Q&A Hero

Business Development

Q: When a manager gives an employee a bonus for a job well done, which behavior-shaping method is the manager using?A) positive reinforcementB) negative reinforcementC) punishmentD) extinction
Q: Which of the following is NOT thought to be a tool that managers can use to shape behavior?A) positive reinforcementB) negative reinforcementC) punishmentD) attentional processes
Q: When a young basketball player copies the free throw style of an NBA player, he or she is using his or her ________.A) retention processesB) motor reproduction processesC) attentional processesD) reinforcement processes
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Q: Perceptual shortcuts can sometimes be accurate and valuable.
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Q: Individuals tend to attribute their own successes to external factors.
Q: The fundamental attribution error states that individuals tend to overestimate the influence of external factors in others.
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Q: Distortion of perception can only come from the person who is perceiving.
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Q: In a short essay, define and discuss creativity and innovation in the workplace.
Q: Idea champions tend to be risk takers.
Q: Time deadlines tend to increase innovation.
Q: Organic organizations tend to inhibit innovation.
Q: Inspiration marks the first step in the creative process.
Q: Creativity is the ability to make unusual and meaningful associations between ideas.
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Q: An innovative organization needs to tolerate risk because employees ________ the creative process.A) being in physical danger is part ofB) being in physical danger is not part ofC) making mistakes is not part ofD) making mistakes is part of
Q: An innovative organization needs to tolerate ________ because creative ideas sometimes seem foolish at first.A) mismanagementB) the impracticalC) conflictD) inefficiency
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Q: Managers should aspire to eliminate all stress from the work environment
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Q: Role conflict is created when an employee does not feel confident that he or she can achieve his or her goals.
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Q: An employee who feels pressure to keep pace with work quotas is experiencing task demand stress.
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Q: What is the purpose of employee assistance programs (EAPs)?A) to help employees with their dietsB) to help lower employee task demandsC) to get employees back to being productiveD) to help minorities cope with potential discrimination
Q: Studies show that ________ personalities show negative effects from stress.A) Type AB) Type BC) neither Type A nor Type BD) both Type A and Type B
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Q: Which of the following might be a source of stress for an employee who is very happy with her job with respect to the tasks she performs, what is expected from her, and how she is supervised?A) task demandsB) role overloadC) interpersonal demandsD) organizational leadership
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Q: A head football coach who tries to coach every phase of the team–offense, defense, and special teams–rather than delegate authority is likely to suffer from ________.A) task demandB) interpersonal demandC) role conflictD) role overload
Q: A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.A) role overloadB) role demandC) role conflictD) role ambiguity
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Q: What percentage of employees say that coworkers are a stressful part of their jobs?A) About 50%B) About 30%C) About 15%D) About 5%
Q: Which of the following is NOT a role demand that may cause stress for employees?A) Role ConflictB) Cultural RolesC) Role OverloadD) Role Ambiguity
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Q: This type of stress allows a person to perform at their highest levels during times when performance is important.A) DysfunctionalB) BehavioralC) FunctionalD) Psychological
Q: Which of the following countries reports the highest level of employee stress?A) ChinaB) IndiaC) United KingdomD) United States
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Q: Potential stress can become actual stress when the outcome of an event is uncertain and ________.A) not important to the individualB) hard for the individual to understandC) occurs on a regular basisD) important to the individual
Q: A constraint causes stress because it ________.A) helps you achieve your goalB) prevents you from achieving your goalC) helps you define your goalD) prevents you from defining your goal
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Q: Stress in the workplace is an adverse reaction that people have in response to ________.A) lack of ambitionB) demands, constraints, and opportunitiesC) having too much confidence in oneselfD) too much ambition
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Q: Allowing employees to participate in the change process is NOT a common way to deal with resistance to organizational change.
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