Q&A Hero

Q: Considering whether any web links are broken is a part of evaluating the source's ________. A) accuracy B) authorship C) age D) clarity E) authority

Q: In general, when writing to someone in another country, U.S. businesspeople should be a bit more formal than they would be otherwise.

Q: Which of the following questions is recommended for use in assessing the accuracy of a source? A) How current is this information? B) Do others frequently cite the source? C) If your source is a website, does it identify the author? D) Is the source protected by a copyright? E) Are any web links broken?

Q: Use the Assertive Message Format to respond to one of two situations described below, labeling each of the five parts of the message. A friend is in the habit of borrowing your belongings and not returning them to you without you having to ask for them back several times. Now your friend is returning a sweater of yours and there's a stain on it. One of your friends has been especially supportive lately, has called often, spent time getting you out socially and even prepared dinner for you to help you get through a difficult time.

Q: When conducting business with others who speak a language other than English, it is best to avoid trying to speak any words or phrases in their language.

Q: Which of the following questions is recommended for evaluating the authorship of a source? A) Do other sources agree with this information? B) Is the source published by a reputable press, or is the website sponsored by a reputable organization? C) Does the author acknowledge and respond to opposing points of view? D) How current is this information? E) Does the source provide a copyright?

Q: INSTRUCTIONS: Match the statement below with the relational stage it best describes. a. avoiding b. circumscribing c. experimenting d. integrating e. differentiating

Q: There are no differences between written English in the United States and written English in the United Kingdom.

Q: All of the following statements are true about nonverbal gender differences except which one? a. Women use more facial expressions. b. Women stand closer to others. c. Women are more vocally expressive. d. Women are more likely to lean forward in conversations. e. Women use more head, hand, and arm gestures.

Q: Which of the following is NOT an advantage of looking at books in a school library? A) They usually have the newest titles, and if they don't have a book that you want they can order it and get it for you right away. B) If you find a book that is useful for your research, you can browse the area around it on the shelves to find similar titles. C) Librarians and faculty have determined that the books on the shelves are worthy of being in the library's collection. D) A library's online catalog allows you to do key word searches using many of the same techniques you use for a web search. E) If your library doesn't have a book that you want, then you may be able to get it borrowed from another library.

Q: Because high-quality translation software is now widely available, the demand for multilingual communicators continues to decrease.

Q: Which of the following is a better way of expressing emotion in the statement: "You"re making me nervous"? a. Say "I feel nervous when you drive over the speed limit." b. Say "Your fast driving is not making me feel very safe." c. Say "I feel like taking the keys." d. All of the above could improve the statement. e. No improvement is needed.

Q: Mobile devices can help you learn another language or communicate with someone who doesn't speak your language.

Q: When it comes to research, ________. A) students should be discouraged from using books as they are less credible than online sources B) students often shun online information sources in favor of books C) the drawback with online content is that it cannot be updated regularly D) books are valuable resources, as they are often professionally written, reviewed, and edited E) the widespread availability of online content makes books irrelevant

Q: Searching articles in online databases like Lexis-Nexis and Ebsco Business Source Premier ________. A) bears little resemblance to searching the web B) is possible only if you personally purchase a subscription C) allows you to search more sources, though most are less reliable than general web pages D) lets you specify that you only want articles that are peer reviewed E) gives you access to article abstracts but never the full texts of the articles themselves

Q: The term ________ refers to dedicated software and online services that offer various forms of automated translation. A) machine interpolation B) digital interpretation C) online transcription devices D) computerized translation tools

Q: Which of the following does not characterize identity management? a. Identity management is collaborative. b. We construct multiple identities. c. Collaboration in identity management doesn"t mean the same thing as agreement. d. Identity management is always deliberate.

Q: Which of the following tools will give you maximum access to the data and analyses published by Standard & Poor's and Hoover's? A) Lexis-Nexis Academic B) AltaVista C) The Wall Street Journal Index D) Business Week Index E) New York Times Index

Q: As used in everyday language, ________ mean more than the sum of their literal parts, so they cannot be taken literally. A) noun clauses B) prepositional phrases C) idiomatic phrases D) adverbial clauses

Q: INSTRUCTIONS: Match the following statements with the appropriate part of the assertive message format. a. feeling b. behavior c. interpretation d. consequence e. intention

Q: Which of the following terms best describes a process that is designed to ensure that articles in academic journals are accurate and honest? A) narrow casting B) peer-review C) satisficing D) social referencing E) social loafing

Q: With the exception of ________, the following statements about intercultural communication are true. A) Learning some common phrases in the language of your business partners will demonstrate your commitment to the business relationship. B) Being able to communicate in more than one language can make you a more competitive job candidate in a wider variety of career opportunities. C) Mobile devices can help you learn another language or communicate with someone who doesn't speak your language. D) You can assume people who speak the same language (but come from different countries) will speak that language in the same way.

Q: Saying to your partner, "I wish you didn"t use that tone of voice with me" is an example of a. metadata. b. relational transgression. c. the connection-autonomy dialectic. d. metacommunication. e. None of these choices are correct.

Q: Which of the following would you select to conduct federated searches? A) Yahoo B) Google C) Biznar D) Bing E) AltaVista

Q: If you translate a message from English into another language, it is a good idea to A) translate it word for word. B) have it back-translated. C) use several translators. D) do all of the above.

Q: Research reveals that use of manipulators is often a sign of a. discomfort. b. power. c. shyness. d. dogmatism. e. inferiority.

Q: A deep web portal ________. A) finds only that information which is aimed at the public and consumers B) accesses free information exclusively C) is not of much use in a professional environment D) omits information in publications that require a subscription E) performs federated searches

Q: When speaking with someone from another culture, avoid A) talking down to the other person. B) using any foreign phrases. C) paying any attention to the person's body language. D) doing all of the above.

Q: "You never listen to me!" is an example of subscribing to the fallacy of a. overgeneralization. b. perfection. c. shoulds. d. causation. e. helplessness.

Q: Using an online database like Lexis-Nexis to search for articles on a topic ________. A) is not as effective as doing a Google search B) allows you to search publications not available through a Google search C) is less expensive but more time-consuming than a Google search D) leads you to articles that are less reliable than web pages E) does not allow you access to articles from newspapers and magazines

Q: Psyching yourself up before a soccer game is an example of a. positive prediction. b. a self-imposed prophecy. c. other-imposed prophecy. d. anxiety reduction. e. none of the above.

Q: During conversations with non-native English speakers, you should A) immediately rephrase statements they don't seem to understand. B) avoid paying too much attention to nonverbal feedback. C) avoid including any words or phrases from their native language. D) do none of the above.

Q: Which of the following is most likely to increase the number of results in a web search? A) putting quotation marks around your search phrase B) searching for specific file types C) excluding words from your search with a minus sign D) using the Boolean operator AND E) using the wildcard asterisk (*) in the phrase being searched

Q: When speaking in English to people who use English as a second language, the best approach is to A) forget about feedback; just make sure you get your message across. B) repeat your sentences often, a little louder each time. C) speak slowly and clearly. D) use plenty of adjectives such as fantastic and fabulous.

Q: INSTRUCTIONS: Match the following statements with the appropriate part of the assertive message format. a. feeling b. behavior c. interpretation d. consequence e. intention

Q: Boolean operators ________. A) act as place holders for unknown words in a search phrase B) must be spelled out using lowercase letters C) are used to search for an exact match of a word or phrase D) can help expand or reduce your search results E) use symbols like "*," "#," and "&" along with key words

Q: The term used to describe messages that people exchange, verbally or nonverbally, about their relationship is a. microcommunication. b. conversation. c. discourse. d. metacommunication. e. miscommunication.

Q: To English-speaking U.S. listeners, routine Arabic speech may sound A) excited or angry. B) disinterested. C) timid. D) all of the above.

Q: Which of the following results would the web search "* adopts flex-time schedule" yield ? A) "Value Mart adopts flex-time schedule" B) "Flex-time schedule adopted by Vandelay Industries" C) "Many firms leery of adopting flex-time schedule" D) "Office World implements flex-time schedule" E) "Flex-time schedule adopted by more and more firms"

Q: All of the following are true about nonverbal communication across cultures, except that a. distance patterns vary across cultures. b. patterns of eye contact vary around the world. c. emblems have precise and distinct meanings within cultural groups. d. interpretations of acceptable touch does not vary across cultures. e. smiles, laughter, and sour expressions are universal signals of positive or negative emotion.

Q: Which of the following sentences contains an idiomatic expression? A) Our monthly sales quota is unrealistic. B) We don't expect to meet our monthly sales quota. C) Making our monthly sales quota will be a piece of cake. D) The sales quota is very reasonable.

Q: When you conduct a search in most web search engines, you can use ________ as a wild-card symbol within a phrase to represent an unknown word. A) a question mark (?) B) a capital W (W) C) an asterisk (*) D) an ampersand (&) E) a minus symbol (-)

Q: All of the following are parts of the procedure for dealing with debilitative feelings except which one? a. Record your self-talk. b. Monitor your emotional reactions. c. Dispute your irrational beliefs. d. Identify the activating event. e. Analyze your motives.

Q: Using the search string "cake recipe" - "egg" in a search engine would yield results ________. A) about either eggs or cake recipes but not both B) of cake recipes that mention eggs C) about both cake recipes and eggs D) of cake recipes that do not mention eggs E) about disadvantages of adding eggs to cake

Q: When writing to audiences whose first language is not English, using humor is generally A) a bad idea, since jokes usually depend on culture-specific information. B) an excellent way to establish a positive relationship. C) acceptable, but only in high-context cultures. D) acceptable, but only in low-context cultures.

Q: An example of a presenting self is a. Minh is very attentive in class and asks questions about the material to her professor. b. Minh regularly calls her friends, remembers birthdays, and listens to friends' problems. c. Minh is never late for work, volunteers for work committees, and turns in work on time. d. all of the above.

Q: If you perform a search using both of the following phrases, "health insurance plans" and "freelance workers," the search engine will ________. A) give you those sites that include either exact phrase B) only give you those sites that include both phrases C) give you those sites that include any of these five words anywhere on a page D) give you those sites that include at least two of these five words anywhere on the page E) only give you those sites that include the first phrase and exclude the second

Q: When preparing a message to someone from another culture, you should A) never write more than a single paragraph. B) assume the audience is familiar with common U.S. phrases and references. C) be sure to remove all graphics, in case they might offend someone. D) be careful to express numbers and dates in the format used in that person's culture.

Q: INSTRUCTIONS: Match the following statements with the appropriate part of the assertive message format. a. feeling b. behavior c. interpretation d. consequence e. intention

Q: Putting quotation marks around the search phrase you enter in a search engine is most likely to ________. A) yield fewer results, which will be more relevant to your search phrase B) yield fewer results, which will be less relevant to your search phrase C) yield more results, which will be more relevant to your search phrase D) yield more results, which will be less relevant to your search phrase E) have no effect whatsoever on the number or relevancy of results

Q: When writing to businesspeople in other countries, you should A) use an informal, friendly tone. B) keep your sentences and paragraphs long. C) be vague and general in your wording. D) make generous use of transitional words and phrases.

Q: "I was feeling trapped" is communication that characterizes what dialectical tension? a. connection-autonomy b. openness-privacy c. predictability-novelty d. win-lose e. None of these choices are correct.

Q: You enter the phrase flex-time schedule into Google and get about 313,000 results. Trying your search again, this time with quotation marks around your phrase, and entering "flex-time schedule" ________. A) should not be done if you need an exact match B) will likely dramatically increase the number of results C) will result in a list of resources which include that exact match D) will yield results that include any of those three words anywhere on the page E) will reduce the number of results by excluding those words from your search

Q: When writing for multicultural audiences, it's important to A) be brief. B) be direct and assertive. C) address international correspondence exactly as you would in the United States. D) explain that you aren't sure about what they expect.

Q: When Kenji nods his head up and down rather than saying "Yes," he is using a nonverbal behavior known as a(n) a. facilitator. b. interlocutor. c. emblem. d. nonverbalator. e. encoder.

Q: In general, business correspondence in other countries is often ________ the style used by U.S. businesspeople. A) less formal than B) more formal than C) more humorous than D) none of the above

Q: When you are using a search engine, the main body of the results page is most likely to begin with sites ________. A) that are least relevant to your search B) that are being accessed by other users at that very moment C) that are accessed least frequently D) that are updated most recently E) that are frequently accessed or that most closely match your search terms

Q: Which of the following does the text offer as a guideline for expressing emotions? a. The sooner a feeling is shared, the better. b. Try to avoid sharing negative feelings whenever possible. c. Share multiple feelings when appropriate. d. Let others know that they have caused you to feel a certain way. e. Try to avoid getting too emotional.

Q: Written messages from Japanese businesspeople tend to be ________ than those written in the United States. A) more direct B) less direct C) less interesting D) shorter

Q: When you type into a basic search engine like Google, Bing, or Yahoo, the sites that appear at the top or on the side of the results page are usually ________. A) those that are most frequently accessed B) those that have paid a fee to be featured in the results C) those that most closely match your search terms D) those that are least relevant to your search E) those that you have visited before

Q: The process whereby the self-concept develops due to the way we believe others see us is called a. reflected appraisal. b. social comparison. c. feedback. d. other-imposed prophecy. e. distortion.

Q: If you will be living in another country where English is not the official language and you will be doing business in English, you A) will not need to learn that country's language. B) should learn only those words that are necessary for getting around. C) can show respect by making an effort to learn the language. D) should only deal with natives who can speak English.

Q: Searching through which of the following is most likely to yield the narrowest search results? A) Lexis/Nexis B) Standard and Poor's C) New York Times Index D) Hoover's E) Ebsco Business Source Premier

Q: INSTRUCTIONS: Match the following statements with the appropriate part of the assertive message format. a. feeling b. behavior c. interpretation d. consequence e. intention

Q: Learning about an unfamiliar culture A) can be accomplished only by living among its people. B) is generally a waste of time since no one in business expects you to do so. C) is a worthy undertaking, even if you learn only a small amount. D) requires at least one year of study before it is meaningful.

Q: In your research you consult Thomson One Banker, IBIS World, and Yahoo Finance. This means that you are using ________ to conduct your search. A) an online bookstore B) a library online catalog C) a general search engine D) an online publication index E) online business research tools

Q: The best predictor of whether a couple will be friends after reaching the terminating stage is a. whether they have children. b. whether they were friends before their emotional involvement. c. whether they went to counseling. d. whether communication was positive during the break-up. e. b and d

Q: When communicating with people from other cultures, it is best to apologize when you make a mistake.

Q: Which of the following do you need to avoid to be an efficient researcher? A) evaluating your sources for credibility B) using a library or bookseller to find relevant books C) using only Google searches to find information D) following leads in good sources E) using an online database or index to find articles from print publications

Q: Nonverbal communication serves the functions of a. repeating and substituting. b. complementing and accenting. c. regulating and contradicting. d. All of these choices are correct. e. None of these are correct.

Q: Following the "Golden Rule" is not an effective strategy for adapting to other cultures.

Q: The work plan ________. A) is created before you establish the scope of your research B) involves setting the limitations of your research C) must not be modified as you progress with your research D) begins with the research questions, which form the basis for the research activities E) should not include space for recording results

Q: Which of the following is an example of falling for the fallacy of causation? a. "People at parties make me nervous." b. "If I ask her/him for a date the answer will probably be no." c. "I"m no good at anything!" d. "Everybody is against me."

Q: Business communicators can improve their cultural competency by A) becoming aware of their own biases. B) exercising tolerance, flexibility, and respect. C) practicing patience and maintaining a sense of humor. D) all of the above.

Q: The last step before beginning your research is to ________. A) identify audience concerns and needs B) develop a work plan C) define research activities D) analyze the research question and topic E) establish scope of the research

Q: To say that identity management is collaborative means that a. both people communicating agree with each other. b. each person creates an identity in response to the other's behavior. c. each person creates a similar identity. d. both people decide on their identities together. e. none of the above.

Q: When traveling to another country to conduct business, you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.

Q: ________ sources are books and articles that synthesize material from ________ sources, framing them for general readers. A) Primary; secondary B) Secondary; tertiary C) Tertiary; primary D) Primary; tertiary E) Tertiary; secondary

Q: INSTRUCTIONS: Match the following statements with the appropriate part of the assertive message format. a. feeling b. behavior c. interpretation d. consequence e. intention

Q: In general, attitudes toward work and success are consistent across the world.