Q&A Hero

Q: What are some potential consequences of employees being dissatisfied?

Q: In which of the following approaches of going green does the organization exhibit the least environmental sensitivity? A) legal (light green) approach B) dark green approach C) market approach D) stakeholder approach

Q: Organizational citizenship reflects the ability of a behavior to detract from, rather than contribute to, organizational performance.

Q: Managers who consider the impact of their organization on the natural environment are said to be practicing ________. A) value-based management B) ethics-based management C) socially responsible management D) green management

Q: Organizational commitment reflects an individual's identification with the organization and its mission.

Q: List and discuss three arguments in favor of business social responsibility and five arguments against it.

Q: Performance behaviors contribute directly to company productivity.

Q: Compare and contrast the ideas of social obligation, social responsiveness, and social responsibility.

Q: In what way does absenteeism result in a direct cost to a business? A) Additional training must be provided to coworkers. B) Turnover among high quality employees increases. C) Burnout and psychological distress increases for those who are on the job. D) There is confusion about authority roles within the organization. E) A substitute must do the work of the missing employee.

Q: Studies have confirmed that businesses that engage in social involvement enjoy higher profits than those which do not.

Q: Which of these behaviors BEST indicates good organizational citizenship? A) Being willing to help new employees B) Asking for a pay raise C) Meeting job performance standards D) Keeping regular hours E) Using office supplies for business use

Q: Possession of resources is an argument in favor of social responsibility.

Q: Which of the following is NOT a central aspect of organizational citizenship? A) Reporting structure B) Corporate culture C) Workgroup attitude D) Business field E) Team composition

Q: One argument against businesses championing social responsibility issues is that businesses already have too much power.

Q: Behaviors that detract from, instead of contribute to, organizational performance are known as what? A) Inclusive B) Negative reinforcement C) Counterproductive D) Turnover E) Associative

Q: When a firm engages in social actions because of its obligation to meet certain economic and legal responsibilities, it is said to be socially responsive.

Q: Which would an employee who is productive but refuses to help others or the organization be lacking in? A) Organizational citizenship B) Workplace aggression C) Performance behavior D) Personal productivity E) Self-esteem

Q: According to the socioeconomic view, managers' social responsibilities go beyond making profits to include protecting and improving society's welfare.

Q: What is the term for behavior that is related to doing a certain job? A) Performance behavior B) Interpersonal behavior C) Disruptive behavior D) Potential behavior E) Assertive behavior

Q: The most outspoken advocate of the classical view of organizational social responsibility is Alan Greenspan.

Q: The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis. The sales department may be considered the engineering department's internal customer.

Q: According to the classical view of social responsibility, management's only social responsibility is to maximize profits.

Q: Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S. companies.

Q: Carson wants to build an electricity generating plant that uses combustible fuels collected from the city's garbage, and located near the downtown government area so that the steam could be used for heating the government buildings after it has passed through the generating turbines. Carson is being mostly ________. A) socially guarded B) socially focused C) socially obligated D) socially responsive

Q: ISO 9000 is a certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

Q: Baskins wants to build a nuclear plant because this will not add to his city's already serious pollution problem, while taking care of its electricity requirements. Baskins is following which of the social responsibility views? A) market view B) activist view C) classical view D) socioeconomic view

Q: Appleton would like to build a coal-burning electric generating facility located in a remote area because the cost involved is moderate. Appleton is following which of the social responsibility views? A) legal view B) stakeholder view C) classical view D) socioeconomic view

Q: Value-added analysis might focus on both the elimination of waste and cost minimization.

Q: The process of applying social and environmental criteria to an investment decision is known as ________. A) green screening B) value-based selection C) violation of profit maximization D) social screening

Q: The biggest challenge of total quality management is motivating employees throughout the company to achieve quality goals.

Q: Which one of the following arguments on social responsibility states that there is no direct line of responsibility for social actions? A) dilution of purpose B) ethical obligation C) balance of responsibility and power D) lack of accountability

Q: Quality improvement teams are groups of employees from various work areas who define, analyze, and solve common production problems.

Q: Successful companies often focus total quality management efforts on both the quantity and quality of goods produced or delivered, known as A) cost of quality. B) supply chain management. C) material management. D) productivity. E) quality ownership.

Q: Which one of the following arguments on social responsibility states that pursuing social goals hurts a business's economic productivity? A) long-run profits B) dilution of purpose C) stakeholder interests D) public image

Q: Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance? A) Supply chain management B) Business process reengineering C) Total quality management D) Quality ownership E) Quality control

Q: Which one of the following arguments on social responsibility states that a business is socially responsible only when it pursues its economic interests? A) public expectations B) violation of profit maximization C) superiority of prevention over cures D) possession of resources

Q: Which of the following BEST describes ISO 14000? A) The concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work B) A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance C) A certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization D) A standardized method of evaluating a company's greenhouse gas emissions E) A certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles

Q: Which one of the following arguments on social responsibility states that businesses should address social problems before they become serious and costly to correct? A) superiority of prevention over cures B) possession of resources C) balance of responsibility and power D) better environment

Q: Which of the following BEST describes ISO 9000? A) The concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work B) The redesigning of business processes to improve performance, quality, and productivity C) A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization D) A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance E) The process of evaluating all work activities to determine the value they add for customers

Q: Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems? A) Quality improvement teams B) Quality assurance teams C) Quality control teams D) Quality evaluation teams E) Quality review teams

Q: The belief that business involvement can help solve difficult social problems is the ________ argument of social responsibility. A) public expectation B) public image C) better environment D) possession of resources

Q: Following Hurricane Katrina in 2005, WalMart sent semis loaded with items such as bottled water, diapers, and other daily necessities to the New Orleans area. We can say that WalMart exercised ________. A) social obligation B) social responsiveness C) social responsibility D) social awareness

Q: Which of the following BEST describes competitive product analysis? A) The principle that quality belongs to each person who creates it while performing a job B) The consistency of a product's quality from unit to unit C) The process by which a company analyzes a different company's products to identify desirable improvements D) The sum of all activities involved in getting a high-quality product into the marketplace E) Examining a product to improve its form utility

Q: According to the ________ argument on social responsibility, businesses should be socially responsible because responsible actions are the right thing to do. A) better environment B) ethical obligation C) public image D) greater good

Q: Which of the following BEST describes total quality management? A) The principle that quality belongs to each person who creates it while performing a job B) The consistency of a product's quality from unit to unit C) The sum of all activities involved in getting high-quality products into the marketplace D) The process by which a company analyzes a competitor's products to identify desirable improvements E) A certification program attesting that an operations process has met rigorous requirements

Q: Which one of the following examples reflects a socially responsible action by an organization? A) Ford Motor Company became the first automaker to endorse a federal ban on sending text messages while driving. B) Apple has eliminated lead-lined glass monitors from its product line and pioneered reduced-sized packaging that leverages recyclable materials. C) By 2019, Chick-fil-A will stop selling products containing meat from poultry raised with antibiotics. D) UPS has a company-wide policy that urges employees to volunteer during natural disasters and other crises.

Q: Which of the following is patterned after the successful Japanese concept of quality circles? A) Supply chain management B) Quality improvement team C) Total quality management D) Quality ownership E) Value-added analysis

Q: The aspect that differentiates social responsibility from other similar concepts is that it adds a(n) ________. A) ethical imperative B) legal imperative C) environmental imperative D) social imperative

Q: What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product? A) Quality reliability analysis B) Benchmarking C) Performance quality analysis D) Competitive product analysis E) Quality outsourcing

Q: ________ is defined as a business firm's intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society. A) Social obligation B) Social responsibility C) Social screening D) Values-based management

Q: Which term describes the idea that quality belongs to each person who creates it while performing a job? A) Quality control B) Quality ownership C) Quality circles D) Total quality management E) Quality improvement teams

Q: Years ago McDonald's switched from Styrofoam boxes for its large sandwiches to corrugated boxes made partially from recycled materials because of concerns that Styrofoam took too long to decompose in landfills. In this situation, McDonald's was ________ A) fulfilling its social obligation B) socially aware C) socially responsive D) socially image conscious

Q: What should a firm use to evaluate the work activities, materials flow and paperwork in an effort to determine how those activities provide benefit for the customers? A) Value-added analysis B) Benchmarking C) Getting closer to the customer D) Supply chain management E) Follow-up

Q: When a firm advertises that it only uses recycled paper products, it is ________. A) meeting its social obligation B) meeting its social screening requirements C) being socially responsive D) following ISO 9000 standards

Q: Which of the following terms includes all activities involved in getting quality products into the marketplace? A) Quality control B) Quality reliability C) Total quality management D) Performance quality E) Quality overview

Q: A U.S. business that provides on-site childcare facilities for employees as part of a negotiation with its union is ________. A) being socially responsive B) fulfilling its social obligations C) adopting social screening D) practicing green management

Q: Describe the activities associated with transportation, warehousing, and inventory control in the materials management process.

Q: When PETA supporters picketed Avon products because of its use of animals in the testing of its cosmetics, Avon changed its practices and stopped testing on animals. In this situation, Avon exercised ________. A) social obligation B) classical responsibility C) social responsiveness D) social engineering

Q: Explain how JIT production and lean manufacturing are related.

Q: If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________. A) fulfilling its social obligation B) socially aware C) socially responsive D) socially image conscious

Q: Inventory control is the means of moving resources to the producer and finished goods to the customer.

Q: The ________ view is that management's social responsibility goes beyond making profits to include protecting and improving society's welfare. A) sociotechnical B) socioeconomic C) sociocultural D) sociopolitical

Q: Materials management involves the flow of materials inside of the production facility, while distribution management involves the flow of finished goods.

Q: Under the classical view, aiding the few through philanthropy ________. A) benefits the whole by uplifting the downtrodden B) grows wealth for stockholders by increasing the stock trading price C) increases costs for consumers D) manipulates society through social engineering

Q: Operations control includes materials management and quality control.

Q: The most outspoken advocate of the classical view of social responsibility is economist and Nobel laureate ________. A) George Stigler B) John McCain C) Bernard Madoff D) Milton Friedman

Q: Just-in-time (JIT) production systems normally require large amounts of safety stock to be maintained in a firm's warehouse.

Q: Which material management process stores incoming materials for production and finished goods for distribution? A) Warehousing B) Lean production C) Transportation D) Purchasing E) Supply chain

Q: The ________ view of social responsibility holds that management's only social responsibility is to maximize profits. A) socioeconomic B) classical C) sociocultural D) neoclassical

Q: Which material management process describes the movement of finished goods from a business to the customer? A) Procurement B) Purchasing C) Inventory control D) Transportation E) Warehousing

Q: Under the concept of ________, the organization does what is required by the ________. A) social responsibility; competitive market B) social responsiveness; government C) socioeconomics; environment D) social obligation; law

Q: Material management requires the negotiation of terms of service and maintaining the relationship between the buyer and those who sell the firm goods. Which process supports this activity? A) Supplier selection B) Purchasing C) Inventory control D) Production E) Materials management

Q: In the United States a company that meets, but does not exceed, federal pollution control standards and does not discriminate in hiring, promotion, and pay is generally meeting its ________. A) social screening requirements B) green management requirements C) social obligation D) social responsibility

Q: Which of the following identifies the process of determining which outside firm will provide service and materials for the production process? A) Materials management B) Purchasing C) Inventory control D) Inventories of information E) Supplier selection

Q: If your university was paying minimum wage when necessary and applying the minimum legal standards to its employees work environment, it would be said to have fulfilled its ________. A) social obligation B) social responsibility C) social responsiveness D) social expectation

Q: How can managers and employees support quality control efforts within the organization? A) Identify and correct mistakes and failures B) Pursue cost savings measures C) Develop project schedules such as Gantt or PERT charts D) Identify the critical path for activities of the project E) Outline the proper sequence of events before the process begins

Q: Social obligation is the obligation of a business to meet its ________. A) social and legal responsibilities B) economic and social responsibilities C) social and economic responsibilities D) economic and legal responsibilities

Q: Which department is responsible for ensuring that operations departments produce products that meet specific, predetermined standards? A) Purchasing B) Production systems C) Quality control D) Productivity E) Marketing

Q: One of the strategic benefits of workplace diversity is that it can be viewed as the "right" thing to do.

Q: Employees are less likely to share information and participate in decision-making in a more diverse work environment.