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Q:
Which one of the following is the best description of the provisions of the Civil Rights Act, Title VII?
A) prohibiting discrimination against individuals with disabilities or chronic illnesses
B) prohibiting discrimination against employees aged 40 or over
C) prohibiting the forced retirement of most employees
D) prohibiting discrimination based on race, color, religion, national origin, or gender
Q:
Why does each company's operations capability match up with its business strategy?
Q:
Explain the concept of the "glass ceiling" in workplaces. What practices have aided in the creation of the "glass ceiling"?
Q:
What is an operations capability?
Q:
Discuss the negative consequences that can result from discrimination, whether intentional or not.
Q:
Operations capability is a special ability that production does especially well to outperform the competition.
Q:
Identify and briefly describe each type of discrimination that occurs in the workplace.
Q:
A company should select the same kind of production used by most of its competitors.
Q:
Men are more likely than women to start out in an entry-level position, even when they have the same educational qualifications.
Q:
Which type of strategy emphasizes low overhead and inventory, and a limited assortment of products to attract customers?
A) Flexibility
B) Quality
C) Low-cost
D) Dependability
E) Consistency
Q:
The meaning of "glass" that is used in the term "glass ceiling" signifies ________.
A) the gulf in opportunities and rewards afforded to male and female employees that can be "seen through" easily
B) that the perceived barrier to top management positions is brittle and vulnerable to changes at the topmost organizational levels
C) that whatever is blocking the way for women to attain top management positions is not immediately apparent
D) that organizations maintain a transparent ethos when defining management roles assigned to male and female employees
Q:
Ang Li has found it rather hard to move up in her managerial career at her workplace especially when compared to how fellow graduate from Tri-Valley, Adam Watson, has managed to become the regional manager of sales in the company. This suggests the presence of ________ in Li's organization.
A) goldbricking
B) a self-serving bias
C) a glass ceiling
D) stereotyping
Q:
What type of strategy to attract customers should a firm that promotes quick and on time delivery utilize?
A) Quality
B) Low cost
C) Flexibility
D) Dependability
E) Accessibility
Q:
Which of the following supports a business strategy that incorporates the key operational capability of flexibility?
A) Maintaining excess production capability
B) Reducing labor and shelving costs
C) Having high quality standards for suppliers
D) Utilizing specialized, automated equipment for consistent product buildup
E) Using electronic tools to improve customer communications
Q:
In workplace jargon, the term "glass ceiling" refers to ________.
A) the perceived difference in cognitive abilities between male and female employees
B) the theoretical organizational level beyond which no discrimination exists
C) the cumulative difference between opportunities and rewards offered to male and female employees
D) the invisible barrier that separates women and minorities from top management positions
Q:
What type of service is being given when a product performs reliably, has an appealing fit and consistently meets or exceeds customer expectations?
A) Quality
B) Low cost
C) Flexibility
D) Dependability
E) Exclusivity
Q:
Which of the following examples would be considered appropriate stereotyping?
A) assuming women to be particularly bad drivers
B) bracketing working mothers as not being committed fully to their jobs
C) assuming red-haired people have rather nasty tempers
D) asking someone from accounting to help with a budgeting problem
Q:
What type of strategy is a firm using when promoting quick, consistent and on time delivery, for every order?
A) Quality
B) Low cost
C) Flexibility
D) Dependability
E) Accessibility
Q:
As a form of discrimination, incivility is said to occur when ________.
A) an employee is excluded from job opportunities or social events
B) an employee belonging to a specific group is overtly threatened or bullied
C) an employee's opinions are consciously ignored
D) an employee is denied equal opportunity to perform
Q:
Which of the following helps to determine operations capabilities?
A) Flexibility of activity
B) High-context system
C) Business strategy
D) Extent of customer contact
E) Production capability
Q:
Which one of the following is an example of workplace discrimination in the form of exclusion?
A) Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits.
B) African American employees at some companies have found racist graffiti in their work areas.
C) Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments.
D) Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion.
Q:
What term describes a special ability that production does especially well allowing the company to outperform the competition?
A) Supply chain management
B) Total quality management
C) Process engineering
D) Operations capability
E) Value-added analysis
Q:
Mary belongs to a group that requires women to wear long sleeves, long skirts or dresses, hair done up in a bun, and a small hat. Her coworkers often make negative comments about her appearance. In this situation, Mary is subjected to ________.
A) mockery and insults
B) discriminatory policies
C) exclusion
D) intimidation
Q:
Describe the difference between the make-to-order and make-to-stock production processes.
Q:
Older workers in an organization are subjected to ________ if they are laid off for being highly paid and having lucrative benefits.
A) incivility
B) intimidation
C) discriminatory practices
D) exclusion
Q:
Differentiate between goods production and service operations.
Q:
What type of discrimination is said to have occurred when certain actions taken by representatives of an organization deny equal opportunity to perform or unequal rewards for performance?
A) exclusion
B) discriminatory practices or policies
C) incivility
D) intimidation
Q:
Explain time, place, and form utility and provide an example of each.
Q:
Discrimination refers to ________.
A) a preconceived belief, opinion, or judgment toward a person or a group of people
B) a tendency or preference toward a particular perspective or ideology
C) judging a person based on a perception of a group to which that person belongs
D) someone acting out their prejudicial attitudes toward people who are the targets of their prejudice
Q:
Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?
Q:
Kathleen likes cats. She believes people who own cats are independent and free spirits. She finds out Linda has a cat. Therefore, Linda is independent and free-spirited. In order, what is happening here?
A) prejudice, stereotyping, bias
B) stereotyping, bias, prejudice
C) bias, stereotyping, discrimination
D) bias, prejudice, stereotyping
Q:
Differentiate between high- and low-contact processes. Give an example of each.
Q:
Judging a person on the basis of one's perception of a group to which he or she belongs is known as ________.
A) integration
B) assimilation
C) stereotyping
D) prejudice
Q:
Firms that make only tangible products are engaged in goods production.
Q:
________ refers to a preconceived belief, opinion, or judgment toward a person or a group of people.
A) Prejudice
B) Impartiality
C) Equanimity
D) Bias
Q:
By turning raw materials into finished goods, production creates form utility.
Q:
________ is a term that describes a tendency or preference toward a particular perspective or ideology.
A) Bias
B) Prejudice
C) Impartiality
D) Reasoning
Q:
In a low-contact system, the customer must be a part of the system to receive the service.
Q:
What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?
A) mockery and insults
B) discriminatory policies
C) exclusion
D) intimidation
Q:
What are some of the fears held by employers regarding employment of disabled persons? Describe the actual realities associated with such fears.
Q:
What goods-producing operations method is designed around specific customer specifications?
A) High-contact systems
B) Make-to-order
C) Layout planning
D) Low-contact systems
E) Make-to-stock
Q:
In which type of system must the customer be actively involved in order to receive the good or service?
A) Make-to-stock
B) High-contact
C) Intangible
D) Low contact
E) Operations process
Q:
U.S. federal law does not prohibit discrimination against employees on the basis of sexual orientation.
Q:
When a firm produces goods for mass consumption, what type of goods production method is generally used?
A) High-contact systems
B) Make-to-order
C) Layout planning
D) Low-contact systems
E) Make-to-stock
Q:
One problem with the Americans with Disabilities Act is that "disability" is defined very narrowly.
Q:
Which of the following is the ability of a product to satisfy a human want or need?
A) Utility
B) Relative advantage
C) Content
D) Satisfaction
E) Quality ownership
Q:
Employers are justified if they do not hire workers with disabilities as they lack job skills and experience necessary to perform as well as their abled counterparts.
Q:
When a company makes products available conveniently for consumers, based on where they are, which type of utility is created?
A) Time
B) Form
C) Place
D) Possession
E) Leisure
Q:
In the job setting, African Americans are found to receive lower job performance ratings, be paid less, and be promoted less frequently than their white counterparts.
Q:
In which of the following is the customer part of the system during service delivery?
A) A high-contact system
B) A low-contact system
C) A flexible system
D) A quality system
E) A utility system
Q:
Men are found to follow a nurturing, inclusive, and collaborative style of leadership, in contrast to women.
Q:
Which of the following refers to a set of methods and technologies used to produce a good or service?
A) Quality ownership
B) Production
C) Utility
D) Value added analysis
E) Operations process
Q:
Research indicates that men tend to prefer jobs that encourage work-life balance more than women do.
Q:
Women tend to be more argumentative and less willing to conform to authority than men
Q:
Which type of utility is created when a company makes products available where consumers want them?
A) Time
B) Place
C) Possession
D) Form
E) Operations
Q:
Which term describes services that cannot be produced ahead of time?
A) Transformed
B) Low-contact
C) Unstorable
D) Intangible
E) Consistent
Q:
Women and men now each make up almost half of the workforce in the United States.
Q:
In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?
A) CEO
B) Operations manager
C) Quality manager
D) Floor foreman
E) Supply manager
Q:
Employers generally tend to view older workers as not being flexible or adaptable and being more resistant to new technology.
Q:
When a company produces products when consumers want them, it creates which type of utility?
A) Ownership
B) Time
C) Form
D) Place
E) Value
Q:
Age discrimination is prohibited by the Fair Labor Standards Act and the Americans with Disabilities Act.
Q:
Services are more tangible, more customized, and more storable than most products.
Q:
U.S. federal law does not prohibit discrimination against employees on the basis of sexual orientation.
Q:
Bruce will be making a presentation to the senior management team to encourage them to support efforts to improve the company's diversity policies and practices. One of the more compelling arguments he can use is ________.
A) companies with exclusive practices experienced higher profits
B) companies with inclusive practices outperformed their competitors
C) Federal law does not require companies to make accommodations for LBGT employees
D) the company will likely lose market share if it does not improve its practices
Q:
Which of the following is critical to the success or failure of service operations?
A) Provider-customer contact
B) Internet exposure
C) Supply chain
D) Tangible services products
E) Supplier-manufacture contact
Q:
Which one of the following diversity factors has been called the "last acceptable bias"?
A) sexual orientation
B) gender identity
C) religious belief
D) ethnic origin
Q:
Which term refers to all the activities involved in making productsgoods and servicesfor customers?
A) Operations
B) Processes
C) Planning
D) Scheduling
E) Performance
Q:
One big challenge for managers of diverse workforces is to ________.
A) provide accommodations for disabilities and religious beliefs that other employees don't view as special treatment
B) assure that employees do not discuss their religious beliefs with other workers
C) provide accommodations for disabled workers that don't carry excessive costs
D) treat all employees identically despite individual differences
Q:
Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.
Q:
Lulumelon owns a chain of fashion stores that serve men's, women's, and children's clothing categories. Jay, a motorcycle accident victim with an amputated leg, applies for a position at one of the stores in an upmarket location. Which one of the following assumptions by Lulumelon would prevent them from hiring him?
A) Most workers with disabilities require no accommodation but for those who do, more than half of the workplace modifications cost $500 or less.
B) A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance is concerned.
C) There is no set of guidelines on how to take any potential disciplinary action with disabled employees.
D) Absentee rates for sick time are virtually equal between employees with and without disabilities.
Q:
How does outsourcing affect global supply chain management?
Q:
Which one of the following statements is true of employing disabled employees?
A) Hiring people with disabilities leads to higher employment costs and lower profit margins.
B) Workers with disabilities lack job skills and experience necessary to perform as well as their abled counterparts.
C) Employees with disabilities are exempt from potential disciplinary action, and there are high costs associated with accommodating disabled employees.
D) A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance.
Q:
What is a supply chain? How can supply chain management create competitive advantage?
Q:
Which of the following statements is true of the findings of studies on race and ethnicity in the workplace?
A) Whites favor affirmative action programs and policies to a far greater degree than do African Americans.
B) African Americans generally do worse than Whites in decisions related to the workplace.
C) Individuals in workplaces tend to favor colleagues of a race other than their own in performance evaluations, promotion decisions, and pay raises.
D) Whites and African-Americans display statistically significant and consistent differences in absenteeism rates, applied social skills at work, and accident rates.
Q:
The goal of supply chain management is better overall flow in the system.
Q:
If my workplace goals included getting high scores on a performance evaluation, I would prefer that my supervisor be ________.
A) the same gender as me
B) female
C) of an older generation than me
D) of my own race
Q:
Each stage in the supply chain adds value for the final customer.
Q:
Which of the following racial groups have been the focus of most race and ethnographic studies of workplace diversity in the United States?
A) Hispanics and Whites
B) Whites and Native Americans
C) African Americans and Whites
D) Asians and African Americans
Q:
Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.
Q:
________ refers to the social traits that are shared by a human population.
A) Race
B) Ancestry
C) Nationality
D) Ethnicity