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Q:
When organizing a presentation, a writer begins with
a. brainstorming.
b. a phone call.
c. an outline.
d. developing background data.
Q:
Discuss the steps in setting up a team meeting.
Q:
Avoid distracting mannerisms such as
a. repeating main points.
b. coughing or clearing your throat.
c. smiling.
d. distributing handouts.
Q:
Telepresence is one of the simplest forms of virtual meeting.
Q:
For the presentation to be well-received, you must
a. slow your rate of speaking.
b. keep the volume high.
c. keep the room at 68 degrees.
d. bring flashcards.
Q:
Because people have different speaking styles, group members should decide beforehand
a. who does what.
b. when to schedule meetings.
c. the presentation topic, tone, format, organization, and visuals.
d. who brings snacks.
Q:
At the end of a meeting, decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes.
Q:
For direct-plan presentations you must
a. make an outline.
b. give your main point in the first paragraph.
c. give your main point in the summary.
d. organize your conclusion to repeat the major points.
Q:
Team presentations require
a. extensive planning, close coordination, maturity, and goodwill.
b. a team that gets along.
c. a team made up of the same age group.
d. a team whose objective is to earn an "A."
Q:
Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what?
A. Instant messaging
B. Webinars
C. Virtual whiteboards
D. Idea campaigns
E. Telepresence
Q:
Formal meetings often use parliamentary procedures to maintain order in the decision making process.
Q:
Online presentations may be challenging in what ways?
a. Your audience is unable to ask questions.
b. You or your participants may encounter technological problems.
c. You are unable to share presentation slides.
d. Handouts are more difficult to distribute to the audience.
Q:
To add a "punch" to your ending, you may
a. tell a story.
b. remind the audience of the main points.
c. end with a well-known quotation.
d. ask the audience a question.
Q:
One advantage of virtual meetings is what?
A. Less time spent in actual meetings
B. Opportunity for hardware and software upgrades
C. The ability to multitask during the meeting
D. Increased access to a wider pool of expertise
E. Ability to limit those who are in attendance
Q:
When setting up a meeting, anyone who might have insight on the issue should be invited to the meeting.
Q:
When practicing team presentations it is essential that you
a. find a large room with good acoustics.
b. critique the performance.
c. have a full-scale rehearsal with visuals.
d. meet at a restaurant.
Q:
No matter how well you delivered your talk, your post-presentation activities should include
a. resolving to improve your performance next time.
b. formulating questions to obtain audience feedback.
c. comparing the results to your mental imagery.
d. letting the audience know that you overcame your anxiety.
e. varying your rate of speaking and the pitch of your voice.
Q:
When recording meeting minutes, which of the following would be most helpful for attendees?
A. A list of those who were invited but didn't attend
B. A list of comments from each participant
C. All major decisions reached
D. Discussion points
E. A list of those who attended
Q:
Which of the following is an advantage of virtual meetings?
A. There is more opportunity for visual data.
B. Nonverbal communication skills are easier to read.
C. Participants are more engaged in the topic.
D. Participants can collaborate in real time.
E. Less planning is needed.
Q:
After making a presentation, you should
a. review the videotape to compare your actual performance with your rehearsal.
b. critique all aspects of your performance.
c. focus on how you delivered your talk, not on what you said.
d. take deep breaths and shake your wrists gently for relaxation.
e. turn your slides or transparencies into handouts for distribution to the audience.
Q:
To ensure all members actively participate in a meeting, what should a leader do?
A. Tweet questions about the topic
B. Ask for opinions from nonparticipants
C. Follow Robert's Rules of Order
D. Explain areas of knowledge to the group
E. Distribute an agenda ahead of time
Q:
If a firm wanted to conduct a training session for employees at multiple facilities simultaneously, what type of meeting tool should be used?
A. Conference calls
B. Virtual whiteboards
C. Webinars
D. Idea campaigns
E. Telepresence
Q:
If someone from the audience asks a question that you cannot answer, you should
a. refer the question to another member of the audience.
b. ask a colleague to answer the question for you.
c. admit that you don't know and promise to find out.
d. switch the focus to another part of your presentation.
e. move on to another person's question.
Q:
When planning a meeting, the leader should do which of the following?
A. Set and share the agenda
B. Keep the meeting on track
C. Follow agreed upon rules
D. Encourage participation
E. Close effectively
Q:
During the question-and-answer period of a presentation, you should not
a. refuse to admit you don't know the answer to a question.
b. repeat each question so that the entire audience can hear it.
c. look at the entire audience while answering questions.
d. treat each questioner with courtesy.
e. listen carefully to each question.
Q:
Which of the following is the least beneficial aspect of holding meetings?
A. Social interaction
B. Team building
C. Low cost
D. Problem solving
E. Idea development
Q:
A good way to minimize your anxiety about giving a presentation is to
a. tell the audience how nervous you are.
b. consider that people will remember how you speak, not what you say.
c. avoid eye contact with audience members.
d. overprepare by practicing frequently.
e. remember that audiences sympathize with and trust a presenter who lacks confidence.
Q:
When preparing slides or transparencies, you should not
a. use about seven lines of text per visual.
b. show no more than 40 characters per line.
c. type the text in all capital letters.
d. use plenty of white space.
e. include no more than three columns of data.
Q:
Describe how a content management system could be used effectively for groups who work in different locations.
Q:
Which of the following is not a symptom of stage fright?
a. sweaty hands
b. rapid, pounding heart beat
c. gasping for air
d. speaking in a high-pitched voice
e. speaking more slowly than usual
Q:
The goal of using visual aids is to
a. immerse the audience in data.
b. duplicate illustrations and tables from reports and journals.
c. impress the audience with your technological skills.
d. express your ideas effectively.
e. provide a crutch to guide you through the presentation.
Q:
Identify eight ways to ensure successful collaboration.
Q:
The goal when giving feedback should focus on the outcomes of the communication. This type of feedback is often called what?
A. Constructive feedback
B. Destructive feedback
C. Criticism
D. Collaboration
E. Unified communication
Q:
If your mind goes blank during a presentation, you should
a. keep talking even if you repeat what you've just said.
b. apologize for losing your place.
c. try to joke your way out of it.
d. start from the beginning of the speech.
e. turn around or excuse yourself and collect your thoughts.
Q:
Today's mobile systems can do virtually everything fixed-web collaboration systems can do.
Q:
One reason not to use visual aids in your presentation is that they
a. help the audience understand what you are saying.
b. help you persuade your audience.
c. bombard the senses.
d. make you look professional.
e. enhance audience interest.
Q:
One reason to know your presentation well before you face the audience is so that you can
a. ask questions to gauge the audience's knowledge of the topic before you begin speaking.
b. practice adjusting the microphone's audio feedback and volume at the start of your talk.
c. use jargon and slang if appropriate for all listeners.
d. maintain eye contact with members in all corners of the room as you speak.
e. speak more quickly than normal and make all your points before time runs out.
Q:
When providing feedback, focusing comments on the message, not the person who created it, is an example of what?
A. Verifying understanding
B. Keeping feedback impersonal
C. Being specific
D. Focusing on controllable behavior
E. Discussing improvements rather than flaws
Q:
When writing collaboratively, it is often more effective to writing as a group, ensuring all collaborators are following the same format.
Q:
When rehearsing a team presentation, you should
a. aim your remarks at the highest-ranking person in the audience.
b. refrain from adding to another member's response unless you are mentioning an omission.
c. give feedback tactfully and accept it gracefully.
d. pay attention to your posture to convey confidence and credibility.
e. encourage spontaneity in introductions to build rapport.
Q:
Which of the following improve response times and collaboration efforts when using mobile collaboration?
A. Clouds
B. Intranets
C. Fixed-web collaboration systems
D. Social intranets
E. Unified communication
Q:
One of the greatest challenges involved in rehearsing team presentations is
a. planning who will do the research and who will deliver each part of the talk.
b. how to prepare a presentation template to ensure consistency.
c. avoiding nonverbal signs that weaken the case.
d. assigning roles too early in the project.
e. coordinating introductions and transitions.
Q:
Groupware allows users to work on documents simultaneously and connect using social networking tools.
Q:
Websites that are accessible only to employees and select parties external to the organization are known as what?
A. Clouds
B. Extranets
C. Intranets
D. Wikis
E. On demand
Q:
All of the following will help achieve coherence in a team presentation except
a. using a presentation template so visual aids look consistent.
b. defining a technical term every time it is used, to avoid confusion.
c. deciding beforehand on the best tone, format, and organization.
d. deciding in advance how to refer to your visual aidsas charts, slides, or overheads, or with some other word.
e. planning how the team will handle questions from the audience.
Q:
Websites that are accessible only to employees are what type of systems?
A. Clouds
B. Extranets
C. Intranets
D. Wikis
E. On demand
Q:
Identify the correct statement about collaborative presentations.
a. The coordinator should ensure that all group members receive equal "podium time" during the presentation.
b. To avoid problems, each member should be involved with all aspects of the presentation.
c. As long as individual members practice their sections, a full rehearsal is not necessary.
d. The overall presentation should look as if it were prepared and delivered by one individual.
e. Provide definite breaks between speakers and between topics to allow the audience time for reflection.
Q:
Technologies that allow people to share files, review message threads, and work on documents simultaneously are known as what?
A. Virtual offices
B. Shared workspace
C. Cloud computing
D. Social intranets
E. Collaboration platforms
Q:
The role of the team leader in a collaborative presentation is to
a. manage planning and handle delivery for coherence purposes.
b. have overall project responsibility and develop a cohesive strategy.
c. assign roles early in the process to avoid running out of time.
d. provide a presentation template for consistency in visual aids.
e. ensure that all group members participate equally in all aspects of the presentation.
Q:
Which of the following is least helpful to effective collaborative writing?
A. Selecting collaborators carefully
B. Establishing clear processes
C. Agreeing on project goals before you start
D. Taking time to bond before starting the collaboration
E. Writing as a group
Q:
Which of the following is not a correct guideline for using humor in presentations?
a. Avoid humor when covering very serious topics.
b. Offensive language and singling out one ethnic group are never appropriate.
c. "I heard a funny story the other day" is not an effective lead-in to humorous remarks.
d. Avoid directing humor at yourself, which hurts your credibility as a speaker.
e. Humor is most effective when it comes as a surprise to the audience.
Q:
If you believe your listeners are likely to be hostile to you or your message, your presentation will have to
a. include few examples to avoid overwhelming the audience.
b. be more modest, downplaying your credentials.
c. use language that is familiar to the majority of the audience.
d. establish your credibility and possibly quote other experts.
e. use complex terminology to demonstrate your mastery of the material.
Q:
Which of the following is the generic name for software that helps organize and control website content for groups?
A. Enterprise systems
B. Workflow systems
C. Cloud management systems
D. Content management systems
E. Intranet systems
Q:
The ending of your presentation should
a. summarize the main points you made.
b. include a quotation from a famous person.
c. refer to the lack of time for more supporting evidence.
d. avoid conclusions and recommendations that could bias the audience.
e. fade out slowly to leave your audience on a high note.
Q:
Presentations to small groups
a. require more of a "you" attitude than talks to larger groups.
b. increase the presenter's options for visual aids.
c. require very emphatic gestures to oversell the key ideas.
d. are delivered in a more formal tone than normal conversations.
e. require time to understand any heterogeneous listeners.
Q:
When one or more writer can change the document text of a group member, what type of software tool is more likely being used?
A. Adobe Acrobat
B. PDF file
C. Spell check
D. Change tracking
E. Commenting
Q:
When you know that a proposal you are presenting has several negative aspects, you
a. must address each point in great detail to avoid losing credibility.
b. should disregard or discredit the negative points as you build your case.
c. should mention important pros and cons and show that your proposal is still valid.
d. can effectively weaken the argument against any unsupportive evidence.
e. should wait to discuss these points if questions about them arise.
Q:
Which of the following is an advantage of collaborative writing?
A. Each member has to accomplish fewer tasks.
B. Each member has different expertise to contribute.
C. Each member can focus on accuracy and detail so no errors are missed.
D. Each member can rely on another member if their schedule gets busy.
E. Each member can change another members work to ensure unified ideas.
Q:
Identify a psychological need that you should analyze when learning about the audience for an oral presentation.
a. age
b. organizational status
c. attitudes
d. education
e. demographics
Q:
In order to save time and frustration, what should be agreed upon before beginning a collaborative process?
A. Skill sets
B. Project goals
C. Leadership roles
D. Writing style
E. Due dates
Q:
Discuss the advantages of working in teams, and identify and discuss tools to improve communication with team members.
Q:
When writing collaboratively, what should each team member focus on supporting?
A. Individual areas of expertise
B. Individual priorities
C. Team objectives
D. Organization and coherence
E. Writing styles and work habits
Q:
When you plan an oral presentation, you should do all of the following except
a. understand your audience's needs and knowledge.
b. define your purpose.
c. decide on the timing.
d. decide on the delivery method.
e. simulate the actual presentation conditions.
Q:
Describe how conflict within a team can improve the performance of the team.
Q:
Knowing your purpose enables you to ____ after you deliver your presentation.
a. analyze your audience
b. understand your audience's motivations
c. evaluate the quality of data
d. review the quality of visual aids
e. assess your effectiveness
Q:
When a collaborator is located off site, the most productive way of working with that person would be to require attendance at regularly scheduled meetings with the rest of the team.
Q:
A presentation in which sales representatives receive up-to-date information on new products has the purpose of
a. reporting.
b. explaining.
c. lecturing.
d. persuading.
e. motivating.
Q:
A team is a group of two or more people with a shared mission and responsibility for a goal.
Q:
A publisher's presentation to a group of authors to describe how the publishing process works has the purpose of
a. reporting.
b. explaining.
c. persuading.
d. motivating.
e. enhancing.
Q:
Whether the interaction takes place online or in person, creating and fostering positive relationships with colleagues, customers, and others can make or break your career.
Q:
Which of the following is not a typical purpose of most business presentations?
a. explaining
b. motivating
c. reporting
d. persuading
e. enhancing
Q:
Give two reasons why we document sources in writing reports.
Q:
Interpersonal communication skills will impact all areas except which?
A. Productive meetings
B. Active listening
C. Writing skills
D. Nonverbal communication
E. Business etiquette
Q:
Which statement about the degree of formality for a presentation is correct?
a. Presentations for small groups should be more formal than presentations for large audiences.
b. Your presentation should be less formal when you expect the audience to include individuals from other countries.
c. When you anticipate repeating a presentation, you should make the presentation more formal.
d. Routine topics require a more formal presentation.
e. Complex topics or proposals concerning critical issues require a more formal presentation.
Q:
List three examples of supplementary information.
Q:
The two most common reasons cited for unsuccessful teamwork are a lack of trust and what?
A. Groupthink
B. Hidden agendas
C. Incompatible technology
D. Poor communication
E. Time
Q:
To avoid anxiety, practice, develop a positive attitude, and concentrate on friendly faces.
Q:
When faced with potentially unpopular choices, having a team develop potential solutions and implementation methods can result in what?
A. Increased information
B. Increased acceptance
C. Higher performance levels
D. Lower costs
E. Hidden agendas
Q:
Contrast talking headings and generic headings.
Q:
Which of the following is considered the most important factor in determining how well a team will perform?
A. A shared sense of purpose
B. The right mix of creative talent
C. Full engagement of team members
D. Strong communication skills
E. Clear objectives