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Home » Business Development » Page 85

Business Development

Q: The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.

Q: Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Q: The controlling function helps managers protect an organization's ________. A) reputation for honesty B) assets C) position in the community D) good name

Q: Effective controlling can help managers ________. A) empower their employees B) set their goals C) maximize risk D) minimize employee empowerment

Q: Controlling compares ________ to see if goals are being achieved. A) planned performance to standard performance B) standard performance to ideal performance C) actual performance to competitor performance D) actual performance to planned performance

Q: Controlling is the ________ in the management process. A) first step B) final step C) most important step D) least important step

Q: The value of the controlling function is seen in three specific areas: planning, ________. A) organizing, and leading B) protecting employees, and empowering the workplace C) protecting employees, and protecting the workplace D) empowering employees, and protecting the workplace

Q: A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ________. A) always attains its goals B) may not always attain its goals C) rarely attains its goals D) has no reason to monitor its performance

Q: The more a control system helps an organization ________, the more successful it is judged to be. A) meet government guidelines B) help employees achieve job satisfaction C) meet its goals D) increase sales

Q: A major part of the controlling function of management is to ________. A) formulate strategies B) set goals C) correct performance problems D) structure an organization

Q: The control management function ensures that ________ in an organization. A) goals are set B) goals are met C) plans are made D) plans are realistic

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Q: A rigid, militaristic, high-pressure workplace that includes intimidation is likely to be a dysfunctional work environment.

Q: Workplace violence, in all its many forms, affects around 250,000 U.S. workers each year.

Q: Employee theft amounts to less than $450 annually per worker in the United States.

Q: Employers have the legal right to read personal email of employees if it is sent on a company computer.

Q: Control measures in two different locations in different parts of the world are always comparable.

Q: Management of a global company often relies on highly formalized reports as controls for distant operations.

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Q: Annual losses from organizational theft and fraud amount to about ________ per worker.A) $500B) $2500C) $4500D) $6000

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Q: When comparing Mexico to Scotland, you would expect Scottish workers to have ________.A) lower labor cost per workerB) higher labor cost per workerC) more satisfactionD) worse working conditions

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Q: In a short essay, explain how global companies compare to domestic companies with respect to controlling workers

Q: In a short essay, describe feedback control and give an example of its use.

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Q: In a short essay, describe feedforward control and give an example of its use.

Q: A scorecard with respect to organizational performance should always focus on all four performance areas equally.

Q: A balanced scorecard with respect to organizational performance includes areas that are customer-oriented and growth-oriented, not financially-oriented.

Q: Firewalls, data backup, and encryption help prevent security breaches in organizations.

Q: A management information system (MIS) focuses on providing managers with the raw data that pertains to the organization.

Q: Budgets can be effective tools for both planning and controlling.

Q: Profitability ratios are a traditional way for a company to measure success.

Q: Return on investment compares net profit after taxes to total sales

Q: The acid test compares the difference between current assets and inventories to current liabilities.

Q: Liquidity compares the total amount of debt a company has to its total assets.

Q: The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.

Q: A major advantage of feedforward control is that it increases employee motivation.

Q: A GPS that tells you that you are making a wrong turn is an example of concurrent control.

Q: Direct supervision is the best-known form of concurrent control.

Q: A spell-checker that corrects words as you type in a word processing program is an example of feedforward control.

Q: The key to feedforward controls is taking action while the problem is occurring.

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Q: A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent. Which of the following is the most reasonable action for the company to take?A) revise the budgetB) fire the people who were responsible for the expensesC) ignore the expenses as an aberrationD) see what the expenses were for

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Q: The manager has control over all three components of customer service interactions.

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Q: Organizations with this type of culture place an emphasis on meeting the needs of customers.A) serviceB) productionC) innovativeD) adaptive

Q: A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.A) virtual teamB) communities of practiceC) communities of knowledgeD) blogosphere

Q: A group of bloggers who share information on the latest advances in computer aided graphics would be an example of this.A) knowledge circleB) self-managed teamC) virtual teamD) communities of practice

Q: With regard to social networks, many companies are nowA) encouraging employees to use social networks as a tool to work collaboratively.B) discouraging younger employees from using company in-house networks for customer networking.C) encouraging younger employees to seek counseling for social network addiction.D) discouraging older employees to make social connections on social networks

Q: A survey on email and content security found that ________ of companies saw their businesses affected by the exposure of sensitive information.A) less than 5 percentB) almost 10 percentC) one quarterD) one half

Q: Two main communication challenges of using company internet systems are legal issues and ________.A) bandwidth limitationsB) lack of personal interactionC) poor grammarD) inability to handle visual impaired customers

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