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Q:
Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?
A) Materials handling
B) Inventory control
C) Quality control
D) Wholesaling
E) Distribution control
Q:
Which term refers to the acquisition of the raw materials a company needs to produce its products?
A) Development
B) Purchasing
C) Goods control
D) Quality control
E) Wholesaling
Q:
An important impact that workplace diversity has on organizational performance is through the increase in employee turnover.
Q:
Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes?
A) Quality system
B) Lean system
C) Managed system
D) Production system
E) Flexible system
Q:
Teams with diverse backgrounds performing interdependent tasks over a long period of time are more likely to experience conflict and resentment.
Q:
What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?
A) Quality control system
B) Process control system
C) Just-in-time production
D) Standardized production
E) Custom-products production
Q:
Deep-level diversity refers to easily perceived differences that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.
Q:
In operations control, production managers monitor production performance by which method?
A) Comparing results with detailed plans and schedules
B) Checking on each worker on the production floor
C) Observing activities from a platform above the workers
D) Constantly talking with employees involved
E) Performing spot checks of worker performance
Q:
Demographic characteristics such as differences in age, gender, race, etc. reflect surface-level diversity among employees.
Q:
Describe how a Gantt chart and a PERT chart are similar, and how they are different.
Q:
Workplace diversity refers exclusively to the differences between employee characteristics.
Q:
The concept of workforce diversity expanded from compliance to an issue of business survival during the early 1980s.
Q:
If parts A, B, and C must be produced this week, a detailed schedule will indicate the sequence of work.
Q:
Today the main emphasis of diversity programs is sensitivity training.
Q:
A detailed schedule will consider employees' needs and the company's efficiency and cost, including demand for production.
Q:
Inclusion is one of the most popular and controversial topics in management.
Q:
Staff schedules identify which products will be produced and when.
Q:
Which of the following benefits of workplace diversity is categorized as strategic?
A) better use of talent
B) improved system flexibility
C) potential to improve market share
D) reduced costs associated with high turnover
Q:
What is the main advantage of using a PERT chart on a large scale project?
A) It aids in the ordering of supplies and materials.
B) It shows the most time-consuming path for project completion.
C) It allows managers to plan for delays.
D) It allows managers to monitor performance by comparing results with detailed schedules.
E) It identifies which tasks can be performed at the same time as others.
Q:
Which of the following indicates the critical path needed for the completion of large projects?
A) Master schedule
B) Coordination schedule
C) Gantt chart
D) Detailed schedule
E) PERT chart
Q:
When the VP of marketing selected the new product development team members, he made sure there was a mix of ages, genders, and ethnicities on the team. This VP was most concerned with ________.
A) people management
B) organization performance
C) organization strategy
D) legal compliance
Q:
Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?
A) Master schedule
B) Coordination schedule
C) Gantt chart
D) Detailed schedule
E) PERT chart
Q:
In his exit interview, James, a member of a minority group, mentioned that he had been passed over for promotions in favor of less qualified internal candidates. This situation relates to ________.
A) financial management
B) organizational performance
C) organizational strategy
D) deep-level diversity
Q:
Which of the following would be used to provide coordination for completing large-scale projects?
A) Master schedule
B) Detailed schedules
C) Staff schedules
D) Project schedules
E) Coordination schedules
Q:
Which of the following benefits of workplace diversity contributes to organizational performance?
A) reduced costs associated with high turnover and absenteeism
B) potential source of competitive advantage from improved innovation efforts
C) increased understanding of the marketplace and improved ability to better market to diverse customers
D) ability to attract and retain employees of diverse backgrounds
Q:
Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?
A) Gantt chart
B) Process flowchart
C) Detailed schedule
D) Master production schedule
E) PERT chart
Q:
Ben is selecting members for a problem-solving team. Which of the following team compositions is most likely to result in better team performance?
A) employees with at least ten years of seniority
B) employees from the quality department
C) employees from a variety of ethnic and gender backgrounds
D) an all-male or all-female team
Q:
Which of the following tracks which service or products will be produced and when?
A) Master operations schedule
B) Detailed schedule
C) Gantt chart
D) Staff schedule
E) PERT chart
Q:
Which one of the following people management benefits arises from workplace diversity?
A) improved system flexibility
B) potential to increase market share
C) increased understanding of the marketplace
D) better use of employee talent
Q:
Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?
A) Myers graphic
B) Critical path chart
C) Gantt chart
D) Process analysis graph
E) Master schedule
Q:
Differences arising from which one of the following factors becomes more important to people as they get to know each other?
A) gender
B) ethnicity
C) sexual orientation
D) personality
Q:
In the process of getting acquainted, John and his new co-worker Bill have discovered they have different tastes in music and books, that one is extroverted and the other introverted, that one prefers working in teams and the other works best alone. They are exploring ________.
A) surface-level diversity
B) deep-level diversity
C) stereotypes
D) biases
Q:
Describe the purpose of an assembly line layout and when a firm would choose to use this format.
Q:
How does surface-level diversity differ from deep-level diversity?
A) Surface-level diversity is reflected by differences in personality and values, while deep-level diversity is influenced by age and ethnic differences.
B) Surface-level diversity can affect the way people view organizational rewards and their communication with others, while deep-level diversity does not necessarily reflect the ways people think or feel.
C) Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work.
D) Surface-level diversity becomes more important as people get to know each other, while deep-level diversity becomes less relevant with increasing familiarity between people.
Q:
Describe two alternatives for production facility layouts.
Q:
Amanda works as a technical support executive at ColorWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her?
A) Amanda does not believe in engaging in gossip about her coworkers.
B) Amanda prefers working late every evening to working over the weekend.
C) Amanda has a Swedish mother and an African American father.
D) Amanda tends to dominate discussions among her co-workers.
Q:
A fixed-position layout is most effective when there is a large-volume make-to-stock operation in place.
Q:
A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.
Q:
Which one of the following demographic characteristics reflects surface-level diversity?
A) differences in values
B) ethnicity
C) personality
D) values
Q:
In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.
Q:
Jack and Jill are discussing the new hire in their department: her hair color, skin tone, manner of dress, and accent. Jack and Jill are focusing on ________.
A) surface level diversity
B) deep-level diversity
C) stereotypes
D) biases
Q:
A firm's capacity depends on both how many people it employs and the number and size of its facilities.
Q:
People are going to be different. The focus of managers should be to ________.
A) find ways to keep various groups within the workforce from creating conflict
B) find ways to develop strong relationships with and engage the entire workforce
C) make sure the practices within their departments comply with the letter of the laws governing discrimination in employment
D) find commonalities among various groups displaying surface-level diversity
Q:
Why do organizations use fixed-position layouts for some goods or services?
A) When the customer requests it
B) When it is more cost effective
C) When it increases the quality level
D) When it is difficult to move the good or service
E) When consistency in production is needed
Q:
In terms of workplace diversity, the New Millennium has witnessed increased focus on ________.
A) complying with laws and regulations laid down by the Equal Employment Opportunity Commission
B) assimilating minorities and women employees into the corporate setting
C) shifting from compliance to include everyone in diversification efforts
D) diversity and inclusion for business success, profitability, and growth
Q:
Which of the following would be best used when producing make-to-stock operations or mass production of a product?
A) Fixed position layout
B) Process layout
C) Customer-product layout
D) Operations scheduling layout
E) Assembly line layout
Q:
Which one of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity?
A) shifting from compliance and focusing only on women and minorities to including everyone
B) focusing on complying with laws and regulations, such as Title VII of the Civil Rights Act
C) seeing workplace diversity as a core business issue, important to achieve business success, profitability, and growth
D) developing corporate programs to help improve self-confidence and qualifications of diverse individuals so they can "fit in"
Q:
What can be used to identify the sequence of activities, movements of materials and work performed?
A) Operations schedules
B) Process flowcharts
C) Gantt charts
D) PERT charts
E) Project schedules
Q:
During which era was the term "workforce diversity" first used?
A) new millennium
B) late 1980s
C) 1960s to 1970s
D) early 1980s
Q:
When planning for quality, two key elements are
A) speed and dependability.
B) consistency and accuracy.
C) flexibility and accuracy.
D) dependability and flexibility.
E) performance and consistency.
Q:
Soon after Jeff was hired as a company accountant, his company developed corporate programs to help improve the self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers?
A) new millennium
B) 1960s to 1970s
C) early 1980s
D) late 1980s to late 1990s
Q:
What is the main advantage of effective process layouts?
A) Flexibility
B) Cost
C) Speed
D) Quality
E) Performance
Q:
The period of time from the 1960s to 1970s focused on ________.
A) assimilating minorities and women into the corporate setting
B) making employees more aware and sensitive to the needs and differences of others
C) diversity and inclusion for business success, profitability, and growth
D) complying with laws and regulations through affirmative action policies and programs
Q:
Which of the following affects how efficiently a company can respond to demand for more or different products and their ability to match competitors speed and convenience?
A) Location planning
B) Quality planning
C) Technology planning
D) Long-range capacity planning
E) Layout planning
Q:
The ways in which people in an organization are different from and similar to one another is known as ________.
A) business etiquette
B) work culture
C) workplace diversity
D) organizational democracy
Q:
What type of planning has the greatest effect on production costs and flexibility?
A) Capacity
B) Layout
C) Quality
D) Location
E) Process
Q:
Give a brief description of diversity skills training in workplaces.
Q:
The sameness of product quality from unit to unit is referred to by which term?
A) Utility
B) Reliability
C) Performance
D) Consistency
E) Quality control
Q:
Minority employees often feel singled out for special treatment because of all the attention lavished on them.
Q:
Which term refers to how well a product does what it is supposed to do?
A) Capacity
B) Consistency
C) Reliability
D) Performance
E) Quality control
Q:
Our human nature is to not accept or approach anything that's different from us.
Q:
Equipment and people are grouped according to function in which type of production layout?
A) Fixed position
B) Same-steps
C) Custom-products
D) Supply-chain
E) Service
Q:
Men with a strong sense of fairness make the best mentors for women.
Q:
Which of the following is the amount of a product that a company can produce under normal working conditions?
A) Capacity
B) Output
C) Efficiency
D) Burden
E) Performance
Q:
Groups made up of employees connected by some common dimension of diversity are known as employee ________.
A) work councils
B) resource groups
C) assistance teams
D) care programs
Q:
Managers can work to reduce waste, inefficiency, and poor performance by examining procedures on a step-by-step basis. Which term describes this process?
A) Advance planning
B) Materials management
C) Methods improvement
D) Quality planning
E) Quality ownership
Q:
Executives at Macromix have initiated a diversity skills training program to educate employees about the importance of diversity at the workplace. Which one of the following should be the first step to be implemented in the program?
A) making employees aware of the assumptions and biases they may have
B) teaching people specific skills on how to communicate effectively with their fellow employees
C) increasing employees' sensitivity and openness to those who are different from them
D) training employees on how to work effectively in a diverse work environment
Q:
Consistency refers to which of the following?
A) The principle that quality belongs to each person who creates it while performing a job
B) The sameness of product quality from unit to unit
C) The sum of all activities involved in getting high-quality products into the marketplace
D) The process by which a company analyzes a competitor's products to identify desirable improvements
E) Providing value by making products available where customers want them
Q:
A good mentor will ________.
A) introduce the protg to influential managers within the firm
B) promote the protg for assignments outside the protg's regular duties
C) groom the protg for higher-level positions with the firm
D) provide constructive criticism to the protg
Q:
Performance refers to which of the following?
A) The principle that quality belongs to each person who creates it while performing a job
B) The consistency of product quality from unit to unit
C) How well the product does what it is supposed to do
D) The process by which a company analyzes a competitor's products to identify desirable improvement
E) Providing value by making products available when customers want them
Q:
________ is a process whereby an experienced organizational member provides advice and guidance to a less-experienced member.
A) Delegating
B) Integration
C) Mentoring
D) Assimilation
Q:
Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?
A) Quality
B) Production
C) Quantity
D) Clarification
E) Capacity
Q:
Johnson Controls violated the ________ Act when it denied women the option to apply for positions in the lead battery room.
A) Civil Rights, 1964
B) Equal Pay
C) Civil Rights, 1991
D) Lilly Ledbetter Fair Pay
Q:
Which of the following is an advantage of using a product layout plan?
A) They do not require specialized equipment.
B) They can be easily rearranged for new applications.
C) They can only be used for custom products.
D) They are inflexible in nature.
E) Unskilled labor can be utilized.
Q:
Mona has been employed at Marten Piano for 11 years as a quality engineer. She just discovered that five years ago a male quality engineer received a higher wage increase than she did even though their performance scores were identical. Under the ________Act, Mona can file a discrimination complaint despite the elapsed time since the event.
A) Civil Rights
B) Lilly Ledbetter Fair Pay
C) Equal Pay
D) Age Discrimination
Q:
Which type of layout is designed to move resources through a smooth, fixed sequence of steps?
A) Same-steps
B) Location
C) Custom-products
D) Quality
E) Make-to-order
Q:
Nora has just informed her employer that she is expecting her second child. Her employer immediately moved her to a position of less responsibility and pay and less physical activity. This action is ________.
A) allowed under the Pregnancy Discrimination Act
B) illegal under Title VII of the Civil Rights Act
C) illegal under the Pregnancy Discrimination Act
D) allowed under the Americans with Disabilities Act
Q:
Machine, woodworking, and dry cleaning shops typically use which type of layout?
A) Product
B) Custom-products
C) Same-steps
D) Hybrid
E) Make-to-stock
Q:
Which one of the following legislations gives individuals the right to sue for punitive damages?
A) Americans with Disabilities Act of 1990
B) Civil Rights Act of 1991
C) Lilly Ledbetter Fair Pay Act of 2009
D) Mandatory Retirement Act of 1978
Q:
Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?
A) Operations scheduling
B) Performance analysis
C) Value-added analysis
D) Methods improvement
E) Quality ownership