Q&A Hero

Q: What are the advantages and disadvantages for a franchisee?

Q: When Sam Walton visited his Walmart stores, he would often lead the employees in cheers and give inspiring speeches. Sam knew the importance of ________ skills. A) decisional B) technical C) interpersonal D) conceptual

Q: Why might an entrepreneur wish to purchase an existing business rather than start one from scratch?

Q: When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills? A) conceptual skills B) interpersonal skills C) negotiator skills D) disturbance handler skills

Q: Discuss four sources of financing for starting up a small business.

Q: ________ skills involve the ability to work well with other people, both individually and in a group. A) Technical B) Assessment C) Planning D) Interpersonal

Q: The Small Business Development Center provides micro loan programs for members.

Q: Understanding machine operating instructions would be considered a(n) ________ skill for a production manager. A) interpersonal B) technical C) conceptual D) empirical

Q: Small-business investment companies (SBICs) may be sponsored by the federal government.

Q: When Paul manages the employees who produce the product, he is utilizing his ________. A) conceptual skills B) disseminator skills C) technical skills D) interpersonal skills

Q: A group of small investors who invest money in companies in return for partial ownership is known as a small-business development company.

Q: Lending institutions are more likely to help finance the purchase of an existing business rather than the start-up of a business from scratch.

Q: ________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers. A) Human B) Technical C) Conceptual D) Empirical

Q: Loans are the most important sources of money for new businesses.

Q: One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills. A) negotiator B) technical C) interpersonal D) conceptual

Q: A business plan demonstrates how an entrepreneur's business strategy will be implemented.

Q: Technical skills include ________. A) experience gained by experiments that are used in performing managerial tasks B) job specific knowledge needed to proficiently perform work tasks C) the ability to work well with individuals and groups D) skills managers use to think and to conceptualize about abstract and complex situations

Q: Where can a new business owner go to seek help and learn from other institutions and disciplines? A) The Service Corps of Retired Executives (SCORE) B) The Small Business Development Center (SBDC) C) Small business investment companies (SBICs) D) Venture capitalist E) Minority Enterprise Small Business Investment Companies (MESBICs)

Q: Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role. A) planning B) resource allocator C) negotiator D) entrepreneur

Q: Discuss ways in which an organization can help to ensure all members of the organization participate in ethical compliance.

Q: Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________. A) leader; disseminator B) spokesperson; negotiator C) figurehead; liaison D) disseminator; leader

Q: Most philanthropic giving in the United States is targeted towards the arts.

Q: The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers. A) leader B) figurehead C) negotiator D) disseminator

Q: Most firms use outside auditors to conduct their social audit.

Q: When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles. A) interpersonal B) informational C) decisional D) organizing

Q: A whistle-blower is an outsider who reports publicly on the wrongdoings of companies.

Q: According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) informational B) interpersonal C) technical D) decisional

Q: The use of formal committees, training, and codes of conduct help to ensure standards of ________ within an organization. A) ethical compliance B) philanthropic giving C) organizational leadership D) social responsibility E) legal compliance

Q: ________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles. A) Henri Fayol B) Abraham Maslow C) Henry Mintzberg D) Peter Drucker

Q: When conducting a corporate social audit, what must be evaluated? A) Efforts of competitors B) General goals that are flexible, based on need C) The resources devoted to each goal D) The strength of the leadership team E) International laws and regulation

Q: When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions? A) controlling B) leading C) evaluating D) monitoring

Q: To ensure efforts are producing the desired benefit, what must a socially responsible business use? A) Government regulation B) The concept of control to social responsibility C) Ethics policies D) Internet campaigns E) Senior leadership task forces

Q: The process of monitoring, comparing, and correcting is called ________. A) controlling B) planning C) leading D) evaluating

Q: Which of the following best supports an organization's stance in terms of social responsibility and ethical leadership? A) Philanthropic giving B) Organizational leadership practices C) Line and staff members D) Stakeholders E) Government intervention

Q: When Brandi is sharing with her team members the information she received at this morning's production meeting, she is performing the Mintzberg role of ________. A) liaison B) monitor C) entrepreneur D) disseminator

Q: Which of the following is the act of awarding funds or gifts to charities? A) Ethical compliance B) Political action C) Lobbying D) Informal dimensions of giving E) Philanthropic giving

Q: When Fred tells the employees that he is sure they can fulfill the schedule because they are good and skilled employees, he is performing which of the following management functions? A) controlling B) leading C) negotiating D) delegating

Q: What is the extent to which members of an organization follow basic ethical and legal standards of behavior? A) Social responsibility B) Norms C) Values D) Ethical compliance E) Legal compliance

Q: The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles. A) interpersonal B) informational C) technical D) decisional

Q: What is the extent to which an organization conforms to local, state, federal, and international laws known as? A) Government agency support B) Social responsibility C) Legal compliance D) Political action E) Free-trade

Q: Motivating subordinates is primarily associated with the management function of ________. A) planning B) organizing C) leading D) directing

Q: Which of the following is an informal dimension for managing social responsibility? A) Legal compliance B) Whistle-blowing C) PAC committees D) Ethical compliance E) Philanthropic giving

Q: Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________. A) planning B) organizing C) leading D) controlling

Q: Because of the influence of a more sophisticated and educated public, what approach should corporations take to develop social responsibility plans? A) The same approach they take when developing any other business strategy B) Create new legal and implied requirements C) Develop an informal plan and use it to see what work before incorporating those ideas to a formal plan D) Increase ethical understanding and training for leadership E) Increase philanthropic giving

Q: The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________. A) planning B) organizing C) leading D) controlling

Q: Which of the following is a way to tell how an organization is doing in meeting its social responsibility goals? A) Governmental mandate B) Executive summary C) Social audit D) Government initiative E) Financial report

Q: Organizing includes ________. A) setting organizational goals B) hiring organizational members C) motivating organizational members D) determining who does what tasks

Q: Discuss the difference between lobbying and using Political Action Committees as a means to influence government.

Q: When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions? A) controlling B) leading C) planning D) organizing

Q: Government will most often influence organizations through the establishment of laws and rules that dictate what organizations can and cannot do.

Q: Establishing strategies for achieving organizational goals is a part of the ________ function. A) leading B) coordinating C) planning D) organizing

Q: Soliciting favors from an organization or politician, or other influence tactics to gain support are often legal.

Q: Today, the basic management functions include ________. A) planning, organizing, commanding, and coordinating B) planning, organizing, coordinating, and controlling C) planning, organizing, directing, and controlling D) planning, organizing, leading, and controlling

Q: When a business hires a staff to formally represent the organization before a political body, in efforts to influence that political body, the business is A) using personal contacts. B) starting a political action committee. C) lobbying. D) asking for favors. E) campaigning.

Q: More than a hundred years ago, Henri Fayol proposed that managers performed five functions. They were ________. A) planning, organizing, directing, evaluating, and controlling B) organizing, directing, coordinating, evaluating, and controlling C) planning, organizing, directing, coordinating, and controlling D) planning, organizing, commanding, coordinating, and controlling

Q: What types of organizations are used to solicit money that then is distributed to political candidates? A) Lobbies B) Government agencies C) Stakeholders D) Ethical compliance leaders E) Political action committees

Q: If Fiona accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________. A) efficient, but ineffective B) a leader, but not a top manager C) project oriented, but not effective D) effective, but inefficient

Q: If an individual business person wanted to present his or her opinion on a piece of legislations, what method might be used? A) Voting B) Lobbying C) Favors D) Personal contacts E) Political action committee meetings

Q: If your team quickly painted the wall but discovered afterward it was the wrong wall, your team would be ________. A) efficient but ineffective B) efficient and effective C) effective but inefficient D) neither effective nor efficient

Q: In what way can a business or industry represent themselves before political bodies in order to influence the government? A) Personal contacts B) Financial gifts C) Lobbying D) Offering favors E) Voting

Q: The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager. A) leadership B) effectiveness C) efficiency D) attention to detail

Q: In what way can the government use indirect regulation to affect social responsibility? A) Enacting laws B) Supporting shareholders C) Imposing fines to violators D) Providing tax incentives E) Cooperating with foreign governments

Q: Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals. A) effectiveness; efficiency B) efficiency; effectiveness C) effort; efficiency D) efficiency; experience

Q: Which of the following allows for financial sanctions against businesses or business officials who engage in bribery? A) Sarbanes-Oxley Act B) SEC Act C) U.S. Foreign Corrupt Practices Act D) NRA E) Political Action Committees

Q: Effectiveness is associated with ________. A) reducing inventory B) decreasing production time C) doing the right things D) doing things right

Q: What government agency has the responsibility to oversee consumer-related concerns? A) Department of Labor B) FTC C) Equal Employment Opportunity Commission D) SEC E) National Labor Relations Board

Q: Ellen's ability to produce the same amount of product with fewer personnel is a reflection of her ________. A) effectiveness B) organizing skills C) leadership D) efficiency

Q: What government agency has the responsibility to handle investor-related issues? A) SEC B) Department of Labor C) FTC D) Environmental Protection Agency E) EEOC

Q: An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________. A) increased its equity B) increased its efficiency C) increased its effectiveness D) increased its effort

Q: Where do government regulations evolve from? A) Laws B) The National Labor Relations Board C) Indirect channels D) The Foreign Corrupt Practices Act E) Social beliefs

Q: Wasting resources is considered to be an example of ________. A) inefficacy B) ineffableness C) inefficiency D) ineffectiveness

Q: When the government dictates what organizations can and cannot do, what tactic is the government using? A) Social responsibility B) Taxation C) Stakeholder support D) Regulation E) Socialism

Q: Which one of the following is an example of an efficient manufacturing technique? A) reducing the amount of scrap created in the process of making a product B) increasing the amount of time to manufacture products C) increasing product reject rates D) meeting customers' rigorous demand

Q: How does the government affect the idea of social responsibility in a planned economy? A) The government requires higher stakeholder returns. B) The government passes laws to make sure business interests do not damage society. C) The government heavily regulates business activities to ensure the business supports social ideals. D) The government attempts to offset small business restrictions. E) The government limits regulations in exchange for planned giving.

Q: ________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them. A) Leading B) Managing C) Planning D) Organizing

Q: Identify two arguments against social responsibility as a business goal.

Q: Donald's ability to complete activities efficiently and effectively with and through other people is known as ________. A) management B) leadership C) entrepreneurship D) delegation

Q: How do issues of social responsibility and ethics affect small business?

Q: Small businesses must answer many of the same social responsibility questions as big businesses.

Q: Identify and discuss three reasons managers are still important even in the changing organizational structures in use today.