quality products, and a 90-day customer return policy

Q: ____________ play a significant role in promoting systematic ethical change.

Q: Organizations have many ethical obligations to their employees includinga. right to privacy, right to a safe workplace, right to promotional opportunitiesb. right to privacy, right to a safe workplace, right to freedom of speechc. right to a safe workplace, right to freedom of speech, right to promotional opportunitiesd. right to a safe workplace, right to freedom of speech, right to three weeks vacatione. right to fair treatment, right of privacy, right to c-level opportunities if they earned their MBA

Q: A(n) _____________ outlines an organization's reason for being.

Q: An organizational story consists of a narrative and its ________________________.

Q: In a 2012 survey, _____ were in a dead heat as the least trusted institutions in the U.S., and public confidence in them could be measured in single digits. a) lawyers and accountants b) CEOs and Board of directors c) Wall Street and Congress d) White House and Congress

Q: ___________ are widely accepted standards of behavior that reveal how an organization "really works."

Q: In this classic example of a company treating its employees responsibly, ____________ was the first company to offer company-paid vacations, stock ownership plans, employee suggestion program, and the guaranteed employment plan. This company has not laid off employees in the United States since 1948. a) McWane, Inc. b) Lincoln Electric c) Scott Paper Company d) Manville Corporation

Q: ____________ is the central identity or character of an organization.

Q: In a classic example of failing to protect its employees, ___________ knew asbestos caused cancer as early as 1930. However, the company lied to its employees and used several tactics to cover-up the product's effects. a) Johnson & Johnson b) A.H. Robbins c) Manville Corporation d) McWane, Inc.

Q: Which is the MOST effective mission statement? a."To become the most profitable bank in the world." b."To grow profits by 2% each quarter." c."To put our competition out of business." d. "To serve local families."

Q: In this example of a conflict of interest, ________ conducted a series of off-the-books partnerships that were used to hide the organization's debt and inflate its stock price. The partnerships were managed by the company's executives who stood to profit the most from the transactions. a) Merrill Lynch b) Enron c) Citicorp d) Adelphia

Q: Which cultural element gives you the best idea of how an organization "really works"? a. Codes of ethics b. Stories c. Organizational histories d. None of the above

Q: The idea that consumers have the right to safety, right to be heard, right to choose, and right to be informed came from ____________ in ________. a) Theodore Roosevelt; 1930. b) The Food and Drug Act; 1906. c) John F. Kennedy; 1962. d) George W. Bush; 2004.

Q: Corporate board members must make a diligent effort when making decisions. This is called the a. Duty of loyalty b. Duty of independence c. Duty of care d. Duty of commitment

Q: Which of these is not a primary stakeholder? a) Owners b) Community c) Customers d) Employees

Q: Which of these is not a secondary stakeholder? a) Opinion formers b) Community c) Authorities d) Employees

Q: When faced with ethical choices, members of the Main Street law firm look for guidance to state statutes as well as guidelines set forth by the state bar association. Main Street has which type of ethical climate? a. Caring b. Law and code c. Rules d. Independence

Q: The pharmaceutical industry has found that advertising directly to the consumer minimizes problems experienced earlier with consumers regarding their confidence in products.

Q: Climate analysis is an example of which ethical driver? a. Target socialization processes b. Ethics training c. Ethical diagnosis d. Engaged leadership

Q: Which ethical driver lays the foundation for any ethical change effort? a. Ethical diagnosis b. Engaged leadership c. Ethics training d. Targeted socialization processes

Q: In ethical decision-making and particularly in cases dealing with product safety, firms are best served when they consider the long-term consequences of a decision.

Q: Budgeting is a form of which type of organizational change mechanism? a. Attention b. Rewards c. Resource allocation d. Reactions to critical incidents

Q: Despite Johnson & Johnson's best efforts to respond to its customers by pulling Tylenol off shelves, the product has never regained its market share.

Q: Marta gives orders but doesn't want to know how they are carried out, lest she be blamed for any illegal activities. She is using which strategy? a. Plausible deniability b. Blurring lines of authority c. Division of labor d. Compartmentalization

Q: The definition of conflict for an organization is similar to that for an individual ; that is, if a stakeholder thinks that an organization's judgment is biased because of a relationship it has with another firm, a conflict could exist.

Q: Ethical disasters in corporations often start as small issues and it is either denial or mismanagement that causes seemingly minor situations to mushroom into huge legal, ethical, and public relations nightmares.

Q: The resignation speech of a state governor convicted of violating the law is an example of a. A rite of passage b. A rite of degradation c. A rite of conflict reduction d. A rite of integration

Q: The real proportion of wrong-doers is probably quite small.

Q: The ethics officer who reports to the CEO violates which principle? a. Ethics officers must have power and status b. Ethics officers should devote themselves solely to ethics duties c. Ethics officers must function independently d. Ethics officers must be sensitive to the needs of employees

Q: The ideal ethics communication systems a. Send frequent ethics messages b. Use a variety of communication channels c. Allow for reflection and feedback d. All of the above