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Q:
Describe concerns with distributing messages using digital communications.
Q:
When determining delivery of a message, a general rule of thumb is "the sooner the better."
Q:
When determining how to distribute a message, you should choose the method that is most convenient for the audience.
Q:
To encourage the audience to view attachments, they should be attached as a PDF file.
Q:
Some companies may have restrictions on distribution methods based on what?
A. Cost
B. Location
C. Convenience
D. Time
E. Security and privacy
Q:
Which of the following will be most affected by deadlines and due dates?
A. Cost
B. Location
C. Convenience
D. Time
E. Security
Q:
When determining delivery of a document, which of the following should take nonverbal communication into consideration?
A. Cost
B. Location
C. Convenience
D. Time
E. Security
Q:
When a large file needs to be sent to the reader, what factor will help determine the delivery method?
A. Cost
B. Location
C. Audience convenience
D. Time
E. Security
Q:
Discuss examples of problems that might have occurred during the production of a document.
Q:
Discuss six tips for effective proofreading.
Q:
A document that is online must be printed to use effective proofreading techniques.
Q:
Making limited use of white space in and around the text can dramatically improve readability on mobile screens.
Q:
One way to improve the proofreading process is to proofread the writing after a period of time has passed since completing the writing process.
Q:
To help find errors "in plain sight" the proofreader should stay focused and vigilant.
Q:
When proofreading, a reader should look for mistakes in design and layout in addition to production errors.
Q:
When writing as a group, which of the following is true regarding proofreading?
A. Proofreading becomes easier as each team member proofreads the work of other team members
B. Proofreading becomes easier as each team member proofreads with a different focus
C. Proofreading becomes more difficult as each team member uses a different set of proofreading rules
D. Proofreading becomes more difficult as different software packages are not always compatible
E. Proofreading is generally done by one person who looks for all errors, without consideration for who wrote each section
Q:
Phrases such as "future plans" "refer back" and "basic fundamentals" are all considered what?
A. Unnecessary words and phrases
B. Long words and phrases
C. Redundancies
D. Double modifiers
E. Correct usage
Q:
Which of the following will improve the clarity of a document?
A. Rewriting hedge sentences
B. Deleting unnecessary words and phrases
C. Replacing long words and phrases
D. Eliminating redundancies
E. Rewriting "it is" or "there are" starters
Q:
What is the goal when editing for conciseness?
A. To impose parallelism
B. To make sure the document is as clear and easy to read as possible
C. To make sure the document is grammatically correct
D. To shorten the message by removing unnecessary words
E. To make sure the overall feel of the document is appropriate for a given audience
Q:
Phrases such as "the above mentioned," "the former," "the latter," and "the aforementioned" are examples of what?
A. Camouflaged verbs
B. Reworded noun sequences
C. Dangling modifiers
D. Hedge sentences
E. Awkward references
Q:
A hedge sentence avoids what type of writing issue?
A. Overly long sentences
B. Parallelism
C. Absolute or definitive statements
D. Dangling modifiers
E. Long noun sequences
Q:
Breaking up long sentences is an example of what type of proofreading?
A. Revising for clarity
B. Revising for conciseness
C. Revising for tone
D. Revising for organization
E. Revising for readability
Q:
When imposing parallelism in writing, what should a writer pay special attention to?
A. Making definitive statements about a topic
B. Expressing similar ideas with the same grammatical structure
C. Breaking up overly long sentences
D. Modifying nouns and verbs with modifiers
E. Keeping the subject and predicate of a sentence as close together as possible
Q:
When editing for clarity, what aspects of the writing should be carefully considered?
A. The type(s) of headings used
B. Whether lists use bullets or numbers, and are parallel in nature
C. The length of paragraphs, and the inclusion of paragraphs with various lengths
D. The content, organization and tone of the message are as professional as possible
E. The message is as clear and concise as possible
Q:
What is the goal when editing for clarity?
A. Ensuring parallelism
B. Ensuring readers understand the intended meaning after reading a sentence once
C. There is a variety of sentence lengths
D. The most important ideas have the most room
E. Narratives are replaced with lists wherever possible
Q:
Which of the following is the most effective way to shorten a sentence?
A. Avoid redundancies
B. Avoid using commas
C. Use the passive voice instead of the active
D. Use camouflaged verbs
E. Use hedging sentences
Q:
Which of the following is true for writing concise sentences?
A. All relative pronouns should be eliminated from sentences to minimize confusion.
B. Using infinitives to replace phrases is grammatically incorrect.
C. Longer words usually make a sentence easier to read and understand.
D. Double modifiers are easy to understand and make a sentence more concise.
E. The subject and predicate of a sentence should be placed as close together as possible.
Q:
Discuss four techniques to improve the readability of a message.
Q:
Discuss the advantage and disadvantages of short, medium and long sentences.
Q:
Long paragraphs are generally more effective than lists.
Q:
A well written heading allows the reader to understand the heading without reading the support material.
Q:
Informative headings give the reader context and may point to a conclusion or recommendation.
Q:
In order to improve readability, what should be avoided?
A. Keeping sentences uniform in length
B. Using bullets to organize information
C. Writing short paragraphs
D. Using lists to clarify points
E. Adding headings and subheadings
Q:
Which of the following gives the reader some context and may point to a conclusion offered in the section?
A. Heading
B. Subheading
C. Major heading
D. Descriptive heading
E. Informative heading
Q:
Which of the following identifies subject matter without suggesting anything more?
A. Heading
B. Subheading
C. Major heading
D. Descriptive heading
E. Informative heading
Q:
Which of the following indicates subsections within a major section of a document?
A. Heading
B. Subheading
C. Major heading
D. Descriptive heading
E. Informative heading
Q:
Which of the following tells the reader about the content of the section that follows?
A. Heading
B. Subheading
C. Major heading
D. Descriptive heading
E. Informative heading
Q:
When introducing two people at a business function, you should
a. mention the younger one first if they are equal in rank.
b. extend your hand and repeat your name clearly.
c. use their first names only to avoid the problem of rank.
d. present the lower-ranking person to the higher-ranking one.
Q:
Using a list can be more effective than conventional sentences and paragraphs because lists allow the writer to do what?
A. Slow down the reading process
B. Minimize the impact of controversial information
C. Require careful review of key points
D. Increase the depth of the document
E. Simplify complex subjects
Q:
Which statement best describes business etiquette?
a. It is a polite ritual reflecting power and subordination.
b. It deals with the interaction between people.
c. It is consistent with social etiquette.
d. It ensures that peers are addressed with proper respect.
Q:
Identify the five ways to develop paragraphs and discuss when each method would be most beneficial.
Q:
The best way to end a thank-you note to an interviewer is to
a. confidently but tactfully ask when a decision will be made about filling the open position.
b. ask for any feedback that would help you to improve your performance in upcoming interviews.
c. correct any errors or misconceptions arising out of your interview.
d. thank the interviewer again and conclude with a hopeful, forward-looking statement.
Q:
Discuss key elements to consider when organizing a coherent paragraph.
Q:
To build credibility in a thank-you note to an interviewer, you should
a. offer a concrete suggestion for improving some aspect of the job or the organization.
b. emphasize your knowledge of the organization and your interest in participating in its success.
c. open with a forward-looking statement that expresses quiet confidence.
d. mention a specific incident that occurred or insight you gained from the interview.
Q:
A well written paragraph will contain a variety of ideas.
Q:
A thank-you note to an interviewer should
a. resell the interviewer on your strongest credentials and experience.
b. refer to your rsum in providing supporting evidence of your qualifications.
c. be handwritten to reflect the personal touch.
d. open with an expression of appreciation and pleasure in meeting the interviewer.
Q:
Transitions can be developed using illustration, cause and effect or problem and solution.
Q:
After each interview, you should
a. send a thank-you email within 24 hours.
b. send an e-card.
c. send an email asking the interviewer when a decision will be made.
d. send an email telling the interviewer you need to know if you got the job within a week.
Q:
Unified paragraphs present ideas in a logically connected way.
Q:
When is it appropriate to call a company to check on your interview status?
a. in four weeks
b. in seven-ten days
c. in 12 weeks
d. It is not appropriate to call to check on your interview status.
Q:
A paragraph that uses examples or demonstrates a main idea uses what technique for paragraph development?
A. Illustration
B. Comparison or contrast
C. Cause and effect
D. Classification
E. Problem and solution
Q:
Which of the following statements about the purpose of a thank-you note after an interview is accurate?
a. The note usually has a direct influence on whether you get the job.
b. You should write the note with the intent of impressing the interviewer with certain of your qualifications.
c. The note should express genuine appreciation for the opportunity to discuss your qualifications.
d. The note should be a persuasive message aimed at convincing the interviewer to offer you the job.
Q:
If you are asked about your salary expectations, your best tactic is to
a. be honest about the salary you expect to receive.
b. quote a figure slightly higher than what you want, so you will be able to negotiate down if necessary.
c. state the amount that you think you are worth, based on previous experience.
d. say you expect a salary in line with that of other employees at this level of expertise and experience.
Q:
A transition that indicates a time sequence would use which of the following choices?
A. That is, as I mentioned earlier
B. After, when, meanwhile
C. In this case, for instance
D. Yet, conversely, nevertheless
E. Because, accordingly, as a result
Q:
When shown into the interview room, do all of the following except
a. create rapport by using the interviewer's first name in your greeting.
b. accompany your greeting to the interviewer with a firm handshake.
c. maintain direct eye contact with the interviewer.
d. smile at the interviewer.
Q:
Which of the following is an advantage of using transitions?
A. Transitions allow for simple sentences.
B. Transitions represent common ties in unrelated thoughts together.
C. Transitions allow the reader to follow point by point.
D. Transitions result in unified paragraphs.
E. Transitions make the writing more believable and professional.
Q:
Which of the following is an appropriate guideline for dressing and grooming in preparation for a job interview?
a. Women should wear the latest fashions to express their individual style.
b. Men should wear colorful ties to make a good impression on the interviewer in the first few minutes.
c. Both men and women should wear enough cologne or perfume to be noticed and remembered by the interviewer.
d. Men and women should wear blue or gray business attire so that they will look professional and blend in.
Q:
What technique for paragraph development focuses on the reasons for something?
A. Problem and solution
B. Classification
C. Cause and effect
D. Comparison or contrast
E. Illustration
Q:
When showing how a general idea is broken into specific categories, how should a paragraph be developed?
A. Using problem and solution
B. Using classification
C. Using cause and effect
D. Using comparison or contrast
E. Using illustration
Q:
You should use the body of your job-application letter to
a. reiterate your work experience as detailed in your rsum.
b. refer the reader to the enclosed rsum and ask for an interview.
c. emphasize your strongest qualifications without repeating the rsum.
d. motivate the reader to offer you an interview on the basis of your rsum.
Q:
If you were writing an unsolicited application letter, which of the following would be the most effective strategy for gaining the reader's attention?
a. Use direct organization, stating the position for which you are applying.
b. Use an indirect, conservative opening that demonstrates your creative abilities.
c. Open with a concise summary of your accomplishments and qualifications.
d. Use your opening to show that you know something about the company and how you might contribute to it.
Q:
Words such as "similarly", "likewise" and "still" indicates what type of transition?
A. Additional detail
B. Comparison
C. Cause and effect
D. Illustration
E. Condition
Q:
Words or phrases that are so common they have lost their power to communicate are called what?
A. Abstract words
B. Concrete words
C. Clichés
D. Buzzwords
E. Jargon
Q:
Which of the following salutations should you use in a job-application letter when you cannot determine the name of the person who will interview you?
a. Dear Sir
b. Dear Human Resources Manager
c. To Whom It May Concern
d. Madam or Sir
Q:
Which of the following is a specialized language for a particular profession or industry?
A. Abstract words
B. Concrete words
C. Clichés
D. Buzzwords
E. Jargon
Q:
Your job-application letter should not
a. include specific evidence of your qualifications.
b. show confidence in yourself and your abilities.
c. mention the minor points of your rsum.
d. stress reader benefits.
Q:
A cover letter is like what type of letter?
a. a request
b. a good-news letter
c. a collection letter
d. a sales letter
Q:
Which of the following is a term or phrase associated with a cultural change?
A. Abstract words
B. Concrete words
C. Clichés
D. Buzzwords
E. Jargon
Q:
A networking email
a. accompanies your rsum when you are applying for a specific job.
b. is an email sent to your interviewer that summarizes your job-related strengths.
c. demonstrates interest in a company when you do not know of a specific position.
d. is an email you send to your Facebook friends when you are looking for a job.
Q:
To aid the understanding on the part of the audience, what types of words should be used?
A. Clichés
B. Strong, precise words
C. Familiar words
D. Jargon
E. Buzzwords
Q:
When writing the body of your cover letter, you should
a. be consistent and use the same wording used in your rsum.
b. avoid repeating all of the information on your rsum.
c. tell the potential employer your job experience for the past 20 years.
d. explain gaps in your employment.
Q:
Words that express thoughts clearly tend to be what types of words?
A. Jargon
B. Concrete words
C. Strong, precise words
D. Abstract words
E. Nouns
Q:
In the last paragraph of your cover letter, it is essential that you
a. give information about your college transcripts.
b. give your qualifications.
c. tell the potential employer that you will call them in seven-ten days.
d. ask for a personal interview.
Q:
To develop a strong business message, which word choices should be avoided?
A. Jargon
B. Abstractions
C. Strong words
D. Familiar words
E. Buzzwords
Q:
When writing an effective cover letter you should
a. highlight how your background specifically matches the job qualifications.
b. tell the employer how much you expect to be paid.
c. ask the employer about how to earn vacation and sick time.
d. tell the employer your college GPA.
Q:
Words that are broad and encompass a category of ideas are called what?
A. Abstract words
B. Concrete words
C. Clichés
D. Buzzwords
E. Denotative words
Q:
When you write in response to an advertised job opening, you are sending a(n) ____ application letter.
a. solicited
b. blind
c. prospecting
d. unsolicited
Q:
Errors of grammar of usage may result in which of the following?
A. An opportunity for a rewrite
B. There are no consequences if the idea is well developed
C. The need to impress the reader with other aspects of professionalism
D. A better understanding of jargon and buzzwords
E. The loss of credibility with the audience
Q:
Which of the following is not a suggestion for developing a chronological rsum?
a. Begin with your work experience.
b. Include a photograph of yourself.
c. Develop your job responsibilities.
d. Use plenty of white space and make section headings stand out.
Q:
When should you begin to compose the first draft of a business message?
A. When subject matter is determined
B. When audience is identified
C. When research is complete
D. When you have determined how to adapt to a specific audience
E. As soon as the writing effort is assigned to you.