Q&A Hero

Q: When submitting an electronic rsum, send it as an email attachment.

Q: You must always proofread your rsum for spelling, grammar, and format.

Q: When determining expectations and preferences of the audience, what issues should be considered and how would a writer prepare to address those expectations and preferences?

Q: When writing a rsum, it is essential that you use language that targets the job posting.

Q: A well-written rsum and cover letter will make you stand out from thousands of job applicants.

Q: Describe the proofreading process and discuss what should be done to ensure effective proofreading.

Q: Describe the steps a writer might take when they have an audience who is skeptical or resistant to an idea.

Q: Employers prefer chronological rsums.

Q: Use different typefaces in one or two sizes including bullets and indentations to clarify the organization of information in your rsum.

Q: Discuss the goals of any communication you might need to craft at the workplace, and describe actions that can be taken to achieve that goal.

Q: The higher in the organization a message goes the more formal and detailed the message should become.

Q: Many companies have an applicant tracking system which will search rsums for keywords.

Q: Often, applicants are rejected due to poorly written rsums.

Q: Writing an effective business message includes using strong, familiar words, creating effective sentences, and developing coherent paragraphs.

Q: When using email, audience size and geography location no longer matters in the shaping of the message.

Q: It is unlikely that you will be hired on what is listed in your rsum alone.

Q: Determining how to deliver a message takes place in the completing process.

Q: Discuss a host's responsibility when dining with a guest.

Q: The purpose of a rsum is to get an interview.

Q: Before an audience will take the time to read or listen to a message, they have to be interested in the subject matter.

Q: What is business etiquette and why is it important?

Q: Identifying strong words to convey the meaning of the message takes place in the planning process.

Q: Every communication effort takes place in a particular situation, meaning you have a specific message to send to a specific audience under a specific set of circumstances.

Q: Recruiters typically spend less than one minute looking at each rsum during the initial screening of applications.

Q: Spending more time in the planning phase of the writing process leads to better results.

Q: How does business etiquette differ from social etiquette?

Q: The best rsum is tailored to show how your education and work experience have prepared you for a specific job.

Q: When allowing a speaker to release emotions that result in a calm and clear approach to the subject, what type of listening is being engaged in? A. Content B. Critical C. Empathic D. Active E. Effective

Q: Discuss the organization and content of a thank-you letter for an interview.

Q: The three-step writing process is most effective in what type of business writing? A. Emails B. Short memos C. Long reports D. External communications E. All written communications

Q: When you develop your rsum, you should focus on how your work background and education have prepared you for future jobs.

Q: When listening for the strength of the evidence, what type of listening is being engaged in? A. Content B. Critical C. Active D. Empathic E. Effective

Q: The scope of a business message includes what? A. Background information on the topic B. A determination of relevant information to be included in the message C. The format for producing the message D. A list of all those who will be receiving the message E. A list of key terminology

Q: Define business casual.

Q: Your rsum should summarize your work history and qualifications for a job.

Q: The primary goal of content listening is to what? A. To understand and retain information B. To understand the logic of the argument C. To determine the speakers intentions and motives D. To understand the speakers feeling E. To verify key points and look for a summary of a message

Q: Ensuring the message has an attractive, professional appearance takes place in which step of the writing process? A. Drafting B. Proofreading C. Planning D. Completing E. Writing

Q: When interviewing, you should avoid asking questions about what topics?

Q: Define a good organizational fit.

Q: What percentage of top executives say that listening is the most important skill in getting things done in the workplace? A. 40 percent B. 50 percent C. 60 percent D. 70 percent E. 80 percent

Q: How should you dress when participating in a video interview?

Q: When proofreading a message, the focus of the proofreading should be what? A. Producing a high quality message B. Choosing strong words C. Conveying subject knowledge by using impressive sounding words D. Determining the channel and media for delivering the message E. Limiting the scope

Q: Discuss the steps in setting up a team meeting.

Q: List at least four questions you can ask an interviewer.

Q: When using the three-step writing process, how much of the available writing time should be set aside for the actual writing? A. 15 percent B. 25 percent C. 45 percent D. 65 percent E. 85 percent

Q: Why are video interviews becoming increasingly popular?

Q: Telepresence is one of the simplest forms of virtual meeting.

Q: What is the importance of researching an organization before the interview?

Q: What is the purpose of a stress interview?

Q: Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what? A. Instant messaging B. Webinars C. Virtual whiteboards D. Idea campaigns E. Telepresence

Q: What are characteristics of an appropriate closing paragraph for an application letter?

Q: At the end of a meeting, decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes.

Q: Describe the STAR format for answering behavioral interview questions.

Q: One advantage of virtual meetings is what? A. Less time spent in actual meetings B. Opportunity for hardware and software upgrades C. The ability to multitask during the meeting D. Increased access to a wider pool of expertise E. Ability to limit those who are in attendance

Q: Formal meetings often use parliamentary procedures to maintain order in the decision making process.

Q: What factors should you consider when writing the body of an application letter?

Q: What type of interview is based on the theory that past behavior predicts future performance?

Q: When recording meeting minutes, which of the following would be most helpful for attendees? A. A list of those who were invited but didn't attend B. A list of comments from each participant C. All major decisions reached D. Discussion points E. A list of those who attended

Q: What should you keep in mind when composing the opening for an application letter?

Q: When setting up a meeting, anyone who might have insight on the issue should be invited to the meeting.

Q: To ensure all members actively participate in a meeting, what should a leader do? A. Tweet questions about the topic B. Ask for opinions from nonparticipants C. Follow Robert's Rules of Order D. Explain areas of knowledge to the group E. Distribute an agenda ahead of time

Q: List five of the top ten "pet peeves" that recruiters listed as issues when reading rsums.

Q: Define the difference between solicited cover letters and unsolicited cover letters.

Q: Which of the following is an advantage of virtual meetings? A. There is more opportunity for visual data. B. Nonverbal communication skills are easier to read. C. Participants are more engaged in the topic. D. Participants can collaborate in real time. E. Less planning is needed.

Q: When planning a meeting, the leader should do which of the following? A. Set and share the agenda B. Keep the meeting on track C. Follow agreed upon rules D. Encourage participation E. Close effectively

Q: If you don't feel comfortable making hand gestures during a presentation, grip the lectern lightly.

Q: If a firm wanted to conduct a training session for employees at multiple facilities simultaneously, what type of meeting tool should be used? A. Conference calls B. Virtual whiteboards C. Webinars D. Idea campaigns E. Telepresence

Q: What are the characteristics of the direct organizational plan in a solicited cover letter?

Q: Which of the following is the least beneficial aspect of holding meetings? A. Social interaction B. Team building C. Low cost D. Problem solving E. Idea development

Q: As a speaker, you can emphasize important points with periodic pauses.

Q: What organizational plan should you use when writing a solicited cover letter?

Q: The goal when giving feedback should focus on the outcomes of the communication. This type of feedback is often called what? A. Constructive feedback B. Destructive feedback C. Criticism D. Collaboration E. Unified communication

Q: Describe how a content management system could be used effectively for groups who work in different locations.

Q: When rehearsing a presentation, practice keeping both your volume and the rate at which you speak steady.

Q: What should be included in the salutation of your cover letter?

Q: When providing feedback, focusing comments on the message, not the person who created it, is an example of what? A. Verifying understanding B. Keeping feedback impersonal C. Being specific D. Focusing on controllable behavior E. Discussing improvements rather than flaws

Q: Identify eight ways to ensure successful collaboration.

Q: Plan to rehearse important presentations in private at least three times so you can identify and correct any problems before you face an audience.

Q: What should you include in your contact information?

Q: Which of the following improve response times and collaboration efforts when using mobile collaboration? A. Clouds B. Intranets C. Fixed-web collaboration systems D. Social intranets E. Unified communication