Q&A Hero

Q: Identifying strong words to convey the meaning of the message takes place in the planning process.

Q: Spending more time in the planning phase of the writing process leads to better results.

Q: A job interview helps the organization learn more about the applicant and investigate any issues raised by the applicant's rsum.

Q: The three-step writing process is most effective in what type of business writing? A. Emails B. Short memos C. Long reports D. External communications E. All written communications

Q: In closing your cover letter, always ask for an interview.

Q: The scope of a business message includes what? A. Background information on the topic B. A determination of relevant information to be included in the message C. The format for producing the message D. A list of all those who will be receiving the message E. A list of key terminology

Q: When writing a cover letter, your opening should be short, interesting, and reader-oriented.

Q: Ensuring the message has an attractive, professional appearance takes place in which step of the writing process? A. Drafting B. Proofreading C. Planning D. Completing E. Writing

Q: You should keep your cover letter to one page in length.

Q: When proofreading a message, the focus of the proofreading should be what? A. Producing a high quality message B. Choosing strong words C. Conveying subject knowledge by using impressive sounding words D. Determining the channel and media for delivering the message E. Limiting the scope

Q: A cover letter is a sales letter where you sell yourself and your qualifications to a prospective employer.

Q: When using the three-step writing process, how much of the available writing time should be set aside for the actual writing? A. 15 percent B. 25 percent C. 45 percent D. 65 percent E. 85 percent

Q: Include your phone number and email address in the first paragraph of your cover letter or in the closing lines below your name and signature.

Q: When allowing a speaker to release emotions that result in a calm and clear approach to the subject, what type of listening is being engaged in? A. Content B. Critical C. Empathic D. Active E. Effective

Q: An application letter should close with a respectful request for a personal interview.

Q: When listening for the strength of the evidence, what type of listening is being engaged in? A. Content B. Critical C. Active D. Empathic E. Effective

Q: Because the cover letter is a persuasive letter making a strong case for you as a job candidate, you should start most sentences with "I."

Q: The primary goal of content listening is to what? A. To understand and retain information B. To understand the logic of the argument C. To determine the speakers intentions and motives D. To understand the speakers feeling E. To verify key points and look for a summary of a message

Q: The body of an application letter should highlight your strongest qualifications and show how they can benefit the employer.

Q: What percentage of top executives say that listening is the most important skill in getting things done in the workplace? A. 40 percent B. 50 percent C. 60 percent D. 70 percent E. 80 percent

Q: Cover letters may be sent as email attachments in addition to your rsum.

Q: Discuss the steps in setting up a team meeting.

Q: Use the direct organizational plan when writing a solicited application letter.

Q: Telepresence is one of the simplest forms of virtual meeting.

Q: When responding to a job-vacancy ad that does not identify the name of the hiring company, use a personalized salutation, complete with courtesy title.

Q: At the end of a meeting, decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes.

Q: If you are writing an unsolicited application letter, your opening should get to the point quickly.

Q: Formal meetings often use parliamentary procedures to maintain order in the decision making process.

Q: A cover letter tells an employer that you are interested in and qualified for a position.

Q: When setting up a meeting, anyone who might have insight on the issue should be invited to the meeting.

Q: If you use the same rsum when applying to more than one employer, you should use the same cover letter as well.

Q: Which of the following is an advantage of virtual meetings? A. There is more opportunity for visual data. B. Nonverbal communication skills are easier to read. C. Participants are more engaged in the topic. D. Participants can collaborate in real time. E. Less planning is needed.

Q: A letter written to an organization that has not advertised a vacancy is called a solicited application letter.

Q: If a firm wanted to conduct a training session for employees at multiple facilities simultaneously, what type of meeting tool should be used? A. Conference calls B. Virtual whiteboards C. Webinars D. Idea campaigns E. Telepresence

Q: Even if you don't include a photograph with your printed rsums, you should include one if you post your rsum on a personalized webpage.

Q: Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what? A. Instant messaging B. Webinars C. Virtual whiteboards D. Idea campaigns E. Telepresence

Q: Video rsums are a good way to show more of your personality.

Q: One advantage of virtual meetings is what? A. Less time spent in actual meetings B. Opportunity for hardware and software upgrades C. The ability to multitask during the meeting D. Increased access to a wider pool of expertise E. Ability to limit those who are in attendance

Q: Posting your rsum online is becoming more popular.

Q: When recording meeting minutes, which of the following would be most helpful for attendees? A. A list of those who were invited but didn't attend B. A list of comments from each participant C. All major decisions reached D. Discussion points E. A list of those who attended

Q: It has become common to post your rsum online at various job sites such as Monster, CareerBuilder, Yahoo, and others.

Q: To ensure all members actively participate in a meeting, what should a leader do? A. Tweet questions about the topic B. Ask for opinions from nonparticipants C. Follow Robert's Rules of Order D. Explain areas of knowledge to the group E. Distribute an agenda ahead of time

Q: You should avoid weak verbs such as attempted, hoped, and tried when writing a rsum.

Q: When planning a meeting, the leader should do which of the following? A. Set and share the agenda B. Keep the meeting on track C. Follow agreed upon rules D. Encourage participation E. Close effectively

Q: When submitting an electronic rsum, send it as an email attachment.

Q: Which of the following is the least beneficial aspect of holding meetings? A. Social interaction B. Team building C. Low cost D. Problem solving E. Idea development

Q: When writing a rsum, it is essential that you use language that targets the job posting.

Q: Describe how a content management system could be used effectively for groups who work in different locations.

Q: Employers prefer chronological rsums.

Q: Identify eight ways to ensure successful collaboration.

Q: Many companies have an applicant tracking system which will search rsums for keywords.

Q: Today's mobile systems can do virtually everything fixed-web collaboration systems can do.

Q: You should not include personal information such as marital status or ethnicity on your rsum.

Q: When writing collaboratively, it is often more effective to writing as a group, ensuring all collaborators are following the same format.

Q: You must always proofread your rsum for spelling, grammar, and format.

Q: Groupware allows users to work on documents simultaneously and connect using social networking tools.

Q: A well-written rsum and cover letter will make you stand out from thousands of job applicants.

Q: The goal when giving feedback should focus on the outcomes of the communication. This type of feedback is often called what? A. Constructive feedback B. Destructive feedback C. Criticism D. Collaboration E. Unified communication

Q: Use different typefaces in one or two sizes including bullets and indentations to clarify the organization of information in your rsum.

Q: When providing feedback, focusing comments on the message, not the person who created it, is an example of what? A. Verifying understanding B. Keeping feedback impersonal C. Being specific D. Focusing on controllable behavior E. Discussing improvements rather than flaws

Q: Often, applicants are rejected due to poorly written rsums.

Q: Which of the following improve response times and collaboration efforts when using mobile collaboration? A. Clouds B. Intranets C. Fixed-web collaboration systems D. Social intranets E. Unified communication

Q: It is unlikely that you will be hired on what is listed in your rsum alone.

Q: Websites that are accessible only to employees and select parties external to the organization are known as what? A. Clouds B. Extranets C. Intranets D. Wikis E. On demand

Q: The purpose of a rsum is to get an interview.

Q: Websites that are accessible only to employees are what type of systems? A. Clouds B. Extranets C. Intranets D. Wikis E. On demand

Q: Recruiters typically spend less than one minute looking at each rsum during the initial screening of applications.

Q: Technologies that allow people to share files, review message threads, and work on documents simultaneously are known as what? A. Virtual offices B. Shared workspace C. Cloud computing D. Social intranets E. Collaboration platforms

Q: The best rsum is tailored to show how your education and work experience have prepared you for a specific job.

Q: Which of the following is least helpful to effective collaborative writing? A. Selecting collaborators carefully B. Establishing clear processes C. Agreeing on project goals before you start D. Taking time to bond before starting the collaboration E. Writing as a group

Q: When you develop your rsum, you should focus on how your work background and education have prepared you for future jobs.

Q: Which of the following is the generic name for software that helps organize and control website content for groups? A. Enterprise systems B. Workflow systems C. Cloud management systems D. Content management systems E. Intranet systems

Q: Your rsum should summarize your work history and qualifications for a job.

Q: When one or more writer can change the document text of a group member, what type of software tool is more likely being used? A. Adobe Acrobat B. PDF file C. Spell check D. Change tracking E. Commenting

Q: Discuss a host's responsibility when dining with a guest.

Q: In order to save time and frustration, what should be agreed upon before beginning a collaborative process? A. Skill sets B. Project goals C. Leadership roles D. Writing style E. Due dates

Q: What is business etiquette and why is it important?

Q: When writing collaboratively, what should each team member focus on supporting? A. Individual areas of expertise B. Individual priorities C. Team objectives D. Organization and coherence E. Writing styles and work habits

Q: How does business etiquette differ from social etiquette?

Q: Which of the following is an advantage of collaborative writing? A. Each member has to accomplish fewer tasks. B. Each member has different expertise to contribute. C. Each member can focus on accuracy and detail so no errors are missed. D. Each member can rely on another member if their schedule gets busy. E. Each member can change another members work to ensure unified ideas.