Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
In a complex formal report, it is often helpful to include
A) a table of contents that lists every heading in the report plus titles of illustrations and tables.
B) two tables of contents: a high-level table that shows only major headings, followed by a detailed table that includes all headings and subheadings.
C) everything but prefatory parts in the table of contents.
D) everything but supplementary parts in the table of contents.
E) asterisks beside the titles of all key parts in the table of contents.
Q:
The perception process involves attention and selection, organization of stimuli, and interpretation of stimuli.
a.True
b.False
Q:
One of the headings in your report is, "Unexpected Price Increases." In the table of contents, the heading should
A) be worded exactly the same way.
B) not be included.
C) be paraphrased.
D) be in boldface type.
E) be in all caps.
Q:
Synchronicity is the extent to which a channel allows you to get immediate feedback. a.True
b.False
Q:
For printed reports, the letter of transmittal is most often positioned
A) right before the table of contents.
B) just after the table of contents.
C) in between the introduction and first chapter of the report.
D) on the outside of the report cover, usually fastened with a paper clip or staple.
E) Any of the above locations are acceptable.
Q:
In asynchronous channels, message exchanges are separated by either time or space. a.True
b.False
Q:
The letter of transmittal should
A) discuss the scope and methods of the project.
B) highlight important sections of the report.
C) thank the reader for the assignment, if appropriate.
D) do all of the above.
E) do nothing more than thank readers for their interest in your report.
Q:
The main role of feedback is to avoid semantic noise. a.True
b.False
Q:
The letter of transmittal
A) may follow the direct or indirect plan.
B) has a more formal style than the report itself.
C) is usually included as an appendix.
D) should be written in an informal, chummy tone.
E) is never written as a memo.
Q:
What is competent communication in one culture may not be competent in another culture. a.True
b.False
Q:
A letter of ________ is a specialized cover letter that introduces your report to the audience.
A) authorization
B) acceptance
C) transmittal
D) introduction
E) appreciation
Q:
The process of transforming feelings and concepts into symbols and organizing them into a message is called decoding. a.True
b.False
Q:
You should include a title fly with business reports when you want to
A) give the name of the company for which the report has been prepared.
B) add a touch of formality to the report.
C) protect the report from dirt and careless handling.
D) provide a page for the reader to make notes on.
E) make it easier for readers to get straight to the text of your report.
Q:
Diana takes a work phone call while she's in the car. She tries to pay attention to the call, but she also has to focus on traffic and driving. What kind of context is affecting Diana's communication?
a.physical context
b.cultural context
c.historical context
d.social context
Q:
What would be the most concise and compelling title for a formal report analyzing your company's proposed acquisition of Freedman's Nuts & Bolts?
A) "To Acquire or Not to Acquire"
B) "A Study of the Feasibility of Angstrom Hardware Inc. Acquiring the Concern Currently Operating as Freedman Fasteners"
C) "The Pros and Cons of Acquiring Freedman Fasteners"
D) "Why Angstrom Should Forget About Acquiring Freedman"
E) "An Easy Decision"
Q:
According to scholar Brian Spitzberg, motivation is an important aspect of communication competence because ____
a.motivation tells us how to behave in a given situation
b.we will improve our communication only if we are motivated to improve
c.motivation makes a person a more efficient communicator
d.along with incentives, motivations guarantee success
Q:
Which of the following is not included in the prefatory parts of a formal report?
A) Cover
B) Letter of authorization
C) Introduction
D) Table of contents
E) Title page
Q:
Competent communication depends on _______________.
a.having a friendly personality
b.learning how to give strong feedback
c.credibility and social ease
d.avoiding noise
Q:
The prefatory parts of a report should
A) help readers decide whether and how they need to read the report.
B) be prepared and written before the text of the report.
C) include an introduction to the report.
D) not require any revision once they are written.
E) do all of the above.
Q:
Which of the following statements about communication is true?
a.The interpretation of a message depends on one's mood at the same time.
b.Dark side of messages are ethical but inappropriate.
c.Ethical communication are truthful and honest.
d.Communication is only used to exchange information and to meet needs.
Q:
The revision process for business reports is essentially the same as it is for other messages, except that it
A) requires far less effort.
B) takes much less time.
C) may take considerably more time.
D) can be accomplished entirely by common word processing software.
E) is only rarely required.
Q:
If a friend declares that she will plan your upcoming vacation and you agree that she should take this responsibility because she has more authority on the matter, the relationship most likely has an understood degree of ____
a.immediacy
b.control
c.cultural tension
d.conflict
Q:
The four tasks involved in completing business reports and proposals include all of the following except
A) distributing.
B) revising.
C) producing.
D) illustrating.
E) proofreading.
Q:
The cashier at the store greets you by saying, "How are you doing today?" Even though you're having a bad day, you say, "I'm fine, thank you." Your response is an example of a ____
a.spontaneous expression
b.constructed message
c.scripted message
d.semantic message
Q:
In preparing a solicited proposal, how should you handle the RFP?
Q:
You are at a scary movies and shout "Oh no!" when you see a particularly scary sequence. Your response is an example of a
a.constructed message
b.scripted message
c.spontaneous expression
d.immediacy
Q:
In a formal proposal, how do you determine the organizational approach to use in the letter of transmittal?
Q:
You completely forgot about a paper you were supposed to write for class. You've never been in that situation before, but you want to explain the situation to your instructor, so you think about what you want to say before going to her office. This kind of message is called a ____
a.constructed message
b.spontaneous expression
c.scripted message
d.halo effect
Q:
In preparing a formal report, how can you ensure the accuracy of your table of contents?
Q:
Interpersonal communication is _________________.
a.communication between two people who have a relationship with one another
b.communication that is emotional
c.communication that is limited to romantic relationships
d.all these answers are correct
Q:
Explain the difference between a title fly and a title page.
Q:
The exchange of information function of communication is best illustrated by ________________.
a.saying "Do you want to study together?" to a new acquaintance
b.explaining why you feel as you do about marriage
c.giving reasons for buying a product
d.providing directions to the doctor's office
Q:
Explain why it is generally best to prepare the prefatory parts of your report after you've written the text.
Q:
Which of these is an example of a symbol used in communication?
a.A word
b.A hand gestures
c.Silence
d.All of these are examples of symbols
Q:
Why is it often helpful to enlist the help of two people when proofreading reports and proposals?
Q:
The fact that many people will talk openly with perfect strangers while on an airplane or a bus suggests that _________________.
a.We communicate to maintain our sense of self.
b.We communicate to exchange information.
c.We communicate to develop relationships.
d.We communicate to meet social needs.
Q:
How does proofreading reports and proposals differ from proofreading other business messages?
Q:
As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark rolling their eyes. The information Jones is receiving is known as _________________.
a.noise
b.decoding
c.encoding
d.feedback
e.channels
Q:
In preparing a formal proposal, how should you determine whether to treat the letter of transmittal as a positive, negative, or persuasive message?
Q:
List at least three elements normally included in the body of a formal proposal.
Q:
Briefly explain how the components of a formal proposal often differ from those of other formal reports.
Q:
List at least three types of materials commonly included in appendixes.
Q:
What is normally included in the body of a business report?
Q:
What three main parts make up the text of a report?
Q:
Briefly explain the difference between an informative synopsis and a descriptive synopsis.
Q:
Briefly explain the difference between a synopsis and an executive summary.
Q:
When should you include a separate list of illustrations with your report?
Q:
Describe the primary function of the letter of transmittal.
Q:
When distributing reports and proposals electronically, why is it preferable to send documents as PDF files instead of word-processor files?
Q:
List at least three factors that can help you decide what parts to include in a business report.
Q:
What are the three categories of report components?
Q:
After sending your report, you should wait at least three weeks before contacting the audience, if you don't receive a response.
Q:
When you proofread the text part of a report, you should essentially look for the same types of mistakes as you would look for in any business message.
Q:
The close of a formal proposal emphasizes the benefits that readers will realize from your solution.
Q:
Briefly explain how a wiki can help teams and other groups, and describe at least three points wiki contributors should keep in mind to increase their effectiveness.
Q:
In a formal proposal, where does the Work Plan section normally appear, and what information does it contain? Can it be changed later?
Q:
What elements are normally included in the body of a formal proposal?
Q:
Discuss six principles to keep in mind when designing visuals regarding the aesthetic and symbolic aspects of graphic art.
Q:
Describe six strategies (in addition to using the AIDA format) for strengthening your argument in business proposals.
Q:
List and briefly explain five characteristics of effective report content.
Q:
Briefly explain the difference between descriptive titles and informative titles for visuals, and provide an example of each.
Q:
In preparing a presentation for a local community group, you need to describe the process your plant uses to manufacture home appliances. What type of visual aid should you use to describe the process, and why?
Q:
In designing visuals for business reports, what tasks are best suited for bar charts? List at least two.
Q:
In a line chart, what do the vertical and horizontal axes normally illustrate?
Q:
List at least five types of visual aids commonly used to present data in business documents. Provide an example of a specific task for which one type would be especially useful.
Q:
Describe the characteristics of effective links in online content.
Q:
In what forms can transitions be written in a business report?
Q:
In a business report, where should you define terms that might be unfamiliar to your audience?
Q:
When you're drafting website content, ________ will help visitors find what they want fast and encourage them to return to your site for more information.
A) adding effective links
B) presenting information in lists
C) including headings and subheadings
D) writing in the inverted pyramid style
E) all of the above
Q:
When you're using an inverted pyramid style to write content for the web,
A) put the least important information at the top of the message.
B) put the most important information at the top of the message.
C) put the least important information in the middle of the message.
D) put the most important information at the bottom of the message.
E) put the most important information in the middle of the message.
Q:
Effective business communicators ask themselves ________ when they're assessing the quality of each visual that's used in a workplace document.
A) "Is the visual accurate?"
B) "Is the visual honest?"
C) "Is the visual properly documented?"
D) All of the above
E) None of the above
Q:
Which of the following is an example of a descriptive title for a visual aid?
A) How CamCo Reduces Costs
B) CamCo Cost Reductions
C) Reducing Costs Is a Number-One Goal at CamCo
D) CamCo
E) Figure 1
Q:
The primary difference between titles and captions of visuals is that
A) titles are usually longer than captions.
B) captions usually appear above visuals, whereas titles appear below.
C) captions offer discussion of the visual's content.
D) titles provide detailed descriptions of visuals, but captions give only short descriptions.
E) None of the above–they are simply different terms for the same thing.
Q:
The ideal balance between the visual and the verbal should depend on
A) the needs of your audience.
B) the length of the report/presentation.
C) the amount of money available for underwriting the costs of graphics.
D) internal company guidelines.
E) your own personal preferences.
Q:
In computer graphics, a template
A) is a tool for creating curves and geometric shapes.
B) helps ensure an effective design and saves you the time of making numerous decisions every time you create a chart or graphic.
C) is any kind of chart generated by a spreadsheet program.
D) is a tool for creating classic architectural views.
E) is helpful only for those who cannot use basic software functions.
Q:
If you find a photograph online that you want to use in a document,
A) you don't need permission—you are protected by fair use doctrine.
B) you don't need permission unless you are using it in marketing materials.
C) if it is not specifically offered free, assume that someone owns it and is entitled to credit and/or payment.
D) you can do so without permission unless you have to pay to download it.
E) none of the above
Q:
The term CAD stands for
A) charts automatically designed.
B) complete audiovisual display.
C) computer-aided design.
D) computer adaptable display.
E) corporate activity detail
Q:
Flowcharts are used to
A) summarize large amounts of statistical data.
B) show the relative sizes of the parts of a whole.
C) show how something looks or operates.
D) illustrate processes and procedures.
E) none of the above
Q:
To illustrate how your department's budget will be distributed by percentage and type of expense, you should use
A) an organizational chart.
B) a Gantt chart.
C) a pie chart.
D) a line chart.
E) an inverted pyramid.
Q:
In a proposal, the statement of qualifications
A) presents the concept, product, or service you're proposing.
B) delineates the costs involved in your proposed solution.
C) describes your company's experience, personnel, and facilities.
D) asks a decision-maker to authorize your proposed solution.
E) orients readers to the information that the proposal will include.