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Q:
Suppliers have an ethical responsibility to label products accurately.
Q:
A just-in-time (JIT) system minimizes inventory cost for the company but increases inconvenience in the form of noise, traffic, and air pollution for the community at large.
Q:
The standard for time off as established by Social Accountability International is at least one day off for every five-day period.
Q:
The standard governing nine dimensions of ethical workforce management is ISO 8000:2008.
Q:
What are the primary disaster relief supply chain management challenges?
Q:
In some disaster relief efforts ________ is a problem because stocks of some supplies are excessive and for other supplies, stocks are non-existent.
Q:
The life cycle of a disaster relief supply chain begins with the ________ step.
Q:
The three major disaster relief chain operations are ________, ________, and ________.
Q:
________ can sometimes provide enough lead time to assemble disaster relief resources, but often disasters happen with little to no warning.
Q:
Which of these statements about disaster relief supply chains is best?
A) Critical supplies are usually deployed the instant they are available in the disaster zone.
B) Employee turnover in disaster relief is low since these individuals are dedicated to the cause.
C) Most disaster relief supply chains exist for only short times.
D) Supplies follow a pull flow initially but change to a push flow once demand is more predictable.
Q:
First aid kits are packed and staged at distribution hubs in the:
A) Recovery operation.
B) Preparation operation.
C) Response operation.
D) Forecast operation.
Q:
Which of these sequences in humanitarian supply chain operations is correct?
A) Preparation before Response
B) Response before Preparation
C) Disaster after Response
D) Recovery before Response
Q:
In major international disasters, the United States typically has the leadership role.
Q:
In the recovery phase of disaster relief, supplies can be ordered with more normal lead times since demand can be estimated more accurately.
Q:
In a disaster relief supply chain, preparation should precede the disaster, which in turn precedes the response.
Q:
Sweet Action, Inc. is making the daily cupcake run across the Oklahoma City metropolitan area. They have seven customers and have identified the driving distance (in miles) between each pairwise combination as shown in the table. One-way streets and various construction projects affect driving distances such that the distance from one to the other may not be the same depending on which site is the starting point. Identify the most energy efficient route that begins at Sweet Action headquarters (SA) and visits each customer once before returning to headquarters. From/To
SA
Bosco's
Champion
Damron
Enumclaw
Luther
Jones
Heidi SA
0
9
97
17
22
34
55
71 Bosco's
14
0
99
29
20
39
84
53 Champion
63
8
0
90
96
89
66
78 Damron
98
90
29
0
46
88
62
13 Enumclaw
27
88
94
81
0
49
53
35 Luther
91
95
62
91
19
0
73
91 Jones
87
2
27
69
11
4
0
25 Heidi
61
31
58
13
15
92
44
0
Q:
The Alphabet Soup Company is delivering the monthly supply of their fine product to their seven customers. The distances in miles between the customers are shown in the table and, wishing to be as efficient as possible, the driver would like to find the shortest route that takes her from the starting point A to every customer and then back to the starting point. Use the nearest neighbor heuristic to identify a route that would minimize the distance traveled. From/To
A
B
C
D
E
F
G
H A
0
288
231
210
89
216
118
264 B
62
0
51
166
211
36
223
270 C
176
196
0
126
90
235
190
83 D
210
216
86
0
171
46
276
125 E
223
93
242
160
0
238
104
139 F
193
44
73
79
137
0
50
196 G
255
275
241
116
41
293
0
164 H
271
31
33
79
52
107
225
0
Q:
Pick a product imported from overseas and describe the intermodal options for bringing it to a retail location in your hometown?
Q:
Describe a traveling salesman scenario from your own experience. How can the nearest neighbor heuristic be used to solve it?
Q:
What are the three managerial levers that can be used to decrease the carbon footprint of a supply chain?
Q:
________ as measured in pounds per cubic foot, is one means of determining how energy efficient a firm is behaving.
Q:
The delivery driver left the office at 8 a.m. and already had a route mapped out that allowed him to visit all customers once and then return to the office while driving the shortest possible distance. This route was determined by solving a(n) ________.
Q:
________ is the total amount of greenhouse gasses produced to support a firm's operations.
Q:
A shipment that is transported using two or more modes during its journey is said to be:
A) speculative.
B) cromulent.
C) bicoastal.
D) intermodal.
Q:
From an energy perspective, which is the most efficient mode of transportation for packages?
A) car
B) trucking
C) rail
D) air
Q:
Matrix 15.1 Use this data in this matrix to answer the following questions. Refer to Matrix 15.1. What is the charge for shipping a 3,750 pound crate in shipping class 70? A) $1,124 B) $858 C) $1,499 D) $986
Q:
Which of these is an appropriate measurement of freight density? A) miles per dollar B) dollars per mile C) pounds per cubic foot D) pounds per mile
Q:
Use Figure 15.1 to answer the questions below. Refer to Figure 15.1. The starting point for the traveling salesman is location E, which is the first city in the visited city set. What is the total distance traveled to complete the tour using the nearest neighbor heuristic? A) 320 miles B) 375 miles C) 395 miles D) 410 miles
Q:
The nearest neighbor heuristic chooses the: A) nearest neighbor to the start city and adds it to the unvisited set. B) closest visited city to the last city and adds it to the unvisited set. C) nearest neighbor to the end city and adds it to the visited set. D) closest unvisited city to the last city added to the visited set.
Q:
A key difference between a shortest route problem and a traveling salesman problem is:
A) the traveling salesman must return to the starting point.
B) the shortest route is concerned with minimizing the total distance traveled.
C) the traveling salesman must complete the tour in one day or less.
D) the shortest route requires a GPS system.
Q:
The total amount of greenhouse gasses produced to support operations is the:
A) greenhouse effect.
B) gas mass.
C) zither.
D) carbon footprint.
Q:
Five cases of rubber chickens that were produced in China, sent by shipping container to a west coast port, transferred to a rail car, and then delivered the last 300 miles by semi-truck have experienced intermodal shipment.
Q:
The traveling salesman problem is used to minimize the freight density in a designated salesman's territory.
Q:
An increase in freight density results in a decrease in carbon footprint.
Q:
The so-called carbon footprint for a process is a myth, similar in concept to the British thermal unit (Btu).
Q:
In what ways is reverse logistics management more difficult than the management of more typical supply chain flows?
Q:
________ provide an incentive for the user to return the product or containers of the product to get them reimbursed.
Q:
A facility owned by the manufacturer or outsourced to a supplier that is proficient at disassembling products and wringing every last drop of value from them is a(n) ________.
Q:
A supply chain that integrates forward logistics with reverse logistics is called a(n) ________.
Q:
The assortment of appliances, unused exercise equipment, and cat-scratched couches gave the neighborhood a post-apocalyptic appearance, but I quickly realized it was simply big trash day in this district. This initiative is an example of:
A) a deposit fee program.
B) a community program.
C) a take-back program.
D) a recycling program.
Q:
One incentive scheme that insures a steady return of products through reverse logistics channels is to provide a new copy of a product if another copy is returned. This program is commonly known as:
A) take back.
B) fee.
C) deposit fee.
D) trade-in.
Q:
Some original equipment manufacturers (OEMs) that participate in remanufacturing attempt to limit the cannibalization of new product sales by:
A) charging more for remanufactured products than for new products.
B) requiring a new product to be purchased with every purchase of a remanufactured item.
C) establishing floors on the prices that are charged for remanufactured products.
D) refusing to provide a warranty on remanufactured products.
Q:
The two important by-products of the reverse logistics process are:
A) satisfied customers and money.
B) product information and money.
C) money and waste.
D) waste and product information.
Q:
The function in a reverse logistics process that takes used goods from customers and distributes them to the production process or to distributors and retailers is:
A) the returns processor.
B) the waste disposal unit.
C) green team.
D) repair team.
Q:
The management of products from the customer back to the point of origin is an element of:
A) quality of life programs.
B) the transportation method.
C) critical mass.
D) reverse logistics.
Q:
A corporate recycling program that takes obsolete models and reuses some basic components in the next generation of products is an example of:
A) reverse logistics and environmental responsibility.
B) social responsibility and ethics.
C) financial responsibility.
D) reverse logistics.
Q:
A take back incentive by a company is a promise to provide a new copy of a product if another copy is returned.
Q:
Reverse logistics addresses the movement of physical goods from consumer to producer and product information is an important by-product of the reverse-logistics process.
Q:
One motivation for reverse logistics is warranty repair or replacement.
Q:
What are the three elements of supply chain sustainability? Describe how each works and provide an example from industry for each.
Q:
What pressures do organizational leaders feel in the area of sustainability?
Q:
Briefly discuss the three elements of supply chain sustainability.
Q:
________ addresses the moral, ethical, and philanthropic expectations that society has of an organization.
Q:
What reason is cited by the authors for the difficulty with receiving approval for sustainability as a strategy?
A) Sustainability is not a classic strategy in the mold of quality, cost leadership, or flexibility.
B) Sustainability is too easily achieved and therefore does not provide a competitive advantage in the market.
C) In general, directors often need to see a demonstrable return on investment to justify the costs.
D) Sustainability is an inherently high-risk strategy and most boards are risk-averse.
Q:
Financial responsibility addresses the fiscal needs of:
A) shareholders and business partners.
B) nature and future generations.
C) society.
D) non-stakeholders.
Q:
The ecological needs of the planet and the firm's stewardship of the natural resources used in production are elements of:
A) financial responsibility.
B) environmental responsibility.
C) social responsibility.
D) humanitarian logistics.
Q:
Humanitarian logistics is the process of planning, implementing, and controlling the efficient, cost-effective flow and storage of goods and materials, as well as related information, from the point of origin to the point of consumption for the purpose of alleviating the suffering of vulnerable people.
Q:
Sustainability has three principle elements; financial responsibility, environmental responsibility, and social responsibility.
Q:
The essence of sustainability is the ability to meet humanity's current needs without harming future generations.
Q:
15.1 The Three Elements of Supply Chain Sustainability
Q:
What are five ways to minimize the bullwhip effect in supply chains?
Q:
The standard for supply chain security management is ________.
Q:
When I signed on at Seagate, they gave me an ID card that was dutifully checked each morning as I stumbled in to the office at 7:30. This process could best be described as ________.
Q:
One electronics manufacturer manages risk by making agreements with factories well in advance to guarantee productive capacity at an agreed price. If their product is popular, then they can use that productive capacity during an otherwise busy season at a lower cost. Such an agreement could best be described as:
A) a futures contract.
B) low-cost hopping.
C) theory of constraints management.
D) the bullwhip effect.
Q:
A company adopts the supply chain strategy of contracting with a number of geographically dispersed suppliers just in case prices rise in one part of the world. This approach is known as:
A) price hopping.
B) hedging.
C) outsourcing.
D) futures.
Q:
One way to mitigate the bullwhip effect is to refuse to offer discounts and promotions.
Q:
Production shifting is a form of low-cost hopping.
Q:
The ________ process involves the activities required to register the need for a product or service and to confirm the acceptance of the order.
Q:
Which of the following is not a lever in an integrated supply chain?
A) collaborative activities by supply chain partners
B) reduced replenishment lead times
C) reduced order lot sizes
D) elimination of product shortages and backorders
Q:
Which of the following is not an advantage resulting from a firm outsourcing its customer service process?
A) Specific detailed questions can be answered by the customer service representative.
B) The firm gains more control over the customer interface process.
C) Customer service labor costs are low.
D) Automated systems are replaced by human contact.
Q:
Which of the following is not an advantage the Internet provides for a firm's order placement process?
A) greater variety and better quality of products available
B) cost reduction
C) increase in revenue flow
D) pricing flexibility
E) global access
Q:
Define the term logistics and briefly discuss any three important logistics decisions.
Q:
________ is an extreme application of the forward placement tactic.
Q:
The ________ process involves the activities required to deliver a product or service to a customer.
Q:
What services are typically offered by a 3PL?
A) transportation
B) product design
C) catalog hub
D) auction
Q:
What is the meaning of the acronym 3PL?
A) three profit/loss periods
B) three purchasing locations
C) three partner leverage
D) third party logistics provider
Q:
Which of the following statements about cross-docking is not correct?
A) Cross-docking is packing products on incoming shipments so they can be easily sorted for outgoing shipments based on their final destination.
B) Cross-docking reduces inventory and storage space requirements, but handling costs and lead times tend to increase.
C) Items are moved from incoming vehicles to outgoing vehicles without being stored in warehouse inventory.
D) Inbound and outbound shipments must be tightly coordinated for cross-docking to work.
Q:
A cross-docking warehouse holds inventory from manufacturers until retailers are prepared to sell the items.
Q:
Using rail to move large quantities of goods is relatively cheap, but transit times are long and often variable.
Q:
Vendor-managed inventories are an example of the forward-placement tactic.