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Q:
Which one of the following organizations is best suited to promote ethical behavior in its employees?
A) An organization that has a reward and punishment system that depends on specific goal outcomes.
B) An organization that has formal rules and regulations in place.
C) An organization that punishes employees who do not meet goals.
D) An organization that rewards success without asking how it was achieved.
Q:
In terms of a psychological contract, inducements represent what employees will contribute to an organization.
Q:
"It's not my fault!" is a cry often heard from someone with ________.
A) an external locus of control
B) an internal locus of control
C) no locus of control
D) a weak locus of control
Q:
If an employee needs to feel that she is a part of a team and yet her position involves working alone, which of the following may NOT be right?
A) The pay scale
B) The person-job fit
C) The employee's attitude
D) The organization's plan
E) The team structure
Q:
What can be said about a manager who believes that she can work hard and will meet the productivity goals of her organization despite unfavorable conditions?
A) She has an external locus of control.
B) She has a high ego strength.
C) She has a weak ego strength.
D) She has an internal locus of control.
Q:
What is the term for the extent to which a person's contributions and the organization's inducements match?
A) Employee equity
B) Person-job fit
C) Psychological contract
D) Time-motion study
E) Team culture
Q:
________ is the degree to which people believe they control their own fate.
A) Ego strength
B) Locus of control
C) Social responsibility
D) Social obligation
Q:
Despite reassurances from R&D's internal testing lab, Stephen believes the new material for climbing ropes should not be used in their manufacture until it has been certified by an independent lab. It would appear that Stephen has ________.
A) high ego strength
B) weak ego strength
C) internal locus of control
D) external locus of control
Q:
Because job permanence is less likely in today's economy, which of the following are some companies offering in order to keep the psychological contract in balance?
A) Additional promotions
B) Increased loyalty inducements
C) Fewer training opportunities
D) Flexible scheduling
E) More negotiated benefits
Q:
Upper management is pushing hard to increase earnings per share. If Moe yields to this pressure despite misgivings about the use of a non-certified material in the production of climbing equipment, he will be demonstrating ________.
A) high ego strength
B) weak ego strength
C) internal locus of control
D) external locus of control
Q:
Which of the following aspects of the psychological contract is provided by the employee?
A) Benefits
B) Pay
C) Skills
D) Security
E) Status
Q:
________ measures the strength of a person's convictions.
A) Moral development
B) Locus of control
C) Ego strength
D) Social desirability
Q:
Which of the following aspects of the psychological contract is provided by the organization?
A) Competency
B) Effort
C) Time
D) Career opportunities
E) Talent
Q:
How can an organization fulfill their organization's contract obligations to employees?
A) Contributions
B) Psychological contracts
C) Inducements
D) Intention
E) Cognition
Q:
John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which of the following statements best reflects John's thoughts if he is at the principled level of moral development?
A) My job is to protect the information that this company deals in and I should not be violating my duties.
B) By stealing from another person, I will be in violation of the moral standards I've come to expect of myself.
C) If my involvement is detected, my friends and family would be humiliated by my actions.
D) If I am convicted for this crime, I will surely be imprisoned and will probably never be employed anywhere else.
Q:
John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which one of the following statements best reflects John's thoughts if he is at the preconventional level of moral development?
A) If I do go through with the act, I will be letting down my manager and coworkers badly.
B) My job is to protect the information that this company deals in and I should not violate my duties.
C) I am liable to be criminally prosecuted for my involvement in stealing the information.
D) Going through with this act would be highly unfair not just to the client, but also to my employers.
Q:
Which of the following identifies what the organization will provide the employee and what the employee will contribute to the organization in turn?
A) Person-job fit
B) Psychological contract
C) Inducements
D) Contributions
E) Motivation contract
Q:
In which of the following stages of moral development do individuals value rights of others and uphold absolute values and rights regardless of the majority's opinion?
A) preconventional stage
B) conventional stage
C) principled stage
D) unconventional stage
Q:
Discuss how an employee's level of self-esteem affects their actions and needs at the workplace.
Q:
Identify and explain each of the "Big Five" personality traits.
Q:
Pharmacists who decline to dispense drugs that cause abortions are functioning at the ________ stage of moral development.
A) preconventional
B) conventional
C) principled
D) unconventional
Q:
At the ________ level of moral development, individuals define moral values apart from the authority of the groups to which they belong or society in general.
A) preconventional
B) conventional
C) principled
D) unconventional
Q:
A person's self-efficacy is a belief about their extent of power and status within the organization.
Q:
The phrase "My word is my bond" is likely to be spoken by someone at the ________ stage of moral development.
A) pre-conventional
B) conventional
C) post-conventional
D) principled
Q:
Affect is one of the three components of attitude.
Q:
________ represent basic convictions about what is right and wrong.
A) Dogmas
B) Values
C) Principles
D) Beliefs
Q:
Personality includes personal attributes that vary from one person to another.
Q:
In which one of the following stages of moral development do individuals live up to what is expected by people close to them and maintain order by fulfilling obligations to which they have agreed?
A) conscientious stage
B) conventional stage
C) principled stage
D) preconventional stage
Q:
According to research, emotional intelligence cannot be developed or learned.
Q:
Balancing anxiety, fear, and anger so they do not overly interfere with getting things accomplished is a part of emotional intelligence.
Q:
At the ________ level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others.
A) preconventional
B) conventional
C) principled
D) post-conventional
Q:
Research suggests that the major personality dimension that exists in a variety of countries, and is therefore reasonably important across cultures is
A) attitude.
B) cognition.
C) intention.
D) commitment.
E) self-esteem.
Q:
Norman is a stickler for following the rules because he is sure he will be caught and punished if he doesn't. What is Norman's level of moral development?
A) preconventional
B) conventional
C) principled
D) post-conventional
Q:
If an employee feels they have the skills and ability needed to perform a task well, they are better able to focus their attention on performance because of their high degree of
A) self-esteem.
B) locus of control.
C) risk propensity.
D) self-efficacy.
E) cognitive dissonance.
Q:
In which one of the stages of moral development do individuals stick to rules to avoid physical punishment and follow rules only when doing so is in their immediate interest?
A) preconventional stage
B) conventional stage
C) principled stage
D) post-conventional stage
Q:
Those employees who like to experiment with new ideas or gamble on the development of new products are considered to have a higher degree of
A) self-esteem.
B) intrinsic reward need.
C) authoritarianism.
D) propensity for risk.
E) cognition.
Q:
How willing a person is to take chances in their decision process indicates a person's
A) self-esteem.
B) locus of control.
C) risk propensity.
D) self-efficacy.
E) cognitive dissonance.
Q:
At the ________ level of moral development, a person's choice between right or wrong is based on personal consequences from outside sources, such as physical punishment, reward, or exchange of favors.
A) preconventional
B) conventional
C) principled
D) post-conventional
Q:
Which term, similar to emotions, identifies a person's feelings about something?
A) Affect
B) Intention
C) Cognitive dissonance
D) Cognition
E) Morale
Q:
________ defined as the basic convictions about right and wrong decisions and behavior.
A) Beliefs are
B) Principles are
C) Ethics is
D) Values are
Q:
When an employee sees themselves as a member of the team and can easily identify with the organization's mission, what is the result?
A) Organizational commitment
B) Psychological contracts
C) Cognitive dissonance
D) Intention
E) Cognition
Q:
Explain the four approaches that organizations can take with respect to environmental issues and going green.
Q:
What is the outcome when employees have positive attitudes towards their jobs?
A) Increased cognitive dissonance
B) Decreased morale
C) Stronger intention
D) Limited commitment
E) Increased job satisfaction
Q:
In the activist approach to going green, an organization looks for ways to protect its sources of supply.
Q:
What is the result of a person behaving in a way that is inconsistent with their attitudes?
A) Affect
B) Lapsed morale
C) Increased satisfaction
D) Cognitive dissonance
E) Impairment
Q:
An organization is said to adopt the market approach to going green when it responds to the environmental demands made by its stakeholders.
Q:
The legal approach to going green is also known as the dark green approach.
Q:
Which of the following is used to guide a person's behavior?
A) Affect
B) Intention
C) Attitude
D) Personality
E) Cognition
Q:
Which of the following is based on the knowledge a person presumes to have about perceptions of truth and reality?
A) Affect
B) Intention
C) Attitude
D) Personality
E) Cognition
Q:
To be named on the Global 100 list, which is announced each year at the World Economic Forum, a company ________.
A) has to have earned ISO certification
B) has to display a superior ability to effectively manage environmental and social factors
C) has to be free from EPA violations
D) has to submit an application with supporting documentation
Q:
One way to evaluate a company's green actions is to use the ________ list of the most sustainable corporations in the world.
A) Global 100
B) Global 200
C) Global 400
D) Global 500
Q:
What is the correct term for one's belief that their behavior has an effect on what happens to them?
A) Self-efficacy
B) Authoritarianism
C) Self-esteem
D) Locus of control
E) Risk propensity
Q:
Which of the following best describes empathy?
A) The ability to balance fear, anxiety, and anger
B) The ability to remain optimistic and continue to strive when facing setbacks
C) The ability to understand how others feel
D) The ability to get along with others
E) The ability to establish positive relationships
Q:
Which of the following ISO standards is related to environmental management?
A) ISO 8000
B) ISO 9000
C) ISO 14000
D) ISO 15000
Q:
What is the term that reflects the extent of one's self awareness and ability to manage emotions?
A) Emotional intelligence
B) Personality
C) Introversion
D) Openness
E) Emotionality
Q:
Which of the following ISO standards is related to quality management?
A) ISO 8000
B) ISO 9000
C) ISO 14000
D) ISO 15000
Q:
According to the Myers-Briggs framework, how do introverts recharge their energy levels?
A) By being around others
B) When considering abstract ideas
C) When completing or finishing an assignment or project
D) By having time to process open-ended situations
E) By being alone and having solitude
Q:
Many companies around the globe voluntarily report their efforts in promoting environmental sustainability using the guidelines developed by the ________.
A) Global Compact
B) Environmental Protection Agency
C) Global Reporting Initiative
D) Organization for Economic Co-operation and Development
Q:
Miller's Multivitamins uses only organically grown fruits and vegetables in its vitamins. It purifies any water used in its processes before releasing it back into the environment and exceeds the EPA requirements for cleaning particulates from the air it uses. Which approach to green management does Miller's Multivitamins use?
A) legal
B) market
C) stakeholder
D) activist
Q:
Which of the following best represent the personality attributes of someone who is considered to be an extrovert?
A) Forgiving, understanding, and good natured
B) Organized, systematics, and self-disciplined
C) Calm, resilient, and secure
D) Sociable, assertive, and open to new relationships
E) Curious, willing to listen to new ideas, and willing to change their own beliefs
Q:
Under what approach is the organization driven to look for ways to respect and preserve the earth and its natural resources?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Q:
If an employee has a tendency to focus on relatively few tasks at one time, what type of personality trait is considered to be high?
A) Agreeableness
B) Conscientiousness
C) Emotionality
D) Extraversion
E) Openness
Q:
Which of the following ISO standards is related to environmental management?
A) ISO 9000
B) ISO 14000
C) ISO 16000
D) ISO 8000
Q:
Which of the following is represented by a relatively stable set of psychological attributes that distinguish people from others?
A) Differences
B) Attitude
C) Personality
D) Extroversion
E) Emotional intelligence
Q:
The extent to which people are self-aware, able to manage their emotions, and motivate others is an aspect of which of the following?
A) Attitude
B) Emotional intelligence
C) Negative emotionality
D) Social skills
E) Empathy
Q:
Which of the following approaches of going green reflects the highest degree of environmental sensitivity and is also a good illustration of the social responsibility of the organization?
A) legal approach
B) market approach
C) stakeholder approach
D) activist approach
Q:
If a task involves a high level of detail, which type of personality would be best suited to perform the task?
A) One who exhibits high agreeableness and low conscientiousness
B) One who exhibits more negative emotionality and low agreeableness
C) One who exhibits high openness and low negative emotionality
D) One who exhibits high conscientiousness and low extraversion
E) One who exhibits high creativity and low negative emotionality
Q:
Which of the following ISO standards is related to quality management?
A) ISO 9000
B) ISO 14000
C) ISO 8000
D) ISO 15000
Q:
Under what approach does the organization work to meet the environmental demands of multiple groups of people including employees, suppliers, or the community?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Q:
Which of the following might you, as a manager, expect to see in an employee who has a low degree of conscientiousness?
A) A tendency to be unprepared at meetings
B) A tendency to have a high degree of performance
C) A tendency to focus on relatively few tasks at one time
D) A high level of organization and self-discipline
E) An ability to meet deadlines without fail
Q:
What is emotionality?
A) The ability of a person to get along with others
B) The degree to which someone tends to be positive or negative
C) The number of things a person tries to accomplish at once
D) The relative rigidity of an individual's beliefs
E) The likelihood that a person will react aggressively
Q:
What approach deals with an organization changing its interaction with the environment because of the preferences of its customers?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Q:
Which of these "big five" personality traits is an indication of how open or rigid a person is in terms of his or her beliefs?
A) Openness
B) Extraversion
C) Emotionality
D) Conscientiousness
E) Agreeableness
Q:
EPA regulations permit the release of 150 micrograms of particulate matter per cubic meter of air every 24 hours from paint shops. Utilimotors, a utility truck maker, monitors its emissions so it releases between 140 and 150 micrograms. Which approach of green management does Utilimotors use?
A) legal approach
B) market approach
C) stakeholder approach
D) activist approach
Q:
Discuss ways in which absenteeism affects coworkers and the organization.
Q:
In the ________ approach of going green, an organization works to meet the environmental demands of its employees, suppliers, or community.
A) dark green
B) light green
C) market
D) stakeholder
Q:
Identify ways in which counterproductive behaviors on the job affect the success of the organization.
Q:
In the ________ approach of going green, organizations respond to the environmental preferences of customers.
A) legal
B) market
C) stakeholder
D) activist
Q:
Under what approach do organizations exhibit little environmental sensitivity, and simply obey laws, rules and regulations?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Q:
Discuss the three types of employee behaviors and how they affect the organization.