Q&A Hero

Q: Managers play an important role in dealing with various challenges being faced by organizations today.

Q: There is general consensus within the United States that social responsibility must take precedence over profits.

Q: A great manager can inspire employees professionally and personally.

Q: The best stance toward social responsibility a company can take is a proactive one.

Q: The proactive approach to social responsibility argues that profits should not be spent on social programs.

Q: Describe and provide examples of first-line, middle, and top managers.

Q: In business, ethical decisions are generally based on what? A) Social responsibility B) Individual ethics C) Laws D) Societal norms E) Stakeholder returns

Q: Explain briefly how the definition of a manager has changed over time.

Q: What is the most common and direct way to provide direct financial support when taking a proactive stance to social responsibility? A) Set up a foundation B) Reduce prices C) Make a donation with each purchase D) Use the Internet to solicit donations E) Follow all laws set forth by the government

Q: One of the most difficult aspects of the increasing use of technology in the workplace has been to make employees comfortable around robots.

Q: Those firms who look for opportunities to contribute positively to society because of a sincere desire to improve social welfare take what type of social responsibility stance? A) Obstructionist B) Accommodative C) Social accommodations D) Defensive E) Proactive

Q: Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Q: Firms that meet, and occasionally exceed legal and ethical requirements take what type of social responsibility stance? A) Proactive B) Social accommodation C) Defensive D) Accommodative E) Obstructionist

Q: In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers.

Q: If a manager believes their job is to generate profits and is willing to do everything legally required, but no more, what social responsibility stance is being taken? A) Proactive B) Accommodative C) Defensive D) Obstructionist E) Social accommodation

Q: A manager's job is all about personal achievement.

Q: What stance do firms who do as little as possible to solve social or environmental problems take? A) Social accommodation B) Obstructionist C) Defensive D) Accommodative E) Proactive

Q: A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

Q: What concept is supported by those who believe that corporations should help improve the lives of citizens? A) Social auditing B) Government initiative C) Collusion D) Social responsibility E) Social accommodation

Q: Today's managers are just as likely to be women as they are men.

Q: If a firm hides responsibility for wrongdoing, what type of stance are they taking toward social responsibility? A) Responsible B) Obstructionist C) Accommodative D) Proactive E) Moderate

Q: Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________. A) planning B) organizing C) leading D) controlling

Q: What is insider trading? Why would an investor engage in it?

Q: Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________. A) strategic partnership B) coalition C) organization D) affinity group

Q: Identify who is responsible for regulating advertising and what the key issues are.

Q: Kenneth is a vice president of operations. His position would be regarded as a ________. A) top manager B) supervisor C) middle manager D) first-line manager

Q: ________ have titles such as executive vice president, chief operating officer, and chief executive officer. A) Supervisors B) Middle managers C) First-line managers D) Top managers

Q: Define consumerism.

Q: Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________. A) first line manager B) middle manager C) top manager D) nonmanager

Q: What is collusion?

Q: ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. A) Middle managers B) Top managers C) Production managers D) Research managers

Q: The Consumer Bill of Rights is backed by numerous federal and state laws.

Q: Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________. A) top managers B) middle managers C) supervisors D) first-line managers

Q: A company that does not act responsibly toward its customers may lose their trust and ultimately their business.

Q: Managers with titles such as regional manager, project leader, or division manager are ________. A) first-line managers B) top managers C) production managers D) middle managers

Q: What Act requires an organization's chief financial officer to personally guarantee the accuracy of all financial reporting? A) Generally Accepted Accounting Principles (GAAP) B) Securities and Exchange Commission (SEC) C) Sarbanes-Oxley D) False Claims Act of 1863 E) Whistle-Blower Protection

Q: Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________. A) top manager B) nonmanagerial employee C) middle manager D) first-line manager

Q: When a stakeholder uses confidential information to gain from the sale or purchase of a stock, what ethical violation are they engaging in? A) Whistle-blowing B) Insider training C) Social accommodation D) Collusions E) Gouging

Q: A ________ is an example of a first-line manager. A) division manager B) store manager C) regional manager D) shift manager

Q: What is the term for an employee who discovers an illegal or unethical activity and tries to put an end to it by speaking up? A) Whistle-blower B) Inside trader C) Obstructionist D) Colluder E) Accommodator

Q: Supervisor is another name for ________. A) team leader B) middle manager C) first-line manager D) top manager

Q: First-line managers are typically those who ________. A) perform the same work as the people they manage but earn more money B) are typically involved with producing the organization's products or providing its service C) are at the top of the organizational chart D) are the first persons new hires meet

Q: What is the result of two or more firms collaborating on a wrongful act, such as price fixing? A) Unfair pricing B) Price gouging C) Product collaboration D) Collusion E) Consumerism

Q: The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________. A) traditional committee structure B) traditional pyramid structure C) modern matrix structure D) flexible structure

Q: When a firm modifies a production process to limit the consumption of valuable resources, and promotes the product produced as environmentally friendly, what business practice are they engaging in? A) Collusion B) Consumerism C) Green marketing D) Recycling E) Near zero status

Q: As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization. A) directors B) managers C) subordinates D) line workers

Q: Social activism dedicated to protecting the rights of consumers is the result of what? A) Decreased consumer rights B) Consumerism C) International agreements D) The Consumer Bill of Rights E) Green marketing efforts

Q: An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________. A) an assembly line worker B) a laborer C) a manager D) a salesperson

Q: Which of the following regulates advertising and pricing practices to protect consumers? A) Generally Accepted Accounting Principles B) North American Free Trade Agreement C) Food and Drug Administration D) Federal Trade Commission E) Children's Online Privacy Protection Act

Q: Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________. A) performing clerical duties B) personal achievement C) helping others accomplish their work goals D) supervising groups rather than individual employees

Q: What is the practice of injecting water and chemicals into underground rock in order to break the rock apart called? A) Recycling B) Toxic waste elimination C) Fracking D) Zero-landfill support E) Repurposing

Q: In today's workplace, ________. A) women are more likely than men to be promoted into management B) many employees perform work that in the past was considered managerial activities C) women tend to be more effective supervisors than men D) most organizations have eliminated the title of manager

Q: What do new forms of solid-waste disposal, such as repurposing combustible waste, help prevent? A) Future contamination of land B) Toxins C) Use of phosphates D) Runoff E) Zero-landfill claims

Q: Technology makes it easier to stay connected but ________. A) there is always the risk of security breaches and the theft of information necessary for good time management practices B) it raises expectations on the part of those to whom we are connected C) technology fails, batteries lose power, and their effectiveness wanes D) it also presents constant distractions, making it difficult to stay on task

Q: What is the main cause of water pollution? A) Acid rain B) Landfill runoff C) Chemical and waste dumping D) Vehicle exhaust E) Decomposition

Q: One method to become more efficient in managing your time is to ________. A) classify each activity or task as A, B, or C B) schedule more in one day than you can reasonably expect to finish C) enlist the aid of a management coach to keep you on task D) shorten deadlines so you will be pressed to complete tasks early

Q: Which of the following is created by the chemical or radioactive by-products of the manufacturing process? A) Fracking B) Toxic waste C) Alternative sources of energy D) Carbon dioxide E) Landfill waste

Q: Time should be considered a(n) ________ resource. A) abundant B) diminishing C) limited D) renewable

Q: Which of the following includes provisions that control air pollution by members? A) Sarbanes-Oxley B) GAAP C) Code of ethics D) NAFTA E) FTC

Q: When working to protect the environment, what type of pollution is created by carbon monoxide and other chemicals produced by manufacturing plants? A) Noise B) Land C) Water D) Air E) Waste

Q: What does the Sarbanes-Oxley Act of 2002 require a chief financial officer to do? A) Prevent insider trading B) Engage in strategic management C) Guarantee the accuracy of financial reporting D) Hire a forensic accountant E) Oversee the implementation of ethical standards

Q: Which of the following occurs when someone uses confidential information to gain from the purchase or sale of stocks? A) Identity theft B) A margin purchase C) Insider trading D) Collusion E) A guarantee

Q: What must every corporation do in maintaining and reporting its financial status? A) Purchase stocks on margin B) Use creative accounting practices C) Support increased stock prices D) Aim to maximize predicted profit margins E) Conform to generally accepted accounting principles

Q: Explain the steps that an organization must take to foster a company-wide sense of social responsibility.

Q: Describe the stakeholder model of social responsibility.

Q: When defining its sense of social responsibility, a firm typically confronts what areas of concern?

Q: What is the difference between ethics and social responsibility?

Q: In the United States, there are increased expectations for a greater social role for business.

Q: A business's social responsibility to investors includes following proper accounting procedures.

Q: What is the name of the concept that expanded the role of business in protecting and enhancing the general welfare of society? A) Ethics B) Morals C) Social responsibility D) Accountability E) Restraint

Q: When a multinational organization supports its commitment to stakeholders, which stakeholders are they most concerned with? A) The stakeholders in their home country B) The stakeholders where most sales are made C) The stakeholders in emerging markets D) The stakeholders represented by the government E) The stakeholders in every country where business is done

Q: What stakeholder group is being protected when managers follow proper procedures and strive to be accurate and candid in assessing future growth? A) Customers B) Employees C) Investors D) Suppliers E) Local communities

Q: When businesses work to honor warranties, charge fair prices and stand behind the quality of their products, what stakeholder group are they supporting? A) Customers B) Employees C) Investors D) Suppliers E) Local communities

Q: What is the term given to the groups, individuals, and organizations that are directly affected by the practices of an organization? A) Primary agents of interest B) Social auditors C) Competitors D) Organizational stakeholders E) Local communities

Q: What term refers to the way in which a business tries to balance its commitments to groups and individuals in its social environment? A) Business ethics B) Socialization C) Stakeholder consciousness D) Social responsibility E) Corporatization

Q: Why are employers concerned about the use of e-mail and potential legal liability, and what steps are being taken to prevent issues?

Q: What role has e-mail played in business ethics and company practices?

Q: Describe the three-step model for applying ethical judgments.

Q: What would constitute a conflict of interest in a business setting?

Q: What is the purpose of a written code of ethics?