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Q:
A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.
Q:
________ is the biological heritage (including physical characteristics such as one's skin color and associated traits) that people use to identify themselves.
A) Nationality
B) Ethnicity
C) Culture
D) Race
Q:
When a company shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?
A) Distribution chain management
B) Total quality management
C) Supply chain management
D) Service channel analysis
E) Supplier selection analysis
Q:
Which of the following managerial styles is traditionally considered to be feminine?
A) authoritative
B) leading by example
C) inclusive
D) being directive
Q:
Which of the following BEST describes supply chain management?
A) The principle of improving the supply chain by focusing on the slowest step in the chain
B) A limitation on the number of suppliers allowed to supply a particular company
C) Complete movement of raw materials throughout a manufacturing or service facility
D) A cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers
E) The principle of looking at the supply chain as a whole in order to improve the overall flow through the system
Q:
U.S. federal law does not prohibit discrimination against employees on the basis of ________.
A) race
B) religion
C) age
D) sexual orientation
Q:
Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?
A) Outsourcing
B) Reengineering
C) Controlling
D) Scheduling
E) Warehousing
Q:
Which of the following managerial styles is traditionally considered to be masculine?
A) agreeable
B) leading by example
C) collaborative
D) inclusive
Q:
Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?
A) Distribution chain
B) Supply chain
C) Service channel
D) Distribution channel
E) Performance channel
Q:
Employee A prefers to work flexible hours and to work from home as often as practical. According to research, Employee A is likely to be ________.
A) a minority
B) disabled
C) female
D) older
Q:
Describe the relationship between a firm's productivity level and a country's GDP.
Q:
In which of the following areas are consistent male-female differences observed?
A) problem-solving ability
B) sociability
C) work schedule preferences
D) competitive drive
Q:
Describe the five most commonly used tools for TQM.
Q:
Which of the following statements is true of gender diversity in workplaces?
A) No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability.
B) Today, men make up nearly two-thirds of the workforce, while women account for the remaining third.
C) Affirmative action policies have resulted in women, generally, starting their careers at higher levels than men.
D) Despite the disparity in representation in the workforce, women earn nearly as much as men do on a median basis.
Q:
In a total quality management environment, what are some steps that companies use to emphasize the importance of quality?
Q:
Workers in the Millennial generation prefer ________.
A) inclusion and acceptance
B) fairness and integration
C) teamwork and connection
D) work-life balance and opportunity for advancement
Q:
Explain competitive product analysis.
Q:
Raul is concerned that when his older workers retire, he will not be able to fill their positions because ________.
A) too few students are receiving the solid math and science education required in high-growth industries
B) only older workers understand the history of their organizations
C) young workers lack even minimal communication skills
D) younger workers are less likely to dedicate themselves to the job to the degree that older workers do.
Q:
Discuss reasons why informal communication plays a growing role in an organization.
Q:
Given a choice between Jane, a 50-something internal candidate, and Jenny, a 20-something internal candidate, Joe selected Jane. Joe would probably say it was because ________.
A) he thought Jane would be more flexible in meeting the needs of the new position
B) he thought Jenny would be uncomfortable with the technology in the new position
C) he expected Jenny would ask for more time off
D) he expected the quality of Jane's work would be better than Jenny's
Q:
Discuss the types of grapevines within an organization and how accurate the grapevine can be.
Q:
What positive perception do employers typically have of older employees?
A) enthusiastic towards new technology
B) open to change
C) strong work ethic
D) flexible and adaptable
Q:
Which of the following perceptions do employers typically have of older employees?
A) lack of sound judgment
B) resistance to new technology
C) weak work ethic
D) better attendance
Q:
How can a firm utilize and control an informal company grapevine?
Q:
What is an informal organization and how does it relate to the formal structure?
Q:
What are the significant trends occurring in the composition of the global workforce? What are the likely repercussions of such trends?
Q:
Intrapreneuring attempts to create and maintain the innovation and flexibility found in large, bureaucratic structures.
Q:
Worldwide population trends indicate that we will witness dwindling labor supply and increasing total global savings rates.
Q:
By the year 2050, one in every five persons in the United States will be over 40 years old.
Q:
The informal organization is not as powerful as the formal structure.
Q:
Most babies born in the United States recently are whites of European descent.
Q:
Frequently, the informal organization effectively alters a company's formal structure.
Q:
People aged 65 and older are expected to soon outnumber children under age 5 for the first time in history.
Q:
When a firm wants to gather information on the potential reaction to a new policy or idea, how can a manager collect information?
A) Through intrapreneuring
B) Through social media monitoring
C) By utilizing the company grapevine
D) By utilizing the informal chain of command
E) By organizing new reporting relationships
Q:
The main reason for the predicted stabilization of world population growth by 2050 is the decline in birthrates as nations advance economically.
Q:
To move a new idea to a marketable entity, who must approve and support the project, including the funding of the idea?
A) Inventors
B) Sponsors
C) Stakeholders
D) Product champions
E) Project committees
Q:
According to projections of the U.S. population, the ethnic groups that will exhibit the most change are the Hispanic and African American populations.
Q:
What is the name given to the middle manager who learns about a new project and becomes committed to the support of the idea?
A) Stakeholder
B) Sponsor
C) Intrapreneur
D) Innovator
E) Product champion
Q:
Trends observed in the shifting world population indicate that the average age of the world population in increasing. Also, the world's population aged over 80 is expected to more than double by the year 2040. Which of the following is a likely implication of such population trends?
A) decreasing demands on social entitlement programs
B) increasing global savings rates
C) dwindling labor supply
D) decreasing preference for white-collar occupations
Q:
How can an organization minimize the potential damage caused by inaccurate information spread through the grapevine?
A) Ban employees from using the internet and e-mail for personal reasons.
B) Identify a list of off-limit topics.
C) Respond vigorously to inaccurate information.
D) Allow new information to be released only through formal communication channels.
E) Keep groups small and focused.
Q:
Which of the following trends has been observed in the world population in terms of aging?
A) People aged 65 and older will soon outnumber children under age 5 for the first time in history.
B) The world's population aged 80 and over is projected to decrease 233% by 2040.
C) The world's population is growing older, but at a slower rate than it did in comparison with the previous two centuries.
D) As nations have advanced economically, birthrates have increased in proportion to the growing world population.
Q:
Which of the following has played an increasingly important role in the growth of the communication, including the company grapevine?
A) The accuracy of information shared along the grapevine
B) The emergence of smaller organizations, fewer mergers and acquisitions
C) The move of facilities from the suburbs to the inner cities
D) The availability of information technology
E) The increased communication with people outside the organization and decreased communication with those inside the organization
Q:
The total world population is forecast to hit 9 billion by 2050, at which point the United Nations predicts the total population will either stabilize or peak after growing for centuries at an ever-accelerating rate. The main reason for this major shift is the ________.
A) unprecedented rate at which world population is aging
B) decline in birthrates as nations advance economically
C) high level of mobility of the international workforce across national borders
D) alarming rate of depletion of natural resources necessary for sustaining the population
Q:
Which of the following is an informal communications network within the organization?
A) Work groups
B) Social groups
C) The grapevine
D) The corporate structure
E) Teams
Q:
Which of the following statements is true of the changing trends in U.S. workplaces?
A) The surge in immigration, especially over the last two decades, has flooded the United States with low-wage foreign labor.
B) Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values.
C) In most U.S. metropolitan cities, more immigrants are employed in low-wage jobs like construction, cleaning, or manufacturing, than in white-collar occupations.
D) People now entering the workforce are significantly older, less ethnically diverse and/or native-born.
Q:
Which of the following can effectively, but unintentionally, change the formal structure of an organization?
A) Everyday social interaction of employees
B) Suppliers and vendors
C) Market conditions
D) Members of the Board of Directors
E) Intrapreneuring
Q:
By 2050, ________ percent of the population of the United States will be ________
A) 40; 25 and under
B) 25; 55 and over
C) 20; 65 and over
D) 15; 80 and over
Q:
Which of the following organizational systems is the part that can be seen and represented in chart form?
A) Networking
B) Formal organization
C) Informal organization
D) Grapevine
E) Intrapreneuring
Q:
The majority of the population increase in the next 35 years will come from ________.
A) higher birth rates among minority ethnic groups
B) immigration of religious groups seeking political asylum
C) advances in medical science that extend the life expectancy of the elderly
D) immigrants and their descendants
Q:
Which term describes creating and maintaining the innovation and flexibility of a small business environment within the confines of a large, bureaucratic structure?
A) Basic structuring
B) Process organization
C) Intrapreneuring
D) Extrapolating
E) Product innovation
Q:
As chief of new product development for a U.S. consumer goods firm, Carmen should be very aware that ________ is likely to have the greatest influence on consumer preferences for the next few decades.
A) changes in religion
B) the aging of the population
C) declining birth rates
D) increasing inflation
Q:
What are everyday social interactions among employees that transcend formal jobs and job interrelationships called?
A) Traditional structure
B) Informal organization
C) Networking opportunities
D) Production organization
E) Community structure
Q:
List and describe three advantages of a divisional structure.
Q:
Which one of the following correctly reflects the characteristics of the current U.S. population?
A) Nearly one in five Americans today is an immigrant.
B) The median age of the U.S. population has risen significantly over the last decade.
C) The Asian population in the United States is presently the largest ethnic group.
D) The Hispanic community represents nearly one-third of the total U.S. population.
Q:
How is workplace diversity beneficial to organizations from an ethical perspective?
Q:
Describe the four basic forms of organizational structure.
Q:
How is workplace diversity beneficial to organizations from a strategic perspective?
Q:
Because international organizational structures have emerged in response to the need to manufacture, purchase, and sell in global markets; how do some companies adopt a truly global structure?
Q:
What benefits does workplace diversity afford an organization in terms of its performance?
Q:
What does a divisional structure rely on and why does it rely on this feature?
Q:
Give a brief description of the people management benefits derived from workplace diversity.
Q:
A divisional structure relies on functional departmentalization.
Q:
Briefly explain the demographic characteristics that affect workforce diversity.
Q:
A virtual organization has little or no formal structure.
Q:
Define "workplace diversity." Provide a brief description of the evolution of workplace diversity over the last five decades.
Q:
An international organization is one in which traditional boundaries and structures are minimized or eliminated altogether.
Q:
Discuss the dimensions of the Global Leadership and Organizational Behavior Effectiveness (GLOBE) framework. Describe how each dimension compares to Hofstede's five dimensions of national culture.
Q:
List and explain Hofstede's five dimensions of national culture.
Q:
The functional organizational structure is the approach to organizational structure used by most small to medium-sized firms.
Q:
Divisional structure is the relationships between group functions and activities that determine authority.
Q:
Discuss four global economic issues and how they affect management decisions, providing examples of each.
Q:
A global mind-set refers to attributes that allow a leader to be effective in cross-cultural environments.
Q:
International organizational structures are an approach to organizational structure developed in response to the need to manufacture, purchase, and sell in global markets.
Q:
Which of the following types of structure entails a second chain of command, and is often used when developing new products?
A) Divisional
B) Departmental
C) Committee
D) Matrix
E) Team
Q:
A high uncertainty avoidance society is threatened by ambiguity and experiences high levels of anxiety.
Q:
The United States is an example of a country with low power distance.
Q:
In a large firm, what can a functional structure foster, even though it can be counter-productive to the goals of the organization?
A) Competitiveness
B) Centralization
C) Decentralization
D) Diversity
E) Creativity
Q:
Mexico is an example of a collectivistic nation.
Q:
What type of organizational structure seeks to integrate continuous improvements with lifelong learning and personal employee development?
A) Team
B) Virtual
C) Learning
D) Flexible
E) Evolving
Q:
The GLOBE framework for assessing cultures is similar to Hofstede's framework, but measures fewer dimensions.