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Q:
When my friend remarks, "That's very interesting," he really means the subject is uninteresting. This is an example of a(n)
a. regulative rule
b. interpretation rule
c. co-orientation rule
d. none of the above
Q:
If a person greets me and I return the greeting, this is an example of a(n)
a. regulative rule
b. interpretation rule
c. co-orientation rule
d. none of the above
Q:
A strength of the Arrow Approach is
a. An emphasis on the relational aspect of communication
b. An emphasis on encouraging managers to clearly think out their ideas
c. An emphasis on encouraging managers to provide sufficient specificity in their instructions
d. All of the above
e. b and c
Q:
Which communication orientation is based on the assumption that "understanding = effective communication"?
a. Arrow
b. Circuit
c. Dance
d. All of the above
Q:
What type of manager would most likely say, "Being aware of the interaction patterns between people to be able to adapt messages as well as interpret them in light of these patterns."
a. Arrow
b. Circuit
c. Dance
d. All of the above
Q:
What Type of manager would mostly likely say, "Being able to clearly and precisely put thoughts into words."
a. Arrow
b. Circuit
c. Dance
d. All of the above
Q:
Senders of communication are most often the cause of communication breakdowns.
Q:
The most effective communicators minimize ambiguity in messages.
Q:
Your author argues that there is usually one primary message in each communication event.
Q:
Time sequencing does not have a significant impact on context construction.
Q:
Which of the following résumé formats are likely to be incompatible with traditional applicant tracking systems and screening habits of recruiters?
A. PDF file résumés
B. Online résumés
C. Infographic résumés
D. Microsoft Word file résumés
E. Printed scannable résumés
Q:
Flexibility and multimedia capabilities are an advantage in what type of document?
A. Printed traditional résumés
B. PowerPoint to supplement a résumé
C. Online résumés
D. PDF file résumés
E. Electronic plain text file résumés
Q:
For most business opportunities, what design elements will help recruiters pick out the key pieces of information needed quickly and efficiently?
A. Easy to read layout, use of white space and clear typefaces
B. Easy to read layout, bold graphical elements and clear typefaces
C. Bold graphical elements, multiple typefaces and color
D. Bold graphical elements, multiple fonts and use of white space
E. Use of white face, multiple typefaces and bold graphical elements
Q:
When determining a design strategy for your résumé, what considerations should influence your design decision?
A. The audience, your goals, and your resources
B. Your goals, your resources, and current trends
C. Your headings, your embedded links, and your audience
D. The resources of the organization, the applicant tracking system used, and your field of expertise
E. The audience, included data and availability of infographics
Q:
When revising the résumé, what should be emphasized?
A. Format
B. Channel and medium
C. Scannability
D. Distribution methods
E. Clarity and conciseness
Q:
Identify and discuss key essential sections of a résumé, and information that specifically should be excluded from the résumé.
Q:
Identify the writing style that should be used when composing a résumé, and discuss ways to implement this writing style.
Q:
Employers generally look positively on applicants who are active and concerned members of the community.
Q:
Discuss important points to remember when planning to write a résumé.
Q:
A Social Security number should always be included on a résumé.
Q:
Your email address should be personalized and be an extension of your personality.
Q:
Which of the following is the best way to handle the need for references when applying for a position?
A. Indicate "References Available Upon Request" on the résumé.
B. Include a list of references and contact information on a second page of the résumé.
C. Include references only if you need to fill up extra white space in the résumé.
D. Prepare a list of references and their contact information for the interview, but not the résumé.
E. Prepare a list of people you have worked for in the past, along with their contact information, and use only previous employers as references.
Q:
Your Grade Point Average (GPA) does not have to be included on the résumé, or you can include just the GPA in your major field of study.
Q:
On your résumé, which of the following can often be a valuable asset to an employer?
A. Names of references
B. Marital status
C. Military experience
D. National origin
E. Names of previous supervisors
Q:
The Work Experience section of the résumé should include generic responsibilities of the job and volunteer work.
Q:
Which of the following can safely be included in a résumé?
A. Information on physical characteristics
B. Information on gender and sexual orientation
C. Information on volunteer work at a not-for-profit organization
D. Information on political affiliation
E. Salary history
Q:
In the Activities and Achievements section of the résumé, what types of activities or achievements should generally be included?
A. Membership in political organizations
B. Activities that indicate leadership and teamwork
C. Activities for religious organizations
D. Activities that include personal data
E. All volunteer efforts
Q:
In the Work Experience section of the résumé, what positions should receive the largest write up?
A. The position that is most closely related to the target position
B. The position that you enjoyed the most
C. The position where you feel you learned the most
D. The position with a title that indicates leadership and managerial potential
E. The position you worked at the longest
Q:
For a manager who has demonstrated the ability to manage increasingly larger and more complex business operations, what should be included in the résumé?
A. Career Objective
B. Summary of Qualifications
C. Career Summary
D. Work History
E. Accomplishments
Q:
How should jobs be listed in the Work Experience section of the résumé?
A. Most important first
B. Military service first
C. Grouped by full time, part time, internships and temporary jobs
D. Chronologically
E. Reverse chronological order
Q:
If you have unique, strong or important qualifications, but don't have a lot of work experience, what should be included in the résumé?
A. Career Objective
B. Summary of Qualifications
C. Career Summary
D. Work History
E. Accomplishments
Q:
What should be the focus of the Work Experience section of the résumé?
A. Responsibilities of the job
B. Job title
C. Reason for leaving the position
D. What was accomplished in each position
E. Volunteer efforts
Q:
Offering the employer a brief view of your key qualifications can be done in which section of the résumé?
A. Summary of Qualifications
B. Career summary
C. Work History
D. Accomplishments
E. Career Objective
Q:
To show how your past can contribute to an employer's future, what should be included in the résumé?
A. Overall G.P.A.
B. Honors and Awards
C. Work and Volunteer Experience
D. Extracurricular Activities
E. High School
Q:
In the Introductory statement, identifying a specific job you want is an example of what?
A. Qualifications summary
B. Targeted search
C. Career summary
D. Keyword search summary
E. Career objective
Q:
Which of the following is often the strongest selling point for recent college graduates, and should be highlighted on a résumé?
A. Career Summary
B. Work Experience
C. Volunteer Activities
D. Education
E. Honors and Awards
Q:
Which of the following should not be included in the contact information section of your résumé?
A. Temporary address
B. Cell phone number
C. Land line number
D. Work email address
E. URL to a personal webpage or e-portfolio
Q:
Which of the following word types are most likely to be read and identified by an applicant tracking system?
A. Verbs
B. Action verbs
C. Proper nouns
D. Nouns
E. Adjectives
Q:
To increase the likelihood of a résumé generating "hits" in an applicant tracking system, what should be incorporated?
A. Multiple pages
B. Infographics
C. Keywords and phrases used by the employer
D. Symbols such as numbers and ampersands
E. New Times Roman font
Q:
Researching the target audience takes place during what phase of the writing process?
A. Planning
B. Writing
C. Completing
D. Revising
E. Distributing
Q:
How do most recruiters search for résumés that are most likely to match the requirements of a particular job?
A. Using a keyword summary
B. Using keyword searches
C. Using an online search engine such as google
D. Using hard copies of résumés
E. Using employee referrals
Q:
When determining whether to write a scannable résumé, an online résumé, or a plain text PDF file, what step in the writing process is being considered?
A. Choosing the channel and medium
B. Adapting to your audience
C. Producing the message
D. Distributing the message
E. Analyzing the situation
Q:
Which of the following is an example of an active statement in a résumé?
A. Assisted in implementing new campus dining program that balances student wishes with cafeteria capacity
B. I won a trip to Europe for opening the most new customer accounts in my department
C. I was in charge of customer complaints and all ordering problems
D. Responsible for developing a new filing system
E. Excellent team player and detail oriented
Q:
Which of the following can be used on the résumé to overcome gaps in work history?
A. Itemize each position held in detail.
B. Focus exclusively on experience and skills that relate to the position.
C. Include information regarding salary and reasons for leaving positions.
D. Group all work experience under a single heading.
E. Highlight volunteer, education or community work that take place during those gaps in employment.
Q:
To create active statements that show results, which of the following should be included?
A. Small details whenever possible
B. General claims
C. Action verbs
D. Claims that express your ability to be a team player
E. Quantified results to the most important claims
Q:
What can be done on the résumé to minimize the impact of frequent job changes?
A. Highlight other accomplishments.
B. Stress academic qualifications.
C. Group similar work under one job heading.
D. Use volunteer work to fill in the gaps in the work history.
E. Leave off dates of employment.
Q:
When writing the résumé, which of the following writing styles is most effective?
A. Make liberal use of the word "I"
B. Use an indirect writing style
C. Use complex and detailed sentences that sound most impressive
D. Use short and direct phrases
E. Use whole sentences that focus on the reader's needs
Q:
Which of the following résumé formats allows a user to highlight capabilities and education without raising concerns that there might be issues to hide in the past?
A. Functional
B. Combination
C. Traditional
D. Online
E. Chronological
Q:
Which of the following is an important consideration before choosing to use a functional résumé?
A. Functional résumés often lack evidence of job experience.
B. Most managers prefer functional résumés.
C. Functional résumés can highlight academic qualifications.
D. Functional résumés minimize specific job skills gained in previous positions.
E. Functional résumés are the most common résumé format used today.
Q:
When wanting to minimize a lengthy period of unemployment, what type of résumé would work best?
A. Online
B. Traditional
C. Combination
D. Chronological
E. Functional
Q:
Discuss the value of networking and effective networking practices.
Q:
When wanting to stress areas of competence rather than job history, which of the following résumé formats should be used?
A. Online
B. Traditional
C. Chronological
D. Functional
E. Combination
Q:
Discuss ways to "think like an employer" during the interview process.
Q:
Which of the following résumé types emphasizes skills and capabilities, rather than employers and academic experience?
A. Chronological
B. Combination
C. Functional
D. Traditional
E. Online
Q:
When seeking candidates, most employers will begin with employee recommendations, making networking an important tool in the job search.
Q:
When discussing positions held, what information should be included for each position?
A. Name of employer, dates worked and salary
B. Name of employer, job title and dates worked
C. Name of employer, job title and reasons for leaving
D. Name of employer, reasons for leaving and salary
E. Name of employer, dates worked and reasons for leaving
Q:
When seeking candidates, most employers will begin their search on large job board sites such as Monster.com and Craigslist.
Q:
When listing jobs on a chronological résumé, how should the jobs be listed?
A. Most recent first
B. Most important first
C. Most relevant first
D. Oldest first
E. Longest held first
Q:
The career counseling services offered by a college can help with interview techniques.
Q:
Personal Twitter feeds will not affect the professional interview process.
Q:
If your online profile does not match what is on a résumé, you won't be invited for an interview.
Q:
To learn more about an industry and meet people who work in that industry, which of the following would be most helpful?
A. Career fairs
B. Trade shows
C. Job-search websites
D. Career placement office at a university
E. Interviewing
Q:
One way to minimize the chance of a candidate being considered careless or disrespectful is to do what?
A. Visit career services
B. Have a fixed and well planned career path
C. Catch errors before the résumé is sent
D. Include extensive references
E. Ask for information that can be found on the organization's website
Q:
Making informal connections with mutually beneficial business contacts is referred to as what?
A. Networking
B. Job shopping
C. Résumé building
D. Sourcing
E. Interviewing
Q:
Which of the following can a career center offer to a soon-to-be college graduate?
A. Help in identifying errors on the résumé
B. Help in identifying misspellings on the résumé
C. Help in minimizing unprofessional tweets
D. Help in job search techniques
E. Help in accessing an organizations website
Q:
Explaining how your general potential fits the specific needs of a position is done how?
A. Using industry jargon and buzzwords
B. Researching companies and industries on job boards
C. Networking
D. Visiting trade shows
E. Customizing the résumé to each specific opening
Q:
Which of the following is true regarding the use of a candidate's public network site?
A. Public network sites that are set to "private" cannot be accessed by an employer.
B. Public network sites can only be accessed by an employer with the candidate's permission.
C. Public network sites are often searched for background information on a candidate, even without the candidate's permission.
D. Public network sites should be shut down before beginning the interview process.
E. Public network sites should only be used for networking purposes.
Q:
Understanding what customers and competitors do is a vital step in what?
A. Thinking like an employer
B. Finding the ideal opportunity
C. Writing the story of you
D. Researching industries
E. Translating potential into specific solutions for the employer
Q:
For a new entrant to the work force, which of the following would indicate an ability to problem solve and manage projects?
A. Job-search websites
B. A well written résumé
C. Volunteering
D. Membership in a student business organization
E. Membership in a professional organization
Q:
In addition to having the ability to perform the job, what do employers look for in a potential new hire?
A. How much money the candidate is asking for
B. Ability to start as soon as possible
C. Understanding of professionalism
D. Past job experience
E. Timeliness
Q:
When determining how to present yourself to target employers, an effective exercise that helps you develop a résumé is what?
A. Writing a list of skills and abilities
B. Writing the story of you
C. Keeping a list of all potential employers you want to contact
D. Determining which stepping stone opportunities will be most effective
E. Developing an organizational plan
Q:
Many companies judge recruiting success based on quality of hire, which is a term that expresses what?
A. A measure of how closely new employees meet the company's needs
B. A measure of the performance of the new employee
C. A measure of the effectiveness of the hiring process
D. A measure of the quality of applicants who applied through employee referral
E. A measure of the candidate's perceived ability to fit organizational culture
Q:
Effective slides should be standalone documents that can be read on their own, without a presenter.
Q:
Being prepared to read a speech is the most effective delivery method when the speaker is nervous and concerned about leaving out important information.
Q:
Slide after slide of dense, highly structured bullet points with no visual relief can put an audience to sleep.
Q:
Practicing your presentation boosts your confidence, gives you a more professional demeanor, and lets you verify the operation of your visuals and equipment.
Q:
Structured slides convey visual and textual message.
Q:
When presenting to people from other cultures, which of the following will help ensure the information is presented in a professional and appropriate manner and is understood by the audience?
A. Fewer, more detailed slides
B. Handouts that include summary information
C. Slides that are bright and colorful to help maintain the audiences interest
D. Dimming the lights so the audience can focus on the nonverbal meanings of the message
E. Using an interpreter to suggest changes to the content and appearance of the presentation
Q:
Slides improve the quality of a presentation by increasing the audience's ability to absorb and remember information.
Q:
Which of the following could be considered a back-up plan for the speaker, ensuring a more professional demeanor and increased confidence when things go wrong?
A. Anticipating likely questions and objections
B. Correctly pronouncing all the words you plan to use
C. Being prepared to make a complete presentation if you don't have access to your slides
D. Being able to present the material in a natural, confident voice
E. Keeping your timing on track