Q&A Hero

Q: Which of the following BEST describes functional strategy? A) A strategy for determining the firm's overall attitude toward growth and the way it will manage its businesses or product lines B) A strategy at the business-unit or product-line level that focuses on improving a firm's competitive position C) A strategy by which managers in specific areas decide how best to achieve corporate goals through productivity D) A strategy that assists first line managers in making day-to-day decisions about motivating employees E) A strategy that integrates an organization's marketing goals into a cohesive whole by focusing on the ideal product mix to achieve maximum profit potential

Q: The United States belongs to a trade alliance known as CAFTA, which stands for ________. A) Canadian American Free Trade Alliance B) Columbian Argentine Free Trade Alliance C) China Australia Free Trade Agreement D) Central America Free Trade Agreement

Q: A three year goal is considered to be what? A) Long-term B) Intermediate C) Short-term D) Objective E) Problematic

Q: One advantage of NAFTA has been ________. A) less illegal immigration into the U.S. B) lower unemployment in the U.S. C) a higher standard of living in Mexico D) lower costs for consumers in the United States

Q: Which of the following BEST describes a business strategy? A) A strategy for determining the firm's overall attitude toward growth and the way it will manage its businesses or product lines B) A strategy at the business unit or product line level that focuses on improving a firm's competitive position C) A strategy by which managers in specific areas decide how best to achieve corporate goals through productivity D) A strategy that assists first line managers in making day-to-day decisions about motivating employees E) A strategy that integrates an organization's marketing goals into a cohesive whole by focusing on the ideal product mix to achieve maximum profit potential

Q: The World Trade Organization ________. A) advises developing countries on issues of trade barriers B) promotes long-term economic development and poverty reduction C) exists to help countries conduct trade through a system of rules D) facilitates trade among third-world countries and developed nations

Q: Which of the following BEST describes a mission? A) An objective that a business hopes and plans to achieve B) A broad set of organizational plans for implementing decisions made for achieving organizational goals C) The shared experiences, stories, beliefs, and norms that characterize an organization D) An organization's statement of how it will achieve its purpose in the environment in which it conducts business E) An organization's competitive standing in the marketplace

Q: What of the following indicates an organization's reason for being? A) Strategy B) Tactic C) Mission D) Diversity E) Profitability

Q: The North American Free Trade Agreement includes ________. A) Mexico, Canada, and the United States B) Canada, Mexico, the United States, and Costa Rica C) the United States, Canada, Mexico, and Honduras D) Canada, Mexico, Panama, and the United Sates

Q: What strategic management activity do company managers undertake so they can later measure success or failure at every organizational level? A) Planning tactics B) Setting goals C) Devising strategies D) Auditing skills E) Publicizing promotions

Q: The World Trade Organization evolved from which of the following? A) Mercosur B) General Agreement on Tariffs and Trade C) Truman Doctrine D) Marshall Plan

Q: Which kind of strategy takes place at the level of the product line and focuses on a firm's competitive position? A) Functional B) Business C) Local D) Fundamental E) Environmental

Q: Heinrich, a purchaser for an optics company in Germany, must place an order for materials for use in its production process. He is most likely to order from a company ________. A) within the European Union because there would be no barriers to trade B) in the United States because we have the same quality as any European company C) in Switzerland because the Swiss are known for their fine detail work D) in Asia because labor is cheaper there

Q: What does e-partnering involve? A) Buying shares of small companies that provide technology unavailable to the purchasing company B) Buying shares of small companies that are similar to the purchasing firm C) Linking up to the inventory records of another company D) Sharing a Web server with another company E) Advertising another company on the purchasing company's Web site

Q: The World Trade Organization was formed in the year ________. A) 1995 B) 1967 C) 1971 D) 1983

Q: When the finance department has a goal of a 3 percent increase in return on investment in three years, what type of goal is the organization setting? A) A long-term goal B) A tactical goal C) A short-term goal D) An intermediate goal E) An organizational goal

Q: The single European Union currency is called the ________. A) deutchmark B) krona C) pound D) euro

Q: If an organization sets out to increase its share of the snack food market by 10 percent during the next eight years, what kind of goal is the organization setting? A) A short-term goal B) An intermediate goal C) A tactical goal D) A long-term goal E) An organizational goal

Q: The ________ was formed by twelve member countries with the primary motivation of reasserting the region's economic position against the United States and Japan. A) African Union B) European Union C) Central America Free Trade Agreement D) Association of South-East Asian Nations

Q: What identifies performance targets used by organizations and their managers to measure success or failure at every level? A) Tactics B) Goals C) Strategies D) Mission statements E) Promotions

Q: List and discuss the three attitudes managers might have toward international business.

Q: Identify and explain the four types of decisional roles and the function of each role. Quest. Category: Concept

Q: Define parochialism. Discuss why parochialism is a problem for U.S. managers and discuss reasons why it is important to overcome parochialism in today's business environment.

Q: Managers have many roles within the organization. Discuss the interpersonal roles of managers and how those roles affect the organization.

Q: The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe.

Q: Identify the four leading causes of wasted time in the workplace as outlined in the text.

Q: Managers with a polycentric attitude tend to view every foreign operation as different and hard to understand.

Q: Discuss how new technologies have shaped management communication and decision-making skills.

Q: Managers with an ethnocentric attitude do not trust foreign employees with key decisions or technology.

Q: The informational roles of a manager are natural continuations of a manager's interpersonal role.

Q: The effectiveness of managers in using time can be undermined by frequent phone calls.

Q: Americans tend to suffer from parochialism.

Q: In today's global environment, managers must have a(n) ________ attitude to be successful. A) ethnocentric B) parochial C) polycentric D) geocentric

Q: Many managers spend as much as four hours a day in meetings.

Q: Changes in technology will result in a decrease in the amount of information that managers will use to make decisions.

Q: Samanex Corporation maintains production facilities in 13 different countries on three continents. Each facility is managed by a native of the country where it is located. This practice is indicative of a(n) ________ attitude. A) ethnocentric B) geocentric C) polycentric D) multicentric

Q: One outcome of using conceptual skills is being able to select the best alternative.

Q: A(n) ________ attitude is the view that employees in the host country know the best practices for running their operations. A) ethnocentric B) polycentric C) geocentric D) regiocentric

Q: The managerial role characterized by the ability to gather and disseminate communications and areas of interest is referred to as A) interpersonal. B) resource allocator. C) decisional. D) disturbance handler. E) informational.

Q: Managers with a(n) ________ attitude view every foreign operation as different and hard to understand. A) geocentric B) polycentric C) ethnocentric D) regiocentric

Q: Fostering new ideas and innovation and resolving conflicts within a department is a responsibility under which managerial role? A) Interpersonal B) Resource allocator C) Decisional D) Disturbance handler E) Informational

Q: A manager who wishes to be successful in international business should avoid a(n) ________ attitude. A) multicultural B) multiracial C) ethnocentric D) geocentric

Q: Melanie joined an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude. A) parochialistic B) polycentric C) ethnocentric D) geocentric

Q: What type of skill is needed to understand foreign markets, cultural differences, and motives of foreign rivals? A) Technology B) Strategic management C) Decision making D) Conceptual E) Global management

Q: An ethnocentric attitude stems from ________. A) nationalism B) parochialism C) polycentrism D) geocentrism

Q: How is the decisional role of a corporate manager similar to the role of the entrepreneur? A) Both are initiators of change. B) Both are resource allocators. C) Both require technical skills. D) Both must have strong Human Resource skills. E) Both rely on strong conceptual skills.

Q: While talking with her advisor at the university, Jane deduces that she has a(n) ________ attitude, as she has never traveled abroad and relates well only to people from her home country. A) regiocentric B) polycentric C) ethnocentric D) geocentric

Q: A manager is expected to serve in what interpersonal capacity when coordinating people, groups, and organizations? A) Figurehead B) Spokesperson C) Leader D) Negotiator E) Liaison

Q: Which of the following managers depend most on conceptual skills? A) First-line managers B) Top managers C) Middle managers D) Marketing managers E) Financial managers

Q: A(n) ________ attitude is characterized by parochialism. A) geocentric B) acculturated C) multilinguistic D) ethnocentric

Q: What skills can a manager utilize to work well with people and make them feel excited about their work? A) Human relations skills B) Technical skills C) Accounting skills D) Conceptual skills E) Marketing skills

Q: An ethnocentric attitude ________. A) prompts managers to have a global view and look for the best approaches and people regardless of origin B) is the belief that the home country has the best work approaches and practices C) is the view that employees in the host country know the best work approaches and practices D) gives a manager a much broader understanding of what it takes to manage in a global environment

Q: An accountant's ability to audit a company's records is an example of what type of skills? A) Motor skills B) Technical skills C) Human relations skills D) Conceptual skills E) Decision-making skills

Q: Bill Sanderson, a manager in a manufacturing firm in New York has a tendency to view the world only through his U.S.-based perspective. What can be deduced about his attitude? A) He has an elitist attitude. B) He has a polycentric attitude. C) He has a parochialistic attitude. D) He has a geocentric attitude.

Q: What type of skills requires defining problems and selecting the best course of action to take? A) Human relations skills B) Production skills C) Conceptual skills D) Decision-making skills E) Technical skills

Q: Parochialism is a tendency to ________. A) think highly of the foreign country in which the organization is doing business B) focus on best approaches and people from around the globe C) view the world solely through one's own eyes and perspectives D) let employees in the host country figure out how best to do things

Q: Which of the following refers to a person's ability to think in the abstract, to diagnose and analyze different situations, and to see beyond the present situation? A) Human relations skills B) Decision-making skills C) Conceptual skills D) Production skills E) Technical skills

Q: Only speaking one language is one sign that a nation suffers from ________. A) parochialism B) ethnocentrism C) polycentrism D) geocentrism

Q: What type of skills are needed to understand and work well with people in the workplace? A) Human relations skills B) Technical skills C) Conceptual skills D) Motor skills E) Decision-making skills

Q: American business students may be at a disadvantage because ________. A) competition from foreign-born students makes it more difficult to be accepted at the better universities B) scholarships are being awarded to undocumented students C) many colleges and universities no longer require courses in foreign language D) tuition costs have risen beyond the reach of most high school graduates

Q: Describe and discuss the three levels of management and their roles in the organization.

Q: The advantages of operating globally include ________. A) higher profits B) higher employee satisfaction C) higher stock trading prices D) lower employee turnover

Q: Information managers are responsible for getting products from producers to consumers.

Q: Employers in the global marketplace look for which one of the following? A) a college degree in multicultural awareness B) critical thinking skills C) multi-lingual skills D) respect for differences

Q: Operations managers are responsible for production, inventory, and quality control.

Q: The symbolic view of management is based upon the belief that managers symbolize ________. A) control and influence by developing plans and making decisions B) every aspect of an organization's performance, from the top level to the operational level C) the fluctuating fortunes of the organization as they alternate between profits and losses D) the take-charge executive who overcomes any obstacle to see that the organization achieves its goals

Q: Which of the following managers are responsible for planning and overseeing the firm's accounting functions? A) Financial managers B) Information managers C) Production managers D) Human resource managers E) Marketing managers

Q: Elmo Research & Development has been going through a rough patch lately. Turnover has been high and employee morale is at an all-time low. Though employees and competitors hold management responsible for the decline, the CEO does not let the managers go or change the management style. Which of the following could explain this attitude? A) The CEO holds the omnipotent view of management, which asserts that external factors have a significant effect on performance outcomes. B) Because the organization has a "take-charge" management style, the employees are responsible for organizational policies. C) The CEO is unresponsive to the criticisms from stakeholders. D) The CEO holds the view that managers have only a limited role in organization success or failure.

Q: Who is responsible for designing and implementing systems to gather, organize, and distribute facts and data essential for the running of the company? A) Marketing managers B) Information managers C) Production managers D) Human resource managers E) Research and development managers

Q: Which of the following most accurately reflects the symbolic view of management? A) Managers are directly responsible for an organization's success or failure. B) Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals. C) External forces are responsible for an organization's success or failure. D) Employees are directly responsible for an organization's success or failure.

Q: Which of the following managers are directly responsible for getting product information from producers to consumers? A) Human resource managers B) Public relations managers C) Information managers D) Marketing managers E) Financial managers

Q: The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) ________ view of management. A) symbolic B) omnipotent C) impotent D) omniscient

Q: Which of the following are responsible for production and quality control? A) Information managers B) Human resource managers C) First-line managers D) Operations managers E) Marketing managers

Q: The ________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives. A) omnipotent B) impotent C) omniscient D) symbolic

Q: The titles of supervisor, office manager, and group leader are examples of which level of management? A) Top management B) Middle management C) First-line management D) Operations management E) Human resource management

Q: Calvin's goals for the coming year include specific targets for increasing market share and quantity of units shipped. If he succeeds, he will be handsomely rewarded. If he fails, he is likely to be replaced. Judging from this, it would appear that Calvin's employer subscribes to the ________. A) symbolic view of management B) omnipotent view of management C) impotent view of management D) omniscient view of management

Q: Titles such as plant manager, operations manager, and division manager designate which level of management? A) First-line managers B) Middle managers C) Top managers D) Supervisors E) Technology managers

Q: Wendell interviews many middle-level managers and discovers that these individuals believe that external factors constrain managers' influence over outcomes. The mid-level managers have a(n) ________ view of management. A) traditional B) omnipotent C) omniscient D) symbolic

Q: Which level of management sets general policies, formulates strategies, approves all significant decisions, and represents the company in dealings with other firms and with government bodies? A) Operations managers B) Production managers C) Top managers D) Middle managers E) First-line managers

Q: Wendell notices that the company's top executives share a belief that managers are directly responsible for the organization's success or failure. This belief reflects a(n) ________ view of management. A) traditional B) omnipotent C) omniscient D) symbolic