Q&A Hero

Q: Today's mobile systems can do virtually everything fixed-web collaboration systems can do.

Q: More than half of your credibility as a presenter is based on body language, which is why you should videotape yourself rehearsing and check your posture, expressions, and gestures.

Q: Websites that are accessible only to employees and select parties external to the organization are known as what? A. Clouds B. Extranets C. Intranets D. Wikis E. On demand

Q: When writing collaboratively, it is often more effective to writing as a group, ensuring all collaborators are following the same format.

Q: If you aim to convince listeners that global warming is a reality, your purpose is to persuade.

Q: Including video in a presentation is a good way to engage the audience, illustrate a point, and make an emotional appeal.

Q: Websites that are accessible only to employees are what type of systems? A. Clouds B. Extranets C. Intranets D. Wikis E. On demand

Q: For most business presentations, you should let the audience know up front what you expect of them.

Q: Groupware allows users to work on documents simultaneously and connect using social networking tools.

Q: When presenting, use a conversational style and many contractions, but speak slightly slower than in normal conversation.

Q: Technologies that allow people to share files, review message threads, and work on documents simultaneously are known as what? A. Virtual offices B. Shared workspace C. Cloud computing D. Social intranets E. Collaboration platforms

Q: The purpose of your oral presentation may be to inform, to persuade, to recommend, or to motivate.

Q: For more traditional presentations, avoid slide after slide of bulleted text.

Q: Which of the following is an advantage of collaborative writing? A. Each member has to accomplish fewer tasks. B. Each member has different expertise to contribute. C. Each member can focus on accuracy and detail so no errors are missed. D. Each member can rely on another member if their schedule gets busy. E. Each member can change another members work to ensure unified ideas.

Q: Which of the following is least helpful to effective collaborative writing? A. Selecting collaborators carefully B. Establishing clear processes C. Agreeing on project goals before you start D. Taking time to bond before starting the collaboration E. Writing as a group

Q: When you plan an oral presentation, your first step is to analyze your audience.

Q: When your handouts contain complex data or extensive information that the audience should read as background before your presentation, distribute them as people enter the room prior to your speech.

Q: Discuss the advantages of working in teams, and identify and discuss tools to improve communication with team members.

Q: Which of the following is the generic name for software that helps organize and control website content for groups? A. Enterprise systems B. Workflow systems C. Cloud management systems D. Content management systems E. Intranet systems

Q: For direct-plan presentations, you should make sure your main point is right up front.

Q: If you plan to refer to handouts, you should distribute them immediately before beginning the presentation.

Q: Describe how conflict within a team can improve the performance of the team.

Q: When one or more writer can change the document text of a group member, what type of software tool is more likely being used? A. Adobe Acrobat B. PDF file C. Spell check D. Change tracking E. Commenting

Q: List a few ways to handle audience questions

Q: What type of information should you include, and what type should you exclude, when preparing handouts?

Q: When a collaborator is located off site, the most productive way of working with that person would be to require attendance at regularly scheduled meetings with the rest of the team.

Q: In order to save time and frustration, what should be agreed upon before beginning a collaborative process? A. Skill sets B. Project goals C. Leadership roles D. Writing style E. Due dates

Q: List several different types of presentation software.

Q: Discuss the purpose of handouts for a presentation.

Q: A team is a group of two or more people with a shared mission and responsibility for a goal.

Q: When writing collaboratively, what should each team member focus on supporting? A. Individual areas of expertise B. Individual priorities C. Team objectives D. Organization and coherence E. Writing styles and work habits

Q: Why should you hold the question-and-answer session at the end of a presentation?

Q: What should the presenter do before the presentation to ensure the effectiveness of the visual aids during the presentation?

Q: Whether the interaction takes place online or in person, creating and fostering positive relationships with colleagues, customers, and others can make or break your career.

Q: What can you do to minimize or eliminate the anxiety that occurs before or during a presentation?

Q: When faced with potentially unpopular choices, having a team develop potential solutions and implementation methods can result in what? A. Increased information B. Increased acceptance C. Higher performance levels D. Lower costs E. Hidden agendas

Q: What are five guidelines you should follow when preparing visual aids?

Q: Interpersonal communication skills will impact all areas except which? A. Productive meetings B. Active listening C. Writing skills D. Nonverbal communication E. Business etiquette

Q: What speaker control tips should you follow when practicing for a presentation?

Q: To maintain harmony in a group, some team members may withhold unpopular opinions. This is known as what? A. Collaboration B. Non performance C. Groupthink D. Hidden agendas E. Participative management

Q: Describe how a group should practice its presentation. Also discuss guidelines for critiquing the practice.

Q: The two most common reasons cited for unsuccessful teamwork are a lack of trust and what? A. Groupthink B. Hidden agendas C. Incompatible technology D. Poor communication E. Time

Q: List three of the most typical organizational plans for presentations.

Q: Which of the following is a disadvantage of working in a team? A. Limited knowledge B. Diversity of views C. Limited acceptance of a solution D. Lower performance levels E. Cost

Q: Which of the following is considered the most important factor in determining how well a team will perform? A. A shared sense of purpose B. The right mix of creative talent C. Full engagement of team members D. Strong communication skills E. Clear objectives

Q: Discuss a group coordinator's responsibilities for collaborative presentations.

Q: Which of the following is a benefit of a successful team? A. Diversity of views B. Groupthink C. Multiple agendas D. Low cost E. Limited peer pressure

Q: Why is the opening of a presentation very important?

Q: Which of the following is generally true when referring to groups? A. Group meetings are costly in terms of time and coordination B. Team members will work harder to support the goals of a group than individual projects C. Group members are more accepting of contrary opinions D. Groups are often ineffective E. Groups have limited access to research data and other essential information

Q: What are some things to keep in mind about using humor in an oral presentation?

Q: Participative management allows employees at any level of the organization to do what? A. Solve long-term problems B. Allow long-term problem solving teams to flourish C. Allow effective virtual teams D. Increase effectiveness of new member orientation E. Create job security

Q: What are some cautions against memorizing a speech? When is memorizing appropriate?

Q: Activities that support incompatible goals to those of the group are referred to as what? A. Groupthink B. Participative management C. Multitasking D. Hidden agendas E. Increased diversity of views

Q: Discuss the importance of the ending of a presentation.

Q: Approximately what percentage of the U.S. workforce has positions that require collaboration as a core job responsibility? A. 20 percent B. 30 percent C. 40 percent D. 50 percent E. 60 percent

Q: Why is determining the audience's level of knowledge about your topic and their psychological needs important?

Q: How can a presenter establish credibility with the audience?

Q: To convey a sense of etiquette during a meeting, it is more polite to text and email than it is to answer a mobile phone.

Q: Collaboration is best described as what? A. Active listening B. Groupthink C. Clearly agreed upon agendas D. Working together on complex challenges E. Dependent on strong nonverbal communication skills

Q: What are the four most common purposes of business presentations? (Briefly describe each purpose.)

Q: List and describe at least four organizational plans that are commonly used for presentations.

Q: Personal appearance is considered to be an element of professional business etiquette.

Q: Which of the following is not an aspect of interpersonal communication? A. Productive meetings B. Active listening C. Clearly identifiable agendas D. Nonverbal communication E. Business etiquette

Q: What factors affect the level of formality appropriate for an oral presentation?

Q: List six suggestions for opening a presentation.

Q: From a customer's standpoint, product and client knowledge is more important than etiquette.

Q: Discuss how personal appearance in the workplace conveys a sense of business etiquette.

Q: When organizing a presentation, a writer begins with a. brainstorming. b. a phone call. c. an outline. d. developing background data.

Q: Because people have different speaking styles, group members should decide beforehand a. who does what. b. when to schedule meetings. c. the presentation topic, tone, format, organization, and visuals. d. who brings snacks.

Q: Which of the following is least dependent of mutual respect and consideration among participants? A. Teamwork B. Meetings C. Listening D. Productivity E. Technology

Q: Discuss how business etiquette affects the potential for success in teamwork, productive meetings, listening and nonverbal communication.

Q: Avoid distracting mannerisms such as a. repeating main points. b. coughing or clearing your throat. c. smiling. d. distributing handouts.

Q: Team presentations require a. extensive planning, close coordination, maturity, and goodwill. b. a team that gets along. c. a team made up of the same age group. d. a team whose objective is to earn an "A."

Q: Which of the following is not an aspect of workplace etiquette? A. Behaviors B. Position C. Habits D. Nonverbal communication E. Technology

Q: For the presentation to be well-received, you must a. slow your rate of speaking. b. keep the volume high. c. keep the room at 68 degrees. d. bring flashcards.

Q: Because business meetings that are conducted over meals are less formal, and often after regular work hours, it is appropriate to offer personal information over drinks.

Q: To add a "punch" to your ending, you may a. tell a story. b. remind the audience of the main points. c. end with a well-known quotation. d. ask the audience a question.

Q: When determining appropriate dress for the workplace, what should the underlying goal of the style of dress be? A. Earning a reputation for your skills, not for what you wear B. Appearing casual and approachable C. Conforming to others D. Changing the attitude of those who are not as stylish E. Impressing customers and managers with your awareness of trends in the industry

Q: For direct-plan presentations you must a. make an outline. b. give your main point in the first paragraph. c. give your main point in the summary. d. organize your conclusion to repeat the major points.

Q: Which of the following indicates poor etiquette on the part of the sender? A. Multitasking while using IM or other tools B. Clearly indicating opinion so it doesn't appear as fact C. Asking if this is a good time for an IM chat D. Starting a new message for a new topic E. Not using "reply all" when responding to communications