Q&A Hero

Q: Which is listed first on a functional rsum? a. Summary of Qualifications or Skills b. Awards and Certifications c. References d. Organization Affiliations

Q: Develop a scenario where a passive voice would be appropriate to use, identifying reasons for using the passive voice.

Q: Which of the following is a valid guideline for formatting an electronic rsum? a. Vary your typefaces to attract attention. b. Use spaces instead of tabs to indent text. c. Restrict the length to one page. d. Use horizontal or vertical rules for graphic interest.

Q: Discuss six methods a writer can use to create a conversational tone in a business message.

Q: To make your rsum computer-friendly, you should not a. use nouns that people in your industry recognize. b. rely on action verbs to summarize your abilities. c. choose a variety of words to describe your skills. d. put keywords in proper context throughout.

Q: Which of the following creates a visual aid indicating the relationship between ideas? A. Storyteller's tour B. Questions and answer chain C. Journalistic approach D. Brainstorming E. Mind mapping

Q: The purpose of using appropriate keywords to describe your characteristics and credentials in an electronic rsum is to a. concisely and honestly describe your work history. b. emphasize action verbs that show what you have accomplished. c. have your rsum chosen by an automated rsum system. d. make a consistent and professional impression.

Q: When attempting to distill major thoughts from unorganized information, what approach might be most effective? A. Question and answer chain B. Journalistic approach C. Mind mapping D. Brainstorming E. Storyteller's tour

Q: Which of the following is not a benefit of electronic rsums? a. The job seeker might be considered for jobs he or she didn't know about. b. A large number of employers can potentially have access to the rsum. c. Employers can search through computerized rsum databases faster than they can read through printed rsums. d. Multiple keywords can be positioned in hypertext links to highlight work accomplishments.

Q: Generating as many ideas as you can without stopping to criticize or organize them is called what? A. Storyteller's tour B. Questions and answer chain C. Journalistic approach D. Brainstorming E. Mind mapping

Q: What of the following guidelines about putting references on a rsum is accurate? a. You should include recommendation statements along with reference information. b. You should include names and complete contact information for all your references. c. You should include all character references when applying for jobs. d. You should note "References available on request" so that you will know when your references will be called.

Q: The overall subject of a message is called what? A. Unifier B. Main idea C. Handle D. Topic E. Organizational cue

Q: Recruiters usually expect to see all of the following on a rsum except a. your job objective. b. any special skills or talents. c. your personal references. d. the names of previous employers.

Q: Which of the following is not affected by good organization of a message? A) The audience's understanding of the message B) The acceptance of the message C) The time the writer spends crafting the message D) The time the audience spends reading the message E) The technology used to produce the message

Q: Which of the following characteristics or qualifications should not be listed on a rsum? a. religion b. fluency in a second language c. any special awards or recognition related to the job you want d. involvement in extracurricular activities

Q: When faced with the need to convey complex ideas and relationships quickly, what combination of channel and medium would be most effective? Why?

Q: If you have little or no work experience, your rsum should a. use the chronological organizational pattern, putting job history first. b. show how skills you developed through volunteering or civic groups are transferable to the job. c. omit any volunteer work because you were not paid for these activities. d. subordinate statements of minor accomplishments that are directly related to the job.

Q: Discuss the advantages and disadvantage of using a combination of a written medium and a digital channel of communication.

Q: Of the following job descriptions on a rsum, which does not begin with an action verb? a. Created customer databases with complex queries. b. Maintained appointment calendars for seven executives. c. Organized manuscript topics in a logical sequence. d. Responsible for warehouse inventory.

Q: Being in the same physical space is a key distinction in oral medium, in-person combination.

Q: Media choices can be divided into oral, written and visual media.

Q: Identify the correct guideline for composing the job description section of a rsum. a. Always write in complete sentences. b. Choose general words. c. Avoid quantifying accomplishments until you can explain them in the interview. d. Start each job description with an action verb.

Q: How far back should you list your work history? a. five years b. 12 years c. ten years d. 20 years

Q: Most media can only be distributed through one channel, so you have to select the channel and medium combination carefully.

Q: Rsums must begin with a. education. b. work experience. c. professional development. d. contact information.

Q: When referring to channel and medium, medium is the system used to deliver the message.

Q: You may highlight important content in your rsum by using a. red type. b. double-spacing throughout. c. font enhancements (bold or italics) and bullets. d. a large font of 14 pt. or higher.

Q: A media that is leaner would be used for what types of messages? A. Non-routine or complex messages B. Messages that transfer simple information C. Messages that attempt to humanize your presence D. Messages that communicate caring E. Messages to gain commitment

Q: Most recruiters prefer a rsum to be a. one page. b. two pages. c. three pages. d. four pages.

Q: When determining what channel and media to use for a communication, what type of concerns may be generated when sensitive or private communications are needed? A. Costs B. Audience preference C. Security D. Urgency E. Formality

Q: When preparing a rsum, you should not a. use bulleted lists for items such as job responsibilities. b. use three or four typefaces for variety. c. use lots of white space for readability. d. emphasize and subordinate points as needed.

Q: Which method of communication is considered to have the greatest media richness? A. Instant messages B. Texting C. Phone calls D. Emails E. Face to face

Q: The most serious mistake that job candidates make when preparing their rsums is a. missing grammatical errors. b. missing typographical errors. c. not describing their previous job functions. d. including so much that the document is excessively long.

Q: Which of the following is a nonverbal signal that affects the style and tone of the message? A. Media richness B. Formality C. Media and channel limitations D. Urgency E. Audience preferences

Q: If you recently graduated from college and are seeking an entry-level position, your rsum should a. be one page long unless your circumstances are unusual. b. be at least two pages long to include your complete job history. c. emphasize your personal history rather than your education. d. make strengths out of any minor weaknesses.

Q: When using mobile technology, increasing the size of buttons and text entry fields can help which of the following areas? A. Portability and flexibility B. Screen size and resolution C. Input technologies D. Speed and connectivity E. Data usage costs

Q: How long do employers spend reviewing rsums? a. An hour. b. 15 minutes. c. 30 minutes. d. 60 seconds.

Q: Which of the following is an advantage when using mobile devices for business communication? A. Portability and flexibility B. Screen size C. Resolution D. Bandwidth, speed and connectivity E. Operational costs

Q: Your rsum should be designed to a. show your creativity and problem-solving capabilities. b. focus on your skills, references, and education. c. help you network to identify open positions. d. get you an interview.

Q: Which of the following is an advantage of combining visuals with supporting text? A. Today's audiences are bombarded with messages, so anything that communicates quickly is welcome. B. Visuals along are less effective at describing complex ideas, making supporting text essential. C. Visuals often show parts and relationships that make up the whole, and supporting text is used to fill in the gaps. D. Diagrams and symbols must be explained to other cultures to ensure understanding. E. Visual images can offer explanations and text can be used to identify essential elements of the visual.

Q: Out of courtesy, always request permission before entering someone's cubicle.

Q: A visual printed message most often acts as what? A. A replacement for text B. Supporting material in printed documents C. A guide to printed reports D. A replacement for interactive digital components E. A supplement to interactive digital components

Q: Personal gifts such as jewelry or perfume are appropriate only for business clients, not for colleagues.

Q: Which of the following combinations is used most often on the job today? A. Written medium, digital channel B. Visual medium, print channel C. Visual medium, digital channel D. Oral medium, digital channel E. Written medium, print channel

Q: The purpose of writing a thank-you note after an interview is to sell yourself again.

Q: Which of the following would be an appropriate use of digital medium? A. When you want to make a formal impression B. When you are legally required to provide information in print C. When you want to stand out from the flood of electronic messages D. When you want to introduce yourself to a customer or client E. When you need a permanent, unchangeable or secure record

Q: Although Google prides itself on timely communication, it has reported employers taking up to four weeks to contact candidates.

Q: Which of the following is more formal in tone? A. Podcasts B. Webinars C. Memos D. Letters E. Proposals

Q: When evaluating your performance after a job interview, think of more effective responses to questions that you answered unsatisfactorily.

Q: If you are unsure of what audience members need from your message, which of the following might be the most effective way to find out? A. News releases B. Blogs C. Talk with supervisors D. Ask the audience for input E. Conduct surveys

Q: You may research salaries in your job field by using Internet sites such as www.salary.com.

Q: Collecting experiences and insights of employees in an organization is best accomplished with which of the following? A. News releases B. Blogs C. Knowledge management systems D. Marketing reports E. Customer surveys

Q: Always prepare a list of ten questions to ask during an interview.

Q: Following social media sites and online discussions is a way to accomplish which of the following tasks? A. Considering the audience's perspective B. Listening to the community C. Reading reports D. Using knowledge management systems E. Asking the audience for input

Q: When answering a question during a group interview, focus on the person who asked the question.

Q: When deciding what types of information to gather, determining what information the audience needs to move forward is an example of what? A. Audience perspective B. Community input C. Knowledge-management systems D. Asking the audience for input E. Document revision

Q: It is illegal for an interviewer to ask if you are married.

Q: After conducting an audience analysis, what is the next step in the writing process? A. Gathering information B. Writing the communication C. Refining the topics to be covered in the communication D. Developing the first draft of the communication E. Determining the channel and medium for the communication

Q: If questioned about your salary requirements during an interview, you should state a broad range based on the position and responsibilities.

Q: When determining expectations and preferences of the audience, what issues should be considered and how would a writer prepare to address those expectations and preferences?

Q: As part of the interview process, you may be asked to answer case questions which may be complex and take between 20-40 minutes.

Q: Describe the steps a writer might take when they have an audience who is skeptical or resistant to an idea.

Q: You should take detailed notes during a job interview to help you remember specific topics.

Q: The higher in the organization a message goes the more formal and detailed the message should become.

Q: If the interviewer addresses you by your first name, then you can begin using the interviewer's first name.

Q: When using email, audience size and geography location no longer matters in the shaping of the message.

Q: It helps to video tape yourself answering questions during a "mock" interview.

Q: Before an audience will take the time to read or listen to a message, they have to be interested in the subject matter.

Q: Wear brightly colored clothing that helps you stand out during a job interview so the interviewer will remember you and your qualifications.

Q: Every communication effort takes place in a particular situation, meaning you have a specific message to send to a specific audience under a specific set of circumstances.

Q: Check the classified ads, library sources, Internet sources, and your college career service to learn what a reasonable salary range for a particular position would be.

Q: It is wise to explore analysts' ratings and customers' reviews about a specific company prior to applying for the job.

Q: Describe the proofreading process and discuss what should be done to ensure effective proofreading.

Q: In today's business world it is okay to wear jeans and a nice shirt to an interview.

Q: Discuss the goals of any communication you might need to craft at the workplace, and describe actions that can be taken to achieve that goal.

Q: Writing an effective business message includes using strong, familiar words, creating effective sentences, and developing coherent paragraphs.

Q: You must present yourself well during an employment interview.

Q: After you have thoroughly researched the potential employer, you should bring up key facts during the interview only if they flow naturally into the conversation.

Q: Determining how to deliver a message takes place in the completing process.

Q: You should treat a job interview as an opportunity to promote yourself and your qualifications.