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Q:
Which one of the following is an example of a material artifact or symbol?
A) The lines on the parking lot are repainted every year.
B) The offices of upper management are carpeted; the offices of administrative personnel have tile floors.
C) The company sponsors a local youth sports team.
D) Incoming calls are answered by a live person.
Q:
An organization retrenches by increasing its investment in a particular area.
Q:
Which of the following is an example of a corporate ritual?
A) Joe and Ed swap stories about the company's history and past heroes who have made significant contributions to the company.
B) Company executives use company-specific jargon or slogans intended to inspire other employees to perform better.
C) Every customer who buys a new car at Eby Ford and Lincoln rings a gong and is rewarded with applause from the entire sales staff.
D) In the reception lobby is an assortment of material artifacts such as trade magazines, industry awards, photos of the employees-of-the-month, and samples of products.
Q:
Strategy has a wider scope than planning.
Q:
The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.
A) organizational culture
B) corporate rituals
C) corporate rites
D) employee mentoring
Q:
The day before Disney World in Florida was to open, the sod around one of the resort hotels had not been laid. CEO Michael Eisner took off his suit coat and tie, rolled up his sleeves, and began laying sod. He instructed his managers to do likewise but many objected, saying they did not know how to lay sod. "It's not hard, boys," said Eisner. "The green side goes up." This is an example of a ________ that reinforces culture.
A) tradition
B) ritual
C) artifact
D) story
Q:
A firm first sets its strategies and then focuses attention on goals to accomplish them.
Q:
________ help anchor the present in the past, provide explanations and legitimacy for current practices, exemplify what is important to the organization, and provide compelling pictures of an organization's goals.
A) Rituals
B) Symbols
C) Stories
D) Artifacts
Q:
When an organization analyzes its internal strengths and weaknesses, it is conducting an organizational analysis.
Q:
Organizational ________ typically contain narratives about significant events or people in the organization.
A) stories
B) rituals
C) language
D) material artifacts
Q:
Increasing sales by 4 percent in the next six months would be an example of an intermediate goal.
Q:
An organization's culture can be perpetuated by ________.
A) selecting candidates for employment who share the organizations values
B) displaying artifacts that exemplify the culture
C) taking advantage of employees' suggestions for improvement
D) expecting managers to produce results
Q:
________ is a process that helps new employees learn the organization's way of doing things.
A) Inculcation
B) Socialization
C) Enculturation
D) Transculturation
Q:
Doubling the number of merchants participating in a sales program over the next 10 years is an example of a long-term goal.
Q:
The original source of an organization's culture usually reflects ________.
A) the present conditions in which the organization functions
B) the composition of its productive workforce
C) the degree of success that the organization has achieved
D) the vision or mission of the organization's founder
Q:
Long-term goals are derived directly from a firm's mission statement.
Q:
If Nanette is able to strengthen the culture of her organization, which one of the following could she reasonably expect as a result?
A) an increase in absenteeism
B) a decrease in employee turnover
C) an increase in her stock trading price
D) a decrease in health insurance costs
Q:
Goal setting helps managers assess performance.
Q:
If Melody wanted to build a strong culture, which of these actions would help most?
A) She and other managers should often tell stories about the company "heroes" and encourage employees to emulate their behavior.
B) She should allow employees to pursue activities they believe will contribute to future company growth.
C) She should encourage employees to continue their education and establish a tuition assistance program.
D) She should hold an annual retreat at which upper management develops a values statement.
Q:
The starting point in effective management is setting goals.
Q:
Which one of the following is a disadvantage of having a strong organizational culture?
A) high employee turnover
B) decreased organizational performance
C) low loyalty towards the organization
D) inability to respond to changing conditions
Q:
Business strategy focuses on improving the company's competitive position.
Q:
Which one of the following is a characteristic of an organization with a strong culture?
A) Management strives to delink shared values from behaviors as much as possible.
B) Culture conveys consistent messages about what is important to the organization.
C) The core set of organizational values is zealously guarded by the management.
D) Emphasis is laid on the future of the organization, rather than acquainting employees with company history or past heroes.
Q:
Which of the following is the last step in the strategy formulation process and requires comparing threats and opportunities against strengths and weaknesses?
A) Organizational analysis
B) Matching the organization and its environment
C) Analyzing the organization and the environment
D) Setting strategic goals and mission statements
E) Conducting an analysis using SWOT techniques
Q:
Bethany works for an international accounting firm noted for its superior quality of work. Employees check and double-check their work. The culture of this firm emphasizes ________.
A) attention to detail
B) outcomes
C) people
D) teams
Q:
In which step of the strategy formulation process would a SWOT analysis take place?
A) Matching the organization and its environment
B) Analyzing the organization and the environment
C) Developing tactical and operations plans
D) Setting strategic goals
E) Contingency planning and crisis management
Q:
Employees at Ottobath Corporation are encouraged to submit their ideas for improvements to processes and for new products. Ottobath likely possesses a high degree of ________.
A) people orientation
B) team orientation
C) innovation and risk taking
D) aggressiveness
Q:
Which of the following is NOT considered an organizational strength?
A) Strong market position
B) Dedicated work force
C) Changing consumer tastes
D) Technical expertise
E) Recognized customer relation management
Q:
Which one of the following would make Mary realize that the company where she works has a strong culture?
A) Values are limited to the top management.
B) Upper management sends contradictory messages about what is important.
C) Most employees are aware of company history.
D) Shared values and behaviors are not connected.
Q:
What type of analysis focuses on external factors?
A) Organizational analysis
B) Governmental analysis
C) Environmental analysis
D) Functional analysis
E) Financial analysis
Q:
Martha is concerned with the degree to which managers focus on results rather than the techniques and processes used to achieve those results. In other words, Martha is concerned that the company will emphasize ________ over other dimensions of the organizational culture.
A) stability
B) aggressiveness
C) attention to detail
D) outcome orientation
Q:
Which of the following would be classified as opportunities for an organization?
A) Government regulation of the organization's services
B) Highly unionized workers in the organization's industry
C) New competitors
D) Stronger demand for the organization's services
E) Economy fluctuations
Q:
Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures?
A) stability
B) aggressiveness
C) people orientation
D) attention to detail
Q:
When conducting a SWOT analysis of an organization, which question can help management brainstorm for the threats section of the analysis?
A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?
Q:
Which one of the following dimensions of organizational culture refers to the degree to which organizational decisions and actions emphasize maintaining the status quo?
A) stability
B) attention to detail
C) innovation and risk taking
D) people orientation
Q:
Which one of the following most accurately reflects the difference between strong cultures and weak cultures?
A) Strong cultures tend to encourage employees to try new approaches to changing conditions, while weak cultures do not.
B) In strong cultures, organizational values are held by top management, while in weak cultures, values are diffused throughout the organization.
C) Strong cultures have less influence on employee behavior than do weak cultures.
D) Company values are more deeply held and widely shared in strong cultures than in weak cultures.
Q:
When conducting a SWOT analysis of an organization, which question can help management brainstorm for the opportunities section of the analysis?
A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?
Q:
When conducting a SWOT analysis of an organization, which question can help management brainstorm for the weaknesses section of the analysis?
A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?
Q:
Stephen notices that management is very concerned with the effects of outcomes on employees in the organization. This means that the management emphasizes the ________ dimension of the organization's culture.
A) stability
B) people orientation
C) aggressiveness
D) innovation and risk taking
Q:
When conducting a SWOT analysis of an organization, which question can help management brainstorm for the strengths section of the analysis?
A) What external changes present interesting possibilities?
B) What aspect of the organization's vision can be altered?
C) What necessary skills do the organization's employees currently lack?
D) What does the organization offer that makes it stand out from other organizations?
E) What external economic forces can affect the organization's bottom line?
Q:
Which one of the following statements highlights the shared aspect of culture?
A) Organizational culture is concerned with how members perceive the culture and describe it, not with whether they like it.
B) Organizational culture is not something that can be physically touched or seen, but employees perceive it on the basis of what they experience within the organization.
C) The original source of the culture of an organization reflects the vision of the organization's founders.
D) Even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization's culture in similar terms.
Q:
A person desiring to understand the culture of an organization would examine ________.
A) its formal rules
B) the nature of products/services offered by the company
C) the shared values and practices of the firm
D) a set of operational procedures for the company
Q:
Which variable of SWOT analysis identifies changing consumer tastes, hostile takeover offers, and new government regulations?
A) Threats
B) Opportunities
C) Strategies
D) Internal factors
E) Weaknesses
Q:
________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act.
A) Corporate hierarchy
B) Business configuration
C) Organization culture
D) Industrial psychology
Q:
Which of the following is the BEST example of unrelated diversification?
A) Ford Motor Company merging with General Motors
B) Northwest Airlines merging with Procter & Gamble
C) McDonald's merging with Burger King
D) Tootsie Roll merging with Hershey
E) Bath and Body Works merging with The Body Store
Q:
If you were talking to Todd, an average person, and asked him what the term culture meant, he would reply that it is ________.
A) the formal rules of an organization
B) the nature of products/services offered by the company
C) the shared values and practices of the firm
D) a set of operational procedures for the company
Q:
What are the advantages and disadvantages of globalization?
Q:
Define environmental uncertainty. Briefly discuss the dimensions of environmental uncertainty.
Q:
How can a local content law in a country act as a barrier to a U.S.-based automobile manufacturing company that is interested in setting up a branch office in that country?
Q:
Assume that medical science is able to extend the life expectancy in the United States by 20 years, on average. Give examples of how this will affect the decisions managers make. Respond in terms of the economic, demographic, political/legal, and sociocultural contexts.
Q:
Under U.S. antidumping legislation, what conditions must be met to prove that dumping is being practiced?
Q:
Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.
Q:
A Chinese steel company cannot charge less for its product in the United States than the cost of production.
Q:
Managers have greater influence over organizational performance when relationships with the stakeholders are obvious and secure.
Q:
Critics of protectionism charge that it drives up prices by reducing competition.
Q:
An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.
Q:
Revenue tariffs are primarily designed to discourage the importation of foreign products.
Q:
A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.
Q:
Local content laws guarantee that products sold in a country are at least partly made there.
Q:
Environmental uncertainty refers to the number of components in an organization's environment and the extent of the knowledge that the organization has about those components.
Q:
A subsidy is a tax designed to help companies who import products.
Q:
A dynamic environment is characterized by the absence of new competitors, few technological breakthroughs by current competitors, and little activity by pressure groups to influence the organization.
Q:
Even free market economies often establish some system of quotas and/or tariffs.
Q:
People's beliefs about conditions of economic inequality illustrate how societal attitudes can constrain managers' decisions and actions.
Q:
Which of the following represents the controversial practice of supporting domestic businesses at the expense of free market competition?
A) Embargos
B) Quotas and tariffs
C) Protectionism
D) Local content law
E) Cartels
Q:
Which one of the following represents an important constituent of a small-town bake shop selling desserts and coffee?
A) wheat farmers in Kansas
B) the state department of revenue
C) the bakery's regular customers
D) the local campus of the community college
Q:
Which of the following directly affects the price and quantity of foreign-made products in a country by restricting the amount of product that can be imported?
A) Local content law
B) Quotas
C) Cartels
D) Subsidies
E) Protectionism
Q:
The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions.
A) competitors
B) shareholders
C) unions
D) stakeholders
Q:
Which of the following statements BEST describes the effects of subsidies?
A) A subsidy essentially lowers the prices of foreign goods rather than raising the prices of domestic goods.
B) A subsidy essentially raises the prices of domestic goods rather than lowering the prices of foreign goods.
C) A subsidy essentially lowers the prices of domestic goods rather than raising the prices of foreign goods.
D) A subsidy essentially raises the prices of foreign goods while also raising the prices of domestic goods.
E) A subsidy essentially lowers the prices of foreign goods while also lowering the prices of domestic goods.
Q:
Which of the following environments is characterized by the highest level of environmental uncertainty?
A) a stable and complex environment
B) a dynamic and simple environment
C) a stable and simple environment
D) a dynamic and complex environment
Q:
Which of the following goals is a primary purpose of tariffs on imports?
A) Maintain domestic competitiveness
B) Decrease exports
C) Increase imports
D) Subsidize domestic industry
E) Promote free trade
Q:
Suppose the United States requires products sold in the United States be at least 51 percent made in the United States. Which of the following denotes this type of policy?
A) Business practice law
B) Deregulation law
C) Antidumping laws
D) Strategic alliance
E) Local content law
Q:
In which one of the following environments do managers in an organization have the greatest influence on organizational outcomes?
A) stable and complex environments
B) dynamic and simple environments
C) stable and simple environments
D) dynamic and complex environments
Q:
Which of the following types of tariff is meant to discourage the import of particular products?
A) Revenue tariff
B) Quota tariff
C) Labor tariff
D) Subsidy tariff
E) Protectionist tariff
Q:
Which one of the following represents the lowest level of environmental uncertainty?
A) Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing.
B) Maria's is still the only restaurant in a small town. She took it over from her mother and still uses the same equipment.
C) Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi.
D) Marty has to deal with the local council, the health department, the franchisor, the zoning commission-the list keeps growing. He is grateful there are no new competitors moving in.
Q:
Which one of the following represents the highest level of environmental uncertainty?
A) Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing.
B) Maria's is still the only restaurant in a small town. She took it over from her mother and still uses the same equipment.
C) Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi.
D) Marty has to deal with the local council, the health department, the franchisor, the zoning commission-the list keeps growing. He is grateful there are no new competitors moving in.
Q:
Which of the following refers to tariffs that are imposed strictly to raise money for the government?
A) Revenue tariffs
B) Protectionist tariffs
C) Quota tariffs
D) Subsidy tariffs
E) Labor tariffs
Q:
Moreno's Pub Burgers has enjoyed its status as the Numero Uno hamburger restaurant in Pleasantville for the past ten years. Its only competitor is a national fast food chain preferred by children rather than adults. Which of the following, if true, would make Moreno's business environment more uncertain?
A) The fast food chain closes.
B) A new employer moves into the area, bringing hundreds of jobs and more families.
C) Moreno's buys the lot next door to expand its parking.
D) Because of the growth of Pleasantville's population, more hamburger chains build facilities in Pleasantville.
Q:
Which of the following refers to the practice of selling a product abroad for less than the cost of production?
A) Exporting
B) Importing
C) Dumping
D) Safeguarding
E) Offshoring
Q:
Home prices in the area in which your real estate office operates have increased only gradually for the past several years. However, you have noticed that demand for housing in the area usually spikes in summer. Which of the following best describes your business environment?
A) stable and simple
B) dynamic and simple
C) stable and complex
D) dynamic and complex