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Q:
Which of the following is an online presentation that people can view live, or download to view later?
A. Twebinar
B. Screencast
C. Video conference
D. Prezi
E. Webcast
Q:
When conducting an audience analysis for a presentation, which of the following will allow you to gauge the audience's probable reaction?
A. Each audience member's background and level of understanding
B. What the audience already knows about the subject
C. Whether the audience is familiar with the vocabulary you intend to you
D. Possible objections or questions
E. The mix of general concepts and specific details you need to present
Q:
When conducting an audience analysis for a presentation, which of the following will allow you to gauge the audience's level of experience?
A. Whether the audience has any biases that might work against you
B. Why audience members are attending the presentation
C. What the audience already knows about the subject
D. What supporting information will help the audience accept and respond to the message
E. The audience's general attitude toward the topic
Q:
When planning a presentation, which step of the process involves defining the purpose and developing an audience profile?
A. Selecting the channel
B. Analyzing the situation
C. Organizing the information
D. Gathering information
E. Selecting the media
Q:
The first step in planning a presentation is what?
A. Analyzing the situation
B. Gathering information
C. Selecting the channel
D. Selecting the media
E. Organizing the information
Q:
Discuss ways to overcome anxiety when preparing to give a presentation.
Q:
Discuss the risks and rewards of using a backchannel during presentations.
Q:
When practicing a presentation, one way to increase your confidence is to visualize success.
Q:
If asked a question you don't know the answer to, it is often best to make up a short response.
Q:
The most important aspect of any presentation is getting the audience to receive, understand, and embrace your message.
Q:
What can be done to make sure a remote audience can see what you really want them to see?
A. Allow plenty of time for everyone to get connected and familiar with the screen they are viewing.
B. View the presentation from the audience's perspective during a practice session.
C. Incorporate the backchannel for feedback.
D. Keep the presentation as simple as possible.
E. Send slides to all audience members as soon as possible.
Q:
What can be done to minimize the loss of nonverbal feedback from the audience during the online presentation?
A. Consider the experience from the audience member's viewpoint.
B. Keep your presentation as simple as possible.
C. Send preview materials ahead of time.
D. Incorporate "human moments" as often as possible.
E. Ask for feedback via a backchannel frequently.
Q:
Which of the following will improve an online presentation?
A. Display complex information on one slide and leave it on the screen for as long as possible.
B. Do not allow any questions until all audience members have had a chance to synthesis the material.
C. Allow the use of as many different types of viewing technology as possible.
D. Send copies of presentation slides ahead of time.
E. Minimize the use of nonverbal feedback.
Q:
What is the chief advantage of online presentations?
A. There is no live audience.
B. There are fewer opportunities for questions and answers.
C. Information can be back channeled to all interested parties.
D. It is easier and less expensive to gather an entire team at a moment's notice.
E. Nonverbal communication feedback is enhanced.
Q:
To include responses to backchannel comments, what can be incorporated into the presentation?
A. Twitter hashtags
B. Question and answer sessions
C. Twitter breaks
D. Breakout sessions
E. Discussion sessions
Q:
Creating a website or a Twitter hashtag can be used to do what?
A. Integrate social media into the presentation process
B. Monitor and asking for feedback
C. Review comments to improve the presentation
D. Establish expectations with the audience
E. Give the presentation online
Q:
Which of the following is a benefit of the backchannel?
A. Information can be verified immediately by the audience.
B. Listeners can spread the message to a much larger audience, immediately.
C. Audience members have more leverage.
D. Backchannels can keep presentations from spinning out of control.
E. There is more control over the feedback during and after the presentation.
Q:
A line of communication created by the audience to connect with others inside or outside the room is called what?
A. Backchannel
B. Internet
C. Texting
D. Live blogging
E. Podcasts
Q:
What is the best course of action when asked a difficult or complex question?
A. Ask for clarification.
B. Give a simple, direct answer.
C. Ask audience members to weigh in on the subject.
D. Give a vague answer and move on to the next question or new topic.
E. Offer to get a complete answer as soon as possible, after the presentation.
Q:
Which of the following is an indirect benefit of allowing the audience to ask questions?
A. Questions shorten the amount of time you have to speak.
B. Questions give the audience an opportunity to show their grasp of the main ideas of the presentation.
C. Questions can deflect the information being provided in the presentation.
D. Questions allow the speaker to gain important insight to the audience.
E. Questions can break up the monotony of a long presentation.
Q:
Describe how organizations benefit from data visualization tools.
Q:
Discuss ways to ensure visual aids are honest and ethical.
Q:
Visual aids do not generally need to be supported by documentation.
Q:
The most dominant visual element should include the most important information.
Q:
Formal balance in visual elements tends to feel dynamic and engaging.
Q:
Visual elements are an effective way to replace text.
Q:
Which of the following would be the least effective way to integrate a visual aid in the text?
A. Use elaborate, full color visuals that are easy to find and identify.
B. Position the visual so the audience won't have to flip back and forth in the printed document.
C. Use word pointers to help the reader locate the image quickly.
D. Refer to the visual by number in the text of the report.
E. Use titles, captions and legends.
Q:
When placing a visual aid in a text, where should the visual be placed?
A. Before the text that describes the visual aid
B. At the end of the document
C. In the List of Illustrations
D. After the text that describes the visual aid
E. As close to the text that describes the visual aid as possible
Q:
When considering the ethics of a visual aid, which of the following will help ensure there is no ethical lapse?
A. Provide only relevant background information on the visual aid.
B. Minimize irrelevant data.
C. Include enough information to allow readers to understand your point.
D. Design visuals in such a way that they can be reshaped and manipulated to support a logical argument.
E. Include visuals aids that are not open to individual interpretation.
Q:
What is the purpose of providing a legend with a visual aid?
A. A short description is provided that identifies the content of the visual.
B. An additional discussion of the visuals content is included.
C. A short description of the purpose of the visual is included.
D. An explanation of various colors and symbols is provided.
E. An explanation of the significance of the visual is provided.
Q:
What is accomplished by adding a caption to a visual aid?
A. A short description is provided that identifies the content of the visual.
B. An additional discussion of the visuals content is included.
C. A short description of the purpose of the visual is included.
D. An explanation of various colors and symbols is provided.
E. An explanation of the significance of the visual is provided.
Q:
Which of the following provides a short description that identifies the content and the purpose of a visual aid?
A. Title
B. Caption
C. Summary paragraph
D. Legend
E. Tag
Q:
Which of the following is not true when using a design template for designing visuals?
A. Design templates promote consistency across the organization.
B. Design templates save time by eliminating repetitive decision making.
C. Design templates ensure better designs.
D. Design templates ensure consistency in color palettes, typeface and layouts.
E. Design templates are appropriate for all types of messages, from informal internal messages to those written to influential outsiders.
Q:
Which of the following allows companies to present videos as an integrated collection in a customized user interface?
A. Infographics
B. Geographic information systems
C. "Big Data" systems
D. Branded channels
E. Tag cloud systems
Q:
When developing a visual aid for a promotional presentation, which of the following might be most effective at reaching the widest audience?
A. Photographs
B. Animation
C. Video
D. Infographics
E. Drawings
Q:
When wanting to incorporate a visual that offers function and decorative value, what can be most effective?
A. Photographs
B. Animation
C. Video
D. Infographics
E. Drawings
Q:
Which of the following is an advantage of using infographics to convey information?
A. Infographics can convey technical topics such as how to repair a machine.
B. Infographics can be combined with databases to become extremely powerful visual reporting tools.
C. Infographics can be paired with geographic distribution data to replace traditional mapping technology.
D. Infographics can portray any hierarchy needed to organize a report.
E. Infographics can show interconnected processes and can replace conventional reports.
Q:
Which of the following is a type of visual aid that conveys both data and concepts?
A. Maps
B. Geographic information systems
C. Photographs
D. Infographics
E. Diagrams
Q:
Which of the following is best accomplished by using an organizational chart?
A. Showing geographic distribution of data
B. Structured narrative
C. Showing how functions interrelate
D. Identifying tag cloud groupings
E. Organizing "big data"
Q:
When wanting to use a visual representation of sequential relationships, what visual aid might be most effective?
A. Maps
B. Flowcharts
C. Infographics
D. Organization charts
E. Data visualization
Q:
Which of the following is an advantage of data visualization techniques?
A. Data visualization allows the reader to extract broad meaning from giant masses of data.
B. Data visualization allows the reader to clarify individual data points.
C. Data visualization can limit the number of data points being used.
D. Data visualization represents only numeric data.
E. Data visualization limits complex relationships among data points.
Q:
A bar chart is best used to show what?
A. How the parts of a whole are distributed
B. A sequence of events from start to finish
C. The change in the composition of something over time
D. Trends
E. How quantities compare over time
Q:
Discuss how to adapt writing for a website.
Q:
Discuss steps involved in developing a new wiki and compare those steps to steps that should be taken when adding material to an existing wiki.
Q:
Wikis can be used effectively in an organization with appropriate guidelines, editorial oversight and strong security policies.
Q:
When using a wiki to do collaborative writing, each user should be encouraged to improve all members work.
Q:
When developing content for a website, the writer should start with vague or general information and move to more specific information by using embedded links.
Q:
Writing an online blog uses the same principles as writing a traditional report.
Q:
The basic principles used to create a strong report can easily be adapted to create well developed website content.
Q:
When editing a wiki, which of the following is least likely to ensure a well edited work?
A. Letting go of traditional authorship, recognition and control
B. Encouraging all team member's to improve each other's work
C. Using templates and other formatting options to make sure content matches other contributors
D. Using the sandbox to practice editing and writing
E. Using the inverted pyramid to outline content and thoughts
Q:
When developing a wiki, which of the following allows contributors to practice their writing without fear the writing will be published?
A. The pyramid
B. Discussion section
C. Templates
D. Sandboxes
E. Scratchpad
Q:
When developing links to other content, which of the following will help create the most compelling links that improve the readability of the site?
A. Links that support content skimming but not navigation
B. Cute, catchy phrases
C. Links that clearly identify where a link will take the reader
D. Using a list to present all links in one location
E. Links that support navigation but not content skimming
Q:
To improve readability in a website, which of the following would be most effective?
A. Vague headings
B. Lists
C. Pictures
D. Links to other content
E. Large fonts and type size
Q:
How should a website be formatted to keep it compelling and reader-oriented?
A. Use the inverted pyramid.
B. Use the direct approach.
C. Use a persuasive model.
D. Use the indirect approach.
E. Use the AIDA model.
Q:
How can companies write for a global audience while containing the cost of translation?
A. Add links to content in multiple languages.
B. Develop a new website in each language needed.
C. Write in the original language and allow for links to translation software sites.
D. Write detailed content in the languages of global community members and use the original language for major sections such as the homepage and navigational tabs.
E. Localize the homepage for the global audience and keep detailed content in the original language.
Q:
Because readers can be skeptical of online content, which of the following will help increase the trust level?
A. Content that is updated on a regular basis
B. Content that uses bold headings and colorful links to improve readability
C. Content that has been adapted to a global audience
D. Content that is accurate, current, complete and authoritative
E. Content that has an extensive history that can be viewed
Q:
When drafting content for a website, which of the following will help improve the message?
A. Write a message for the internal, local audience.
B. Start with general information and use embedded links to add depth and detail.
C. Develop a concise, skimmable format.
D. Use catchy headings and thought provoking summaries that lure readers further into the website.
E. Use links that force readers to click through the web to find relevant data.
Q:
Describe strategies to strengthen your argument when writing a proposal.
Q:
Compare the necessary elements in the introduction of a report to those of a proposal.
Q:
Discuss the importance of adapting your writing to your audience and explain how to make a report more, or less, formal.
Q:
The preview section of a report is used to summarize key points made in the body of the material.
Q:
How visually inviting and readability is often the first thing the reader notices about the proposal.
Q:
Proposals should be based on what you can do for the reader, and should not be compared to what the competition can do.
Q:
Readers will prejudge the quality of your products, services or capabilities based on the quality of your proposal.
Q:
When communicating with other cultures, humor and casual language is usually most effective.
Q:
Focusing on the content of your longer business documents helps ensure complete, correct information.
Q:
Where in a business report would the writer spell out exactly what should happen next and provide a schedule with specific task assignments?
A. In the restatement of qualifications
B. In the motivating action section of the close
C. In the conclusions and recommendation sections of the body
D. In the review of arguments in the close
E. In the work plan section of the body
Q:
Which of the following would be the most appropriate approach when planning a proposal?
A. The direct approach
B. The cause and effect approach
C. The indirect approach
D. The formal/objective approach
E. The persuasive approach
Q:
Which of the following is least likely to strengthen a proposal?
A. Research the competition
B. Relate the product or service to the reader's unique needs
C. Demonstrate that the proposal is appropriate and feasible for the audience
D. Identify key components of the Request for Proposal (RFP)
E. Provide concrete examples
Q:
The most important factor in planning a proposal is what?
A. The tone
B. The approach
C. Whether the proposal was solicited
D. The organization
E. The content
Q:
Which of the following is designed to help readers get ready for new information?
A. Review sections
B. Preview sections
C. Transitions
D. Headings and subheadings
E. The introduction
Q:
What can be used to show how one thought is related to another?
A. Review sections
B. Preview sections
C. Transitions
D. Headings and subheadings
E. The introduction
Q:
Which of the following allow(s) readers to follow the structure of the document and determine key points of your message?
A. Review sections
B. Preview sections
C. Transitions
D. Headings and subheadings
E. The introduction
Q:
Which of the following is a function of the closing section of a business report?
A. It helps the reader understand the context of the report.
B. It ties the report to a problem or assignment.
C. It summarizes your key points.
D. It ensures the needs of the reader have been met.
E. It ensures each section is accurate, complete and logical.
Q:
Which of the following presents, and interprets the information gathered during the investigation and supports the recommendations or conclusions?
A. The introduction
B. The body
C. The tone
D. The close
E. The work plan
Q:
Which of the following established the tone and the writer's relationship with the audience?
A. The introduction
B. The body
C. The conclusions and recommendations
D. The close
E. The work plan
Q:
Which section of a report explains why the subject matter is important?
A. The introduction
B. The body
C. The conclusions and recommendations
D. The close
E. The work plan
Q:
Which of the following is accomplished in the introduction?
A. The presentation of information gathered during your investigation
B. A summary of key points
C. Benefits to the reader
D. It brings all the action items together in one place.
E. It helps the reader understand the context of the report by tying it to a problem or assignment.
Q:
Which of the following would include a plan to describe how you will accomplish the work to be done?
A. Introduction to a report
B. Introduction to a proposal
C. Body of a report
D. Body of a proposal
E. Methods and approaches
Q:
Which of the following presents relevant information and support for your recommendations or conclusion?
A. Introduction
B. Report organization
C. Close
D. Body
E. Sources and methods