Q&A Hero

Q: A transition that indicates a time sequence would use which of the following choices? A. That is, as I mentioned earlier B. After, when, meanwhile C. In this case, for instance D. Yet, conversely, nevertheless E. Because, accordingly, as a result

Q: Which of the following is a specialized language for a particular profession or industry? A. Abstract words B. Concrete words C. Clichés D. Buzzwords E. Jargon

Q: Which of the following is an advantage of using transitions? A. Transitions allow for simple sentences. B. Transitions represent common ties in unrelated thoughts together. C. Transitions allow the reader to follow point by point. D. Transitions result in unified paragraphs. E. Transitions make the writing more believable and professional.

Q: Personal gifts such as jewelry or perfume are appropriate only for business clients, not for colleagues.

Q: Always prepare a list of ten questions to ask during an interview.

Q: Which of the following is a term or phrase associated with a cultural change? A. Abstract words B. Concrete words C. Clichés D. Buzzwords E. Jargon

Q: When answering a question during a group interview, focus on the person who asked the question.

Q: What technique for paragraph development focuses on the reasons for something? A. Problem and solution B. Classification C. Cause and effect D. Comparison or contrast E. Illustration

Q: To aid the understanding on the part of the audience, what types of words should be used? A. Clichés B. Strong, precise words C. Familiar words D. Jargon E. Buzzwords

Q: It helps to video tape yourself answering questions during a "mock" interview.

Q: It is illegal for an interviewer to ask if you are married.

Q: When showing how a general idea is broken into specific categories, how should a paragraph be developed? A. Using problem and solution B. Using classification C. Using cause and effect D. Using comparison or contrast E. Using illustration

Q: Words that express thoughts clearly tend to be what types of words? A. Jargon B. Concrete words C. Strong, precise words D. Abstract words E. Nouns

Q: Wear brightly colored clothing that helps you stand out during a job interview so the interviewer will remember you and your qualifications.

Q: If questioned about your salary requirements during an interview, you should state a broad range based on the position and responsibilities.

Q: Words such as "similarly", "likewise" and "still" indicates what type of transition? A. Additional detail B. Comparison C. Cause and effect D. Illustration E. Condition

Q: To develop a strong business message, which word choices should be avoided? A. Jargon B. Abstractions C. Strong words D. Familiar words E. Buzzwords

Q: Check the classified ads, library sources, Internet sources, and your college career service to learn what a reasonable salary range for a particular position would be.

Q: As part of the interview process, you may be asked to answer case questions which may be complex and take between 20-40 minutes.

Q: Words that are broad and encompass a category of ideas are called what? A. Abstract words B. Concrete words C. Clichés D. Buzzwords E. Denotative words

Q: It is wise to explore analysts' ratings and customers' reviews about a specific company prior to applying for the job.

Q: Which of the following creates a visual aid indicating the relationship between ideas? A. Storyteller's tour B. Questions and answer chain C. Journalistic approach D. Brainstorming E. Mind mapping

Q: You should take detailed notes during a job interview to help you remember specific topics.

Q: Errors of grammar of usage may result in which of the following? A. An opportunity for a rewrite B. There are no consequences if the idea is well developed C. The need to impress the reader with other aspects of professionalism D. A better understanding of jargon and buzzwords E. The loss of credibility with the audience

Q: In today's business world it is okay to wear jeans and a nice shirt to an interview.

Q: When attempting to distill major thoughts from unorganized information, what approach might be most effective? A. Question and answer chain B. Journalistic approach C. Mind mapping D. Brainstorming E. Storyteller's tour

Q: If the interviewer addresses you by your first name, then you can begin using the interviewer's first name.

Q: When should you begin to compose the first draft of a business message? A. When subject matter is determined B. When audience is identified C. When research is complete D. When you have determined how to adapt to a specific audience E. As soon as the writing effort is assigned to you.

Q: Generating as many ideas as you can without stopping to criticize or organize them is called what? A. Storyteller's tour B. Questions and answer chain C. Journalistic approach D. Brainstorming E. Mind mapping

Q: You must present yourself well during an employment interview.

Q: Develop a scenario where a passive voice would be appropriate to use, identifying reasons for using the passive voice.

Q: The overall subject of a message is called what? A. Unifier B. Main idea C. Handle D. Topic E. Organizational cue

Q: After you have thoroughly researched the potential employer, you should bring up key facts during the interview only if they flow naturally into the conversation.

Q: You should keep your cover letter to one page in length.

Q: Discuss six methods a writer can use to create a conversational tone in a business message.

Q: You should treat a job interview as an opportunity to promote yourself and your qualifications.

Q: Which of the following is not affected by good organization of a message? A) The audience's understanding of the message B) The acceptance of the message C) The time the writer spends crafting the message D) The time the audience spends reading the message E) The technology used to produce the message

Q: A cover letter is a sales letter where you sell yourself and your qualifications to a prospective employer.

Q: When faced with the need to convey complex ideas and relationships quickly, what combination of channel and medium would be most effective? Why?

Q: A job interview helps the organization learn more about the applicant and investigate any issues raised by the applicant's rsum.

Q: Include your phone number and email address in the first paragraph of your cover letter or in the closing lines below your name and signature.

Q: In closing your cover letter, always ask for an interview.

Q: Discuss the advantages and disadvantage of using a combination of a written medium and a digital channel of communication.

Q: A media that is leaner would be used for what types of messages? A. Non-routine or complex messages B. Messages that transfer simple information C. Messages that attempt to humanize your presence D. Messages that communicate caring E. Messages to gain commitment

Q: An application letter should close with a respectful request for a personal interview.

Q: Being in the same physical space is a key distinction in oral medium, in-person combination.

Q: When writing a cover letter, your opening should be short, interesting, and reader-oriented.

Q: When determining what channel and media to use for a communication, what type of concerns may be generated when sensitive or private communications are needed? A. Costs B. Audience preference C. Security D. Urgency E. Formality

Q: Because the cover letter is a persuasive letter making a strong case for you as a job candidate, you should start most sentences with "I."

Q: Which method of communication is considered to have the greatest media richness? A. Instant messages B. Texting C. Phone calls D. Emails E. Face to face

Q: Media choices can be divided into oral, written and visual media.

Q: The body of an application letter should highlight your strongest qualifications and show how they can benefit the employer.

Q: Most media can only be distributed through one channel, so you have to select the channel and medium combination carefully.

Q: Which of the following is a nonverbal signal that affects the style and tone of the message? A. Media richness B. Formality C. Media and channel limitations D. Urgency E. Audience preferences

Q: Cover letters may be sent as email attachments in addition to your rsum.

Q: If you use the same rsum when applying to more than one employer, you should use the same cover letter as well.

Q: When referring to channel and medium, medium is the system used to deliver the message.

Q: When using mobile technology, increasing the size of buttons and text entry fields can help which of the following areas? A. Portability and flexibility B. Screen size and resolution C. Input technologies D. Speed and connectivity E. Data usage costs

Q: Use the direct organizational plan when writing a solicited application letter.

Q: A letter written to an organization that has not advertised a vacancy is called a solicited application letter.

Q: Which of the following is an advantage when using mobile devices for business communication? A. Portability and flexibility B. Screen size C. Resolution D. Bandwidth, speed and connectivity E. Operational costs

Q: When responding to a job-vacancy ad that does not identify the name of the hiring company, use a personalized salutation, complete with courtesy title.

Q: Even if you don't include a photograph with your printed rsums, you should include one if you post your rsum on a personalized webpage.

Q: Which of the following is an advantage of combining visuals with supporting text? A. Today's audiences are bombarded with messages, so anything that communicates quickly is welcome. B. Visuals along are less effective at describing complex ideas, making supporting text essential. C. Visuals often show parts and relationships that make up the whole, and supporting text is used to fill in the gaps. D. Diagrams and symbols must be explained to other cultures to ensure understanding. E. Visual images can offer explanations and text can be used to identify essential elements of the visual.

Q: If you are unsure of what audience members need from your message, which of the following might be the most effective way to find out? A. News releases B. Blogs C. Talk with supervisors D. Ask the audience for input E. Conduct surveys

Q: If you are writing an unsolicited application letter, your opening should get to the point quickly.

Q: Video rsums are a good way to show more of your personality.

Q: A visual printed message most often acts as what? A. A replacement for text B. Supporting material in printed documents C. A guide to printed reports D. A replacement for interactive digital components E. A supplement to interactive digital components

Q: A cover letter tells an employer that you are interested in and qualified for a position.

Q: Collecting experiences and insights of employees in an organization is best accomplished with which of the following? A. News releases B. Blogs C. Knowledge management systems D. Marketing reports E. Customer surveys

Q: Posting your rsum online is becoming more popular.

Q: Which of the following combinations is used most often on the job today? A. Written medium, digital channel B. Visual medium, print channel C. Visual medium, digital channel D. Oral medium, digital channel E. Written medium, print channel

Q: Following social media sites and online discussions is a way to accomplish which of the following tasks? A. Considering the audience's perspective B. Listening to the community C. Reading reports D. Using knowledge management systems E. Asking the audience for input

Q: It has become common to post your rsum online at various job sites such as Monster, CareerBuilder, Yahoo, and others.

Q: Which of the following would be an appropriate use of digital medium? A. When you want to make a formal impression B. When you are legally required to provide information in print C. When you want to stand out from the flood of electronic messages D. When you want to introduce yourself to a customer or client E. When you need a permanent, unchangeable or secure record

Q: When deciding what types of information to gather, determining what information the audience needs to move forward is an example of what? A. Audience perspective B. Community input C. Knowledge-management systems D. Asking the audience for input E. Document revision

Q: You should avoid weak verbs such as attempted, hoped, and tried when writing a rsum.

Q: You should not include personal information such as marital status or ethnicity on your rsum.

Q: Which of the following is more formal in tone? A. Podcasts B. Webinars C. Memos D. Letters E. Proposals

Q: After conducting an audience analysis, what is the next step in the writing process? A. Gathering information B. Writing the communication C. Refining the topics to be covered in the communication D. Developing the first draft of the communication E. Determining the channel and medium for the communication