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Business Communication
Q:
When developing a communication for those who may not be comfortable with your language, what could make the communication easier to understand for the receiver?
A. Industry jargon
B. Words with several meanings
C. Long paragraphs
D. Limited transitions
E. Short, plain words
Q:
The role of the team leader in a collaborative presentation is to
a. manage planning and handle delivery for coherence purposes.
b. have overall project responsibility and develop a cohesive strategy.
c. assign roles early in the process to avoid running out of time.
d. provide a presentation template for consistency in visual aids.
e. ensure that all group members participate equally in all aspects of the presentation.
Q:
Which of the following would be most helpful when working with people from other cultures?
A. Communicating based on your own cultural norms so as not to confuse others
B. Recognizing your own cultural biases
C. Assuming others are as culturally aware as you
D. Stereotyping to increase basic understanding of the culture
E. Explaining the advantages of your way of thought
Q:
Which of the following is not a correct guideline for using humor in presentations?
a. Avoid humor when covering very serious topics.
b. Offensive language and singling out one ethnic group are never appropriate.
c. "I heard a funny story the other day" is not an effective lead-in to humorous remarks.
d. Avoid directing humor at yourself, which hurts your credibility as a speaker.
e. Humor is most effective when it comes as a surprise to the audience.
Q:
The tendency to judge all other groups according to the standards of one's own group is called what?
A. Stereotyping
B. Discrimination
C. Bias
D. Culture
E. Ethnocentrism
Q:
The ending of your presentation should
a. summarize the main points you made.
b. include a quotation from a famous person.
c. refer to the lack of time for more supporting evidence.
d. avoid conclusions and recommendations that could bias the audience.
e. fade out slowly to leave your audience on a high note.
Q:
Which of the following would be least helpful when developing ethical messages in an international work environment?
A. Seek mutual ground
B. Send and receive messages without judgment
C. Have the legal department ensure the validity of a contract
D. Send messages that are honest
E. Show respect for cultural differences
Q:
When you know that a proposal you are presenting has several negative aspects, you
a. must address each point in great detail to avoid losing credibility.
b. should disregard or discredit the negative points as you build your case.
c. should mention important pros and cons and show that your proposal is still valid.
d. can effectively weaken the argument against any unsupportive evidence.
e. should wait to discuss these points if questions about them arise.
Q:
The goal of communication in a high context culture is what?
A. To use visual cues to convey meaning
B. To exchange information
C. To focus on results
D. To build relationships
E. To ensure a legal decision making process
Q:
If you believe your listeners are likely to be hostile to you or your message, your presentation will have to
a. include few examples to avoid overwhelming the audience.
b. be more modest, downplaying your credentials.
c. use language that is familiar to the majority of the audience.
d. establish your credibility and possibly quote other experts.
e. use complex terminology to demonstrate your mastery of the material.
Q:
The pattern of physical cues, environmental stimuli and implicit understanding that affect a communication is known as what?
A. Social customs
B. Ethnocentrism
C. Practical intelligence
D. Cultural context
E. Diversity
Q:
Presentations to small groups
a. require more of a "you" attitude than talks to larger groups.
b. increase the presenter's options for visual aids.
c. require very emphatic gestures to oversell the key ideas.
d. are delivered in a more formal tone than normal conversations.
e. require time to understand any heterogeneous listeners.
Q:
When developing communication that ensures the message can be sent and understood across a variety of cultures, the sender is practicing what?
A. Stereotyping
B. Cultural competency skills
C. Exemplary social custom skills
D. Practical intelligence
E. Ethnocentrism
Q:
Identify a psychological need that you should analyze when learning about the audience for an oral presentation.
a. age
b. organizational status
c. attitudes
d. education
e. demographics
Q:
When you plan an oral presentation, you should do all of the following except
a. understand your audience's needs and knowledge.
b. define your purpose.
c. decide on the timing.
d. decide on the delivery method.
e. simulate the actual presentation conditions.
Q:
Which of the following best describes the characteristics and experiences that define each of us as individuals?
A. Diversity
B. Culture
C. Cultural context
D. Social behavior
E. Practical intelligence
Q:
Knowing your purpose enables you to ____ after you deliver your presentation.
a. analyze your audience
b. understand your audience's motivations
c. evaluate the quality of data
d. review the quality of visual aids
e. assess your effectiveness
Q:
What is the competitive advantage of a diverse workforce?
A. A shared systems of beliefs
B. Increased communication opportunities
C. Increased cultural competency
D. A broader understanding of diverse markets
E. Better utilization of skill sets
Q:
A presentation in which sales representatives receive up-to-date information on new products has the purpose of
a. reporting.
b. explaining.
c. lecturing.
d. persuading.
e. motivating.
Q:
Discuss why stealth marketing is unethical.
Q:
A publisher's presentation to a group of authors to describe how the publishing process works has the purpose of
a. reporting.
b. explaining.
c. persuading.
d. motivating.
e. enhancing.
Q:
Discuss why only presenting data that supports a recommendation, when negative data might be relevant, is considered unethical.
Q:
A corporate code of ethics provides employees with explicit ethics policies and procedures for all potential workplace issues.
Q:
Which of the following is not a typical purpose of most business presentations?
a. explaining
b. motivating
c. reporting
d. persuading
e. enhancing
Q:
Which statement about the degree of formality for a presentation is correct?
a. Presentations for small groups should be more formal than presentations for large audiences.
b. Your presentation should be less formal when you expect the audience to include individuals from other countries.
c. When you anticipate repeating a presentation, you should make the presentation more formal.
d. Routine topics require a more formal presentation.
e. Complex topics or proposals concerning critical issues require a more formal presentation.
Q:
Stealth marketing is illegal.
Q:
To avoid anxiety, practice, develop a positive attitude, and concentrate on friendly faces.
Q:
Ethics are the accepted principles of conduct that govern behavior within a society.
Q:
Social media has increased the sense of openness in conversation and access to information, often referred to as what?
A. Transparency
B. Stealth marketing
C. Plagiarism
D. Ethical lapse
E. Diversity
Q:
When critiquing your performance, concentrate only on how well you delivered the material during the presentation, not on pre-presentation activities.
Q:
When numeric data is exaggerating to promote one idea, or omitted to minimize the consequence of the data, what type of unethical activity is taking place?
A. Distorting visuals
B. Misrepresenting numbers
C. Selective misquoting
D. Plagiarism
E. Omitting essential information
Q:
Give two reasons why we document sources in writing reports.
Q:
List three examples of supplementary information.
Q:
Which of the following best describes the concept of ethics?
A. Protecting information entrusted to your care
B. Security measures in software and hardware
C. Undistorted data
D. Accepted principles of conduct that govern behavior
E. A code of conduct
Q:
When writing a report that includes all relevant information about a topic, even if it is negative, ensures what type of communication?
A. Lengthy
B. Professional
C. Ethical
D. Plagiarized
E. Meaningful
Q:
Contrast talking headings and generic headings.
Q:
Which of the following is not needed to ensure ethical business communications?
A. Ethical individuals
B. Ethical company leadership
C. Appropriate policies
D. A code of ethics
E. Structures that support ethical decision making
Q:
How does preparing an outline help the report writer?
Q:
Which of the following best describes an ethical lapse?
A. Choosing among alternatives that are not clear cut
B. Making an unethical choice
C. Recruiting people to promote a product without disclosing the true nature of the communication
D. Not giving all participants in a conversation access to the information needed to process information
E. Promoting transparency in a conversation
Q:
Write a conclusion and recommendation based on the following findings: Over 75% of customers surveyed stated that the sales representatives lacked specific knowledge about the company's products. Over 50% of the customers surveyed stated that sales representatives demonstrated inappropriate interpersonal communication skills.
Q:
Write a conclusion and a recommendation for the following findings: The population in Orem has increased by 18% in the last two years. Customers must wait an average of ten minutes to conduct business with a teller at our bank.
Q:
Which of the following takes place when choosing among alternatives that are not clear cut, but that are ethical and valid?
A. Ethical lapse
B. Stealth marketing
C. Transparency
D. Distortion
E. Ethical dilemma
Q:
Which of the following best describe transparency in a communication?
A. Providing all relevant data
B. Not plagiarizing information
C. Stealth marketing
D. Providing only information that supports the decision you want made
E. Choosing the best alternative when issues are not clear cut
Q:
Briefly list and describe the four major organizational patterns for business reports.
Q:
What style and component characteristics are appropriate in formal reports?
Q:
Which of the following should be included in a well-developed, ethical communication?
A. Copyrighted material
B. Someone else's creative product, but only in your own words
C. All relevant information, even if it may be negative
D. Visual aids that emphasize some information while minimizing other information
E. Statistics and other relevant data that support the reason for the communication
Q:
Companies who limit the use of mobile technology, both internally and externally, stand the best chance of capitalizing on the way people communicate.
Q:
When proofreading a document, you need not check
a. closely for typographical errors.
b. that the pages are in the correct order.
c. that pages are free of wrinkles and smudges.
d. whether you inadvertently deleted a line when moving text.
e. for short, simple, and vigorous words.
Q:
A reader's first impression of your report is based on
a. how professional it appears.
b. how many headings are in the table of contents.
c. how you use passive and active voice.
d. how you apply formal and informal writing styles.
e. how you document your sources.
Q:
Because of the ability to multitask, mobile users become more productive and focused on their work.
Q:
You can distinguish among major and minor heading levels by using all of the following except
a. different horizontal placement.
b. different heading lengths.
c. different font sizes.
d. different font styles, such as bold and italic.
e. different fonts.
Q:
Today, more email messages are opened on a mobile device than on PCs.
Q:
Globally, roughly 65 percent of Internet users access the web at least some of the time with a mobile device.
Q:
A formal report about a complex, serious problem typically includes all of the following except
a. a formal writing style.
b. use of the pronoun you.
c. a table of contents.
d. manuscript format.
e. many supplementary parts.
Q:
Companies who take a mobile first approach to communication often develop websites that are designed for optimum viewing on smartphones and tablets.
Q:
The most common formats for a report are
a. memorandum, letter, and manuscript.
b. transmittal, supplemental, and reference.
c. formal, informal, and synthesized.
d. introduction, body, and conclusion.
e. informational, persuasive, and recommendation.
Q:
Which of the following is true regarding about mobile connectivity in the workplace?
A. Mobile connectivity increases decision making time as more research becomes available.
B. Mobile connectivity allows for additional research to be conducted during meetings.
C. Mobile communication limits quality customer service.
D. Mobile communication decreases accuracy of crisis communication efforts.
E. Mobile communication requires more engaging experiences for users.
Q:
When planning a report, you should base the structure, formality, and length on
a. the writing style you use.
b. your decision to include supplementary parts.
c. the needs and desires of the reader.
d. the unity and coherence of the report.
e. how you collect and interpret your data.
Q:
Why would an organization develop a policy prohibiting the use of personal devices at the worksite?
A. To limit the employee's ability to spend time on personal business
B. To encourage employees to use corporate owned equipment
C. To encourage the use of equipment that has met corporate security standards
D. To limit access to corporate networks and data
E. To encourage accessibility for customers and clients
Q:
When proofreading a report, use a grammar software program to identify incorrect word usage and incorrect page order.
Q:
Which of the following is true when formatting messages for mobile devices?
A. Messages should contain more graphics to aid in readability.
B. Messages should be short with several web links embedded in them.
C. Messages should be written in a traditional format to aid in understanding.
D. Messages should be based on location-aware technology.
E. Messages should be formatted differently to make reading easier on mobile devices.
Q:
One aspect of revising a report for style is to check that you have used active and passive voice appropriately.
Q:
Which of the following is a disadvantage of mobile connectivity?
A. Mobile connectivity can blur the boundaries of personal and professional time and space.
B. Mobile connectivity gives employees less flexibility in meeting personal obligations.
C. Mobile connectivity increases operating costs.
D. Mobile connectivity does not support nontraditional work models.
E. Mobile connectivity limits multitasking efforts.
Q:
The three major forms for documenting the ideas, information, and quotes of other people in a report are endnotes, footnotes, or author-date references.
Q:
The ability to send vast amounts of data instantly, constantly, and globally, and the expanding role of social media is referred to as what?
A. Radical connectivity
B. Mobile first
C. Publishing
D. Wearable technologies
E. Location aware content
Q:
Facts that can be verified easily do not need to be documented in a report.
Q:
Which of the following best explains the concept of the "mobile first" approach?
A. Using mobile devices as a primary means of communication
B. Using mobile devices to replace face-to-face meetings
C. Requiring employees to be accessible outside of work using mobile technology
D. Designing websites specifically for optimum viewing on smartphones and tablets
E. Eliminating tradition phone systems in favor of mobile systems
Q:
As long as you carefully paraphrase or summarize a source, you can avoid providing documentation of the source.
Q:
Which of the following is a primary result of the change in the nature of communication as a result of mobile technology?
A. Spelling and grammar skills have improved.
B. The relationship between senders and receivers has been altered.
C. There are fewer opportunities to create new business.
D. There are fewer communication challenges between the sender and receiver.
E. Businesses place less emphasis on writing skills.
Q:
Reserve direct quotation for definitions and for text passages that are so precise, clear, or noteworthy that you cannot improve them.
Q:
Which of the following task is the most common non-voice use of smartphones?
A. Reading
B. Writing
C. Email
D. Web browsing
E. Blogging
Q:
You can paraphrase the ideas of someone else by rearranging phrases or leaving out several words.
Q:
What percent of Internet users access the web at least some of the time with a mobile device?
A. 50 percent
B. 60 percent
C. 70 percent
D. 80 percent
E. 90 percent
Q:
Use previews, conclusions, and recommendations, connected by smooth transitions, to achieve coherence and unity in a report.
Q:
Describe the Communication Process Model and identify potential areas that might cause a failure in the communication process.
Q:
When drafting the introduction to a report, include a discussion of the procedures used to gather and analyze data.
Q:
Discuss ways and examples of how Social Media has changed the way businesses interact with employees and stakeholders.
Q:
If you want to divide a longer report section, you should include at least two subsections.
Q:
The potential for failure in the Communication Process Model can happen anywhere during the process.
Q:
Make your report easy to read by limiting the number of headings.