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Q:
Using positive expressions helps you build goodwill among audience members.
Q:
Using words such as deny and cannot helps you make a positive impression on your audience.
Q:
You are acting ethically if you imply but do not state that an idea is much more important than it is.
Q:
Which of the following is an example of environmental noise?
a. You are expected to attend two different meetings that overlap each other.
b. You miss half the presentation because the speaker is not using a microphone.
c. You have ten minutes to read two reports before you prepare a summary for your boss.
d. You are closing a big sale to one client as another client calls with a question.
e. You receive urgent instant messages from several colleagues who need information right away.
Q:
Which statement contains abstract or ambiguous language?
a. Antwon's email contains five misspelled words.
b. More than 76% of the employees belong to a union.
c. At least eight associates submitted their expense reports after the deadline.
d. The office manager purchased 15 cartons of paper for delivery on Tuesday.
e. The customer service department received some complaints today.
Q:
Which of the following is an abstract word?
a. letter
b. memorandum
c. email
d. report
e. communication
Q:
Which of the following is an example of slang?
a. window of opportunity
b. applet
c. blog
d. e-commerce
e. spam
Q:
Which of the following best describes jargon?
a. a fad expression that is short-lived
b. a polite expression that is used to soften the impact of an unpleasant situation
c. a cultural tradition
d. efficient terminology when communicating within specialized groups
e. a denotative phrase that characterizes vertical communication
Q:
Which of the following is the first verbal barrier that can occur in the communication process?
a. differences in interpretation
b. overabstraction and ambiguity
c. inappropriate use of expressions
d. inadequate knowledge or vocabulary
e. polarization
Q:
Which of the following is a verbal barrier to communication?
a. A person's body language does not correspond with his spoken message.
b. A recipient's interpretation of a message is not the same as the sender's interpretation.
c. Two individuals have differing perceptions of a manager's comments based on their personal experiences with her.
d. People are not focusing on a convention speaker because the seats are too small and are placed too close together.
e. A customer service representative has a prejudice against customers who have a southern accent.
Q:
Which of the following is nota verbal barrier to communication?
a. inadequate knowledge
b. differences in interpretation
c. language differences
d. inappropriate use of expressions
e. specific, concrete words
Q:
Savvy managers respond to the grapevine in their organization by
a. slowing down the free flow of information.
b. identifying the filters that affect employees' perceptions.
c. sharing all news with employees, whether positive or negative.
d. counteracting the horizontal flow of information.
e. extending the network to the top of the organization.
Q:
Which statement about the grapevine is correct?
a. It moves information rapidly through the organization.
b. It is less active during times of uncertainty, such as layoffs, mergers, and branch closings.
c. Most of the information communicated through the grapevine pertains to personal matters.
d. Information spread through the grapevine is usually incomplete.
e. It is not an important communication network in large organizations.
Q:
Which of the following is another term for the grapevine?
a. upward communication network
b. lateral communication network
c. horizontal communication network
d. downward communication network
e. informal communication network
Q:
What are some ways that a company can integrate boundary spanning into its structure?a. build boundary spanning into job descriptionsb. support job switching and job shadowingc. redesign the physical environmentd. all of the above
Q:
Your author recommends implementing "error correction processes." Some examples of this include using ____
a. tracking processes
b. quizzes
c. opinion leaders
d. all of the above
e. a and b
Q:
How successful was Procter and Gamble with its disposable diapers in the Japanese market?
a. P & G lost market share when it didn't act on recommendations about how to better serve the market
b. P & G is the model success story: it has maintained its position as market leader by adapting the diaper to better fit Japanese babies
c. P & G entered the market late, but became the market leader because of its better understanding of the culture
Q:
How can companies encourage activities that promote shared experiences and common goals?
a. Hold company-wide seminars
b. Encourage coauthoring of articles
c. Develop links between role counterparts in the other organization or divisions
d. All of the above
e. a and c
Q:
___ bring together people from different departments to manage a project.a. brainstorming sessionsb. matrix teamsc. cross-functional teamsd. parallel functional teams
Q:
The "Sample Appraisal Interview" presented in the chapter between the banking employee, Chris, and the manager, provides an example of a "best practices" approach to conducting a formal appraisal interview.
Q:
Documenting the formal performance appraisal review is not recommended because it will create a more defensive climate between the interviewer and interviewee.
Q:
Strengths of the critical incidents appraisal technique are that it: 1) focuses on employee behavior, 2) provides specific evidence and 3) avoids appraisals of employee personality.
Q:
Most employees are satisfied with the information about how they are being judged.
Q:
A majority of employees (61%) believe that their organization tolerates poor performers and over 40% of employees say their good work goes unrecognized.
Q:
Your author's research reveals that employees are more satisfied with information about their job requirements than they are with information about how they are being judged.
Q:
Which of the following résumé formats are likely to be incompatible with traditional applicant tracking systems and screening habits of recruiters?
A. PDF file résumés
B. Online résumés
C. Infographic résumés
D. Microsoft Word file résumés
E. Printed scannable résumés
Q:
Flexibility and multimedia capabilities are an advantage in what type of document?
A. Printed traditional résumés
B. PowerPoint to supplement a résumé
C. Online résumés
D. PDF file résumés
E. Electronic plain text file résumés
Q:
For most business opportunities, what design elements will help recruiters pick out the key pieces of information needed quickly and efficiently?
A. Easy to read layout, use of white space and clear typefaces
B. Easy to read layout, bold graphical elements and clear typefaces
C. Bold graphical elements, multiple typefaces and color
D. Bold graphical elements, multiple fonts and use of white space
E. Use of white face, multiple typefaces and bold graphical elements
Q:
When determining a design strategy for your résumé, what considerations should influence your design decision?
A. The audience, your goals, and your resources
B. Your goals, your resources, and current trends
C. Your headings, your embedded links, and your audience
D. The resources of the organization, the applicant tracking system used, and your field of expertise
E. The audience, included data and availability of infographics
Q:
When revising the résumé, what should be emphasized?
A. Format
B. Channel and medium
C. Scannability
D. Distribution methods
E. Clarity and conciseness
Q:
Identify and discuss key essential sections of a résumé, and information that specifically should be excluded from the résumé.
Q:
Identify the writing style that should be used when composing a résumé, and discuss ways to implement this writing style.
Q:
Employers generally look positively on applicants who are active and concerned members of the community.
Q:
Discuss important points to remember when planning to write a résumé.
Q:
Your email address should be personalized and be an extension of your personality.
Q:
A Social Security number should always be included on a résumé.
Q:
Your Grade Point Average (GPA) does not have to be included on the résumé, or you can include just the GPA in your major field of study.
Q:
Which of the following is the best way to handle the need for references when applying for a position?
A. Indicate "References Available Upon Request" on the résumé.
B. Include a list of references and contact information on a second page of the résumé.
C. Include references only if you need to fill up extra white space in the résumé.
D. Prepare a list of references and their contact information for the interview, but not the résumé.
E. Prepare a list of people you have worked for in the past, along with their contact information, and use only previous employers as references.
Q:
The Work Experience section of the résumé should include generic responsibilities of the job and volunteer work.
Q:
On your résumé, which of the following can often be a valuable asset to an employer?
A. Names of references
B. Marital status
C. Military experience
D. National origin
E. Names of previous supervisors
Q:
Which of the following can safely be included in a résumé?
A. Information on physical characteristics
B. Information on gender and sexual orientation
C. Information on volunteer work at a not-for-profit organization
D. Information on political affiliation
E. Salary history
Q:
In the Activities and Achievements section of the résumé, what types of activities or achievements should generally be included?
A. Membership in political organizations
B. Activities that indicate leadership and teamwork
C. Activities for religious organizations
D. Activities that include personal data
E. All volunteer efforts
Q:
In the Work Experience section of the résumé, what positions should receive the largest write up?
A. The position that is most closely related to the target position
B. The position that you enjoyed the most
C. The position where you feel you learned the most
D. The position with a title that indicates leadership and managerial potential
E. The position you worked at the longest
Q:
For a manager who has demonstrated the ability to manage increasingly larger and more complex business operations, what should be included in the résumé?
A. Career Objective
B. Summary of Qualifications
C. Career Summary
D. Work History
E. Accomplishments
Q:
How should jobs be listed in the Work Experience section of the résumé?
A. Most important first
B. Military service first
C. Grouped by full time, part time, internships and temporary jobs
D. Chronologically
E. Reverse chronological order
Q:
If you have unique, strong or important qualifications, but don't have a lot of work experience, what should be included in the résumé?
A. Career Objective
B. Summary of Qualifications
C. Career Summary
D. Work History
E. Accomplishments
Q:
What should be the focus of the Work Experience section of the résumé?
A. Responsibilities of the job
B. Job title
C. Reason for leaving the position
D. What was accomplished in each position
E. Volunteer efforts
Q:
Offering the employer a brief view of your key qualifications can be done in which section of the résumé?
A. Summary of Qualifications
B. Career summary
C. Work History
D. Accomplishments
E. Career Objective
Q:
To show how your past can contribute to an employer's future, what should be included in the résumé?
A. Overall G.P.A.
B. Honors and Awards
C. Work and Volunteer Experience
D. Extracurricular Activities
E. High School
Q:
In the Introductory statement, identifying a specific job you want is an example of what?
A. Qualifications summary
B. Targeted search
C. Career summary
D. Keyword search summary
E. Career objective
Q:
Which of the following is often the strongest selling point for recent college graduates, and should be highlighted on a résumé?
A. Career Summary
B. Work Experience
C. Volunteer Activities
D. Education
E. Honors and Awards
Q:
Which of the following should not be included in the contact information section of your résumé?
A. Temporary address
B. Cell phone number
C. Land line number
D. Work email address
E. URL to a personal webpage or e-portfolio
Q:
Which of the following word types are most likely to be read and identified by an applicant tracking system?
A. Verbs
B. Action verbs
C. Proper nouns
D. Nouns
E. Adjectives
Q:
To increase the likelihood of a résumé generating "hits" in an applicant tracking system, what should be incorporated?
A. Multiple pages
B. Infographics
C. Keywords and phrases used by the employer
D. Symbols such as numbers and ampersands
E. New Times Roman font
Q:
How do most recruiters search for résumés that are most likely to match the requirements of a particular job?
A. Using a keyword summary
B. Using keyword searches
C. Using an online search engine such as google
D. Using hard copies of résumés
E. Using employee referrals
Q:
Researching the target audience takes place during what phase of the writing process?
A. Planning
B. Writing
C. Completing
D. Revising
E. Distributing
Q:
When determining whether to write a scannable résumé, an online résumé, or a plain text PDF file, what step in the writing process is being considered?
A. Choosing the channel and medium
B. Adapting to your audience
C. Producing the message
D. Distributing the message
E. Analyzing the situation
Q:
Which of the following is an example of an active statement in a résumé?
A. Assisted in implementing new campus dining program that balances student wishes with cafeteria capacity
B. I won a trip to Europe for opening the most new customer accounts in my department
C. I was in charge of customer complaints and all ordering problems
D. Responsible for developing a new filing system
E. Excellent team player and detail oriented
Q:
Which of the following can be used on the résumé to overcome gaps in work history?
A. Itemize each position held in detail.
B. Focus exclusively on experience and skills that relate to the position.
C. Include information regarding salary and reasons for leaving positions.
D. Group all work experience under a single heading.
E. Highlight volunteer, education or community work that take place during those gaps in employment.
Q:
To create active statements that show results, which of the following should be included?
A. Small details whenever possible
B. General claims
C. Action verbs
D. Claims that express your ability to be a team player
E. Quantified results to the most important claims
Q:
When writing the résumé, which of the following writing styles is most effective?
A. Make liberal use of the word "I"
B. Use an indirect writing style
C. Use complex and detailed sentences that sound most impressive
D. Use short and direct phrases
E. Use whole sentences that focus on the reader's needs
Q:
What can be done on the résumé to minimize the impact of frequent job changes?
A. Highlight other accomplishments.
B. Stress academic qualifications.
C. Group similar work under one job heading.
D. Use volunteer work to fill in the gaps in the work history.
E. Leave off dates of employment.
Q:
Which of the following résumé formats allows a user to highlight capabilities and education without raising concerns that there might be issues to hide in the past?
A. Functional
B. Combination
C. Traditional
D. Online
E. Chronological
Q:
Which of the following is an important consideration before choosing to use a functional résumé?
A. Functional résumés often lack evidence of job experience.
B. Most managers prefer functional résumés.
C. Functional résumés can highlight academic qualifications.
D. Functional résumés minimize specific job skills gained in previous positions.
E. Functional résumés are the most common résumé format used today.
Q:
When wanting to minimize a lengthy period of unemployment, what type of résumé would work best?
A. Online
B. Traditional
C. Combination
D. Chronological
E. Functional
Q:
When wanting to stress areas of competence rather than job history, which of the following résumé formats should be used?
A. Online
B. Traditional
C. Chronological
D. Functional
E. Combination
Q:
Discuss the value of networking and effective networking practices.
Q:
Which of the following résumé types emphasizes skills and capabilities, rather than employers and academic experience?
A. Chronological
B. Combination
C. Functional
D. Traditional
E. Online
Q:
Discuss ways to "think like an employer" during the interview process.
Q:
When seeking candidates, most employers will begin with employee recommendations, making networking an important tool in the job search.
Q:
When discussing positions held, what information should be included for each position?
A. Name of employer, dates worked and salary
B. Name of employer, job title and dates worked
C. Name of employer, job title and reasons for leaving
D. Name of employer, reasons for leaving and salary
E. Name of employer, dates worked and reasons for leaving
Q:
When listing jobs on a chronological résumé, how should the jobs be listed?
A. Most recent first
B. Most important first
C. Most relevant first
D. Oldest first
E. Longest held first
Q:
When seeking candidates, most employers will begin their search on large job board sites such as Monster.com and Craigslist.
Q:
The career counseling services offered by a college can help with interview techniques.
Q:
Personal Twitter feeds will not affect the professional interview process.
Q:
If your online profile does not match what is on a résumé, you won't be invited for an interview.
Q:
To learn more about an industry and meet people who work in that industry, which of the following would be most helpful?
A. Career fairs
B. Trade shows
C. Job-search websites
D. Career placement office at a university
E. Interviewing
Q:
One way to minimize the chance of a candidate being considered careless or disrespectful is to do what?
A. Visit career services
B. Have a fixed and well planned career path
C. Catch errors before the résumé is sent
D. Include extensive references
E. Ask for information that can be found on the organization's website
Q:
Making informal connections with mutually beneficial business contacts is referred to as what?
A. Networking
B. Job shopping
C. Résumé building
D. Sourcing
E. Interviewing
Q:
Which of the following can a career center offer to a soon-to-be college graduate?
A. Help in identifying errors on the résumé
B. Help in identifying misspellings on the résumé
C. Help in minimizing unprofessional tweets
D. Help in job search techniques
E. Help in accessing an organizations website