Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
Cultural competency is a shared system of symbols, beliefs, attitudes, values, expectations and norms for behavior.
Q:
The most common formats for a report are
a. memorandum, letter, and manuscript.
b. transmittal, supplemental, and reference.
c. formal, informal, and synthesized.
d. introduction, body, and conclusion.
e. informational, persuasive, and recommendation.
Q:
What style and component characteristics are appropriate in formal reports?
Q:
When writing for diverse or multicultural audiences, how can the sender make the communication more meaningful for the audience?
Q:
When planning a report, you should base the structure, formality, and length on
a. the writing style you use.
b. your decision to include supplementary parts.
c. the needs and desires of the reader.
d. the unity and coherence of the report.
e. how you collect and interpret your data.
Q:
Diversity can be defined as all the characteristics and experiences that define each of us as individuals.
Q:
When proofreading a document, you need not check
a. closely for typographical errors.
b. that the pages are in the correct order.
c. that pages are free of wrinkles and smudges.
d. whether you inadvertently deleted a line when moving text.
e. for short, simple, and vigorous words.
Q:
Which of the following will aid in the effective communication process across cultures?
A. Learn how to communicate respect in various cultures
B. Understand that all members of each culture have certain practices that are true across all cultural members
C. Control the communication to ensure the message is shaped to your needs
D. Teach others how to communicate well in your cultural context
E. Identify differences in others and aid in their need to minimize those differences
Q:
Which of the following would not be an example of nonverbal communication?
A. Space
B. Dress
C. Facial expression
D. Jargon
E. Vocal inflection
Q:
When proofreading a report, use a grammar software program to identify incorrect word usage and incorrect page order.
Q:
A reader's first impression of your report is based on
a. how professional it appears.
b. how many headings are in the table of contents.
c. how you use passive and active voice.
d. how you apply formal and informal writing styles.
e. how you document your sources.
Q:
At the end of a meeting with those of other cultures, what habit can help ensure understanding?
A. Clarifying what will happen next
B. Being straightforward and direct
C. Assuming the listener is less knowledgeable than you
D. Using industry specific slang and jargon
E. Avoiding lengthy transitions
Q:
Which cultural group within the workplace prefers communicating with short digital messages?
A. Millennials
B. Generation X
C. Generation Y
D. Baby boomers
E. Senior level executives
Q:
One aspect of revising a report for style is to check that you have used active and passive voice appropriately.
Q:
You can distinguish among major and minor heading levels by using all of the following except
a. different horizontal placement.
b. different heading lengths.
c. different font sizes.
d. different font styles, such as bold and italic.
e. different fonts.
Q:
When speaking with someone whose native language is not your own, what could make the communication process easier for the receiver?
A. A written text of your main ideas
B. Speaking louder
C. Watch for a smile or nod of the head to signal understanding
D. Detailed information about issues that may be difficult for the receiver to understand
E. Short, plain words
Q:
The three major forms for documenting the ideas, information, and quotes of other people in a report are endnotes, footnotes, or author-date references.
Q:
For entry level professional positions, what is the ratio of men to women?
A. 20 percent
B. 30 percent
C. 40 percent
D. 50 percent
E. 60 percent
Q:
When drafting the introduction to a report, include a discussion of the procedures used to gather and analyze data.
Q:
When developing a communication for those who may not be comfortable with your language, what could make the communication easier to understand for the receiver?
A. Industry jargon
B. Words with several meanings
C. Long paragraphs
D. Limited transitions
E. Short, plain words
Q:
Facts that can be verified easily do not need to be documented in a report.
Q:
When increasing the diversity of a workforce, which of the following can increase the talent base of those with disabilities?
A. Assistive technologies
B. Mentoring
C. Stereotyping
D. Repetitive tasks
E. A code of conduct
Q:
If you want to divide a longer report section, you should include at least two subsections.
Q:
Which of the following would be most helpful when working with people from other cultures?
A. Communicating based on your own cultural norms so as not to confuse others
B. Recognizing your own cultural biases
C. Assuming others are as culturally aware as you
D. Stereotyping to increase basic understanding of the culture
E. Explaining the advantages of your way of thought
Q:
When developing a mentor relationship with senior executives to improve communication and equity in the workplace, which of the following could likely improve the process?
A. Understanding that men find it easier to bond with other men
B. Understanding that women find it easier to bond with other women
C. Understanding that male executives are concerned about developing relationships that may appear inappropriate
D. Understanding the perception of assertiveness is a negative quality in men
E. Understanding the perception of assertiveness is a negative quality in women
Q:
As long as you carefully paraphrase or summarize a source, you can avoid providing documentation of the source.
Q:
Make your report easy to read by limiting the number of headings.
Q:
The tendency to judge all other groups according to the standards of one's own group is called what?
A. Stereotyping
B. Discrimination
C. Bias
D. Culture
E. Ethnocentrism
Q:
Reserve direct quotation for definitions and for text passages that are so precise, clear, or noteworthy that you cannot improve them.
Q:
What is the competitive advantage of a diverse workforce?
A. A shared systems of beliefs
B. Increased communication opportunities
C. Increased cultural competency
D. A broader understanding of diverse markets
E. Better utilization of skill sets
Q:
Most formal reports use generic headings to identify the topic of each section.
Q:
Which of the following would be least helpful when developing ethical messages in an international work environment?
A. Seek mutual ground
B. Send and receive messages without judgment
C. Have the legal department ensure the validity of a contract
D. Send messages that are honest
E. Show respect for cultural differences
Q:
You can paraphrase the ideas of someone else by rearranging phrases or leaving out several words.
Q:
Discuss why stealth marketing is unethical.
Q:
The indirect approach is an appropriate organizational plan when you expect the reader to be resistant to the conclusions and recommendations in your report.
Q:
The goal of communication in a high context culture is what?
A. To use visual cues to convey meaning
B. To exchange information
C. To focus on results
D. To build relationships
E. To ensure a legal decision making process
Q:
Use previews, conclusions, and recommendations, connected by smooth transitions, to achieve coherence and unity in a report.
Q:
Discuss why only presenting data that supports a recommendation, when negative data might be relevant, is considered unethical.
Q:
The direct approach is preferred when the report topic is very complex and needs detailed explanations to help the reader understand and accept the conclusions.
Q:
The pattern of physical cues, environmental stimuli and implicit understanding that affect a communication is known as what?
A. Social customs
B. Ethnocentrism
C. Practical intelligence
D. Cultural context
E. Diversity
Q:
For busy readers a writer must "frontload" the opening by grabbing the reader's attention in the first paragraph.
Q:
A corporate code of ethics provides employees with explicit ethics policies and procedures for all potential workplace issues.
Q:
Conclusions are often given at the beginning of a report.
Q:
When developing communication that ensures the message can be sent and understood across a variety of cultures, the sender is practicing what?
A. Stereotyping
B. Cultural competency skills
C. Exemplary social custom skills
D. Practical intelligence
E. Ethnocentrism
Q:
Internal proposals may be written in an email textbox.
Q:
Stealth marketing is illegal.
Q:
For analytical and recommendation reports, the most logical organization is by criteria.
Q:
Which of the following best describes the characteristics and experiences that define each of us as individuals?
A. Diversity
B. Culture
C. Cultural context
D. Social behavior
E. Practical intelligence
Q:
A text-based report is written as a narrative.
Q:
Ethics are the accepted principles of conduct that govern behavior within a society.
Q:
In a recommendation report, you should explain the other alternatives you investigated before presenting the one you recommend.
Q:
Reports written in programs such as Microsoft Word are still common, but more companies, particularly financial services and consulting firms, are using programs such as PowerPoint for reports that combine text and graphics.
Q:
Which of the following best describes an ethical lapse?
A. Choosing among alternatives that are not clear cut
B. Making an unethical choice
C. Recruiting people to promote a product without disclosing the true nature of the communication
D. Not giving all participants in a conversation access to the information needed to process information
E. Promoting transparency in a conversation
Q:
Social media has increased the sense of openness in conversation and access to information, often referred to as what?
A. Transparency
B. Stealth marketing
C. Plagiarism
D. Ethical lapse
E. Diversity
Q:
The findings in most reports are organized in chronological order.
Q:
When you write a report you follow these steps: planning, drafting, revising, and proofreading.
Q:
Which of the following takes place when choosing among alternatives that are not clear cut, but that are ethical and valid?
A. Ethical lapse
B. Stealth marketing
C. Transparency
D. Distortion
E. Ethical dilemma
Q:
When numeric data is exaggerating to promote one idea, or omitted to minimize the consequence of the data, what type of unethical activity is taking place?
A. Distorting visuals
B. Misrepresenting numbers
C. Selective misquoting
D. Plagiarism
E. Omitting essential information
Q:
The purpose of selecting an organizational basis for your findings is to show order, logic, and unity.
Q:
Which of the following best describe transparency in a communication?
A. Providing all relevant data
B. Not plagiarizing information
C. Stealth marketing
D. Providing only information that supports the decision you want made
E. Choosing the best alternative when issues are not clear cut
Q:
Decision makers may prefer shorter documents as time-saving devices.
Q:
Which of the following best describes the concept of ethics?
A. Protecting information entrusted to your care
B. Security measures in software and hardware
C. Undistorted data
D. Accepted principles of conduct that govern behavior
E. A code of conduct
Q:
Which of the following should be included in a well-developed, ethical communication?
A. Copyrighted material
B. Someone else's creative product, but only in your own words
C. All relevant information, even if it may be negative
D. Visual aids that emphasize some information while minimizing other information
E. Statistics and other relevant data that support the reason for the communication
Q:
The purpose of including both personal and impersonal language in a bad-news message is to
a. separate readers from bad news and associate them with good news.
b. associate readers with good news and separate them from bad news.
c. avoid assuming any responsibility for the situation.
d. provide a smooth transition from opening to buffer to closing.
e. imply that the effect will be routine and therefore minimal.
Q:
When you synthesize data, you look at how the tables and charts explain or deviate from the trends you are interpreting.
Q:
When writing a report that includes all relevant information about a topic, even if it is negative, ensures what type of communication?
A. Lengthy
B. Professional
C. Ethical
D. Plagiarized
E. Meaningful
Q:
When analyzing data, first look at each piece alone, then look at each in combination with other data, and finally synthesize all your findings.
Q:
Companies who limit the use of mobile technology, both internally and externally, stand the best chance of capitalizing on the way people communicate.
Q:
You can use the direct plan in a bad-news announcement if
a. readers will not be personally disappointed.
b. readers will be personally affected by the situation.
c. you wish to buffer the bad news.
d. you want to retain the readers' goodwill.
e. you are presenting the rationale first.
Q:
Which of the following is not needed to ensure ethical business communications?
A. Ethical individuals
B. Ethical company leadership
C. Appropriate policies
D. A code of ethics
E. Structures that support ethical decision making
Q:
Which of the following is classified as an internal bad-news announcement?
a. writing to refuse a request to address a national convention
b. writing to refuse a small favor requested by a colleague
c. informing a customer that you will not provide an adjustment
d. notifying all department heads of an immediate budget freeze
e. writing to deny a customer additional credit
Q:
Because of the ability to multitask, mobile users become more productive and focused on their work.
Q:
Before you begin interpreting data, be sure the information is relevant, complete, and accurate.
Q:
Which of the following is true when formatting messages for mobile devices?
A. Messages should contain more graphics to aid in readability.
B. Messages should be short with several web links embedded in them.
C. Messages should be written in a traditional format to aid in understanding.
D. Messages should be based on location-aware technology.
E. Messages should be formatted differently to make reading easier on mobile devices.
Q:
You should reinforce key points in your report by presenting the information in both tables and charts.
Q:
Today, more email messages are opened on a mobile device than on PCs.
Q:
To retain goodwill and help the reader "accept" the bad news you must
a. show that the matter was taken seriously and the solution was objective and fair
b. just tell them the company policy
c. explain that it has always been done this way
d. apologize
Q:
Which of the following is a disadvantage of mobile connectivity?
A. Mobile connectivity can blur the boundaries of personal and professional time and space.
B. Mobile connectivity gives employees less flexibility in meeting personal obligations.
C. Mobile connectivity increases operating costs.
D. Mobile connectivity does not support nontraditional work models.
E. Mobile connectivity limits multitasking efforts.
Q:
Globally, roughly 65 percent of Internet users access the web at least some of the time with a mobile device.
Q:
Charts are easier to comprehend and interpret when they are presented in a three-dimensional format.